CN106469098A - A kind of fault handling method of equipment and device - Google Patents
A kind of fault handling method of equipment and device Download PDFInfo
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- CN106469098A CN106469098A CN201610832908.8A CN201610832908A CN106469098A CN 106469098 A CN106469098 A CN 106469098A CN 201610832908 A CN201610832908 A CN 201610832908A CN 106469098 A CN106469098 A CN 106469098A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/079—Root cause analysis, i.e. error or fault diagnosis
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F11/00—Error detection; Error correction; Monitoring
- G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
- G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
- G06F11/0793—Remedial or corrective actions
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Abstract
The embodiment of the invention discloses a kind of fault handling method of equipment and device.The method includes：Detect fault；According to described fault and described equipment current failure data base, obtain the corresponding various selfreparing processing routines of described fault, and the selfreparing success rate of fault described in described selfreparing processing routine alignment processing；According to described selfreparing success rate, execute described selfreparing processing routine, selfreparing is carried out to described fault.A kind of fault handling method of equipment provided in an embodiment of the present invention and device, when equipment breaks down, can solve equipment fault in time.
Description
Technical field
The present embodiments relate to equipment detection and maintenance, more particularly, to a kind of fault handling method of equipment and device.
Background technology
With urbanization, industrialized evolution, more and more equipment enters into the every aspect of our lives now.But
Be equipment in running, various faults can aperiodically occur.After equipment breaks down, often pass through all
As reported the form of failure code, the problem escalation that will appear to Surveillance center, apparatus manager is recognized by Surveillance center
After the situation of device fails, maintenance of equipment personnel are arranged to be keeped in repair to device context.
However, many times, common maintenance of equipment personnel in fault in-situ, the knowledge related due to lacking faulty equipment
Or service experience, often occur cannot accurate failure judgement Producing reason, lead to can not to solve fault at the scene immediately ask
Topic, leads to user to be frequently necessary to equipment manufacturer and send breakdown maintenance engineer to some other department and arrive fault in-situ assist to carry out troubleshooting or will be former
Barrier equipment depot repair, so results in and occurs in that equipment obstacle management not in time and increase asking of company operation management cost
Topic.
Content of the invention
The embodiment of the present invention provides a kind of fault handling method of equipment and device, to realize when equipment breaks down,
In time equipment fault can be processed.
On the one hand, the embodiment of the present invention provides a kind of fault handling method of equipment, including：
Detect fault；
According to described fault and described equipment current failure data base, obtain the corresponding various selfreparings of described fault and process
Program, and the selfreparing success rate of fault described in described selfreparing processing routine alignment processing；
According to described selfreparing success rate, execute described selfreparing processing routine, selfreparing is carried out to described fault.
Wherein, described according to described selfreparing success rate, executing described selfreparing processing routine can include：
According to the order of described selfreparing success rate, sequentially select and execute corresponding described with described selfreparing success rate
Selfreparing processing routine.
Further, described selfreparing is carried out to described fault after, also include：
When arbitrary described selfreparing processing routine is finished, judge described malfunction；
According to described malfunction, update described Mishap Database；
By the described Mishap Database after updating, as current failure data base；
If described troubleshooting success, stop execution and be left described selfreparing processing routine.
Wherein, the described Mishap Database of described renewal includes, and updates the process of the described fault in described Mishap Database
Enumerator, described process enumerator includes, the mark of the corresponding each described selfreparing processing routine of described fault, and each described
The number of processes of fault and/or number of success described in selfreparing processing routine alignment processing.
Wherein, the described process enumerator updating the described fault in described Mishap Database includes：
If described selfreparing success, according to default counting rule, update the corresponding described selfreparing of described fault and process
The described number of processes of program and/or described number of success；And/or
If described selfreparing is unsuccessful, according to default counting rule, update at the corresponding described selfreparing of described fault
The described number of processes of reason program.
Further, described detect fault after, described according to described fault with described equipment current failure number
According to storehouse, before obtaining the corresponding various selfreparing processing routines of described fault, also include：
Described fault is judged；
If described fault is unknown failure, by preset failure mark rule, give one newly to described unknown failure
Mark, and described new mark is added Mishap Database and updates Mishap Database, the Mishap Database after updating is made
For current database.
Further, if described selfreparing is unsuccessful, can be according to described fault and described equipment current failure number
According to storehouse, obtain the corresponding various artificial repair process methods of described fault, and described artificial repair process method alignment processing institute
State the artificial reparation success rate of fault；
By Internet protocol, according to described artificial reparation success rate, by corresponding for described fault various artificial repair places
Reason method is sent on the mobile device being connected with described equipment communication；
The described artificial repair process method that execution is selected manually is repaired to described fault.
Wherein, described according to described artificial reparation success rate, by corresponding for described fault various artificial repair process methods
It is sent to and include on the mobile device being connected with described equipment communication：
According to the order of described artificial reparation success rate, described mobile device order display is controlled artificial to repair into described
The corresponding described artificial repair process method of power.
Further, the described artificial exception handles selected in described execution are manually repaired it to described fault
Afterwards, also include：
When arbitrary described artificial repair process method is finished, judge described malfunction；
According to described malfunction, update described Mishap Database；
By the described Mishap Database after updating, as current failure data base.
Wherein, the described Mishap Database of described renewal includes, and updates the process of the described fault in described Mishap Database
Enumerator, described process enumerator includes, the mark of the corresponding each described artificial repair process method of described fault, and each institute
State the number of processes of fault and/or number of success described in artificial repair process method alignment processing.
Wherein, the described process enumerator updating the described fault in described Mishap Database includes：If described artificial
Repair successfully, according to default counting rule, update the described process time of the corresponding described artificial repair process method of described fault
Several and/or described number of success；And/or
If described artificial reparation is unsuccessful, according to default counting rule, update that described fault is corresponding described manually to repair
The described number of processes of multiple processing method.
Further, described detect fault after, described according to described fault with described equipment current failure number
According to storehouse, before obtaining the corresponding various selfreparing processing routines of described fault, also include：
Described fault is judged；
If described fault is unknown failure, by preset failure mark rule, give one newly to described unknown failure
Mark, and described new mark is added Mishap Database and updates Mishap Database, the Mishap Database after updating is made
For current database.
If described unknown failure is processed successfully, update the corresponding process of described unknown failure successfully artificial repair process
The number of processes of method and described artificial repair process method and/or number of success；
Successfully artificial repair process method and described artificial repair process side is processed according to corresponding to described unknown failure
The number of processes of method and/or number of success, update described Mishap Database, using the Mishap Database after updating as current failure
Data base.
On the other hand, the embodiment of the present invention also provides a kind of fault treating apparatus of equipment, including：
Fault-finding module, is used for detecting fault；
Selfreparing processing routine acquisition module, for according to described fault and described equipment current failure data base, obtaining
The corresponding various selfreparing processing routines of described fault, and the selfreparing of fault described in described selfreparing processing routine alignment processing
Success rate；
Selfreparing processing routine performing module, processes journey for according to described selfreparing success rate, executing described selfreparing
Sequence, carries out selfreparing to described fault.
This fault treating apparatus also includes：
Selfreparing breakdown judge module, for being finished when arbitrary described selfreparing processing routine, judges described fault
State, if described troubleshooting success, stops execution and is left described selfreparing processing routine；
Selfreparing Mishap Database update module, for according to described malfunction, updating in described Mishap Database
The process enumerator of described fault, described process enumerator includes, the corresponding each described selfreparing processing routine of described fault
Mark, and the number of processes of fault and/or number of success described in each described selfreparing processing routine alignment processing.If described
Selfreparing success, according to default counting rule, updates the described process time of the corresponding described selfreparing processing routine of described fault
Several and/or described number of success；And/or if described selfreparing is unsuccessful, according to default counting rule, update described fault pair
The described number of processes of the described selfreparing processing routine answered；
Unknown failure judge module, for judging to described fault, if be unknown failure；
Failure identification gives module, if being unknown failure for described fault, by preset failure mark rule, to described
Unknown failure gives a new mark, and described new mark is added Mishap Database and updates Mishap Database, will more
Mishap Database after new is as current database；
Artificial repair process method acquisition module, if unsuccessful for described selfreparing, according to described fault and described
Equipment current failure data base, obtains the corresponding various artificial repair process methods of described fault, and described artificial repair process
The artificial reparation success rate of fault described in method alignment processing；
Artificial repair process method sending module, for by Internet protocol, according to described artificial reparation success rate, will
The corresponding various artificial repair process methods of described fault are sent on the mobile device being connected with described equipment communication；
Artificial repair process method performing module, for executing selected described artificial repair process method to described fault
Manually repaired.
Artificial reparation breakdown judge module, for being finished when arbitrary described artificial repair process method, judges described
Malfunction；
Artificial reparation Mishap Database update module, for according to described malfunction, updating described Mishap Database, will
Described Mishap Database after renewal, as current failure data base；Update described Mishap Database to include, update described fault
The process enumerator of the described fault in data base, described process enumerator includes, and described fault is corresponding each described manually to repair
The mark of multiple processing method, and the number of processes of fault and/or one-tenth described in each described artificial repair process method alignment processing
Work(number of times；If described artificial reparation success, according to default counting rule, update the corresponding described artificial repair place of described fault
The described number of processes of reason method and/or described number of success；And/or if described artificial reparation is unsuccessful, according to pre-designed
Number rule, updates the described number of processes of the corresponding described artificial repair process method of described fault；
Artificial repair process method receiver module, if described unknown failure is processed successfully, updates described unknown failure institute
The alignment processing successfully number of processes of artificial repair process method and described artificial repair process method and/or number of success.
The embodiment of the present invention by when equipment detects fault, according to the current failure data of this fault and this equipment
Storehouse, statistics draws the corresponding various selfreparing processing routines of this fault, and this various selfreparing processing routine is to should fault
Selfreparing success rate, according to the selfreparing success rate of this fault calculating, executes selfreparing corresponding with this fault and processes
Program, carries out selfreparing process to this fault, solves equipment obstacle management technical problem not in time, has reached equipment fault
The technique effect that can be processed in time.
Brief description
Fig. 1 is the equipment obstacle management method flow diagram that the embodiment of the present invention one provides；
Fig. 2 is the equipment fault self-repair method flow chart that the embodiment of the present invention two provides；
Fig. 3 a is the equipment fault artificial treatment schematic diagram that the embodiment of the present invention three provides；
Fig. 3 b is the equipment fault artificial treatment fault data transmission figure that the embodiment of the present invention three provides；
Fig. 3 c is the equipment fault artificial restorative procedure flow chart that the embodiment of the present invention three provides；
Fig. 4 a is the structural representation of the equipment obstacle management device that the embodiment of the present invention four provides；
Fig. 4 b is the structural representation of another kind of equipment obstacle management device that the embodiment of the present invention four provides；
Specific embodiment
The present invention is described in further detail with reference to the accompanying drawings and examples.It is understood that this place is retouched
The specific embodiment stated is only used for explaining the present invention, rather than limitation of the invention.It also should be noted that, for the ease of
Description, illustrate only part related to the present invention rather than entire infrastructure in accompanying drawing.
Embodiment one
With reference to Fig. 1, the fault handling method of this equipment can apply to such as drive recorder, video cassette recorder, 3G/4G
The device fails such as video terminal, need the scene keeped in repair, the method can be executed by faulty equipment, specifically permissible
To be implemented by the software configuring on the device and/or hardware, the method may include steps of：
S110, detect fault；
Exemplarily, fault mentioned here generally refers to, and equipment loses or reduce event or the phenomenon of its predetermined function,
The some parts showing as equipment lose original precision or performance, so that the technical performance of equipment is reduced, be not normally functioning, or
Person causes device efficiency to reduce or interrupts producing and affect production etc..
For example, certain equipment, during operation and use, occurs in that certain fault, under normal conditions, equipment meeting
Such as to report event to similar type such as the warning message collection module reporting fault codes such as its controller or control centre to equipment
Barrier, thus allow equipment detect this equipment there occurs certain class fault.For example, when the drive recorder being arranged on automobile is in automobile
During traveling, display screen occurs in that suddenly horizontal stripe interference fault, and this fault is possible to be built in immediately driving recording
Certain class software in instrument and/or hardware detecting arrive.
S120, according to described fault and described equipment current failure data base, obtain that described fault is corresponding various to be reviewed one's lessons by oneself
Multiple processing routine, and the selfreparing success rate of fault described in described selfreparing processing routine alignment processing；
Exemplarily, equipment fault data base can be including equipment operation daily record, fault log, failure-description, fault
Code, solution code, the data base of the process various kinds of equipment fault message such as enumerator and selfreparing processing routine.Equipment
The master data of Mishap Database can be set in a device it is also possible to concentrated setting is away from equipment before equipment dispatches from the factory
Control centre and/or high in the clouds, equipment can be commonly used by wireline communication network or similar to bluetooth, WiFi and/or 3G/4G etc.
Cordless communication network Access Control center and/or high in the clouds, thus access this Mishap Database.Need specially explanation, here
The equipment fault data base mentioning is understood not to the Mishap Database being preset in equipment before such as equipment dispatches from the factory, and
It is appreciated that it is a dynamic Mishap Database, because the Mishap Database of equipment can be adjoint with the operation of equipment
Being continuously increased of fault message such as equipment failure log of record in Mishap Database and enter Mobile state and update, once number of faults
Increased new record according to storehouse, and perform update action, the Mishap Database after a renewal will be obtained, referred to herein as
Current failure data base should be understood to current time, the Mishap Database after recent renewal.
Selfreparing processing routine can be understood as equipment and can need not any outside input control, you can oneself is smoothly held
The fault selfreparing program of row and/or instruction.Such as Self-resetting central processing unit (Central Process Unit, CPU), from
Restart system, certainly restarting power supply and self- recoverage Default Value etc. can be from the program of execution and/or instruction etc..
The fault being detected according to equipment, for example, can be drive recorder horizontal stripe interference fault, from drive recorder
Current failure data base in obtain the various selfreparing processing routines that corresponding horizontal stripe disturbs fault, and various corresponding from
Repair process program alignment processing horizontal stripe disturbs the selfreparing success rate of fault.
Exemplarily, as shown in following table one, it is various that much equipment manufacturers are used as equipment using unique failure code
The unique mark of fault, failure code can be that a kind of each equipment manufacturer gives specifically according to oneself default malfunction coding rule
One numbering of classification fault, such as 00000001 failure code represents horizontal stripe interference fault of drive recorder etc..
Table one：Drive recorder most common failure table
| Failure code | Fault title |
| 00000001 | Horizontal stripe disturbs |
| 00000002 | Crash |
| 00000003 | High temperature |
| 00000004 | Image black during shooting |
| 00000005 | It is automatically stopped record |
| …… | …… |
As shown in following table two, solution code is the mark of solution.Most of equipment manufacturers are using unique
As the unique mark corresponding to solution, such as F0000001 solution code is that selfreparing is processed to solution code
Program code, represents runback bit CPU.
Table two：Drive recorder selfreparing processing program table
Exemplarily, as shown in following table three, troubleshooting enumerator can include the corresponding various selfreparings of fault and process
The number of processes of the code of program and various selfreparing processing routine alignment processing fault and number of success；Fault can also be included
The code of corresponding various selfreparing processing routine, and the number of success of various selfreparing processing routine alignment processing fault.
Table three：Drive recorder selfreparing troubleshooting enumerator table
The selfreparing success rate of certain selfreparing processing routine certain fault corresponding can be number of success and process time
The ratio of number.For example, corresponding to " horizontal stripe interference " fault of drive recorder, " runback bit CPU " corresponds to solve this event
One of selfreparing processing routine of barrier, if the number of processes of " runback bit CPU " is 10 in Mishap Database, number of success is
9, then the selfreparing success by selfreparing processing routine " runback bit CPU " selfreparing " horizontal stripe interference " fault for the drive recorder
Rate is then 90%.
It will be appreciated by those skilled in the art that, the selfreparing success rate of fault can also be set by analysis and/or statistics
The data such as the fault in standby Mishap Database and/or Operation Log is obtaining.For example, remember in the fault log of drive recorder
Record from using day, to " the Self-resetting corresponding to solution " horizontal stripe interference " fault during appearance " horizontal stripe interference " fault
The Operation Log of CPU " selfreparing routine processes " horizontal stripe interference " fault and fault log, analysis of being therefrom not difficult draws and cuts
Before only " horizontal stripe interference " fault occurs, " horizontal stripe interference " is processed by " runback bit CPU " selfreparing processing routine selfreparing
The number of processes of fault and number of success, further according to statistics, the number of success drawing and number of processes calculate corresponding reviewing one's lessons by oneself
Multiple success rate.
The selfreparing success rate of fault can also be according to the system journal in equipment fault data base, and troubleshooting meter
Count device to obtain.For example, obtain in the system journal of record in the Mishap Database from drive recorder corresponding to solution " horizontal stroke
The number of processes of " runback bit CPU " selfreparing this fault of routine processes of stripe interference " fault.Obtain from processing enumerator
" runback bit CPU " selfreparing processing routine is taken to correspond to the number of success solving " horizontal stripe interference " fault.Then can be according to one-tenth
The selfreparing that work(number of times to obtain " runback bit CPU " selfreparing processing routine solution " horizontal stripe interference " fault with number of processes becomes
Power.It should be strongly noted that the present embodiment is corresponding each to according to fault and equipment current database, how obtaining fault
Plant selfreparing processing routine, and the particular technique means of the selfreparing success rate of selfreparing processing routine this fault of alignment processing
Do not do any restriction.
Preferably, the process enumerator that selfreparing success rate can get when can be run according to the equipment that is stored in obtains
Take, this process enumerator can also directly be built in the Mishap Database of equipment.For example, obtain from process enumerator and correspond to
Process time in " runback bit CPU " selfreparing routine processes " horizontal stripe interference " fault solving " horizontal stripe interference " fault
Number and number of success.Then " runback bit CPU " selfreparing processing routine can be obtained according to number of success and number of processes to solve
The selfreparing success rate of " horizontal stripe interference " fault.Because obtaining information from system journal, and counted and calculated and all needed
To process substantial amounts of data the time, so, record each failure identification using process enumerator in Mishap Database and correspond to
Selfreparing processing routine, and the number of processes of the respective various fault of repair process program alignment processing and number of success, energy
Enough success rates being more quickly obtained various faults corresponding selfreparing processing routine, consequently facilitating it is high to be quickly chosen to power
Selfreparing processing routine rapidly carry out troubleshooting.
S130, according to described selfreparing success rate, execute described selfreparing processing routine, described fault reviewed one's lessons by oneself
Multiple.
Exemplary, software and/or hardware can be passed through, control device selects according to the order of selfreparing success rate, order
Select and execute selfreparing processing routine corresponding with selfreparing success rate.This can be sequentially according to selfreparing success rate from big to
Little order or according to selfreparing success rate order from small to large, especially in the corresponding two kinds of differences of certain fault
In the case that the selfreparing success rate of selfreparing program is completely the same it is also possible to according to its specify as number of processes from big to small
Order selecting and to execute selfreparing processing routine corresponding with selfreparing success rate.The present embodiment is to according to selfreparing success
Rate, the rule that how selected which concrete corresponding selfreparing processing routine to execute does not do any restriction.
Preferably, if according to selfreparing success rate from big to small successively order execution corresponding with selfreparing success rate oneself
Repair process program, this makes it possible to the quick handling failure in more maximum probability ground.For example, according to table three, corresponding to drive recorder
Occur " horizontal stripe interference " fault, in the Mishap Database of drive recorder, record have numbering be respectively F0000001 with
" runback bit CPU " and " certainly restarting power supply " selfreparing processing routine of F0000003, each self-corresponding selfreparing success rate is respectively
For 90% and 80%.Now, then select first to execute " runback bit CPU " selfreparing processing routine that numbering is F0000001 to locate
Reason " horizontal stripe interference " fault.
Optionally, in " runback bit CPU " the selfreparing processing routine being F0000001 by execution numbering to " horizontal stripe is done
Disturb " after fault carries out selfreparing process, can further include：Judge the reparation state of " horizontal stripe interference " fault, that is,
Whether fault is successfully processed also finishes or yet suffers from, although or currently processed Failure elimination, but draw
Other faults etc.；According to the reparation state of " horizontal stripe interference " fault, update Mishap Database；By the number of faults after updating
According to storehouse, as current failure data base；If troubleshooting success, stop remaining such as selfreparing in execution table three and process journey
Sequence.
For example, after drive recorder has executed " runback bit CPU " selfreparing processing routine, judge " horizontal stripe interference "
Fault selfreparing success or failure.If selfreparing success, stop the next selfreparing processing routine of execution, and at once more
New Mishap Database；If " horizontal stripe interference " fault selfreparing failure, according to selfreparing success rate, order execution numbering is
" deadweight starting system " selfreparing processing routine of F0000002, and update Mishap Database, referred to herein as renewal fault data
Storehouse can be to update the corresponding process time of " runback bit CPU " selfreparing processing routine in " horizontal stripe interference " troubleshooting enumerator
Number.
After execution selfreparing processing routine, failure judgement state immediately, and upgraded in time number of faults according to malfunction
According to storehouse, using the Mishap Database after updating as the technological means of current failure data base, update with respect to by Mishap Database
Periodically it is set as, although updating more frequent for regularly updating within week about or one month inferior technological means, but
Because each data volume updating is less, so amount of calculation is correspondingly also little, thus leading to each renewal speed fast and real-time
More preferable with dynamic.
Update Mishap Database method can include：Update the process enumerator in Mishap Database, process enumerator bag
Include the mark of the corresponding respective repair process program of fault, and the number of processes of respective repair process program alignment processing fault
And/or number of success.
For example, drive recorder executes " runback bit CPU " selfreparing processing routine to repair " horizontal stripe interference " fault, such as
Fruit is repaired successfully, according to default counting rule, updates the number of success of fault corresponding selfreparing processing routine；If repair lost
Lose, update the number of processes of fault corresponding selfreparing processing routine.Can also be, according to default counting rule, to update fault
The number of processes of corresponding selfreparing processing routine and number of success；If repairing failure, according to default counting rule, update event
Hinder number of processes and the number of success of corresponding selfreparing processing routine.
Default counting rule, can be every renewal primary fault corresponding selfreparing processing routine when, number of processes and/or
The change in value of number of success.For example, often update once, the numerical value of number of processes adds 1.
Preferably, if selfreparing success, according to default counting rule, update fault corresponding selfreparing processing routine
Number of processes and number of success；If selfreparing is unsuccessful, according to default counting rule, update the corresponding selfreparing of fault and process
The number of processes of program.
The embodiment of the present invention by when equipment detects fault, according to the current failure data of this fault and this equipment
Storehouse, statistics draws the corresponding various selfreparing processing routines of this fault, and this various selfreparing processing routine is to should fault
Selfreparing success rate, the selfreparing success rate of this fault being drawn according to counting statistics, execute selfreparing corresponding with this fault
Processing routine, carries out selfreparing process to this fault, solves equipment obstacle management technical problem not in time, has reached equipment
The technique effect that fault can be processed in time.
Embodiment two
On the basis of above-described embodiment, compared with previous embodiment, difference is the present embodiment, when detecting fault
When, judge whether this fault is known fault.
After detecting fault, according to fault and equipment current failure data base, obtain fault corresponding various from
Before repair process program, also include：Fault is judged；If fault is unknown failure, by default failure identification rule
Then, give a new mark to unknown failure, and new mark is added Mishap Database and updates Mishap Database, will more
Mishap Database after new is as current failure data base.
Failure identification rule, if the fault occurring is new fault, needs to register new fault in Mishap Database
Code, such as 00000FFF.
Preferably, when determining occurred fault and being unknown failure, equipment will first register new failure code, then
Execute the conventional selfreparing processing routine being applied to unknown failure prestoring, as " runback bit CPU " etc. carries out tentative reparation.
If new fault restoration success, according to default counting rule, update fault corresponding selfreparing processing routine number of processes and
Number of success；If new fault restoration failure, by 3G the wireless communication means such as 4G notify Surveillance center or by equipment
Display lamp shows smart machine malfunction.
Fault selfreparing flow process is as shown in Figure 2：
S201, detect fault；
S202, judge whether it is known fault；
Equipment judges according to Mishap Database whether the fault occurring is known fault.If known fault, then hold
Row step S203, if unknown failure, then execution step S208.
S203, according to fault code lookup selfreparing processing routine；
Equipment finds corresponding review one's lessons by oneself according to failure code according to failure code from the process enumerator of Mishap Database
Multiple processing routine.
S204, calculating selfreparing success rate, and execute selfreparing processing routine successively；
Equipment, from the process enumerator of Mishap Database, obtains number of success and the place of corresponding selfreparing processing routine
Reason number of times, and calculate selfreparing success rate, selfreparing can be executed in descending order according to the size of selfreparing success rate
Processing routine.
S205, judge whether to repair successfully；
If repairing successfully, execution step S206, if repairing failure, execution step S207；
S206, renewal process corresponding number of processes and number of success in enumerator；
The number of processes processing the selfreparing program corresponding to specific fault in enumerator adds 1, and number of success adds 1.
S207, renewal process corresponding number of processes in enumerator；
The number of processes processing the selfreparing program corresponding to specific fault in enumerator adds 1.
The new failure code of S208, registration；
S209, execution selfreparing processing routine；
Execute the conventional selfreparing processing routine being applied to unknown failure prestoring, as " runback bit CPU " etc. is tasted
The reparation of examination property.
S210, judge whether to repair successfully；
If repairing successfully, execution step S206, if repairing failure, set by terminal display lamp or alternate manner feedback
The standby fault existing, can by terminal display lamp feed back fault there is fault it is also possible to pass through 3G the wireless communication means such as 4G
Notify Surveillance center.
The embodiment of the present invention by the new fault that equipment is occurred, execution prestore conventional be applied to unknown failure from
Repair process program, has carried out tentative reparation, and will repair successfully correspond to selfreparing program storage in Mishap Database,
The equipment that enhances solves the species of fault and the ability solving fault, solves equipment obstacle management technical problem not in time,
Reach the technique effect that equipment fault can be processed in time.
Embodiment three
On the basis of above-described embodiment, compared with above-described embodiment, difference is the present embodiment, if selfreparing does not become
Work(, equipment executes artificial repair process method.
If selfreparing is unsuccessful, according to fault and equipment current failure data base, obtain fault corresponding various artificial
Repair process method, and the artificial reparation success rate of artificial repair process method alignment processing fault；By Internet protocol, root
Repair success rate according to artificial, corresponding for fault various artificial repair process methods are sent to the movement being connected with equipment communication and set
Standby upper；The artificial repair process method that execution is selected manually is repaired to fault.
Artificial repair process method typically refers to equipment to be needed in outside input control, the fault that can not oneself execute
Repair procedure.For example, it is necessary to the participation of people during installing an application program, to select installation path and which is installed
Function.Artificial repair process method code can be started with F with 0 beginning, the code of selfreparing processing routine.
Exemplarily, as shown in following table four, most of equipment manufacturers are used unique solution code as correspondence
In the unique mark of solution, such as 0000001 solution code is artificial repair process method code, represents manually multiple
Bit CPU.
Table four：Drive recorder artificial repair process method table
| Artificial repair process method code | Artificial repair process method name |
| 0000001 | Manual reset CPU； |
| 0000002 | Manually restart system |
| 0000003 | Manually restart power supply； |
| 0000003 | Manual reversion Default Value； |
| …… | …… |
It should be noted that table four middle rolling car monitor artificial repair process method table, and table two middle rolling car monitor is certainly
Repair process flow sheet can be combined into a table, expression be repair process program code and repair process program name correspondence
Relation.
Mobile device can be notebook computer, iPad or smart mobile phone.
Communication connection mode can select 3G 4G network, can be Bluetooth communication or WiFi communication.
Mobile device can with using special APP with equipment communication it is also possible to by the form of browser access webpage with set
Standby communication.
When faulty equipment is manually repaired, dedicated handheld device can be adopted.But the exploitation of dedicated handheld device
Process is also more complicated, and also ratio is larger for difficulty, and this special hand-held when manually being repaired to faulty equipment it is necessary on carrying
Equipment, especially inconvenient.
When faulty equipment is manually repaired, it would however also be possible to employ the method that Bluetooth communication and smart mobile phone use cooperatively.
By increasing function of Bluetooth communication on equipment, and supporting APP software is installed on smart mobile phone, then pass through APP software
Go arrange parameter.But this method requires to develop a corresponding APP application software thereby increases and it is possible to be directed to different operating systems
The application software of different editions also to be developed respectively, motility is poor.
Preferably, with reference to Fig. 3 a, equipment 3100 includes WiFi module 3101, CPU3102, memorizer 3103, other moulds
Antenna 3105 in block 3104 and equipment；Mobile device 3200 includes WiFi module 3201, human-computer interface system 3202 and moves
Antenna 3203 in equipment.Increase WIFI module access function in equipment 3100, the master data of equipment fault data base can
With concentrated setting in the high in the clouds 3300 away from equipment, equipment can access high in the clouds 3300 by 3G/4G cordless communication network, thus
Access this Mishap Database.Wherein, the WIFI module 3101 of equipment can be built-in can also be external by USB interface
's.Wherein, the WiFi module 3101 of equipment is operated in shared model, i.e. server mode；The WiFi module 3201 of mobile device
It is operated in client mode.
With reference to Fig. 3 b, the WIFI module 3201 of the mobile device such as smart mobile phone 3200 is connected to the WIFI module 3101 of equipment
Afterwards, by the web server 3501 of mobile device browser 3400 access equipment, related data in webpage or parameter are looked into
Inquire about parameter setting.Wherein, web server 3501 can be the web server under embedded Linux platform；Application program
3502 is the functional module application program of equipment；Mobile device browser 3400 refer to now as smart mobile phone, panel computer,
The browser software that the mobile devices such as notebook computer carry or newly install.Web server 3501 is permissible with application program 3502
It is that data transfer is carried out by interprocess communication (Inter-Process Communication, IPC).Web server 3501
With mobile device browser 3400 can be by HTML (Hypertext Markup Language) (Hyper Text Transfer Protoclo,
HTTP) enter row data communication.This method can directly make use of present smart mobile phone, panel computer and notebook computer etc. mobile
Equipment carries out above operation, need not additionally develop third party's APP application software again, convenient and simple, motility is higher.
Repair success rate according to artificial, corresponding for fault various artificial repair process methods are sent to equipment communication even
Include on the mobile device connecing, according to the artificial order repairing success rate, control mobile device order display and manually repair into
The corresponding artificial repair process method of power.
For example, by the WIFI searching functions list lookup of smart mobile phone to drive recorder corresponding WIFI module account number
Afterwards, input the correct WIFI password of drive recorder record after clicking on connection, be successfully connected.Drive recorder is by artificial repair place
Reason method 00000008 and 00000009 is sent on smart mobile phone.The maintenance of equipment personnel at scene show according on smart mobile phone
Artificial repair process method manually repaired.
Preferably, the various artificial repair process method on the mobile device being connected with equipment communication of being sent to is according to artificial
The size repairing success rate is arranged in order from top to bottom, and no more than 5.
After the artificial exception handles that execution is selected manually are repaired to fault, also include：When arbitrary artificial
Repair process method is finished, failure judgement state；According to malfunction, update Mishap Database；By the fault after updating
Data base, as current failure data base.
Update Mishap Database to include, update the process enumerator of the fault in Mishap Database, process enumerator and include,
The mark of the corresponding each artificial repair process method of fault, and the process time of each artificial repair process method alignment processing fault
Number and/or number of success.
The process enumerator updating the fault in Mishap Database includes：If manually repairing successfully, according to default counting
Rule, updates number of processes and/or the number of success of the corresponding artificial repair process method of fault；And/or
If manually repairing unsuccessful, according to default counting rule, update the corresponding artificial repair process method of fault
Number of processes.
After detecting fault, according to fault and equipment current failure data base, obtain fault corresponding various from
Before repair process program, also include：Fault is judged；If fault is unknown failure, by preset failure mark rule,
Give a new mark to unknown failure, and new mark is added Mishap Database and updates Mishap Database, will update
Mishap Database afterwards is as current database.
If unknown failure is processed successfully, update the corresponding process of unknown failure successfully artificial repair process method and people
The number of processes of work repair process method and/or number of success；
The process of successfully artificial repair process method and artificial repair process method is processed according to corresponding to unknown failure
Number of times and/or number of success, update Mishap Database, using the Mishap Database after updating as current failure data base.
Fault is judged, the operational order of the maintenance of equipment personnel at execution scene, whether failure judgement is unknown event
Barrier.If unknown failure, then receive and execute the instruction registering new failure code.
Fault manually repairs flow process as shown in Figure 3 c：
S301, reception detection instruction；
Equipment receives field apparatus maintainer and initiates detection instruction.
S302, execution global function Autonomous test；
Equipment carries out global function Autonomous test to whole system.
S303, whether fault is detected；
If fault is detected, execution step S304, without fault is detected, then execution step S311.
S304, execution selfreparing processing routine；
S305, judge whether to repair successfully；
If repairing successfully, execution step S306, if repairing failure, execution step S307.
S306, renewal process corresponding number of processes and number of success in enumerator；
S307, renewal process corresponding number of processes in enumerator；
S308, send accordingly artificial repair process method to mobile device；
By Internet protocol, such as HTML (Hypertext Markup Language), send accordingly artificial repair process method to mobile device,
Field apparatus maintainer is repaired to equipment according to artificial repair process method accordingly.
S309, the artificial repair process method of execution；
S310, judge whether to repair successfully；
If repairing successfully, execution step S306, if repairing failure, field apparatus maintainer judges the event occurring
Whether barrier is new fault, if new fault, then registers new failure code, and completes failure-description.
If maintenance of equipment personnel can solve the problem that new fault, increase new artificial repair process method to fault data
Storehouse；If maintenance of equipment personnel can not solve fault, record failure-description, will appear from the equipment depot repair of fault.
S311, detection success status are sent to mobile device and show.
The embodiment of the present invention is by being connected to mobile device, and manually repairing fault by Awaiting Overhaul equipment during artificial reparation
Multiple processing method is sent to mobile device, solves maintenance of equipment personnel on site solution fault and manually repairs low success rate of asking
Topic solves, it is achieved that improving maintenance of equipment personnel on site, the effect that fault manually repairs success rate.
Example IV
With reference to Fig. 4 a, a kind of structure of equipment obstacle management device includes：
Fault-finding module 401：For detecting fault；
Selfreparing processing routine acquisition module 402：For according to fault and equipment current failure data base, obtaining fault pair
The various selfreparing processing routines answered, and the selfreparing success rate of selfreparing processing routine alignment processing fault；
Selfreparing processing routine performing module 403：For according to selfreparing success rate, executing selfreparing processing routine, right
Fault carries out selfreparing.
Further, with reference to Fig. 4 b, this fault treating apparatus also includes：
Selfreparing breakdown judge module 404：For being finished when arbitrary selfreparing processing routine, failure judgement state,
If troubleshooting success, stop the remaining selfreparing processing routine of execution；
Selfreparing Mishap Database update module 405：For according to malfunction, updating fault in Mishap Database
Process enumerator, process enumerator and include, the mark of the corresponding respective repair process program of fault, and respective repair process journey
Ordered pair answers number of processes and/or the number of success of handling failure.If selfreparing success, according to default counting rule, update event
Hinder number of processes and/or the number of success of corresponding selfreparing processing routine；And/or if selfreparing is unsuccessful, according to default
Counting rule, updates the number of processes of fault corresponding selfreparing processing routine；
Unknown failure judge module 406：For judging to fault, if be unknown failure；
Failure identification gives module 407：If being unknown failure for fault, by preset failure mark rule, to unknown
Fault gives a new mark, and new mark is added Mishap Database and updates Mishap Database, the event after updating
Barrier data base is as current database；
Artificial repair process method acquisition module 408：If unsuccessful for selfreparing, according to fault and equipment currently event
Barrier data base, obtains the corresponding various artificial repair process methods of fault, and artificial repair process method alignment processing fault
Artificial reparation success rate；
Artificial repair process method sending module 409：For by Internet protocol, repairing success rate according to artificial, will
The corresponding various artificial repair process methods of fault are sent on the mobile device being connected with equipment communication；
Artificial repair process method performing module 410：Artificial repair process method for executing selected is carried out to fault
Artificial reparation.
Artificial reparation breakdown judge module 411：For being finished when arbitrary artificial repair process method, failure judgement shape
State；
Artificial reparation Mishap Database update module 412：For according to malfunction, updating Mishap Database, will update
Mishap Database afterwards, as current failure data base；Update Mishap Database to include, the fault in renewal Mishap Database
Process enumerator, process enumerator and include, the mark of the corresponding each artificial repair process method of fault, and each artificial repair place
The number of processes of reason method alignment processing fault and/or number of success；If manually repairing successfully, according to default counting rule,
Update number of processes and/or the number of success of the corresponding artificial repair process method of fault；And/or if artificial reparation does not become
Work(, according to default counting rule, updates the number of processes of the corresponding artificial repair process method of fault；
Artificial repair process method receiver module 413：If processed successfully for unknown failure, update unknown failure institute right
The successfully number of processes of artificial repair process method and artificial repair process method and/or number of success should be processed.
The embodiment of the present invention by when equipment detects fault, according to the current failure data of this fault and this equipment
Storehouse, statistics draws the corresponding various selfreparing processing routines of this fault, and this various selfreparing processing routine is to should fault
Selfreparing success rate, according to the selfreparing success rate of this fault calculating, executes selfreparing corresponding with this fault and processes
Program, carries out selfreparing process to this fault, solves equipment obstacle management technical problem not in time, has reached equipment fault
The technique effect that can be processed in time.
Note, above are only presently preferred embodiments of the present invention and institute's application technology principle.It will be appreciated by those skilled in the art that
The invention is not restricted to specific embodiment described here, can carry out for a person skilled in the art various obvious changes,
Readjust and substitute without departing from protection scope of the present invention.Therefore although being carried out to the present invention by above example
It is described in further detail, but the present invention is not limited only to above example, without departing from the inventive concept, also
Other Equivalent embodiments more can be included, and the scope of the present invention is determined by scope of the appended claims.
Claims (14)
1. a kind of fault handling method of equipment is it is characterised in that include：
Detect fault；
According to described fault and described equipment current failure data base, obtain the corresponding various selfreparings of described fault and process journey
Sequence, and the selfreparing success rate of fault described in described selfreparing processing routine alignment processing；
According to described selfreparing success rate, execute described selfreparing processing routine, selfreparing is carried out to described fault.
2. method according to claim 1 it is characterised in that described according to described selfreparing success rate, execution described from
Repair process program includes：
According to the order of described selfreparing success rate, sequentially select and execute described review one's lessons by oneself corresponding with described selfreparing success rate
Multiple processing routine.
3. method according to claim 1 it is characterised in that described selfreparing is carried out to described fault after, also wrap
Include：
When arbitrary described selfreparing processing routine is finished, judge described malfunction；
According to described malfunction, update described Mishap Database；
By the described Mishap Database after updating, as current failure data base；
If described troubleshooting success, stop execution and be left described selfreparing processing routine.
4. method according to claim 3, it is characterised in that the described Mishap Database of described renewal includes, updates described
The process enumerator of the described fault in Mishap Database, described process enumerator includes, described fault corresponding each described from
The mark of repair process program, and the number of processes of fault and/or one-tenth described in each described selfreparing processing routine alignment processing
Work(number of times.
5. method according to claim 4 is it is characterised in that described fault in the described Mishap Database of described renewal
Process enumerator to include：
If described selfreparing success, according to default counting rule, update the corresponding described selfreparing processing routine of described fault
Described number of processes and/or described number of success；And/or
If described selfreparing is unsuccessful, according to default counting rule, update the corresponding described selfreparing of described fault and process journey
The described number of processes of sequence.
6. method according to claim 1 it is characterised in that described detect fault after, described in described basis
Fault and described equipment current failure data base, before obtaining the corresponding various selfreparing processing routines of described fault, also include：
Described fault is judged, if be unknown failure；
If described fault is unknown failure, by preset failure mark rule, give a new mark to described unknown failure,
And described new mark is added Mishap Database and updates Mishap Database, using the Mishap Database after updating as current number
According to storehouse.
If 7. the method according to any one of claim 1～6 is it is characterised in that described selfreparing is unsuccessful, according to institute
State fault and described equipment current failure data base, obtain the corresponding various artificial repair process methods of described fault, and described
The artificial reparation success rate of fault described in artificial repair process method alignment processing；
By Internet protocol, according to described artificial reparation success rate, by corresponding for described fault various artificial repair process sides
Method is sent on the mobile device being connected with described equipment communication；
The described artificial repair process method that execution is selected manually is repaired to described fault.
8. method according to claim 7 it is characterised in that described according to described artificial reparation success rate, will described therefore
Hinder corresponding various artificial repair process method and be sent to inclusion on the mobile device being connected with described equipment communication, according to described
The artificial order repairing success rate, controls described mobile device order display described people corresponding with described artificial reparation success rate
Work repair process method.
9. method according to claim 7 is it is characterised in that execute selected described artificial exception handles described
After described fault is manually repaired, also include：
When arbitrary described artificial repair process method is finished, judge described malfunction；
According to described malfunction, update described Mishap Database；
By the described Mishap Database after updating, as current failure data base.
10. method according to claim 9, it is characterised in that the described Mishap Database of described renewal includes, updates described
The process enumerator of the described fault in Mishap Database, described process enumerator includes, the corresponding each described people of described fault
The mark of work repair process method, and the number of processes of fault described in each described artificial repair process method alignment processing and/
Or number of success.
11. methods according to claim 10 are it is characterised in that described fault in the described Mishap Database of described renewal
Process enumerator include：
If described artificial reparation success, according to default counting rule, update the corresponding described artificial repair process of described fault
The described number of processes of method and/or described number of success；And/or
If described artificial reparation is unsuccessful, according to default counting rule, update the corresponding described artificial repair place of described fault
The described number of processes of reason method.
12. methods according to claim 7 it is characterised in that described detect fault after, described in described basis
Fault and described equipment current failure data base, before obtaining the corresponding various selfreparing processing routines of described fault, also include：
Described fault is judged, if be unknown failure；
If described fault is unknown failure, by preset failure mark rule, give a new mark to described unknown failure,
And described new mark is added Mishap Database and updates Mishap Database, using the Mishap Database after updating as current number
According to storehouse；
If described unknown failure is processed successfully, update the corresponding process of described unknown failure successfully artificial repair process method
And the number of processes of described artificial repair process method and/or number of success；
Successfully artificial repair process method and described artificial repair process method is processed according to corresponding to described unknown failure
Number of processes and/or number of success, update described Mishap Database, using the Mishap Database after updating as current failure data
Storehouse.
A kind of 13. fault treating apparatus of equipment are it is characterised in that include：
Fault-finding module, is used for detecting fault；
Selfreparing processing routine acquisition module, described for according to described fault and described equipment current failure data base, obtaining
The corresponding various selfreparing processing routines of fault, and the selfreparing success of fault described in described selfreparing processing routine alignment processing
Rate；
Selfreparing processing routine performing module is for according to described selfreparing success rate, executing described selfreparing processing routine, right
Described fault carries out selfreparing.
14. devices according to claim 13 are it is characterised in that also include：
Selfreparing breakdown judge module, for being finished when arbitrary described selfreparing processing routine, judges described malfunction,
If described troubleshooting success, stop execution and be left described selfreparing processing routine；
Selfreparing Mishap Database update module, for according to described malfunction, updating described in described Mishap Database
The process enumerator of fault, described process enumerator includes, the mark of the corresponding each described selfreparing processing routine of described fault,
And the number of processes of fault and/or number of success described in each described selfreparing processing routine alignment processing；If described review one's lessons by oneself
Multiple success, according to default counting rule, update the corresponding described selfreparing processing routine of described fault described number of processes and/
Or described number of success；And/or if described selfreparing is unsuccessful, according to default counting rule, update described fault corresponding
The described number of processes of described selfreparing processing routine；
Unknown failure judge module, for judging to described fault, if be unknown failure；
Failure identification gives module, if being unknown failure for described fault, by preset failure mark rule, to described unknown
Fault gives a new mark, and described new mark is added Mishap Database and updates Mishap Database, after updating
Mishap Database as current database；
Artificial repair process method acquisition module, if unsuccessful for described selfreparing, according to described fault and described equipment
Current failure data base, obtains the corresponding various artificial repair process methods of described fault, and described artificial repair process method
The artificial reparation success rate of fault described in alignment processing；
Artificial repair process method sending module, for by Internet protocol, according to described artificial reparation success rate, will be described
The corresponding various artificial repair process methods of fault are sent on the mobile device being connected with described equipment communication；
Artificial repair process method performing module, the described artificial repair process method for executing selected is carried out to described fault
Artificial reparation；
Artificial reparation breakdown judge module, for being finished when arbitrary described artificial repair process method, judges described fault
State；
Artificial reparation Mishap Database update module, for according to described malfunction, updating described Mishap Database, will update
Described Mishap Database afterwards, as current failure data base；Update described Mishap Database to include, update described fault data
The process enumerator of the described fault in storehouse, described process enumerator includes, the corresponding each described artificial repair place of described fault
The mark of reason method, and the number of processes of fault described in each described artificial repair process method alignment processing and/or success time
Number；If described artificial reparation success, according to default counting rule, update the corresponding described artificial repair process side of described fault
The described number of processes of method and/or described number of success；And/or if described artificial reparation is unsuccessful, count rule according to default
Then, update the described number of processes of the corresponding described artificial repair process method of described fault；
Artificial repair process method receiver module, if described unknown failure is processed successfully, updates corresponding to described unknown failure
Process the successfully number of processes of artificial repair process method and described artificial repair process method and/or number of success.
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| US12261762B2 (en) * | 2021-05-05 | 2025-03-25 | Charter Communications Operating, Llc | Detecting and localizing cable plant impairments using full band capture spectrum analysis |
| CN113504772A (en) * | 2021-07-26 | 2021-10-15 | 深圳市元征科技股份有限公司 | Vehicle fault processing method and device and vehicle diagnosis equipment |
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Address after: Nanxiang three road, Science City high tech Industrial Development Zone, Guangzhou city of Guangdong Province, No. 2 510660 Applicant after: Hitachi building technologies (Guangzhou) Co. Ltd. Address before: Nanxiang three road, Science City high tech Industrial Development Zone, Guangzhou city of Guangdong Province, No. 2 510660 Applicant before: Guangzhou Ropente Science and Technology Development Co., Ltd. |
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Application publication date: 20170301 |