CN106470325A - A kind of video front-end equipment and its control method - Google Patents
A kind of video front-end equipment and its control method Download PDFInfo
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- CN106470325A CN106470325A CN201510460404.3A CN201510460404A CN106470325A CN 106470325 A CN106470325 A CN 106470325A CN 201510460404 A CN201510460404 A CN 201510460404A CN 106470325 A CN106470325 A CN 106470325A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/23—Processing of content or additional data; Elementary server operations; Server middleware
- H04N21/24—Monitoring of processes or resources, e.g. monitoring of server load, available bandwidth, upstream requests
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Abstract
A kind of video front-end equipment and its control method；Described video front-end equipment includes：Action triggers unit, for detecting trigger action；Remote control unit, for after described action triggers unit detects described trigger action, data communication is set up and predetermined service equipment between, the facility information of described video front-end equipment is sent to described service equipment, and/or, receive the control instruction for described video front-end equipment from described service equipment and execute.The present invention can make video front-end equipment directly interact with service side personnel, can efficiently complete remotely control in the case of not conversed.
Description
Technical field
The present invention relates to the communications field is and in particular to a kind of video front-end equipment and its control method.
Background technology
At present, developing rapidly with multimedia communication technology, each based on multimedia communication technology
Plant industry application solution also vigorously to give birth to.The typical such as solution such as video monitoring, video conference,
Have been widely used in government, office and large and medium-sized enterprise.
In current such video traffic solution, generally all comprise a video front-end equipment, use
In the function such as the seizure realizing real-time video and coding transmission.Typically as in video monitoring solution
Video conference terminal in monitoring camera, videoconference solution etc..
In current such video traffic solution, the parameter setting of video front-end equipment, fault row
Except grade maintenance work is comparatively more professional, domestic consumer is generally all difficult to oneself complete.For this
Problem, the commonly used solution of current industry is：Domestic consumer is required to dial the call center specifying
Phone, obtains contact with the Customer Service Representative with call center, and passes through voice and customer service agent
Table is linked up, and the parameter finally completing video front-end equipment under the voice guidance of Customer Service Representative sets
Put, the maintenance work such as failture evacuation.
But, this solution is actually and not perfect, and it suffers from the drawback that and not enough：
(1) Customer Service Representative can only be linked up and be understood and be regarded with domestic consumer by way of voice
The relevant device information of frequency headend equipment, such as：Model, version, parameter current setting etc., this set
The method of standby acquisition of information still has the high requirement of comparison to domestic consumer, and (domestic consumer allows for knowing
How to obtain these facility informations) although Customer Service Representative can be used to common by way of voice
Family carries out guidance to obtain relevant device information, but this method is still very poorly efficient, is unfavorable for solving rapidly
Certainly problem.
(2) before Customer Service Representative can only instruct domestic consumer voluntarily to complete video by way of voice
The maintenance works such as the parameter setting of end equipment, malfunction elimination, this method still has to domestic consumer and compares
(domestic consumer allows for knowing how going according to the guidance of Customer Service Representative to complete correlation for high requirement
Maintenance work) although Customer Service Representative can be instructed to domestic consumer by way of voice
To complete the maintenance work of correlation, but this method is still very poorly efficient, is unfavorable for rapid solve problem.
(3) just because the inefficiencies of the existing solution of industry are so that the customer service agent of call center
The average call duration of table is very long, and the satisfaction in order to ensure domestic consumer, call center must also
Guarantee possess high percent of call completed.High percent of call completed, long average call duration are it is meant that call center
Substantial amounts of Customer Service Representative must be configured, and substantial amounts of Customer Service Representative is it is meant that call center
Have to pay high O＆M cost.
In addition, when using this solution, domestic consumer has to the call center's phone remembeing to specify,
This point is all difficult to accomplish, if gone for when encountering problems temporarily for most of domestic consumer again
If call center's phone, the time cycle of problem feedback will be very long, is unfavorable for rapid solve problem.
And domestic consumer has to put through call center's phone using an extra telephone terminal, can be with
The Customer Service Representative of call center is linked up.
Content of the invention
The technical problem to be solved in the present invention is to provide a kind of video front-end equipment and its control method, permissible
Video front-end equipment is made directly to interact with service side personnel, can be efficiently complete in the case of not conversed
Become remotely control.
In order to solve the above problems, adopt the following technical scheme that.
A kind of video front-end equipment, including：
Action triggers unit, for detecting trigger action；
Remote control unit, for after described action triggers unit detects described trigger action, with advance
Set up data communication between fixed service equipment, the facility information of described video front-end equipment is sent to institute
State service equipment, and/or, receive the control instruction for described video front-end equipment from described service equipment
And execute.
Alternatively, set up data communication between remote control unit and predetermined service equipment to refer to：
Described remote control unit is led to by setting up data between IP network, and described predetermined service equipment
News.
Alternatively, the facility information of described video front-end equipment includes following any one or appoints several：
Model, version, parameter current is arranged.
Alternatively, described control instruction includes following any one or appoints several：
The instruction of modification parameter setting, the instruction of factory reset, the instruction of restarting equipment.
Alternatively, described situation trigger action is detected includes following any one or appoints several：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code.
Alternatively, described video front-end equipment also includes：
Voice-input unit, for being converted to auditory digital data by the voice of reception；
Voice-output unit, for being converted to speech play by the auditory digital data of reception；
Call Control Unit, for, after described action triggers unit detects described trigger action, passing through
IP network initiates calling to predetermined service side's voice call equipment, and described predetermined service side's voice leads to
Double-directional speech communication, the digital audio number that described voice-input unit is converted to is set up between words equipment
According to being sent to described predetermined service side's voice call equipment, by from described predetermined service side's voice call
The voice data that equipment receives is sent to described voice-output unit.
A kind of control method of video front-end equipment, including：
Described video front-end equipment detects trigger action；
Described video front-end equipment, after described trigger action is detected, is built and predetermined service equipment between
Vertical data communication, the facility information of this video front-end equipment is sent to described service equipment, and/or, from
Described service equipment receives the control instruction for this video front-end equipment and executes.
Alternatively, set up data communication between described and predetermined service equipment to include：
By IP network, set up data communication and described predetermined service equipment between.
Alternatively, the facility information of described video front-end equipment includes following any one or appoints several：
Model, version, parameter current is arranged.
Alternatively, described control instruction includes following any one or appoints several：
The instruction of modification parameter setting, the instruction of factory reset, the instruction of restarting equipment.
Alternatively, described situation trigger action is detected includes following any one or appoints several：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code.
Alternatively, described method also includes：
Described video front-end equipment after described trigger action is detected, by IP network to predetermined service
Square voice call equipment initiates calling, sets up two-way and described predetermined service side's voice call equipment between
Speech communication, the voice of reception is converted to auditory digital data and is sent to described predetermined service side's voice
Verbal system, the voice data receiving from described predetermined service side's voice call equipment is converted to voice
Play.
Using the video front-end equipment described in the embodiment of the present invention and its control method, video front-end equipment can
Set up two-way data communication between direct and predetermined service equipment, send facility information to service equipment
And/or receive control instruction from service equipment；Compared with prior art, achieve following beneficial effect：
(1) Customer Service Representative can understand rapidly the relevant device information of video front-end equipment, is not required to
To carry out voice communication for this with domestic consumer, to reduce the learning cost of domestic consumer, decrease client
Service represents the time needed for relevant device information obtaining video front-end equipment, improves customer service agent
The work efficiency of table；And/or, Customer Service Representative can directly remotely control video front-end equipment completing
The work such as the setting of correlation, maintenance are it is not necessary to instruct domestic consumer voluntarily by way of voice is linked up
Operation, reduces the learning cost of domestic consumer, decreases Customer Service Representative and completes associated maintenance work
The required time, improve the work efficiency of Customer Service Representative.
(2) service side's telephone number need not be remembered by the domestic consumer of video front-end equipment, can quickly with exhale
Make center get in touch, reduce domestic consumer and service side obtains the cost of contact, decrease common use
Family and service side obtain the time got in touch with.
In the alternative of the present invention, video front-end equipment directly can also be built with service side by IP network
Vertical voice call so that domestic consumer without using extra telephone terminal it is possible to service side personnel enter
Row voice is linked up, and solve problem.
Further, since video front-end equipment can be by sending facility information and/or from service to service equipment
Equipment receives control instruction, and therefore these contents can no longer be exchanged using voice call, Ke Yi great
The big average call duration reducing service side personnel, can be in the premise of the high percent of call completed guaranteeing service side
Down so that the personnel amount of the required configuration of service side greatly reduces, thus substantially reducing the fortune of call center
Dimension cost.
Other features and advantages of the present invention will illustrate in the following description, and partly from explanation
Become apparent in book, or understood by implementing the present invention.The purpose of the present invention and other advantages
Can be realized by specifically noted structure in description, claims and accompanying drawing and obtain.
Brief description
Accompanying drawing is used for providing technical solution of the present invention is further understood, and constitutes one of description
Point, it is used for explaining technical scheme together with embodiments herein, do not constitute to the present invention
The restriction of technical scheme.
Fig. 1 is the structural representation of the video front-end equipment of the embodiment of the present invention one；
Fig. 2 be embodiment one example in video front-end equipment connection diagram；
Fig. 3 be embodiment one example in video front-end equipment workflow schematic diagram；
Fig. 4 is the schematic flow sheet of the control method of the video front-end equipment of embodiment two；
Fig. 5 is the connection diagram implementing the video front-end equipment in example 1；
Fig. 6 is the process chart implementing the softphone software in example 1；
Fig. 7 is the process chart implementing the remote control software in example 1；
Fig. 8 is the connection diagram implementing the video front-end equipment in example 2；
Fig. 9 is the process chart implementing the control software in example 2；
Figure 10 is the connection diagram implementing the video front-end equipment in example 3；
Figure 11 is the connection diagram implementing the video front-end equipment in example 4；
Figure 12 is the process chart implementing the control software in example 4.
Specific embodiment
Below in conjunction with drawings and Examples, technical scheme is described in detail.
If it should be noted that not conflicting, each feature in the embodiment of the present invention and embodiment can
To be combined with each other, all within protection scope of the present invention.Patrol in addition, though showing in flow charts
Collect order, but in some cases, can be to be different from shown or described by order execution herein
Step.
Embodiment one, a kind of video front-end equipment, as shown in figure 1, include：
Action triggers unit 11, for detecting trigger action；
Remote control unit 12, for after described action triggers unit detects described trigger action, and
Set up data communication between predetermined service equipment, the facility information of described video front-end equipment is sent to
Described service equipment, and/or, the control receiving for described video front-end equipment from described service equipment refers to
Make and execute.
In the present embodiment, described action triggers unit 11 after described trigger action is detected, Ke Yisheng
Contact instruction is become to be sent to described remote control unit 12；Some operations can also be carried out, such as to specific
Position carries out set operation, for another example by scanning Quick Response Code or the data is activation that obtained according to phonetic order is to remote
Process control unit 12, to notify described remote control unit 12 to have detected that described trigger action.
In the present embodiment, described predetermined service equipment can be, but not limited to the server for call center
Deng；The data communication set up can be two-way or unidirectional (in remote control unit 12
In the case of only sending facility information or only receiving control instruction).
Present embodiments provide a kind of video front-end equipment that can directly get in touch with call center so that service side
Personnel can not pass through domestic consumer, directly pass through described predetermined service equipment acquisition video front and set
Standby relevant device information, and/or domestic consumer can not be passed through, directly set by described predetermined service
Standby parameter setting is carried out to video front-end equipment, the remotely control such as failture evacuation.
In the present embodiment, in described remote control unit 12 or described video front-end equipment memory element
In can preserve the address of predetermined service equipment or other mark it is also possible to by scanning Quick Response Code, connecing
The modes such as phonetic order, user input of receiving obtain the address of described predetermined service equipment or other mark.
Described address can be, but not limited to as IP address；Other marks may include URL (Uniform Resoure
Locator, URL) etc. can uniquely determine the mark of described service equipment.
Alternatively, set up between described remote control unit and predetermined service equipment data communication can but
It is not limited to refer to：
Described remote control unit passes through to set up data communication between IP network, and predetermined service equipment.
It is also possible to set up described data communication by way of outside IP network in other alternatives.
In the present embodiment, in the facility information of 12 described video front-end equipments of transmission of remote control unit
In the case of described service equipment, the personnel of service side can be by the side such as voice call, Email
Formula informs which kind of operation user carries out to described video front-end equipment.
In the case that remote control unit 12 only receives control instruction and executes from described service equipment,
User can inform setting of video front-end equipment described in service side by modes such as voice call, Emails
Standby information；Or, described predetermined service equipment is corresponding with the facility information of video front-end equipment；
Such as, the predetermined service equipment being preserved in the video front-end equipment of A model is server X, Type B
Number video front-end equipment in the predetermined service equipment that preserved be server Y；When server X receives
One video frequency terminal apparatus is set up during the request of data communication it is possible to learn the type of this video frequency terminal apparatus
Number be A；When server Y receive video frequency terminal apparatus set up data communication request when it is possible to
Learn model B of this video frequency terminal apparatus.
Alternatively, the facility information of described video front-end equipment includes but is not limited to following any one or appoints several
?：
Model, version, parameter current setting etc.；
Described control instruction includes but is not limited to following any one or appoints several：
The instruction of modification parameter setting, the instruction of factory reset, instruction of restarting equipment etc..
Alternatively, described video front-end equipment can also include：
Voice-input unit, for being converted to auditory digital data by the voice of reception；
Voice-output unit, for being converted to speech play by the auditory digital data of reception；
Call Control Unit, for, after described action triggers unit detects described trigger action, passing through
IP network initiates calling to predetermined service side's voice call equipment, and described predetermined service side's voice leads to
Double-directional speech communication, the digital audio number that described voice-input unit is converted to is set up between words equipment
According to being sent to described predetermined service side's voice call equipment, by from described predetermined service side's voice call
The voice data that equipment receives is sent to described voice-output unit.
In this alternative, in described remote control unit 12 or described video front-end equipment storage list
The telephone number of predetermined service side can be preserved in unit or other identifies it is also possible to pass through scanning two dimension
Code, receive phonetic order, the mode such as user input obtain described predetermined service equipment telephone number or
Other marks.
In this alternative, described service side's voice call equipment and described service equipment can be integrated in together
It is also possible to be respectively arranged in distinct device in a kind of equipment；Described service side's voice call equipment and institute
State service equipment may each comprise one or more.
In this alternative, described action triggers unit 11 is after described trigger action is detected, permissible
Generate contact instruction and be sent to described Call Control Unit；Some operations can also be carried out, such as to specific
Position carries out set operation, for another example by scanning Quick Response Code or the data is activation that obtained according to phonetic order is to remote
Process control unit 12, to notify described Call Control Unit to have detected that described trigger action.
This alternative enables domestic consumer very easily (to be such as but not limited to service side rapidly
Call center) personnel's (be such as but not limited to customer service represent) carry out voice communication, prestoring
In the case of telephone number, user does not need to remember the telephone number of service side.
Alternatively, described contact instruction can include the first instruction and the second instruction；Described first instruction is sent out
Give described remote control unit 12, set up data communication for instruction；Described second instruction is sent to institute
State Call Control Unit, initiate calling for instruction.
In other alternatives, issue the contact of described remote control unit 12 and Call Control Unit
Instruction can also be same, and described remote control unit 12 receives contact instruction just and predetermined clothes
Business equipment sets up data communication, and described Call Control Unit just receives contact instruction and service side sets up language
Sound communicates.
Alternatively, described situation trigger action is detected includes but is not limited to following any one or appoints several
?：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code etc..
In this alternative, described action triggers unit 11 can also be according to the different triggering detecting
Operation sends different contact instructions or is sent to different objects；Predetermined first gesture is such as detected
When, described action triggers unit 11 sends the first instruction or only sends contact instruction to described remotely control
Unit 12, when predetermined second gesture is detected, described action triggers unit 11 send the second instruction or
Only send contact instruction to described Call Control Unit；When three predetermined gesture is detected, described action
Trigger element 11 sends first, second instruction respectively or sends contact instruction to described remote control unit
12 and described Call Control Unit；That is, can with different action triggers only set up speech communication,
Only set up data communication or not only set up speech communication but also set up digital communication.
One example of the present embodiment is as shown in Fig. 2 in this example, service side and service equipment are all with exhaling
Make center 20 represent, can be distinct device or same equipment during practical application, before video
End equipment 21 includes following sections：
Action triggers unit 211：For sending contact instruction when trigger action is detected.
Domestic consumer makes action triggers unit 211 trigger video front-end equipment by carrying out specific action
Directly get in touch with call center 20 operation, the action of typical trigger action trigger element 211 include but
It is not limited to：Press physical button, interface operation, gesture operation, send phonetic order, use video front
Device scan Quick Response Code etc..
Call Control Unit 212：Exhale for receiving the direct contact of instruction that action triggers unit 211 sends
The contact crying center instructs, and the telephone number according to call center 20 built-in in advance, by IP network
Network, initiates calling to call center 20, automatically sets up double-directional speech communication and call center 20 between,
On the one hand, the digital audio of the domestic consumer that voice-input unit 213 can be exported by Call Control Unit
To call center 20, on the other hand, Call Control Unit 212 can receive call center and send out data is activation
The auditory digital data of 20 Customer Service Representative bringing, and send it to voice-output unit 214.
Typical Call Control Unit 212 includes but is not limited to communication chip and/or softphone software etc..
Voice-input unit 213：For receiving the voice of domestic consumer, convert it to digital audio number
According to, and export to Call Control Unit 212.Typical voice-input unit 213 includes but is not limited to：
Mike and its drive software.
Voice-output unit 214：For receiving the Customer Service Representative's that Call Control Unit 212 sends
Auditory digital data, and convert it to the speech play that domestic consumer can hear, typical voice is defeated
Go out unit to include but is not limited to：Speaker and its drive software.
Remote control unit 215：Exhale for receiving the direct contact of instruction that action triggers unit 211 sends
The contact crying center instructs, and leads to automatically by setting up bi-directional data between IP network and call center 20
News, on the one hand, remote control unit 215 can by the relevant device information of video front-end equipment 21,
As：Model, version, parameter current setting etc., it is sent to call center 20, on the other hand, remotely
Control unit 215 can receive the control instruction of call center 20 transmission, and executes this control instruction.
Described control instruction includes but is not limited to：Modification parameter setting, factory reset, restarting equipment etc..
Typical remote control unit 215 includes but is not limited to：Control chip and/or remote control software.
In the present example, video front-end equipment 21 directly get in touch with call center 20 flow process as shown in figure 3,
Including：
S110, domestic consumer trigger the direct behaviour getting in touch with call center 20 by action triggers unit 211
Make；
S120, action triggers unit 211 send instruction to Call Control Unit 212 and directly get in touch with calling
The contact instruction of the heart 20；
S130, Call Control Unit 212, according to the telephone number of call center 20 built-in in advance, lead to
Cross IP network, initiate calling to call center 20, automatically set up double-directional speech and call center 20 between
Communication；
S140, domestic consumer pass through voice-input unit 213 and language output unit 214 and calling control
Molding block 212 carries out double-directional speech communication with the Customer Service Representative of call center 20；
S150, action triggers unit 211 send instruction to remote control unit 215 and directly get in touch with calling
The contact instruction of the heart 20；
S150 and S120 can be parallel step in no particular order in the present example；
S160, remote control unit 215, automatically by IP network, are set up double and call center 20 between
To data communication；
It should be noted that setting up between the Call Control Unit 212 of this place explanation and call center 20
Double-directional speech communication, and between remote control unit 215 and call center 20 set up data lead to
News, are concepts in logic, are not limited to the communication link of reality.Call Control Unit 212, remote
Process control unit 215, can be to set up two different communication links and call center 20 between respectively,
It can also be multiplexing same communication link.
S170, Customer Service Representative pass through foundation between call center 20 and remote control unit 215
Two-way data communication, obtains the relevant device information of video front-end equipment, such as：Model, version, currently
Parameter setting etc., and to video front-end equipment send control instruction to carry out remotely located, safeguard,
Repair etc..
S180, remote control unit 215 receive and execute the control instruction of call center 20 transmission, complete
Become remotely control.
Embodiment two, a kind of control method of video front-end equipment, as shown in figure 4, include：
S310, described video front-end equipment detection trigger action；
S320, described video front-end equipment service equipment after described trigger action is detected and predetermined
Between set up data communication, the facility information of this video front-end equipment is sent to described service equipment, and
/ or, receiving the control instruction for this video front-end equipment from described service equipment and executing.
Alternatively, set up data communication between described and predetermined service equipment to include but is not limited to：
By IP network, set up data communication and described predetermined service equipment between.
Alternatively, the facility information of described video front-end equipment includes but is not limited to following any one or appoints several
?：
Model, version, parameter current is arranged.
Alternatively, described control instruction includes but is not limited to following any one or appoints several：
The instruction of modification parameter setting, the instruction of factory reset, the instruction of restarting equipment.
Alternatively, described situation trigger action is detected includes but is not limited to following any one or appoints several
?：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code.
Alternatively, described method also includes：
Described video front-end equipment after described trigger action is detected, by IP network to predetermined service
Square voice call equipment initiates calling, sets up two-way and described predetermined service side's voice call equipment between
Speech communication, the voice of reception is converted to auditory digital data and is sent to described predetermined service side's voice
Verbal system, the voice data receiving from described predetermined service side's voice call equipment is converted to voice
Play.
Other alternatives and realize details and can be found in embodiment one.
Implement example below by four and further illustrate above-described embodiment；Each service side implementing in example
For call center, not limited to this during practical application.
Implement example 1, as shown in figure 5, in this enforcement example, service side's voice call equipment and service
Equipment is all represented with call center 50, for distinct device or same can set during practical application
Standby；Video front-end equipment 51 includes following sections：
(1) action triggers unit 511：Domestic consumer passes through action triggers unit triggers video front-end equipment
Directly get in touch with the action of call center 50, in this enforcement example, action triggers unit 511 is video
A tangibly button on headend equipment, this button is regarded as trigger action is detected when being pressed.
(2) voice-input unit 512：Voice-input unit 511 receives the voice of domestic consumer, by it
Be converted to auditory digital data, and export to Call Control Unit 515.In this enforcement example, voice
Input block 512 is a built-in mike on video front-end equipment.
(3) voice-output unit 513：Voice-output unit 513 receives Call Control Unit 515 and sends
Customer Service Representative auditory digital data, and convert it to the voice that domestic consumer can hear.
In this enforcement example, voice-output unit 513 is a built-in speaker on video front-end equipment.
(4) Call Control Unit 515：Call Control Unit 515 receives action triggers unit 511 and sends
The direct contact call center 50 of instruction action command, and according to call center 50 built-in in advance
Telephone number, initiates calling to call center 50, automatically sets up double-directional speech and call center 50 between
Communication, on the one hand, the domestic consumer that voice-input unit 512 can be exported by Call Control Unit 515
Auditory digital data be sent to call center 50, on the other hand, Call Control Unit 515 can receive
The auditory digital data of the Customer Service Representative that call center 50 sends over, and send it to voice
Output unit 513.In this enforcement example, Call Control Unit 515 is interior on video front-end equipment 51
The softphone software put, this softphone software passes through the SIP OVER TCP (Session of standard
Initiation Protocol Over Transmission Control Protocol, the meeting based on transmission control protocol
Words initiation protocol) and RTP OVER UDP (Real-time Transport Protocol Over User
The RTP based on UDP for the Datagram Protocol) and call center 50 between
Set up double-directional speech communication.
Fig. 6 is a typical process chart of this softphone software.Specifically include step 2.1～2.8：
2.1st, set up TCP communication link between Call Control Unit and the platform software of call center；
2.2nd, Call Control Unit passes through the platform software registration to call center for SIP command register；
2.3rd, the platform software of call center returns sip response to Call Control Unit：200OK；
2.4th, Call Control Unit passes through SIP command invite to the initiation calling of Call Center Platform software,
In invite order, carry the telephone number of call center, and the voice of Call Control Unit itself
Media information (specifically can be found in Session Initiation Protocol)；
2.5th, the platform software of call center carries out internal processes it is therefore an objective to attend a banquet in acquisition call center
The voice medium information (specifically can be found in Session Initiation Protocol) of software；
2.6th, the platform software of call center returns sip response to Call Control Unit：200OK, in order
Carry the voice medium information (specifically can be found in Session Initiation Protocol) of the software of attending a banquet of call center；
2.7th, after Call Control Unit verification sip response order is errorless, return to the platform software of call center
SIP confirms order：ACK；
2.8th, the software of attending a banquet of Call Control Unit and call center passes through above to consult to determine voice medium letter
Breath, by the bi-directionally transmitted voice medium data of RTP OVER udp protocol, carries out double-directional speech communication.
It should be noted that call center's internal processes are not limited to described above, explanation here
It is intended only as a reference to readily appreciate.
(5) remote control unit 514：Remote control unit 514 receives action triggers unit 511 and sends
Instruction directly get in touch with the action command of call center 50, and automatically set up and call center 50 between pair
To data communication, on the one hand, the correlation of video front-end equipment 51 can be set by remote control unit 514
Standby information, such as：Model, version, parameter current setting etc., it is sent to call center 50, the opposing party
Face, remote control unit 514 can receive the control instruction of call center 50 transmission, and executes this control
System instruction.These control instructions include but is not limited to：Change parameter setting, factory reset, restart
Equipment etc..In this enforcement example, remote control unit 514 is built-in on video front-end equipment 51
A remote control software, this remote control software is by the Transmission Control Protocol of standard and call center 50
Between set up a single two-way data communication link (independent of call control software and call center it
Between set up communication link), and based on this communication link send facility information and receive control instruction.
Fig. 7 is a typical process chart of this remote control software.Specifically include step
3.1～3.11：
3.1st, set up TCP communication link between remote control software and the platform software of call center；
3.2nd, the platform software of call center and attending a banquet of call center set up TCP communication link between software
Road；
3.3rd, the software of attending a banquet of call center sends to the platform software of call center and obtains video front-end equipment
Facility information order；
3.4th, the platform software of call center forwards the equipment obtaining video front-end equipment to remote control software
The order of information；
3.5th, the relevant device information of video front-end equipment is sent to the flat of call center by remote control software
Platform software；
3.6th, facility information is transmitted to the software of attending a banquet of call center by the platform software of call center；
3.7th, the software of attending a banquet of call center sends control instruction to the platform software of call center, such as：Repair
Change parameter setting, factory reset, restarting equipment etc.；
3.8th, control instruction is transmitted to remote control software by the platform software of call center；
3.9th, remote control software execution control instruction；
3.10th, the implementing result of control instruction is returned to the platform software of call center by remote control software；
3.11st, implementing result is transmitted to call center and attends a banquet software by the platform software of call center.
It should be noted that the internal processes of call center are not limited to described above, saying here
Bright it is intended only as a reference and readily appreciates.
Implement example 2, as shown in figure 8, in this enforcement example, service side's voice call equipment and service
Equipment is all represented with call center 80, for distinct device or same can set during practical application
Standby；Video front-end equipment 81 includes following sections：
(1) action triggers unit 811：Domestic consumer triggers video front by action triggers unit 811
Equipment 81 directly gets in touch with the action of call center 80, in this enforcement example, action triggers unit 811
For a tangibly button on video front-end equipment 81, this button is regarded as detecting tactile when being pressed
Send out operation.
(2) voice-input unit 812：Voice-input unit 812 receives the voice of domestic consumer, by it
Be converted to auditory digital data, and export to control software 814.In this enforcement example, phonetic entry
Unit 812 is a built-in mike on video front-end equipment 81.
(3) voice-output unit 813：Voice-output unit 813 receives the visitor that control software 814 sends
The auditory digital data that family service represents, and convert it to the voice that domestic consumer can hear.At this
Implement in example, voice-output unit is a built-in speaker on video front-end equipment.
(4) control software 814：In this enforcement example, control software 814 is simultaneously achieved calling control
Unit processed and the function of two modules of remote control unit.Control software 814 passes through the SIP OVER of standard
Set up communication link between TCP and RTP OVER udp protocol and call center 80, be simultaneously used for language
Sound communication data communication.
Fig. 9 is a typical process chart of this control software, including step 91.1～91.8 and
92.1～92.6.Wherein step 91.1～91.8 are with simply the executive agent in video front-end equipment is by soft electricity
Words software is changed into control software.Step 92.1～92.6 are as follows：
92.1st, the software of attending a banquet of call center passes through SIP command MESSAGE to video front-end equipment
Control software obtains the facility information of video front-end equipment；
92.2nd, the control software of video front-end equipment returns sip response to the software of attending a banquet of call center：200
OK；
92.3rd, the control software of video front-end equipment passes through SIP command MESSAGE to call center
Attend a banquet software returning equipment information；
92.4th, the software of attending a banquet of call center returns sip response to the control software of video front-end equipment：200
OK；
92.5th, the software of attending a banquet of call center passes through SIP command MESSAGE to video front-end equipment
Control software sends control instruction；
92.6th, the control software of video front-end equipment returns sip response to the software of attending a banquet of call center：200
OK.
It should be noted that call center's internal processes are not limited to described above, explanation here
It is intended only as a reference to readily appreciate.
Implement example 3, as shown in Figure 10, in this enforcement example, service side's voice call equipment and service
Equipment is all represented with call center 100, for distinct device or same can set during practical application
Standby；Video front-end equipment 101 includes following sections：
(1) action triggers unit 1011：Domestic consumer is triggered before video by action triggers unit 1011
End equipment directly gets in touch with the action of call center, and in this enforcement example, action triggers unit 1011 is
The action triggers WEB interface on WEB administration interface that video front-end equipment externally provides, user
This interface is carried out be regarded as trigger action is detected during corresponding operating；
(2) wire/wireless earphone 1012：In this enforcement example, wire/wireless earphone 1012 is simultaneously
Achieve voice-input unit and the function of language output unit.
(3) Call Control Unit 1014：Call Control Unit 1014 receives action triggers unit 1011
The action command of the direct contact call center 100 sending, and according to call center 100 built-in in advance
Telephone number, initiate calling to call center 100, automatically set up two-way and call center 100 between
Speech communication, on the one hand, Call Control Unit 1014 can by wire/wireless earphone 1012 export general
The auditory digital data at general family is sent to call center 1000, on the other hand, Call Control Unit 1014
The auditory digital data of the Customer Service Representative that call center 100 sends over can be received, and it is sent out
Give wire/wireless earphone 1012.In the present embodiment shows, Call Control Unit 1014 is video front
A built-in softphone software on equipment, this softphone software by the SIP OVER TCP of standard and
Double-directional speech communication is set up between RTP OVER udp protocol and call center.
The typical handling process of of this softphone software is with the step shown in Fig. 6 in enforcement example 1
2.1～2.8.
(5) remote control unit 1013：Remote control unit 1013 receives action triggers unit 1011
The action command of the direct contact call center 100 sending, and automatically set up and call center 100 between
Two-way data communication, on the one hand, remote control unit 1013 can be by the phase of video front-end equipment 101
Close facility information, such as：Model, version, parameter current setting etc., it is sent to call center 100,
On the other hand, remote control unit 1013 can receive the control instruction of call center 100 transmission, and
Execute this control instruction.These control instructions include but is not limited to：Modification parameter setting, recovery are dispatched from the factory and are set
Put, restarting equipment etc..In this enforcement example, remote control unit 1013 is video front-end equipment
A upper built-in remote control software, this remote control software passes through in the Transmission Control Protocol and calling of standard
Between the heart, a single two-way data communication link is (independent of between call control software and call center
The communication link set up), and send various instructions based on this communication link.
The typical handling process of of this remote control software is with shown in Fig. 7 in enforcement example 1
3.1～3.11.
It should be noted that call center's internal processes are not limited to described above, explanation here
It is intended only as a reference to readily appreciate.
Implement example 4, as shown in figure 11, in this enforcement example, service side's voice call equipment and service
Equipment is all represented with call center 110, for distinct device or same can set during practical application
Standby；Video front-end equipment 111 includes following sections：
(1) phonetic entry mike 1111：In this enforcement example, phonetic entry mike is simultaneously real
Show the function of voice-input unit and action triggers unit has detected the function of trigger action.Wherein when receiving
It is considered as trigger action is detected during predetermined phonetic order.
(3) voice output speaker 1112：In this enforcement example, voice output speaker achieves
Voice-output unit in the present invention.
(4) control software 1113：In this enforcement example, control software 1113 is simultaneously achieved calling
Contact operation part is generated in control unit and the function of remote control unit, and action triggers unit
Function.On the one hand, control software 1113 passes through the SIP OVER TCP and RTP OVER UDP of standard
Set up communication link between agreement and call center 110, be simultaneously used for the communication of speech communication data.Separately
Outer one side, control software 1113 is known by the action triggers phonetic order of phonetic entry to user
Not, if identified successfully, trigger corresponding action.
Figure 12 is a typical process chart of this control software, including step 12.1～12.16：
12.1st, the voice receiving is converted to auditory digital data and is sent to control software by mike；
12.2nd, control software identifies that described voice is trigger action.
Step 12.3～12.10 are with 91.1～91.8 shown in Fig. 9 in enforcement example 2；Step 12.11～12.16
With 92.1～92.6 shown in Fig. 9 in enforcement example 2.
It should be noted that call center's internal processes are not limited to described above, explanation here
It is intended only as a reference to readily appreciate.
One of ordinary skill in the art will appreciate that all or part of step in said method can pass through journey
Sequence completes instructing related hardware, and described program can be stored in computer-readable recording medium, such as only
Read memorizer, disk or CD etc..Alternatively, all or part of step of above-described embodiment can also make
Realized with one or more integrated circuits.Correspondingly, each module/unit in above-described embodiment can be adopted
Realized with the form of hardware, it would however also be possible to employ the form of software function module is realized.The present invention is not restricted to
The combination of the hardware and software of any particular form.
Although disclosed herein embodiment as above, described content only readily appreciates the present invention
And the embodiment adopting, it is not limited to the present invention.Technology people in any art of the present invention
Member, without departing from disclosed herein spirit and scope on the premise of, can be in the form implemented and thin
Any modification and change are carried out on section, but the scope of patent protection of the present invention, still must be with appended right
The scope that claim is defined is defined.
Claims (12)
1. a kind of video front-end equipment is it is characterised in that include：
Action triggers unit, for detecting trigger action；
Remote control unit, for after described action triggers unit detects described trigger action, with advance
Set up data communication between fixed service equipment, the facility information of described video front-end equipment is sent to institute
State service equipment, and/or, receive the control instruction for described video front-end equipment from described service equipment
And execute.
2. video front-end equipment as claimed in claim 1 it is characterised in that remote control unit and
Set up data communication between predetermined service equipment to refer to：
Described remote control unit is led to by setting up data between IP network, and described predetermined service equipment
News.
3. video front-end equipment as claimed in claim 1 is it is characterised in that described video front sets
Standby facility information includes following any one or appoints several：
Model, version, parameter current is arranged.
4. video front-end equipment as claimed in claim 1 is it is characterised in that described control instruction bag
Include following any one or appoint several：
The instruction of modification parameter setting, the instruction of factory reset, the instruction of restarting equipment.
5. video front-end equipment as claimed in claim 1 is it is characterised in that described detect triggering
The situation of operation includes following any one or appoints several：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code.
6. the video front-end equipment as any one of Claims 1 to 5 is it is characterised in that also wrap
Include：
Voice-input unit, for being converted to auditory digital data by the voice of reception；
Voice-output unit, for being converted to speech play by the auditory digital data of reception；
Call Control Unit, for, after described action triggers unit detects described trigger action, passing through
IP network initiates calling to predetermined service side's voice call equipment, and described predetermined service side's voice leads to
Double-directional speech communication, the digital audio number that described voice-input unit is converted to is set up between words equipment
According to being sent to described predetermined service side's voice call equipment, by from described predetermined service side's voice call
The voice data that equipment receives is sent to described voice-output unit.
7. a kind of control method of video front-end equipment is it is characterised in that include：
Described video front-end equipment detects trigger action；
Described video front-end equipment, after described trigger action is detected, is built and predetermined service equipment between
Vertical data communication, the facility information of this video front-end equipment is sent to described service equipment, and/or, from
Described service equipment receives the control instruction for this video front-end equipment and executes.
8. method as claimed in claim 7 it is characterised in that described and predetermined service equipment it
Between set up data communication and include：
By IP network, set up data communication and described predetermined service equipment between.
9. method as claimed in claim 7 is it is characterised in that the equipment of described video front-end equipment
Information includes following any one or appoints several：
Model, version, parameter current is arranged.
10. method as claimed in claim 7 is it is characterised in that described control instruction includes following
One or appoint several：
The instruction of modification parameter setting, the instruction of factory reset, the instruction of restarting equipment.
11. methods as claimed in claim 7 are it is characterised in that described feelings trigger action is detected
Condition includes following any one or appoints several：
Predetermined physical button is pressed, in the operation interface of display in touch screen presumptive area clicked,
Predetermined gesture is detected, receive predetermined phonetic order, scan predetermined Quick Response Code.
12. methods as any one of claim 7～11 are it is characterised in that also include：
Described video front-end equipment after described trigger action is detected, by IP network to predetermined service
Square voice call equipment initiates calling, sets up two-way and described predetermined service side's voice call equipment between
Speech communication, the voice of reception is converted to auditory digital data and is sent to described predetermined service side's voice
Verbal system, the voice data receiving from described predetermined service side's voice call equipment is converted to voice
Play.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510460404.3A CN106470325A (en) | 2015-07-30 | 2015-07-30 | A kind of video front-end equipment and its control method |
| PCT/CN2016/076739 WO2016177142A1 (en) | 2015-07-30 | 2016-03-18 | Video front-end device and control method therefor |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510460404.3A CN106470325A (en) | 2015-07-30 | 2015-07-30 | A kind of video front-end equipment and its control method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN106470325A true CN106470325A (en) | 2017-03-01 |
Family
ID=57217315
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510460404.3A Withdrawn CN106470325A (en) | 2015-07-30 | 2015-07-30 | A kind of video front-end equipment and its control method |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN106470325A (en) |
| WO (1) | WO2016177142A1 (en) |
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| US20120169874A1 (en) * | 2011-01-04 | 2012-07-05 | Calgary Scientific Inc. | Method and system for providing remote control from a remote client computer |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103607587B (en) * | 2013-11-29 | 2017-01-25 | 深圳创维－Rgb电子有限公司 | Debugging method and system for video terminal |
| CN103640944B (en) * | 2013-12-03 | 2016-06-01 | 天津市安维康家科技发展有限公司 | A kind of Intelligent elevator fault remote automatic alarm system |
| CN104486647A (en) * | 2014-12-15 | 2015-04-01 | 四川长虹电器股份有限公司 | Remote control method and TV capable of being remotely controlled |
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2015
- 2015-07-30 CN CN201510460404.3A patent/CN106470325A/en not_active Withdrawn
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2016
- 2016-03-18 WO PCT/CN2016/076739 patent/WO2016177142A1/en active Application Filing
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| US20120169874A1 (en) * | 2011-01-04 | 2012-07-05 | Calgary Scientific Inc. | Method and system for providing remote control from a remote client computer |
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| Publication number | Publication date |
|---|---|
| WO2016177142A1 (en) | 2016-11-10 |
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