CN105847605A - Voice service method and call server - Google Patents
Voice service method and call server Download PDFInfo
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- CN105847605A CN105847605A CN201610399586.2A CN201610399586A CN105847605A CN 105847605 A CN105847605 A CN 105847605A CN 201610399586 A CN201610399586 A CN 201610399586A CN 105847605 A CN105847605 A CN 105847605A
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- service
- call server
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- described terminal
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- 238000000034 method Methods 0.000 title claims abstract description 23
- 238000004891 communication Methods 0.000 claims description 5
- 230000008520 organization Effects 0.000 description 4
- 238000005516 engineering process Methods 0.000 description 2
- 238000001514 detection method Methods 0.000 description 1
- 238000011156 evaluation Methods 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012545 processing Methods 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0815—Network architectures or network communication protocols for network security for authentication of entities providing single-sign-on or federations
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42085—Called party identification service
- H04M3/42093—Notifying the calling party of information on the called or connected party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
- H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
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- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Computer Hardware Design (AREA)
- Computer Security & Cryptography (AREA)
- Computing Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a voice service method. The voice service method includes the following steps that: a call server receives a service request sent by a terminal, where in the service request carries a terminal identifier; the call server obtains user information corresponding to the terminal from a service platform according to the terminal identifier; the call server obtains service items required by a user from the terminal; the call server reserves corresponding services according to the service items; and after on-line reservation of the call server is successful, the call server sends a reservation success prompt to the terminal.
Description
Technical field
The present invention relates to automotive field, particularly relate to a kind of voice service method and call server.
Background technology
Along with growth in the living standard, automobile has become the trip assistant of people, and the interdependency of automobile is also gradually stepped up by people, is also improving the demand of vehicle service function.
Therefore, increasing automobile services project, meeting user is an exploitation emphasis to the requirements at the higher level of vehicle service function.
Summary of the invention
The embodiment of the present invention provides a kind of voice service method and call server, using the teaching of the invention it is possible to provide more service item, thus strengthens Consumer's Experience.
The embodiment of the present invention adopts the following technical scheme that
A kind of voice service method, including:
Call server receives the service request that car-mounted terminal sends, and described terminal iidentification is carried in described service request；
Described call server obtains, to service platform, the user profile that described terminal is corresponding according to described terminal iidentification；
Described call server obtains user's required service project to described terminal；
Described call server subscribes corresponding with service according to described service item；
Described call server, after subscribing successfully, sends to subscribe to described terminal and successfully points out.
Optionally, described call server includes to described terminal acquisition user's required service project:
Described call server and described terminal speech communication, obtain project needed for described user；
Or, described call server receives described user's required service project that described terminal sends.
Optionally, described call server includes according to described service item reservation corresponding with service:
Described call server sends described service item to described terminal and subscribes at least one corresponding service；
The instruction that described call server returns according to described terminal, determines that described service item subscribes corresponding service.
Optionally, described call server, after subscribing successfully, sends to described terminal before subscribing successfully prompting, also includes:
Described call server verifies described terminal payment information；
Described call server, after described terminal pays, confirms to subscribe successfully.
Optionally, described call server, after subscribing successfully, sends to described terminal after subscribing successfully prompting, also includes:
Service item described in described call server record subscribes corresponding with service.
A kind of call server, including:
Receiver module, for receiving the service request that terminal sends, described terminal iidentification is carried in described service request；
First acquisition module, for obtaining, to service platform, the user profile that described terminal is corresponding according to described terminal iidentification；
Second acquisition module, for obtaining user's required service project to described terminal；
Subscription module, for subscribing corresponding with service according to described service item；
Sending module, for after subscribing successfully, sends to subscribe to described terminal and successfully points out.
Optionally, described second acquisition module includes following arbitrary submodule:
First submodule, for communicating with described terminal speech, obtains project needed for described user；
Second submodule, for receiving described user's required service project that described terminal sends.
Optionally, described subscription module is used for, and sends described service item to described terminal and subscribes at least one corresponding service, the instruction returned according to described terminal, determines that described service item subscribes corresponding service.
Optionally, also include:
Authentication module, verifies described terminal payment information for described call server；
Confirm module, for described call server after described terminal pays, confirm to subscribe successfully.
Optionally, also include:
Logging modle, subscribes corresponding with service for service item described in described call server record.
Voice service method based on technique scheme and call server, receive the service request of the carried terminal mark that car-mounted terminal sends, obtain, to service platform, the user profile that terminal is corresponding according to terminal iidentification；Obtain user's required service project to terminal, subscribe corresponding with service according to service item, after subscribing successfully, send to subscribe to terminal and successfully point out, it is achieved more service item is provided, thus strengthens Consumer's Experience.
It should be appreciated that it is only exemplary and explanatory that above general description and details hereinafter describe, the disclosure can not be limited.
Accompanying drawing explanation
Accompanying drawing herein is merged in description and constitutes the part of this specification, it is shown that meet embodiments of the invention, and for explaining the principle of the present invention together with description.
The flow chart of the voice service method that Fig. 1 provides for the embodiment of the present invention.
Detailed description of the invention
Here will illustrate exemplary embodiment in detail, its example represents in the accompanying drawings.When explained below relates to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represents same or analogous key element.Embodiment described in following exemplary embodiment does not represent all embodiments consistent with the present invention.On the contrary, they only with describe in detail in appended claims, the present invention some in terms of the example of consistent apparatus and method.
In the embodiment of the present invention, terminal can be the intelligent terminal such as mobile phone, panel computer, wearable device, and terminal can also be the car-mounted terminals such as vehicle calling terminal；Call server can be the equipment that computer etc. has data processing function；Service platform can be computer equipment.
Embodiment 1
As it is shown in figure 1, the embodiment of the present invention provides a kind of voice service method, including:
11, call server receives the service request that car-mounted terminal sends, service request carried terminal mark.
In the embodiment of the present invention, terminal iidentification can be the ID that terminal is exclusive.
12, call server obtains, to service platform, the user profile that terminal is corresponding according to terminal iidentification.
In the embodiment of the present invention, the user profile that service platform storage terminal iidentification is corresponding.
13, call server obtains user's required service project to terminal.
In the embodiment of the present invention, terminal can record the required project of user's input, and stores required project；Terminal can also store the required project of user speech input.
Wherein, service item can be hotel reservation, plane ticket booking, predetermined, public place of entertainment (dining room, the golf) reservation of flower etc..
14, call server subscribes corresponding with service according to service item.
Such as, user's required service project is hotel reservation, then according to the predetermined hotel of user's request.
15, call server is after subscribing successfully, sends to subscribe to terminal and successfully points out.
In the embodiment of the present invention, can send text prompt message or voice message message to terminal, prompting is subscribed successfully.
In the embodiment of the present invention, above-mentioned steps 13 call server can obtain user's required service project to terminal in several ways.
In one embodiment, call server and terminal speech communication, obtain project needed for user, such as, call server and terminal speech communication, terminal speech informs project needed for call server user.
In one embodiment, above-mentioned steps 13 call server obtains user's required service project to terminal and includes: call server receives user's required service project that terminal sends, such as, call server receives user's required service project that terminal is sent by word message or speech message.
In one embodiment of the invention, above-mentioned steps 14 call server is subscribed corresponding with service according to service item and is included:
Call server sends service item to terminal and subscribes at least one corresponding service, the instruction that call server returns according to terminal, determines that service item subscribes corresponding service.
Such as, when service item is subscribed as hotel reservation, call server sends multiple alternative hotels meeting condition to terminal, the information such as the introduction in each hotel, evaluation can also be marked, terminal determines a wherein hotel selected by user, terminal returns to, to call server, the hotel that user selects, thus call server determines the hotel that user selects.
In one embodiment of the invention, above-mentioned steps 15 call server, after subscribing successfully, sends to terminal before subscribing successfully prompting, also includes:
Call server checking terminal payment information, call server, after terminal pays, confirms to subscribe successfully.
Such as, terminal records sequence information after paying successfully, call server checking sequence information is to confirm that terminal pays successfully.
In one embodiment of the invention, above-mentioned steps 15 call server, after subscribing successfully, sends to terminal after subscribing successfully prompting, also includes: call server record service item subscribes corresponding with service.
The voice service method of the embodiment of the present invention, receives the service request of the carried terminal mark that car-mounted terminal sends, obtains, to service platform, the user profile that terminal is corresponding according to terminal iidentification；Obtain user's required service project to terminal, subscribe corresponding with service according to service item, after subscribing successfully, send to subscribe to terminal and successfully point out, it is achieved more service item is provided, thus strengthens Consumer's Experience.
Embodiment 2
The scene of a kind of voice service method applying the embodiment of the present invention that the embodiment of the present invention provides, this scene is to arrange application button in terminal, terminal can be set up it is connected with the voice of call server by pressing application button, thus obtain protocol service, protocol service includes: hotel reservation, plane ticket booking, dining room reservation, golf reservation, train ticket reservation, ticketing service reservation, flower are subscribed, after subscribing successfully, user receives information alert.
The voice service method flow chart of the embodiment of the present invention is as follows:
21, terminal detection user presses application button.
22, terminal sends request to call server.
23, call server obtains user member, information of vehicles to service platform, shows member, information of vehicles.
24, call server is set up voice with terminal and is connected, and obtains user's request.
25, call server is according to demand without determining service organization, and obtains service organization's information.
26, service organization and service organization's information are sent to terminal.
27, terminal selects according to user, returns to call server and selects result.
28, call server sends, to terminal, prompting of paying, and sends order number to server after terminal payment.
29, after call server checking order number, make a reservation for.
The voice service method of the embodiment of the present invention, receive the service request of the carried terminal mark that car-mounted terminal sends, obtain, to service platform, the user profile that terminal is corresponding according to terminal iidentification, user's required service project is obtained to terminal, subscribe corresponding with service according to service item, thus strengthen Consumer's Experience.
Embodiment 3
The embodiment of the present invention provides a kind of call server, including:
Receiver module, for receiving the service request that terminal sends, service request carried terminal mark；
First acquisition module, for obtaining, to service platform, the user profile that terminal is corresponding according to terminal iidentification；
Second acquisition module, for obtaining user's required service project to terminal；
Subscription module, for subscribing corresponding with service according to service item；
Sending module, for after subscribing successfully, sends to subscribe to terminal and successfully points out.
Optionally, the second acquisition module includes following arbitrary submodule:
First submodule, is used for and terminal speech communication, obtains project needed for user；
Second submodule, for receiving user's required service project that terminal sends.
Optionally, subscription module is used for, and sends service item to terminal and subscribes at least one corresponding service, the instruction returned according to terminal, determines that service item subscribes corresponding service.
Optionally, also include:
Authentication module, verifies terminal payment information for call server；
Confirm module, for call server after terminal pays, confirm to subscribe successfully.
Optionally, also include:
Logging modle, subscribes corresponding with service for call server record service item.
The call server of the embodiment of the present invention is capable of said method and executes example, and the function of the comprising modules of call server is referred to said method embodiment, does not repeats.
The call server of the embodiment of the present invention, receives the service request of the carried terminal mark that car-mounted terminal sends, obtains, to service platform, the user profile that terminal is corresponding according to terminal iidentification；Obtain user's required service project to terminal, subscribe corresponding with service according to service item, after subscribing successfully, send to subscribe to terminal and successfully point out, it is achieved more service item is provided, thus strengthens Consumer's Experience.
Being described above various embodiments of the present invention, described above is exemplary, and non-exclusive, and it is also not necessarily limited to disclosed each embodiment.In the case of the scope and spirit without departing from illustrated each embodiment, many modifications and changes will be apparent from for those skilled in the art.The selection of term used herein, it is intended to explain the principle of each embodiment, actual application or the improvement to the technology in market best, or make other those of ordinary skill of the art be understood that each embodiment disclosed herein.
The above; being only the detailed description of the invention of the present invention, but protection scope of the present invention is not limited thereto, any those familiar with the art is in the technical scope that the invention discloses; change can be readily occurred in or replace, all should contain within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with scope of the claims.
Claims (10)
1. a voice service method, it is characterised in that including:
Call server receives the service request that car-mounted terminal sends, and described terminal mark is carried in described service request
Know；
Described call server obtains, to service platform, the user that described terminal is corresponding according to described terminal iidentification
Information；
Described call server obtains user's required service project to described terminal；
Described call server subscribes corresponding with service according to described service item；
Described call server, after subscribing successfully, sends to subscribe to described terminal and successfully points out.
Method the most according to claim 1, it is characterised in that described call server is to described end
End obtains user's required service project and includes:
Described call server and described terminal speech communication, obtain project needed for described user；
Or, described call server receives described user's required service project that described terminal sends.
Method the most according to claim 1 and 2, it is characterised in that described call server according to
Described service item is subscribed corresponding with service and is included:
Described call server sends described service item to described terminal and subscribes at least one corresponding service；
The instruction that described call server returns according to described terminal, determines that described service item subscribes correspondence
Service.
The most according to the method in any one of claims 1 to 3, it is characterised in that described calling clothes
Business device, after subscribing successfully, sends to described terminal before subscribing successfully prompting, also includes:
Described call server verifies described terminal payment information；
Described call server, after described terminal pays, confirms to subscribe successfully.
Method the most according to any one of claim 1 to 4, it is characterised in that described calling takes
Business device, after subscribing successfully, sends to described terminal after subscribing successfully prompting, also includes:
Service item described in described call server record subscribes corresponding with service.
6. a call server, it is characterised in that including:
Receiver module, for receiving the service request that terminal sends, described terminal mark is carried in described service request
Know；
First acquisition module, for obtaining, to service platform, the use that described terminal is corresponding according to described terminal iidentification
Family information；
Second acquisition module, for obtaining user's required service project to described terminal；
Subscription module, for subscribing corresponding with service according to described service item；
Sending module, for after subscribing successfully, sends to subscribe to described terminal and successfully points out.
Call server the most according to claim 6, it is characterised in that described second acquisition module
Including following arbitrary submodule:
First submodule, for communicating with described terminal speech, obtains project needed for described user；
Second submodule, for receiving described user's required service project that described terminal sends.
8. according to the call server described in claim 6 or 7, it is characterised in that described subscription module
For, send described service item to described terminal and subscribe at least one corresponding service, according to described terminal
The instruction returned, determines that described service item subscribes corresponding service.
9. according to the call server according to any one of claim 6 to 8, it is characterised in that also wrap
Include:
Authentication module, verifies described terminal payment information for described call server；
Confirm module, for described call server after described terminal pays, confirm to subscribe successfully.
10. according to the call server according to any one of claim 6 to 9, it is characterised in that also wrap
Include:
Logging modle, subscribes corresponding with service for service item described in described call server record.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610399586.2A CN105847605A (en) | 2016-06-07 | 2016-06-07 | Voice service method and call server |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610399586.2A CN105847605A (en) | 2016-06-07 | 2016-06-07 | Voice service method and call server |
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| Publication Number | Publication Date |
|---|---|
| CN105847605A true CN105847605A (en) | 2016-08-10 |
Family
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| Application Number | Title | Priority Date | Filing Date |
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| CN201610399586.2A Pending CN105847605A (en) | 2016-06-07 | 2016-06-07 | Voice service method and call server |
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Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
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| CN103546578A (en) * | 2013-11-04 | 2014-01-29 | 深圳市众鸿科技股份有限公司 | Vehicle-mounted terminal, hotel management cloud platform and hotel query and booking system and method |
| CN104184801A (en) * | 2014-08-07 | 2014-12-03 | 北京九五智驾信息技术股份有限公司 | Integrated intelligent driving service system |
| CN105247511A (en) * | 2013-06-07 | 2016-01-13 | 苹果公司 | intelligent automated assistant |
-
2016
- 2016-06-07 CN CN201610399586.2A patent/CN105847605A/en active Pending
Patent Citations (5)
| Publication number | Priority date | Publication date | Assignee | Title |
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| US20040184593A1 (en) * | 1997-03-13 | 2004-09-23 | Metro One Telecommunications, Inc. | Technique for effectively providing concierge-like services in a directory assistance system |
| JP2004199227A (en) * | 2002-12-17 | 2004-07-15 | Oki Electric Ind Co Ltd | Check-in system, and program for mobile terminal and management server therefor |
| CN105247511A (en) * | 2013-06-07 | 2016-01-13 | 苹果公司 | intelligent automated assistant |
| CN103546578A (en) * | 2013-11-04 | 2014-01-29 | 深圳市众鸿科技股份有限公司 | Vehicle-mounted terminal, hotel management cloud platform and hotel query and booking system and method |
| CN104184801A (en) * | 2014-08-07 | 2014-12-03 | 北京九五智驾信息技术股份有限公司 | Integrated intelligent driving service system |
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| Title |
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| 吴俐民、丁仁军、李凤霞: "《GPS参考站系统原理与应用》", 31 December 2008 * |
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Application publication date: 20160810 |