CN106878398B - Special equipment maintenance service system - Google Patents
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- CN106878398B CN106878398B CN201710045871.9A CN201710045871A CN106878398B CN 106878398 B CN106878398 B CN 106878398B CN 201710045871 A CN201710045871 A CN 201710045871A CN 106878398 B CN106878398 B CN 106878398B
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- 238000012423 maintenance Methods 0.000 title claims abstract description 273
- 238000012550 audit Methods 0.000 claims abstract description 16
- 238000000034 method Methods 0.000 claims description 20
- 238000012790 confirmation Methods 0.000 claims description 7
- 239000000284 extract Substances 0.000 claims description 5
- 230000007547 defect Effects 0.000 claims description 4
- 238000012795 verification Methods 0.000 claims description 3
- 230000008569 process Effects 0.000 description 18
- 238000012937 correction Methods 0.000 description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
- H04L9/32—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials
- H04L9/3247—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols including means for verifying the identity or authority of a user of the system or for message authentication, e.g. authorization, entity authentication, data integrity or data verification, non-repudiation, key authentication or verification of credentials involving digital signatures
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Abstract
本发明涉及一种特种设备维修保养服务系统，包括：维护终端、信息服务器以及审核终端；维护终端用于生成具有编号的空白电子单据，并根据维护的具体项目，生成维护电子单据，并在维护结束后，通过电子签名，将签名后的维护电子单据发送到信息服务器；信息服务器用于接收维护终端发送的签名后的维护电子单据，同时将签名后的维护电子单据的状态修改为待审核；审核终端用于提取信息服务器中状态为待审核的维护电子单据，并对该待审核的维护电子单据进行审核。操作方便，及时了解维修信息，维护结果，并对维护的结果进行全部记录和保存。
The invention relates to a special equipment repair and maintenance service system, comprising: a maintenance terminal, an information server and an audit terminal; the maintenance terminal is used to generate a blank electronic document with a number, and according to the specific maintenance item, generate the maintenance electronic document, and the maintenance After the end, send the signed maintenance electronic document to the information server through electronic signature; the information server is used to receive the signed maintenance electronic document sent by the maintenance terminal, and at the same time, modify the status of the signed maintenance electronic document to pending review; The auditing terminal is used to extract the maintenance electronic document in the information server whose status is pending audit, and audit the maintenance electronic document to be audited. Easy to operate, timely understand maintenance information and maintenance results, and record and save all maintenance results.
Description
Technical Field
The invention relates to the technical field of special equipment, in particular to a special equipment maintenance service system.
Background
The special equipment refers to boilers with high life safety and danger, pressure vessels (including gas cylinders, the same below), pressure pipelines, elevators, hoisting machinery, passenger ropeways, large-scale amusement facilities and special motor vehicles in yards (factories). Wherein, the boiler, the pressure container (containing a gas cylinder) and the pressure pipeline are special pressure-bearing equipment; elevators, hoisting machinery, passenger ropeways and large-scale amusement facilities are electromechanical special equipment.
The elevator is the most common equipment of special equipment and is also an indispensable tool for people in daily life, the number of the elevators is in an explosive growth situation along with the progress of society, the improvement of living standard and the rapid development of modern high-rise buildings, the elevator becomes an indispensable vertical transportation tool in people's life increasingly, and how to safely use the elevator and how to reliably and safely operate the elevator is a problem which people using the elevator and people maintaining the elevator face together. Currently, relevant departments in the country make special laws and regulations for daily maintenance of special equipment, such as: each elevator is maintained at least twice; maintenance requirements specific to each quarter, each year; maintenance workers must take a certificate to go on duty. However, there are many inconveniences in the actual implementation process, such as: due to the particularity of the maintenance working process of the special equipment, a property management department or a quality supervision unit cannot effectively supervise whether maintenance operation is timely and standard, and the maintenance unit does not have enough information to prove whether the work is executed in place. The information asymmetry causes various problems such as opaqueness, unnormality, distrust and the like in the industry to be solved.
Disclosure of Invention
In order to overcome the defects of the prior art, the invention aims to provide the special equipment maintenance service system which is convenient to operate, can timely know the maintenance information and the maintenance result, and can completely record and store the maintenance result.
In order to achieve the above object, the present invention adopts the following technical solution, and a special equipment maintenance service system includes: the method comprises the steps of maintaining a terminal, an information server and an auditing terminal;
the maintenance terminal is used for generating a blank electronic document with a number, generating a maintenance electronic document according to a specific maintenance item on the basis of blank maintenance of the electronic document, and sending the signed maintenance electronic document to the information server through an electronic signature after the maintenance is finished;
the electronic document maintenance comprises maintenance operators, maintenance starting time, maintenance finishing time, maintenance items, maintenance states and maintenance addresses;
the information server is used for receiving the signed maintenance electronic document sent by the maintenance terminal, storing the signed maintenance electronic document into the database, and modifying the state of the signed maintenance electronic document to be checked;
the auditing terminal is used for extracting the maintenance electronic document with the state to be audited in the information server, auditing the maintenance electronic document to be audited, performing signature confirmation on the maintenance electronic document after the auditing is passed, sending the maintenance electronic document after the signature confirmation to the information server for storage, and modifying the state of the maintenance electronic document passing the auditing into the state of being completed by the information server.
The auditing terminal is also used for annotating the maintenance electronic documents which are not approved and sending the annotated maintenance electronic documents to the information server, the information server modifies the annotated state of the maintenance electronic documents into the state of not approved and sends the maintenance electronic documents which are not approved to the maintenance terminal.
The maintenance electronic document comprises a maintenance photo in the maintenance process; the maintenance photo is a photo with a digital watermark.
The maintenance terminal is also used for locally storing the electronic document to be signed, sending the electronic document with smaller occupied memory after signing to the information server under the condition of no wireless network, locally storing the photo in the electronic document, and sending the photo in the electronic document to the information server under the condition of having the wireless network.
The database of the information server is also used for storing maintenance reference description files, and the maintenance terminal extracts the maintenance reference description files from the database.
The maintenance terminal is used for annotating maintenance reference description files in a database of the information server, generating annotation files of the maintenance reference descriptions and sending the annotation files to the information server, and the information server is also used for correspondingly storing the annotation files and the maintenance reference description files in the database when receiving the annotation files.
The auditing terminal is also used for evaluating and scoring the audited maintenance electronic document, writing the evaluated content and the scoring condition into the audited maintenance electronic document and sending the audited maintenance electronic document to the information server, and the information server modifies the state of the received audited maintenance electronic document with the evaluated content and the scoring condition into the finished state and stores the modified state in the database.
And the information server generates the electronic document with the storage state of being completed and maintained into a printed report.
And the maintenance terminal is also used for extracting the electronic document with the completed state in the information server.
And the maintenance address in the maintenance electronic bill generated by the maintenance terminal is a satellite positioning address or wireless base station positioning or WIFI positioning.
The invention has the beneficial effects that:
1. the operation is simple, and whether workers arrive at a working site or not can be confirmed;
2. automatically recording the work start time, the work end time and the work duration by a network clock synchronization technology;
3. information evidence obtaining is completed by shooting a field work result photo, and a time label and a digital watermark are automatically generated to prevent forgery;
4. the staff and the approval staff ensure that the identity of the operator can be traced and distinguished by keeping the handwritten signature image;
5. the accuracy, the real-time performance and the authenticity of the electronic work record are ensured by applying the technical comprehensive technologies such as time labels, position information, work result photos, digital watermarks, electronic signature handwriting, digital encryption and the like;
6. the generation, the work record, the data uploading and the information approval of the electronic document are not limited by time and space, the paperless office is thoroughly realized, the working efficiency can be obviously improved, and the working cost can be reduced.
7. The working information is displayed in all directions, so that the special operation process is transparent, and the trust problem in the multi-party cooperation process can be effectively solved.
Drawings
FIG. 1 is a schematic view of a special equipment maintenance service system according to the present invention;
FIG. 2 is a flow chart in an embodiment of the present invention;
FIG. 3 is a flow chart of an embodiment of the present invention after an audit has not been passed;
FIG. 4 is a flow chart of service reference profile extraction and annotation in an embodiment of the invention.
Wherein: 101. maintaining the terminal; 102. an information server; 103. and (5) auditing the terminal.
Detailed Description
The invention is described in detail below with reference to the figures and examples.
Fig. 1 shows a special equipment maintenance service system of the present invention, which includes: a maintenance terminal 101, an information server 102, and an audit terminal 103; the maintenance terminal 101 and the audit terminal 102 are provided with clients of online application, the clients installed on the maintenance terminal 101 and the audit terminal 102 belong to two different applicable objects in the same client, the maintenance terminal 101 and the audit terminal 102 can enable a mobile terminal such as a mobile phone or a computer to be used as the maintenance terminal 101 and the audit terminal 102, and the information server 103 receives or processes an online request, data transcoding, format conversion synthesis and the like of the maintenance terminal audit terminal 102; the descriptions of the names of the maintenance terminal 101 and the audit terminal 102 in the present invention are only for distinguishing and explaining, and do not determine the limitation in the present invention;
the maintenance terminal 101 is used for generating a blank electronic document with a number, the blank electronic document can be automatically generated by the maintenance terminal or manually added by an operator, on the basis of blank maintenance of the electronic document, and according to a specific maintenance item, a maintenance electronic document is generated (the maintenance electronic document is an electronic document presented before maintenance after a maintenance item is drawn), and after the maintenance is finished, the signed maintenance electronic document is sent to the information server through an electronic signature; the generated blank electronic document with the number mainly comprises all maintenance items which may appear, and a worker can draw out the items to be maintained in the blank electronic document according to a specific maintenance object, but the drawing-out is not limited to specific drawing-out, and for example, specific remark items, detection items, reasons for problems and the like can also be embodied in the blank electronic document specifically; after the maintenance is finished, the maintained electronic document can be sent to the information server through signature sending;
the electronic document maintenance comprises maintenance operators, maintenance starting time, maintenance finishing time, maintenance items, maintenance states and maintenance addresses; the maintenance starting time and the maintenance ending time are used for counting the specific time of maintenance, the maintenance address comprises an address when the maintenance is started and an address after the maintenance is received, whether the maintenance is carried out at the same place or not is judged according to the sent maintenance address, the action of making a fake is avoided, the maintenance state is mainly recorded in the maintenance process, whether the maintenance is finished on each maintenance item or not is judged, the maintenance address is specifically finished through satellite positioning, specifically, a column position positioning is arranged in the maintenance electronic document, and only the point of starting the position positioning can be used for carrying out satellite synchronous positioning or wireless base station positioning or WIFI positioning on the maintenance terminal 101.
When the signed electronic document is sent to the confidence server 102, if the attachment does not have a wireless network (a free data network such as wifi), the maintenance terminal 101 sends the signed electronic document to the confidence server 102, the data volume of the electronic document is small, the data flow consumed in the sending process is small, and after the electronic document is located in a place with the wireless network, other contents with large data content such as photos in the electronic document are sent to the confidence server 102, so that the use of the data flow is saved for workers, and the maintenance cost is reduced.
The information server 102 is configured to receive the signed maintenance electronic document sent by the maintenance terminal 101, store the signed maintenance electronic document in a database, and modify the state of the signed maintenance electronic document to be checked; certainly, the information server 102 may also store the received electronic document, and the information server 102 may register a plurality of maintenance terminals 101 and at least one audit terminal 103;
the auditing terminal 103 is used for extracting the maintenance electronic document with the state to be audited in the information server 102, auditing the maintenance electronic document to be audited, carrying out signature confirmation on the audited maintenance electronic document after the audit is passed, sending the maintenance electronic document with the signature confirmation to the information server for storage, modifying the state of the audited maintenance electronic document into the state of the maintenance electronic document which is completed, storing the audited maintenance electronic document into the database by the information server 103, extracting the electronic document with the state of being completed by the maintenance terminal 101, timely knowing whether the audit of the electronic document is completed, storing or placing the electronic document with the state of being completed into a completion area in the information server 102 for later viewing after the extraction is confirmed, and simultaneously, the information server 102 can store or place the signature in the maintenance electronic document with the state of being completed in the completion area after the audit of the maintenance of the information server is confirmed, And generating a report form by contents such as pictures and the like for later printing.
The auditing terminal 103 is also used for annotating the maintenance electronic documents which are not approved and sending the annotated maintenance electronic documents to the information server 102, and the information server 103 modifies the annotated maintenance electronic documents into the state of the maintenance electronic documents which are not approved and sends the maintenance electronic documents which are not approved to the maintenance terminal; the information server 102 stores the electronic document which is not checked into the database, when the maintenance terminal 101 opens the client, the electronic document which is not checked can be directly extracted, the reason why the maintenance is not checked is known according to the items annotated in the electronic document which is not checked, correction and error correction are carried out, after correction, re-signature submission is carried out, the submitted electronic document is to be checked, the electronic document to be checked is extracted by the check terminal 103 for re-check, after the check is passed, the state of the electronic document is finished and is sent to the information server for storage, and the finished electronic document is extracted by the maintenance terminal 101;
and the electronic document maintenance comprises a maintenance photo in the maintenance process. The maintenance photos are shot and uploaded through the maintenance terminal 101, the maintenance photos comprise photos before maintenance, photos during maintenance and photos after maintenance, comparison can be formed, verification is convenient, meanwhile, the maintenance photos are not limited to the photos in the description, and the maintenance photos can also be test screenshots of data during maintenance, and the like;
the database of the information server is also used for storing maintenance reference description files, and the maintenance terminal extracts the maintenance reference description files from the database. The maintenance reference description file is not only limited to the reference description of maintenance items in the maintenance process, but also can be files such as the maintenance purpose and the effect of maintenance, and can be extracted through a maintenance terminal;
the maintenance terminal is used for annotating maintenance reference description files in a database of the information server, generating annotation files of the maintenance reference descriptions and sending the annotation files to the information server, and the information server is also used for correspondingly storing the annotation files and the maintenance reference description files in the database when receiving the annotation files. During the maintenance process, a great deal of experience can be accumulated through actual operation, it is possible to determine that there is a deficiency in the maintenance reference description file while accumulating the experience, that is, the maintenance reference description file can be modified and annotated by the maintenance terminal 101 to indicate the deficiency, and the amended file is stored in the information server 102 to form a common amended and non-amended file, and in the case that the same problem occurs next time, the maintenance reference description file downloaded by the maintenance terminal 101 is the stored description file or the annotated description file or a community of the stored description file and the annotated description file.
The auditing terminal is also used for evaluating and scoring the audited maintenance electronic document, writing the evaluated content and the scoring condition into the audited maintenance electronic document and sending the audited maintenance electronic document to the information server, and the information server modifies the state of the received audited maintenance electronic document with the evaluated content and the scoring condition into the finished state and stores the modified state in the database. The marking and evaluating system is an objective evaluation for the working personnel, meanwhile, the working personnel with higher score or better evaluation can be preferentially taken care of in the later distribution and maintenance process, the enthusiasm of the working personnel can be mobilized, meanwhile, a preferable and omitted elimination mechanism can be realized, the maintenance work of the personnel maintaining the characteristic equipment can be finished, the normal operation of the special equipment is ensured, and the safety of people is protected importantly.
The invention will be explained in detail below on the basis of the specific operation of the maintenance elevator:
as shown in fig. 2, 1, when all the repaired elevators are reached, a client on the maintenance terminal 101 is opened, and a blank electronic document is generated;
2. according to the detected problems of the elevator, items to be maintained are selected in the electronic document, meanwhile, remarks can be made on remark items in the electronic document if other problems exist, and meanwhile, the maintenance state after each maintenance item is to be maintained;
3. after the maintenance items are selected, automatically performing maintenance timing; the timing start is to generate a blank electronic document as the start and submit the electronic document as the end;
4. in the process of maintaining the elevator, shooting and recording maintenance, and uploading pictures of the maintenance in the working process to an electronic document through watermark shooting;
5. after the maintenance is finished, after the electronic signature is passed, the signed electronic document is transmitted to an information server, the position of the electronic document is simultaneously transmitted to an information service center, and the information server converts the state of the maintained document into the state to be audited and stores the electronic document to be audited;
6. the auditing terminal is used for auditing by extracting the electronic document to be audited in the information server, and after auditing is finished, final confirmation is carried out, the confirmed electronic document is stored in the information server, and the state is modified to be finished; the maintenance of the whole elevator is completed.
Further, as shown in fig. 3, in the process of auditing, if it is found that a repaired item is not completely solved or has a defect, the electronic document to be audited is annotated by the auditing terminal, which indicates what defect the item has, and needs to be maintained continuously, and the annotated electronic document is sent to the information server, the information server modifies the state of the annotated electronic document to that the auditing is not passed, the maintenance client extracts the electronic document stored in the information server and is not passed, further modification and maintenance are performed according to the annotated content, and the maintained electronic document is sent by signature, and the auditing terminal continues to perform auditing until the verification is passed.
In the maintenance process as shown in fig. 4, when a problem occurs, the maintenance terminal may extract the maintenance reference description file stored in the information server after being located in the electronic document item, and may facilitate maintenance of the elevator by reading the file, and may also perform annotation modification on the maintenance reference description file in the reading process, and store the original maintenance reference description file after annotation modification in the information server together, so as to facilitate downloading and reading by another maintenance terminal, and meanwhile, the maintenance reference description file may also come from the internet cloud, and in the reading process, automatically link, search, and download the appropriate content.
The maintenance terminal also comprises a list for carrying out point ranking, particularly, after the examination of the examination terminal is finished, a series of comprehensive ranking scoring and evaluation can be carried out through the degree, time rate and service of the completion of the maintenance terminal, all points of one maintenance terminal are added through the information server and are sent to the maintenance terminal, the maintenance terminal only has scores per se, and for example, the top ten point ranking and the current ranking condition per se are also available, when maintenance is selected next time, proper maintenance personnel can be selected through the points, the maintenance quality is effectively improved, and the safety performance of the elevator after maintenance is ensured.
The above examples are merely illustrative of the present invention and should not be construed as limiting the scope of the invention, which is intended to be covered by the claims and any design similar or equivalent to the scope of the invention.
Claims (6)
1. A special equipment maintenance service system, characterized by, includes: the method comprises the steps of maintaining a terminal, an information server and an auditing terminal;
the maintenance terminal is used for generating blank maintenance electronic documents with numbers when arriving at all the elevators to be maintained, and on the basis of the blank maintenance electronic documents, checking is carried out according to specific maintenance items to generate maintenance electronic documents; after the maintenance items are selected, automatically performing maintenance timing; after the maintenance is finished, the signed maintenance electronic document is sent to an information server through an electronic signature; meanwhile, the positions are sent to an information service center together; the maintenance state after each maintenance project is to be maintained;
the electronic document maintenance comprises maintenance starting time, maintenance ending time, maintenance items, maintenance states and maintenance addresses;
the information server is used for receiving the signed maintenance electronic document sent by the maintenance terminal, storing the signed maintenance electronic document into the database, and modifying the state of the signed maintenance electronic document to be checked; the database of the information server is also used for storing maintenance reference description files, and the maintenance terminal extracts the maintenance reference description files from the database;
the maintenance terminal is used for annotating maintenance reference description files in a database of the information server to generate annotation files of the maintenance reference descriptions and sending the annotation files to the information server, and the information server is also used for correspondingly storing the annotation files and the maintenance reference description files in the database when receiving the annotation files;
the auditing terminal is used for extracting the maintenance electronic document with the state to be audited in the information server, auditing the maintenance electronic document to be audited, performing signature confirmation on the maintenance electronic document after the auditing is passed, and sending the maintenance electronic document after the signature confirmation to the information server for storage; the information server modifies the state of the approved maintenance electronic document into the state of the approved maintenance electronic document;
the auditing terminal is also used for annotating the maintenance electronic document which is not approved, marking the defect of the project and needing to be maintained continuously; the annotated maintenance electronic document is sent to an information server, the information server modifies the annotated maintenance electronic document into a state that the audit is not passed, and sends the maintenance electronic document which is not passed to a maintenance terminal; the maintenance client further modifies and maintains the electronic document which is stored in the information server and fails to be checked according to the annotated content by extracting the electronic document, sends the maintained electronic document through a signature, and the checking terminal continues to check until the electronic document passes the verification;
the auditing terminal is also used for evaluating and scoring the audited maintenance electronic document, writing the evaluated content and the scoring condition into the audited maintenance electronic document and sending the audited maintenance electronic document to the information server, and the information server modifies the state of the received audited maintenance electronic document with the evaluated content and the scoring condition into the finished state and stores the modified state in the database.
2. A special equipment maintenance service system according to claim 1, wherein the maintenance electronic document includes a maintenance photo during maintenance, and the maintenance photo is a photo with a digital watermark.
3. The special equipment maintenance service system according to claim 1, wherein the maintenance terminal is further configured to store the electronic document to be signed locally, send the signed electronic document with a smaller occupied memory to the information server without a wireless network, store the picture in the electronic document locally, and send the picture in the electronic document to the information server with the wireless network.
4. A special equipment maintenance service system according to claim 1, wherein the information server generates the maintenance electronic document stored in a completed state as a printed report.
5. A special equipment maintenance service system according to claim 1 or 4, wherein the maintenance terminal is further configured to extract a maintenance electronic document in a state of being completed in the information server.
6. The special equipment maintenance service system according to claim 1, wherein the maintenance address in the maintenance electronic document generated by the maintenance terminal is a satellite positioning address, a wireless base station positioning address or a WIFI positioning address.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710045871.9A CN106878398B (en) | 2017-01-22 | 2017-01-22 | Special equipment maintenance service system |
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| CN201710045871.9A CN106878398B (en) | 2017-01-22 | 2017-01-22 | Special equipment maintenance service system |
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| CN106878398A CN106878398A (en) | 2017-06-20 |
| CN106878398B true CN106878398B (en) | 2020-05-22 |
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| CN201710045871.9A Expired - Fee Related CN106878398B (en) | 2017-01-22 | 2017-01-22 | Special equipment maintenance service system |
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Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN108388951A (en) * | 2018-02-12 | 2018-08-10 | 四川宏喜特种设备科技有限公司 | A kind of elevator complaint handling method and device |
| CN108491938A (en) * | 2018-03-27 | 2018-09-04 | 上海复旦后勤服务发展有限公司 | Professional equipment operation maintenance management system |
| CN113077062A (en) * | 2021-02-22 | 2021-07-06 | 深圳市轩斯宝实业有限公司 | Maintenance method, device, terminal, system and storage medium for intelligent bathroom equipment |
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| CN103274272A (en) * | 2013-06-20 | 2013-09-04 | 李天彤 | Elevator integrated management system and elevator integrated management method |
| CN104866467A (en) * | 2015-06-03 | 2015-08-26 | 杭州国文科技有限公司 | Novel electronic book comment collecting system |
| CN105630747A (en) * | 2015-12-29 | 2016-06-01 | 武汉瑞得软件产业有限公司 | Inspection report specialization system and method applied to special device industry |
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| CN106878398A (en) | 2017-06-20 |
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