CN106028387A - Communication anomaly collecting method and mobile terminal - Google Patents

Abstract

The invention provides a communication abnormal collection method and a mobile terminal. Wherein, the method includes: monitoring the communication data of the mobile terminal in the process of communicating with the base station; if the communication data indicates that the mobile terminal is in a communication abnormal state, the The information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effects of improving the complaint processing speed and shortening the cycle have been achieved.

Description

A method for collecting abnormal communication and mobile terminal

technical field

The invention relates to the technical field of mobile terminals, in particular to a method for collecting communication abnormalities and a mobile terminal.

Background technique

When a user uses a mobile terminal, problems with components of the mobile terminal will affect the normal use of the mobile terminal. Among them, the components with problems mainly include: a power amplifier (Power Amplifier, PA) and a radio frequency transceiver chip. Problems with these components often lead to problems such as connection failure of the mobile terminal and poor call quality. In practical applications, when a user finds a problem in the process of using a mobile terminal, he often complains to the device manufacturer. At this time, the equipment manufacturer needs to use proprietary equipment to check the various components of the mobile terminal, so as to determine the problem.

It can be seen that equipment manufacturers need to check every component of the mobile terminal, which leads to slow processing of user complaints and a long cycle.

Contents of the invention

In order to solve the problem that the existing equipment manufacturers deal with the complaints of users slowly and in a long period, the present invention is proposed to provide a method for collecting communication anomalies and a mobile terminal to overcome the above problems.

On the one hand, the embodiment of the present invention discloses a method for collecting communication abnormalities, which is applied to mobile terminals, including:

monitoring the communication data of the mobile terminal during communication with the base station;

If the communication data indicates that the mobile terminal is in an abnormal communication state, uploading first abnormal information corresponding to the abnormal communication state to the server.

On the other hand, the embodiment of the present invention also discloses a mobile terminal, including:

A monitoring module, configured to monitor communication data of the mobile terminal during communication with the base station;

A first abnormal information uploading module, configured to upload first abnormal information corresponding to the abnormal communication state to the server if the communication data indicates that the mobile terminal is in an abnormal communication state.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal during communication with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the first Exception information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is obtained.

The above description is only an overview of the technical solution of the present invention. In order to better understand the technical means of the present invention, it can be implemented according to the contents of the description, and in order to make the above and other purposes, features and advantages of the present invention more obvious and understandable , the specific embodiments of the present invention are enumerated below.

Description of drawings

In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the following will briefly introduce the accompanying drawings that need to be used in the description of the embodiments of the present invention. Obviously, the accompanying drawings in the following description are only some embodiments of the present invention , for those skilled in the art, other drawings can also be obtained according to these drawings without paying creative labor.

FIG. 1 shows a flow chart of the steps of a method for collecting communication anomalies in Embodiment 1 of the present invention;

FIG. 2 shows a flow chart of the steps of a method for collecting communication anomalies in Embodiment 2 of the present invention;

FIG. 3 shows a flow chart of the steps of a method for collecting communication anomalies in Embodiment 3 of the present invention;

FIG. 4 shows a structural block diagram of a mobile terminal according to Embodiment 4 of the present invention;

FIG. 5 shows a structural block diagram of a mobile terminal according to Embodiment 5 of the present invention;

FIG. 6 shows a structural block diagram of a mobile terminal according to Embodiment 6 of the present invention;

FIG. 7 shows a structural block diagram of a mobile terminal according to Embodiment 7 of the present invention;

FIG. 8 shows a structural block diagram of a mobile terminal according to Embodiment 8 of the present invention.

detailed description

The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are some of the embodiments of the present invention, but not all of them. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

A method for collecting communication anomalies and a mobile terminal provided by the present invention will be described in detail below by enumerating several specific embodiments.

Embodiment one

Referring to FIG. 1 , it shows a flow chart of the steps of a method for collecting communication anomalies in Embodiment 1 of the present invention, which may specifically include the following steps:

Step 101, monitor the communication data of the mobile terminal in the process of communicating with the base station.

In a mobile communication network, a mobile terminal directly communicates with a base station (Base Station, BS), thereby implementing a communication function with other mobile terminals. For the Global System for Mobile Communication (GSM), when a mobile terminal A needs to communicate with another mobile terminal B, the mobile terminal A first gets in touch with the BS where it is located, and requests to communicate with the mobile terminal B; Then the BS where the mobile terminal A is located forwards the communication request to the mobile switching center (Mobile Switching Center, MSC), and then the MSC finds the BS responsible for forwarding the communication services of the mobile terminal B, and finally the BS responsible for forwarding the communication services of the mobile terminal B is found by paging. mobile terminal B.

In the above communication process, the communication between the mobile terminal and the BS, MSC, etc. will generate signaling data. For example, mobile terminal A sends request data to its BS, mobile terminal A receives confirmation information requesting to return to mobile terminal A from its BS, mobile terminal accesses random channel request information, mobile terminal receives signal from base station information etc. In addition, after the communication link is established, the content of the call or short message between mobile A and mobile terminal B is user data.

In the embodiment of the present invention, when the mobile terminal communicates with the base station, the communication data of the mobile terminal can be monitored, and whether the mobile terminal is in a communication abnormal state can be judged according to the above communication data, and finally the component abnormality of the mobile terminal can be located. Specifically, the communication data sent by the mobile terminal to the BS can be monitored periodically.

Wherein, the communication data is signaling data.

When the mobile terminal is in the communication process, it can be judged whether the mobile terminal is in a communication abnormal state according to the signaling data sent or received by the mobile terminal. For example, when the mobile terminal requests to access the random channel of the BS, it can judge whether the mobile terminal successfully accesses the random channel according to the flag bit of whether the random access channel is successfully allocated in the confirmation message sent by the BS to the mobile terminal. When the mobile terminal fails to access the random channel more times, it can be determined that the mobile terminal is in an abnormal communication state.

The mobile terminal being in an abnormal communication state often indicates a component problem of the mobile terminal. In practical applications, equipment manufacturers receive complaints about component problems from users, including problems with power amplifiers (Power Amplifier, PA) and radio transceivers of mobile terminals.

Wherein, the power amplifier is used to amplify signal power before sending the radio frequency signal to the BS. If there is a problem with the power amplifier, when the power amplification factor is small, the signal will be attenuated to the point that the BS cannot receive it when it is sent to the BS. Therefore, the power amplifier of the mobile terminal directly affects the normal communication function of the mobile terminal. A radio transceiver is a device for sending and receiving signals in a mobile terminal. When there is a problem with the radio transceiver, the mobile terminal cannot send and receive signals, thus directly affecting the normal communication function of the mobile terminal.

Step 102, if the communication data indicates that the mobile terminal is in an abnormal communication state, upload first abnormal information corresponding to the abnormal communication state to a server.

In the embodiment of the present invention, the first abnormality information of the mobile terminal is collected and stored in the remote server of the equipment manufacturer. The device manufacturer can acquire the first abnormality information by accessing the server, so as to use it as a basis for handling the complaint of the mobile terminal user. Statistical analysis can also be performed on the full amount of first abnormal information, so that potential problems existing in the mobile terminal can be improved.

Optionally, the first abnormal information includes:

Mobile terminal identification information, communication frequency band, and/or abnormal category, the abnormal category includes transmission abnormality when the mobile terminal sends communication data to the base station and reception abnormality when the mobile terminal receives communication data from the base station.

Wherein, the mobile terminal identifier is an International Mobile Equipment Identity (International Mobile Equipment Identity, IMEI), which is a unique identifier of the mobile terminal in the world. The mobile terminal identification can be found in the mobile terminal system or on the back of the mobile terminal.

The communication frequency band is the channel frequency band selected by the mobile terminal when accessing the communication network.

In practical applications, when a mobile terminal has a communication abnormality, the IMEI of the mobile terminal, the communication frequency band used when the abnormality occurs, and the abnormal category are uploaded to the server. When the user using the mobile terminal complains to the equipment manufacturer, the equipment manufacturer can obtain the first abnormality information of the mobile terminal from the server according to the IMEI provided by the user. Therefore, the component problem of the mobile terminal can be determined according to the communication frequency band and the abnormality category in the first abnormality information.

In addition, potential problems of the mobile terminal can be determined based on the full amount of abnormal information records. For example, a large amount of abnormal information includes a problem with a certain frequency band, which indicates that there is a problem with the reception or transmission of the frequency band by the mobile terminal; the abnormal category sent in the large amount of abnormal information is abnormal transmission, which indicates that there is a problem with the sending device of the mobile terminal.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal in use; if the communication data indicates that the mobile terminal is in an abnormal communication state, upload the first abnormal information corresponding to the abnormal communication state to to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is achieved.

Embodiment two

Referring to FIG. 2 , it shows a flow chart of the steps of a method for collecting communication abnormalities in Embodiment 2 of the present invention, which may specifically include the following steps:

Step 201, monitor the communication data received by the mobile terminal from the base station.

In the embodiments of the present invention, component problems of the mobile terminal are mainly determined according to abnormal reception and abnormal transmission of the mobile terminal.

In the communication network, the mobile terminal can send information to the BS, and can also receive the information sent by the BS. Abnormal reception of the mobile terminal means that the mobile terminal fails to receive information sent by the BS; abnormal transmission of the mobile terminal means that the mobile terminal fails to send information to the BS.

In the embodiment of the present invention, first monitor the main set signal strength and diversity signal strength received by the mobile terminal from the BS, then calculate the difference between the main set signal strength and the diversity signal strength, and finally judge whether the mobile terminal accepts the abnormal.

And/or, step 202, monitor the communication data sent by the mobile terminal to the base station.

In a mobile communication network, when a mobile terminal needs to communicate, the mobile terminal first sends a random channel access request to the BS, so that the BS randomly allocates a channel for the mobile terminal. The random channel access request carries a channel establishment reason and a reference random number. Wherein, the channel establishment reasons include: call request, paging response, location update request, and short message request. The random reference number is the identifier of the access request of each mobile terminal.

In the above random channel access process, the mobile terminal often fails to access the random channel due to reasons such as network congestion and co-channel interference. At this time, the BS will return an acknowledgment message to the mobile terminal, indicating that the random channel access succeeds or fails. In the embodiment of the present invention, the success or failure of the random channel access can be judged according to the confirmation message returned by the above BS, so that the total number of random channel accesses and the number of failures can be counted, thereby calculating the failure rate, and judging whether the mobile terminal transmits abnormal.

Step 203, if the communication data indicates that the mobile terminal is in an abnormal communication state, displaying second abnormal information on the screen of the mobile terminal.

In the embodiment of the present invention, the abnormal communication status of the mobile terminal may be prompted to the user in the form of a prompt box on the screen of the mobile terminal. When the user receives the prompt of the abnormal communication state, he can perform corresponding operations to effectively deal with the problem of the mobile terminal components.

Optionally, the second abnormality information includes: fault points, and/or prompt information for handling measures.

When the user obtains the fault point corresponding to the abnormal communication state and the prompt information of the handling measures, the user can deal with the problem as soon as possible according to the prompt information of the handling measures. When a problem occurs with a part of the mobile terminal, the abnormal communication of the mobile terminal can be solved by replacing the part of the mobile terminal.

Step 204, if the communication data indicates that the mobile terminal is in an abnormal communication state, then determine the type of network where the mobile terminal is currently located.

In practical applications, the first abnormality information of the mobile terminal may be uploaded to a remote server of the equipment manufacturer through a wireless network. Among them, the wireless network mainly includes: a wireless local area network and a mobile data network.

Specifically, it may first be determined whether the mobile terminal is under the wireless local area network, and if the mobile terminal is not under the wireless local area network, then it may be determined whether the mobile terminal is under the mobile data network. If the mobile terminal is not under any network, the abnormal information will not be uploaded.

In the embodiment of the present invention, the first abnormality information may also be temporarily stored in the memory or cache of the mobile terminal, and when the mobile terminal detects that it is in a wireless network, the temporarily stored abnormality information is uploaded to the server at one time.

Step 205, if the network type is a wireless local area network, upload first abnormality information corresponding to the abnormal communication state to a server through the wireless local area network.

In practical applications, since the wireless local area network has a faster speed and a larger capacity, the wireless local area network is preferentially used to upload the first abnormality information.

Step 206, if the network type is a mobile data network, upload the first abnormality information corresponding to the communication abnormal state to the server through the mobile data network.

In practical applications, due to the low speed and small capacity of the mobile data network, the first abnormal information is uploaded only when the mobile terminal is not connected to the wireless local area network.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal during communication with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the first Exception information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is obtained.

In addition, the abnormality information and the solution can be prompted to the user on the screen of the mobile terminal, so that the efficiency of solving the problem of the mobile terminal can be further improved.

Embodiment Three

Referring to FIG. 3 , it shows a flow chart of the steps of a method for collecting communication abnormalities in Embodiment 3 of the present invention, which may specifically include the following steps:

Step 301, when the modem periodically reports the signal strength received by the mobile terminal from the base station to the base station, acquire M groups of signal strength received by the main set and signal strength received by the diversity group; wherein, M is greater than or equal to 1.

Wherein, the modem is a converter of digital signals and analog signals. On the transmitting end, the modem converts the digital signal to an analog signal for transmission; on the receiving end, the modem converts the analog signal to a digital signal. In the mobile communication network, when the mobile terminal sends information to the BS, the modem of the mobile terminal converts the digital signal into an analog signal for transmission on the wireless channel; when the mobile terminal receives the information sent by the BS, the modem of the mobile terminal converts the Analog signals are converted into digital signals that are easily recognizable by mobile terminals.

In the mobile communication network, the modem of the mobile terminal will periodically report the signal strength to the BS. In the embodiment of the present invention, the modem is used to judge the abnormality of reception and transmission.

In the receiving device of the mobile terminal, a sector is divided into a main antenna and a diversity antenna, the main antenna transmits and receives signals, and the diversity antenna only receives signals. When the signal strength difference between main set reception and diversity reception is small, mobile terminal reception is normal; when the signal strength difference between main set reception and diversity reception is large, mobile terminal reception is abnormal.

Step 302, calculating the difference between the signal strength received by the main set and the signal strength received by the diversity set in the M groups to obtain M first signal strength differences.

In practical applications, the absolute value of the difference between the signal strength received by the main set and the signal strength received by the diversity set is taken as the first signal strength difference.

Step 303: According to the M first signal strength differences and the first threshold, it is judged whether the reception of the mobile terminal in the current frequency band is abnormal.

Wherein, the first threshold is a standard value for judging whether the first signal strength difference is normal. When the first signal strength difference is greater than the first threshold, the main set reception and/or diversity reception corresponding to the first signal strength difference is abnormal; when the first signal strength difference is less than or equal to the first threshold, the first signal strength difference Both the main set reception and the diversity reception corresponding to the difference are normal.

It can be understood that the first threshold may be set according to a specific scenario, and this embodiment of the present invention does not limit the specific value of the first threshold.

In practical applications, if among the M first signal strength differences, if the main set reception and/or diversity reception corresponding to at least M/2 first signal strength differences are abnormal, it indicates that the mobile terminal is receiving abnormally on the current frequency band; if If the main set reception and/or diversity reception corresponding to less than M/2 first signal strength differences are abnormal, it indicates that the mobile terminal is receiving normally on the current frequency band.

It can be understood that steps 301 to 303 are a process of judging reception exceptions.

Step 304, within the first specified period, count the total number of random access channels and the number of failures of the mobile terminal.

Wherein, the total number of random channel accesses may be based on the sum of the number of times the mobile terminal requests random channel access.

In the embodiment of the present invention, the success or failure of the random access channel can be judged according to the acknowledgment information returned by the BS to the mobile terminal requesting random channel access, so that the number of successes or failures of the random access channel can be counted. When the BS does not return confirmation information, it considers that the request for random channel access fails.

In practical applications, the failure rate of the random access channel may be counted according to the first specified period. The first designated period can be set according to actual application.

Specifically, in step 305, the total number of random access times and the number of successes of the mobile terminal's random access to the channel may also be counted, so that the total number of times and the number of successes may be subtracted to obtain the number of failures.

Step 305: Divide the random access channel failure times by the total random access channel times to obtain the random access channel failure rate of the mobile terminal.

In practical application, when calculating the failure rate of the random access channel, it can be rounded up.

When what step 305 counts is the total number of times and the number of successful times that the mobile terminal randomly accesses the channel, the success rate of the random access channel of the mobile terminal can be calculated first, and then the failure rate of the random access channel can be calculated; The number of times of failure to access the channel is calculated, and then the failure rate of the random access channel is calculated.

Step 306: According to the failure rate and the second threshold, it is judged whether the mobile terminal transmits abnormally in the current frequency band.

Specifically, when the failure rate is greater than the second threshold, the mobile terminal transmits abnormally on the current frequency band; when the failure rate is less than or equal to the second threshold, the mobile terminal transmits normally on the current frequency band.

It can be understood that the second threshold may be set according to a specific application, and the embodiment of the present invention does not limit the specific value of the second threshold.

Steps 304 to 306 are the process of judging the abnormality of transmission, and steps 301 to 303 are the process of judging the abnormality of reception. At least one of abnormality in reception and abnormality in transmission indicates that the mobile terminal is in an abnormal state of communication.

Step 307: Report the first abnormal information corresponding to the communication abnormal state to the central processing unit of the mobile terminal through the modem of the mobile terminal.

In the hardware system of the mobile terminal, a central processing unit (Central Processing Unit, CPU) serves as a logical processing center of the mobile terminal, and a modem can communicate directly with the CPU.

In the embodiment of the present invention, the modem reports the first abnormality information to the CPU of the mobile terminal through the communication interface. Specifically, after the modem goes through steps 302 to 307, it sends the first abnormal information corresponding to the communication abnormal state to the CPU of the mobile terminal, so that the CPU of the mobile terminal can receive one or more pieces of first abnormal information reported by the modem.

In practical applications, the CPU of the mobile terminal may temporarily store the first exception information in memory or cache. Wherein, each piece of first abnormal information includes: mobile terminal IMEI, communication frequency band, and abnormal category.

Step 308, upload the first abnormal information corresponding to the abnormal communication state to the server through the central processing unit of the mobile terminal.

In the embodiment of the present invention, when the mobile terminal detects the network, the first abnormality information temporarily stored in the memory or cache of the mobile terminal is uploaded to the server. After the upload is successful, the first abnormal information temporarily stored in the memory or cache of the mobile terminal is deleted.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal in use; if the communication data indicates that the mobile terminal is in an abnormal communication state, upload the first abnormal information corresponding to the abnormal communication state to to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is achieved.

In addition, the abnormal communication status of the mobile terminal can be judged by the modem while reporting the signal, thereby improving the efficiency of reporting abnormal information.

Embodiment four

A mobile terminal provided by an embodiment of the present invention is introduced in detail.

Referring to FIG. 4 , it shows a structural block diagram of a mobile terminal according to Embodiment 4 of the present invention.

The mobile terminal 400 includes: a monitoring module 401 and a first abnormal information uploading module 402 .

The functions of each module and the interaction between each module are introduced in detail below.

The monitoring module 401 is configured to monitor communication data of the mobile terminal during communication with the base station.

The first abnormal information uploading module 402 is configured to upload first abnormal information corresponding to the abnormal communication state to the server if the communication data indicates that the mobile terminal is in an abnormal communication state.

The mobile terminal in the embodiment of the present invention is used to implement a corresponding communication anomaly collection method described above, which will not be repeated here.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal during communication with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the first Exception information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is achieved.

Embodiment five

Referring to FIG. 5 , it shows a structural block diagram of a mobile terminal according to Embodiment 5 of the present invention.

The mobile terminal 500 includes: a monitoring module 501 and a first abnormal information uploading module 502 .

The functions of each module and the interaction between each module are introduced in detail below.

A monitoring module 501, configured to monitor communication data of the mobile terminal during communication with the base station. Optionally, in the embodiment of the present invention, the monitoring module 501 includes: a reception abnormality monitoring submodule 5011, configured to monitor the communication data received by the mobile terminal from the base station; and/or a transmission abnormality monitoring submodule 5012 , for monitoring the communication data sent by the mobile terminal to the base station.

The second abnormal information prompting module 502 is configured to display second abnormal information on the screen of the mobile terminal if the monitoring module 501 monitors that the communication data indicates that the mobile terminal is in a communication abnormal state. Optionally, in the embodiment of the present invention, the second abnormality information includes: a fault point, and/or prompt information for handling measures.

The first abnormal information uploading module 503 is configured to upload first abnormal information corresponding to the abnormal communication state to the server if the communication data indicates that the mobile terminal is in an abnormal communication state. Optionally, in this embodiment of the present invention, the first abnormal information uploading module 503 includes: a network type judging submodule 5031, configured to judge whether the mobile terminal is in a communication abnormal state if the communication data indicates that the mobile terminal is in a communication abnormal state. The network type where the mobile terminal is currently located; the wireless local area network uploading submodule 5032, configured to send the first abnormal information corresponding to the communication abnormal state through the wireless local area network if the network type is a wireless local area network Upload to the server; the mobile data network upload sub-module 5033 is configured to upload the first abnormality information corresponding to the abnormal communication state to the server through the mobile data network if the network type is a mobile data network. The first abnormal information includes: mobile terminal identification information, communication frequency band, and/or abnormal category, the abnormal category includes transmission abnormality when the mobile terminal sends communication data to the base station and the mobile terminal receives communication data from the base station When receiving abnormal.

The mobile terminal in the embodiment of the present invention is used to implement the method for collecting communication abnormalities corresponding to the foregoing second embodiment, which will not be repeated here.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal in the process of communicating with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the first Exception information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effects of improving the complaint processing speed and shortening the cycle have been achieved.

In addition, the abnormality information and the solution can be prompted to the user on the screen of the mobile terminal, so that the efficiency of solving the problem of the mobile terminal can be further improved.

Embodiment six

Referring to FIG. 6 , it shows a structural block diagram of a mobile terminal according to Embodiment 6 of the present invention.

The mobile terminal 600 includes: a monitoring module 601 and a first abnormal information uploading module 602 .

The functions of each module and the interaction between each module are introduced in detail below.

A monitoring module 601, configured to monitor communication data of the mobile terminal during communication with the base station. Optionally, in the embodiment of the present invention, the monitoring module 601 includes: a reception abnormality monitoring submodule 6011, configured to monitor the communication data received by the mobile terminal from the base station; and/or a transmission abnormality monitoring submodule 6012 , for monitoring the communication data sent by the mobile terminal to the base station. The reception abnormality monitoring sub-module 6011 includes: a signal strength acquisition unit 60111, configured to obtain the signal strength and diversity received by the M groups of main sets when the modem periodically reports the signal strength received by the mobile terminal from the base station to the base station Received signal strength; wherein, M is greater than or equal to 1; the signal strength difference calculation unit 60112 is used to calculate the difference between the signal strength received by the main set in the M group and the signal strength received by the diversity group, and obtain M first signal strength differences The reception abnormality judging unit 60113 is configured to judge whether the mobile terminal has abnormal reception on the current frequency band according to the M first signal strength differences and the first threshold. The transmission abnormality monitoring sub-module 6012 includes: a counting unit 60121 for counting the total number of random access channels and the number of failures of the mobile terminal within the first specified period; a failure rate calculation unit 60122 for counting Divide the failure times of the random access channel by the total number of random access channels to obtain the failure rate of the random access channel of the mobile terminal; the abnormal transmission judging unit 60123 is configured to, according to the failure rate and the second threshold, It is judged whether the mobile terminal transmits abnormally in the current frequency band.

The first abnormal information uploading module 602 is configured to upload first abnormal information corresponding to the abnormal communication state to the server if the communication data indicates that the mobile terminal is in an abnormal communication state. Optionally, in the embodiment of the present invention, the first abnormal information uploading module 602 includes: a first abnormal information reporting sub-module 6021, configured to send the information corresponding to the communication abnormal state through the modem of the mobile terminal The first abnormal information is reported to the central processing unit of the mobile terminal; the first abnormal information uploading submodule 6022 is configured to upload the first abnormal information corresponding to the abnormal communication state to the mobile terminal through the central processing unit of the mobile terminal server.

The mobile terminal in the embodiment of the present invention is used to implement the communication abnormality collection method corresponding to the foregoing third embodiment, which will not be repeated here.

In the embodiment of the present invention, by monitoring the communication data of the mobile terminal during communication with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the first Exception information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is obtained.

In addition, the abnormal communication status of the mobile terminal can be judged by the modem while reporting the signal, thereby improving the efficiency of reporting abnormal information.

Embodiment seven

A mobile terminal provided by an embodiment of the present invention is introduced in detail.

Referring to FIG. 7 , it shows a structural block diagram of a mobile terminal according to Embodiment 7 of the present invention.

The mobile terminal 700 shown in FIG. 7 includes: at least one processor 701 , a memory 702 , at least one network interface 704 and a user interface 703 . Various components in the mobile terminal 700 are coupled together through a bus system 705 . It can be understood that the bus system 705 is used to realize connection and communication between these components. In addition to the data bus, the bus system 705 also includes a power bus, a control bus and a status signal bus. However, for clarity of illustration, the various buses are labeled as bus system 705 in FIG. 7 .

Wherein, the user interface 703 may include a display, a keyboard or a pointing device (for example, a mouse, a trackball (trackball), a touch panel or a touch screen, and the like.

It can be understood that the memory 702 in the embodiment of the present invention may be a volatile memory or a nonvolatile memory, or may include both volatile and nonvolatile memories. Among them, the non-volatile memory can be read-only memory (Read-OnlyMemory, ROM), programmable read-only memory (ProgrammableROM, PROM), erasable programmable read-only memory (ErasablePROM, EPROM), electrically erasable Programming read-only memory (Electrically EPROM, EEPROM) or flash memory. The volatile memory may be random access memory (Random Access Memory, RAM), which acts as an external cache. By way of illustration and not limitation, many forms of RAM are available such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (Synchronous DRAM, SDRAM), Double Data Rate Synchronous Dynamic Random Access Memory (DoubleDataRate SDRAM, DDRSDRAM), Enhanced Synchronous Dynamic Random Access Memory (Enhanced SDRAM, ESDRAM), Synchronous Connection Dynamic Random Access Memory (SynchlinkDRAM, SLDRAM) and Direct Memory Bus Random Access Memory Access memory (DirectRambusRAM, DRRAM). The memory 702 of the systems and methods described in embodiments of the present invention is intended to include, but is not limited to, these and any other suitable types of memory.

In some implementations, the memory 702 stores the following elements, executable modules or data structures, or their subsets, or their extended sets: an operating system 7021 and an application program 7022 .

Among them, the operating system 7021 includes various system programs, such as framework layer, core library layer, driver layer, etc., for realizing various basic services and processing hardware-based tasks. The application program 7022 includes various application programs, such as a media player (MediaPlayer), a browser (Browser), etc., and is used to implement various application services. The program for realizing the method of the embodiment of the present invention may be included in the application program 7022 .

In the embodiment of the present invention, by calling the program or instruction stored in the memory 702, specifically, the program or instruction stored in the application program 7022, the processor 701 is used to monitor the communication between the mobile terminal and the base station data; if the communication data indicates that the mobile terminal is in an abnormal communication state, uploading first abnormal information corresponding to the abnormal communication state to the server.

The methods disclosed in the foregoing embodiments of the present invention may be applied to the processor 701 or implemented by the processor 701 . The processor 701 may be an integrated circuit chip with signal processing capability. In the implementation process, each step of the above method may be completed by an integrated logic circuit of hardware in the processor 701 or instructions in the form of software. The above-mentioned processor 701 may be a general-purpose processor, a digital signal processor (Digital Signal Processor, DSP), an application-specific integrated circuit (Application Specific Integrated Circuit, ASIC), an off-the-shelf programmable gate array (Field Programmable Gate Array, FPGA) or other programmable logic devices, discrete gates or Transistor logic devices, discrete hardware components. Various methods, steps and logic block diagrams disclosed in the embodiments of the present invention may be implemented or executed. A general-purpose processor may be a microprocessor, or the processor may be any conventional processor, or the like. The steps of the methods disclosed in the embodiments of the present invention may be directly implemented by a hardware decoding processor, or implemented by a combination of hardware and software modules in the decoding processor. The software module can be located in a mature storage medium in the field such as random access memory, flash memory, read-only memory, programmable read-only memory or electrically erasable programmable memory, register. The storage medium is located in the memory 702, and the processor 701 reads the information in the memory 702, and completes the steps of the above method in combination with its hardware.

It can be understood that the embodiments described in the embodiments of the present invention may be implemented by hardware, software, firmware, middleware, microcode or a combination thereof. For hardware implementation, the processing unit can be implemented in one or more application-specific integrated circuits (Application Specific Integrated Circuits, ASIC), digital signal processor (Digital Signal Processing, DSP), digital signal processing device (DSPDevice, DSPD), programmable logic device (ProgrammableLogicDevice, PLD ), Field-Programmable Gate Array (Field-Programmable GateArray, FPGA), general-purpose processor, controller, microcontroller, microprocessor, other electronic units for performing the functions described in this application, or a combination thereof.

For software implementation, the techniques described in the embodiments of the present invention may be implemented through modules (such as procedures, functions, etc.) that execute the functions described in the embodiments of the present invention. Software codes can be stored in memory and executed by a processor. Memory can be implemented within the processor or external to the processor.

Optionally, the processor 701 is further configured to: monitor communication data received by the mobile terminal from the base station; and/or monitor communication data sent by the mobile terminal to the base station.

Optionally, the processor 701 is further configured to: when the modem periodically reports the signal strength received by the mobile terminal from the base station to the base station, acquire M groups of signal strengths received by the main set and signal strengths received by the diversity group; where, M greater than or equal to 1; calculating the difference between the signal strengths received by the main set and the signal strengths received by the diversity set in the M groups to obtain M first signal strength differences; according to the M first signal strength differences and the first threshold, judge Whether the reception of the mobile terminal on the current frequency band is abnormal.

Optionally, the processor 701 is further configured to: within the first specified period, count the total number of random access channel times and failure times of the mobile terminal; divide the random access channel failure times by the random access channel The total number of times is obtained to obtain the failure rate of random access channel of the mobile terminal; according to the failure rate and the second threshold, it is judged whether the transmission of the mobile terminal in the current frequency band is abnormal.

Optionally, the processor 701 is further configured to: report the first abnormal information corresponding to the communication abnormal state to the central processing unit of the mobile terminal through the modem of the mobile terminal; The device uploads the first abnormal information corresponding to the abnormal communication state to the server. The first abnormal information includes: mobile terminal identification information, communication frequency band, and/or abnormal category; the abnormal category includes transmission abnormality when the mobile terminal sends communication data to the base station and the mobile terminal receives communication data from the base station When receiving abnormal.

Optionally, the processor 701 is further configured to: if the communication data indicates that the mobile terminal is in an abnormal communication state, then judge the type of network where the mobile terminal is currently located; if the network type is a wireless local area network, then Upload the first abnormal information corresponding to the abnormal communication state to the server through the wireless local area network; if the network type is a mobile data network, upload the first abnormal information corresponding to the abnormal communication state through the mobile data network An abnormal information is uploaded to the server.

Optionally, the processor 701 is further configured to: if the communication data indicates that the mobile terminal is in an abnormal communication state, display second abnormal information on the screen of the mobile terminal; the second abnormal information includes: a fault point , and/or prompt information for handling measures.

The mobile terminal 700 can implement various processes implemented by the mobile terminal in the foregoing embodiments, and to avoid repetition, details are not repeated here.

It can be seen that, in the embodiment of the present invention, by monitoring the communication data of the mobile terminal in the process of communicating with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the corresponding The first abnormal information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is obtained.

Embodiment eight

Fig. 8 is a structural block diagram of a mobile terminal according to another embodiment of the present invention.

Specifically, the mobile terminal 800 in FIG. 8 may be a mobile phone, a tablet computer, a personal digital assistant (Personal Digital Assistant, PDA), or a vehicle-mounted computer.

The mobile terminal 800 in FIG. 8 includes a radio frequency (Radio Frequency, RF) circuit 810, a memory 820, an input unit 830, a display unit 840, a processor 860, an audio circuit 870, a WiFi (Wireless Fidelity) module 880, and a power supply 890.

Wherein, the input unit 830 can be used for receiving number or character information input by the user, and generating signal input related to the user setting and function control of the mobile terminal 800 . Specifically, in the embodiment of the present invention, the input unit 830 may include a touch panel 831 . The touch panel 831, also referred to as a touch screen, can collect user's touch operations on or near it (such as the user's operation on the touch panel 831 using any suitable object or accessory such as a finger or a stylus), and based on preset The specified program drives the corresponding connected device. Optionally, the touch panel 831 may include two parts, a touch detection device and a touch controller. Among them, the touch detection device detects the user's touch orientation, and detects the signal brought by the touch operation, and transmits the signal to the touch controller; the touch controller receives the touch information from the touch detection device, converts it into contact coordinates, and sends it to the to the processor 860, and can receive and execute commands sent by the processor 960. In addition, the touch panel 831 can be implemented in various types such as resistive, capacitive, infrared, and surface acoustic wave. In addition to the touch panel 831, the input unit 830 may also include other input devices 832, which may include but not limited to physical keyboards, function keys (such as volume control buttons, switch buttons, etc.), trackballs, mice, joysticks, etc. one or more of.

Wherein, the display unit 840 can be used to display information input by the user or information provided to the user and various menu interfaces of the mobile terminal 800 . The display unit 840 may include a display panel 841. Optionally, the display panel 841 may be configured in the form of an LCD or an organic light-emitting diode (Organic Light-Emitting Diode, OLED).

It should be noted that the touch panel 831 can cover the display panel 841 to form a touch display screen. When the touch display screen detects a touch operation on or near it, it is sent to the processor 860 to determine the type of the touch event, and then the processor The 860 provides corresponding visual output on the touch display screen according to the type of the touch event.

The touch display screen includes an application program interface display area and a common control display area. The arrangement of the display area of the application program interface and the display area of the commonly used controls is not limited, and may be an arrangement in which the two display areas can be distinguished, such as vertical arrangement, left-right arrangement, and the like. The application program interface display area can be used to display the interface of the application program. Each interface may include at least one interface element such as an icon of an application program and/or a widget desktop control. The application program interface display area can also be an empty interface without any content. The commonly used control display area is used to display controls with a high usage rate, for example, application icons such as setting buttons, interface numbers, scroll bars, and phonebook icons.

Wherein, the processor 860 is the control center of the mobile terminal 800, which uses various interfaces and lines to connect various parts of the entire mobile phone, and runs or executes the software programs and/or modules stored in the first memory 821, and calls the software programs and/or modules stored in the first memory 821. The data in the second memory 822 executes various functions of the mobile terminal 800 and processes data, so as to monitor the mobile terminal 800 as a whole. Optionally, the processor 860 may include one or more processing units.

In the embodiment of the present invention, by calling the software programs and/or modules stored in the first memory 821 and/or the data in the second memory 822, the processor 860 is used to monitor the communication process between the mobile terminal and the base station If the communication data indicates that the mobile terminal is in an abnormal communication state, upload the first abnormal information corresponding to the abnormal communication state to the server.

Optionally, the processor 860 is further configured to: monitor communication data received by the mobile terminal from the base station; and/or monitor communication data sent by the mobile terminal to the base station.

Optionally, the processor 860 is further configured to: when the modem periodically reports the signal strength received by the mobile terminal from the base station to the base station, acquire M groups of signal strengths received by the main set and signal strengths received by the diversity group; where, M greater than or equal to 1; calculating the difference between the signal strengths received by the main set and the signal strengths received by the diversity set in the M groups to obtain M first signal strength differences; according to the M first signal strength differences and the first threshold, judge Whether the reception of the mobile terminal on the current frequency band is abnormal.

Optionally, the processor 860 is further configured to: within the first specified period, count the total number of random access channel times and failure times of the mobile terminal; divide the random access channel failure times by the random access channel The total number of times is obtained to obtain the failure rate of random access channel of the mobile terminal; according to the failure rate and the second threshold, it is judged whether the transmission of the mobile terminal in the current frequency band is abnormal.

Optionally, the processor 860 is further configured to: report the first abnormal information corresponding to the abnormal communication state to the central processing unit of the mobile terminal through the modem of the mobile terminal; The first abnormal information corresponding to the abnormal communication state is uploaded to the server. The first abnormal information includes: mobile terminal identification information, communication frequency band, and/or abnormal category; the abnormal category includes transmission abnormality when the mobile terminal sends communication data to the base station and the mobile terminal receives communication data from the base station When receiving abnormal.

Optionally, the processor 860 is further configured to: if the communication data indicates that the mobile terminal is in an abnormal state of communication, then judge the type of network where the mobile terminal is currently located; if the network type is a wireless local area network, then Upload the first abnormal information corresponding to the abnormal communication state to the server through the wireless local area network; if the network type is a mobile data network, upload the first abnormal information corresponding to the abnormal communication state through the mobile data network An abnormal information is uploaded to the server.

Optionally, the processor 860 is further configured to: if the communication data indicates that the mobile terminal is in an abnormal communication state, display second abnormal information on the screen of the mobile terminal; the second abnormal information includes: a fault point , and/or prompt information for handling measures.

It can be seen that, in the embodiment of the present invention, by monitoring the communication data of the mobile terminal in the process of communicating with the base station; if the communication data indicates that the mobile terminal is in an abnormal communication state, the corresponding The first abnormal information is uploaded to the server. Therefore, the problem of slow complaint handling and long cycle caused by checking each component of the mobile terminal can be solved, and the beneficial effect of improving the complaint processing speed and shortening the cycle is obtained.

Those of ordinary skill in the art can appreciate that the units and algorithm steps of the examples described in conjunction with the embodiments disclosed in the embodiments of the present invention can be implemented by electronic hardware, or a combination of computer software and electronic hardware. Whether these functions are executed by hardware or software depends on the specific application and design constraints of the technical solution. Those skilled in the art may use different methods to implement the described functions for each specific application, but such implementation should not be regarded as exceeding the scope of the present invention.

Those skilled in the art can clearly understand that for the convenience and brevity of the description, the specific working process of the above-described system, device and unit can refer to the corresponding process in the foregoing method embodiment, which will not be repeated here.

In the embodiments provided in this application, it should be understood that the disclosed devices and methods may be implemented in other ways. For example, the device embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components can be combined or May be integrated into another system, or some features may be ignored, or not implemented. In another point, the mutual coupling or direct coupling or communication connection shown or discussed may be through some interfaces, and the indirect coupling or communication connection of devices or units may be in electrical, mechanical or other forms.

The units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or may be distributed to multiple network units. Part or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, each unit may exist separately physically, or two or more units may be integrated into one unit.

If the functions described above are realized in the form of software function units and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on this understanding, the essence of the technical solution of the present invention or the part that contributes to the prior art or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including Several instructions are used to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the methods described in various embodiments of the present invention. The aforementioned storage medium includes: various media capable of storing program codes such as U disk, mobile hard disk, ROM, RAM, magnetic disk or optical disk.

The above is only a specific embodiment of the present invention, but the scope of protection of the present invention is not limited thereto. Anyone skilled in the art can easily think of changes or substitutions within the technical scope disclosed in the present invention. Should be covered within the protection scope of the present invention. Therefore, the protection scope of the present invention should be based on the protection scope of the claims.

Claims (18)

1. a collection method for communication abnormality, is applied to mobile terminal, it is characterised in that described side Method includes:

Monitor described mobile terminal with the communication data in the communication process of base station；

If described communication data indicates described mobile terminal to be in communication abnormality state, then will be with described communication First abnormal information corresponding to abnormality uploads onto the server.

Method the most according to claim 1, it is characterised in that the described mobile terminal of described monitoring In the step with the communication data in the communication process of base station, including:

Monitor the communication data that described mobile terminal receives from base station；

And/or, monitor the communication data that described mobile terminal sends to base station.

Method the most according to claim 2, it is characterised in that the described mobile terminal of described monitoring The step of the communication data received from base station, including:

The signal periodically reporting described mobile terminal to receive from base station to base station at modem is strong When spending, obtain signal intensity and the signal intensity of diversity reception that the main collection of M group receives；Wherein, M is big In equal to 1；

Calculate the signal intensity of main collection reception in described M group and the difference of the signal intensity of diversity reception, To M the first difference in signal strength；

According to described M the first difference in signal strength and first threshold, it is judged that described mobile terminal is currently Whether exception is received on frequency band.

Method the most according to claim 2, it is characterised in that the described mobile terminal of described monitoring The step of transmitting data, including:

Within the first appointment cycle, add up total degree and the failure time of described mobile terminal RACH Number；

By the frequency of failure of described RACH divided by the total degree of RACH, obtain described The mortality of mobile terminal RACH；

According to described mortality and Second Threshold, it is judged that the most described mobile terminal is launched Abnormal.

5. according to the method described in claim 3 or 4, it is characterised in that if described communication number According to indicating described mobile terminal to be in communication abnormality state, then by corresponding with described communication abnormality state the The step that one abnormal information uploads onto the server, including:

By the modem of described mobile terminal by corresponding with described communication abnormality state first different Often information reporting gives the central processing unit of described mobile terminal；

By the central processing unit of described mobile terminal by corresponding with described communication abnormality state first different Often information uploads onto the server.

Method the most according to claim 1, it is characterised in that if described communication data refers to Show that described mobile terminal is in communication abnormality state, then by corresponding with described communication abnormality state first different The step that often information uploads onto the server, including:

If described communication data indicates described mobile terminal to be in communication abnormality state, then judge described movement The network type that terminal is presently in；

If described network type is WLAN, then will be logical with described by described WLAN Letter the first abnormal information corresponding to abnormality uploads onto the server；

If described network type is mobile data network, then will be logical with described by described mobile data network Letter the first abnormal information corresponding to abnormality uploads onto the server.

Method the most according to claim 1, it is characterised in that described first abnormal information includes:

Mobile terminal identification information, communication band and/or abnormal class, described abnormal class includes described Transmitting when mobile terminal sends from communication data to base station is abnormal and described mobile terminal receives logical from base station Reception during letter data is abnormal.

Method the most according to claim 1, it is characterised in that described mobile whole in described monitoring Hold with the step of the communication data in the communication process of base station after, also include:

If described communication data indicates described mobile terminal to be in communication abnormality state, then described mobile whole The second abnormal information is shown on end screen.

Method the most according to claim 8, it is characterised in that described second abnormal information includes: Trouble point and/or treatment measures information.

10. a mobile terminal, it is characterised in that including:

Monitoring module, for monitor described mobile terminal with the communication data in the communication process of base station；

Transmission module in first abnormal information, if indicating described mobile terminal to be in logical for described communication data Letter abnormality, then upload onto the server the first abnormal information corresponding with described communication abnormality state.

11. mobile terminals according to claim 10, it is characterised in that described monitoring module, Including:

Receive abnormal monitoring submodule, for monitoring the communication data that described mobile terminal receives from base station；

And/or, launch abnormal monitoring submodule, for leading to of monitoring that described mobile terminal sends to base station Letter data.

12. mobile terminals according to claim 11, it is characterised in that the abnormal prison of described reception Control submodule, including:

Signal intensity acquiring unit, for periodically reporting described mobile terminal at modem to base station When the signal intensity that base station receives, obtain signal intensity and the diversity reception of M group main collection reception Signal intensity；Wherein, M is more than or equal to 1；

Difference in signal strength computing unit, for calculating the signal intensity of main collection reception in described M group and dividing The difference of the signal intensity that collection receives, obtains M the first difference in signal strength；

Receive abnormal deciding means, be used for according to described M the first difference in signal strength and first threshold, Judge the most described mobile terminal receives exception.

13. mobile terminals according to claim 11, it is characterised in that the abnormal prison of described transmitting Control submodule, including:

Number of times statistic unit, within the first appointment cycle, adds up described mobile terminal Stochastic accessing letter The total degree in road and the frequency of failure；

Mortality computing unit, for believing the frequency of failure of described RACH divided by Stochastic accessing The total degree in road, obtains the mortality of described mobile terminal RACH；

Launch abnormal deciding means, for according to described mortality and Second Threshold, it is judged that described mobile whole The most whether end launches exception.

14. according to the mobile terminal described in claim 12 or 13, it is characterised in that described first different Often transmission module in information, including:

First abnormal information reports submodule, and being used for will be with institute by the modem of described mobile terminal State the first abnormal information corresponding to communication abnormality state and report the central processing unit of described mobile terminal；

First abnormal information uploads submodule, and being used for will be with institute by the central processing unit of described mobile terminal The first abnormal information stating communication abnormality state corresponding uploads onto the server.

15. mobile terminals according to claim 10, it is characterised in that the described first abnormal letter Transmission module on breath, including:

Network type judges submodule, if indicating described mobile terminal to be in communication for described communication data Abnormality, then judge the network type that described mobile terminal is presently in；

WLAN uploads submodule, if being WLAN for described network type, then leads to Cross described WLAN and first abnormal information corresponding with described communication abnormality state is uploaded to clothes Business device；

Mobile data network uploads submodule, if being mobile data network for described network type, then leads to Cross described mobile data network and first abnormal information corresponding with described communication abnormality state is uploaded to clothes Business device.

16. mobile terminals according to claim 10, it is characterised in that the described first abnormal letter Breath includes:

Mobile terminal identification information, communication band and/or abnormal class, described abnormal class includes described Transmitting when mobile terminal sends from communication data to base station is abnormal and described mobile terminal receives logical from base station Reception during letter data is abnormal.

17. mobile terminals according to claim 10, it is characterised in that at described monitoring module Afterwards, also include:

Second abnormal information reminding module, if monitoring the instruction of described communication data for described monitoring module Described mobile terminal is in communication abnormality state, then show the second abnormal letter on described mobile terminal screen Breath.

18. mobile terminals according to claim 17, it is characterised in that the described second abnormal letter Breath includes: trouble point and/or treatment measures information.