CN105279591B - Man-machine interaction system supporting single-person flow operation instruction and verification - Google Patents
Man-machine interaction system supporting single-person flow operation instruction and verification Download PDFInfo
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Abstract
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which is characterized in that: the system comprises a control module, a system database and a data processing module, wherein the control module is used for writing received or preset operation data into the system database; the output module outputs an operation instruction according to the operation steps; an input module that receives an input authentication request; the verification module judges the verification request and the corresponding verification code; when the verification request is consistent with the verification code, the control module controls the output module to output a next operation instruction; and when the verification request is inconsistent with the verification code, the control module controls the output module to output operation error information. The method has the advantages that the operation efficiency depends on an objective system more, and the dependence on people is reduced; the objective progress of flow propulsion is ensured, the reliability and completeness of data are ensured, and the aims of improving the operation efficiency and the data accuracy are fulfilled.
Description
Technical Field
The invention belongs to the information technology field of a flow operation support system, and relates to an operation mode for all single persons to continuously operate according to a flow to complete a complete task, wherein a typical scene comprises the following steps: equipment safety inspection operation, patrol inspection operation, warehouse logistics operation, logistics center sorting operation and the like.
Background
Typical flow operations include automatic flow operations, manual flow operations, and the like, and the flow operations are characterized in that different operators are distributed at each node of the same flow to independently complete individual tasks, and finally complete tasks on one flow together, which can be called multi-person flow operations. Another method for performing the process operation is to complete all the node tasks in one process by a single person, that is, the same person, and finally complete the complete task in one process, which may be referred to as "single-person process operation" herein.
The invention relates to an operation method of the 'single-person process operation'. Meanwhile, the invention is a device for solidifying the method of the operation flow into a set of computer information network system. The device for solidifying the workflow currently has many types and products, such as a typical working robot, and after the robot is filled with a specified workflow, the robot can work according to the instruction sequence of the workflow, except that after the system of the invention is solidified, the system can instruct the working personnel to work according to the workflow and is responsible for processing the working information fed back by the working personnel.
The current single-person process operation method mainly comprises the following steps: a billboard operation, an electronic tag guiding operation, an RF scanning gun bar code scanning operation and the like.
For example, after the airplane descends, a security inspection engineer will sequentially inspect specified items, such as connection points of oil passages, tires, engines, and the like, according to a specified flow, the engineer holds an inspection list, checks the items on the inspection list one by one and marks the items as being qualified or unqualified, the paper-based list is a billboard, and the mode that a single person completes a whole set of flow under the guidance of the billboard is called a single-person flow billboard operation law. The "kanban" of this kanban work is the device on which this method relies.
For example, the electronic tag guiding operation is a warehouse operation picking, and a picking worker picks the goods according to the electronic tag display information on a shelf, so that a single person can complete a whole set of procedures of all goods picking tasks assigned to the single person, and the operation method is called an electronic tag guiding operation method. The electronic label operation method relies on a set of equipment which is an information system consisting of a computer, a wired local area network, an electronic label display and computer software.
An example of the operation of scanning the barcode by the RF scanning gun is, for example, in warehouse operation, after an operator holds the RF scanning gun by hand, reads tasks such as warehousing, racking, moving, checking, racking, sorting, and leaving, the barcode is scanned according to the specification, and after the related operation is completed, the system automatically records the barcode by scanning the barcode by the hand-held terminal, which is called as "barcode scanning operation by the RF scanning gun". The RF scanning gun operation method relies on a set of equipment which is an information system consisting of a computer, a wireless local area network, a bar code scanning handheld terminal and computer software.
The 'single-person flow billboard operation method' has the following defects: easy learning, difficult skilled operation and high dependence on skilled experience; highly dependent on biological characteristics of the human, such as physical condition and quality of work; the flow tasks of all nodes are finished highly by human subjectivity, and the conditions of omission, wrong detection, wrong selection and the like are easily caused by human factors, so that great loss or great error correction cost is caused.
The advantages and the disadvantages of the electronic tag guiding operation method and the RF scanning gun bar code scanning operation method are relatively close. Has the advantages that: the warehouse operation informatization operation and management are realized, the warehouse entering and exiting speed is improved, the warehouse entering and exiting errors are reduced, the consistence proportion of the warehouse accounts is improved, the warehouse location storage efficiency is improved, and the real-time warehouse inventory is realized. The disadvantages are that: the goods position is searched highly by depending on the skilled experience, the flow tasks of each node are finished by depending on the subjective and subjective property of people, and the conditions of missing detection, missing picking, wrong detection, wrong picking and the like are easily caused by human factors, so that great loss or great error correction cost is caused; in addition, a scene which is not suitable for scanning and guiding the operation by using the electronic tag and the bar code, such as the security inspection of equipment, cannot fill the electronic indication tag in the part of the airplane which needs to be inspected, and the modification of installing the electronic tag is not safe for the airplane, and is not suitable for using the bar code, such as a tire, because the working condition environment of some parts is severe. In addition, the RF code scanning gun operation also needs one hand to hold the scanning gun and needs to visually read data and instructions sent by a system on a display screen of the scanning gun, so that the wrong reading is possible, the time is delayed, and the picking is inconvenient because the scanning gun is held by one hand.
Disclosure of Invention
In view of the above defects, the present invention provides a human-computer interaction system supporting single-person flow operation instruction and verification, so as to solve the deficiencies in the prior art.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which is characterized in that: the method comprises the following steps: the system database stores operation data, wherein the operation data comprises at least one operation instruction, a verification code corresponding to the operation instruction and operation steps; the control module writes the received or preset operation data into a system database; the output module outputs an operation instruction according to the operation steps; an input module that receives an input authentication request; the verification module judges the verification request and the corresponding verification code; when the verification request is consistent with the verification code, the control module controls the output module to output a next operation instruction; and when the verification request is inconsistent with the verification code, the control module controls the output module to output operation error information.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the system database also stores help information; the input module also receives an auxiliary request, when the input module receives the auxiliary request, the controller acquires corresponding auxiliary information according to the help information, and the output module outputs the corresponding auxiliary information.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the information of the output module and/or the input module can be one or more of voice information, character information, graphical interface operation information and bar code information.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the system also comprises an information conversion module which is used for mutually converting one or more of sound information, character information, graphical interface operation information and bar code information and digital information.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the controller sets the information type of the output module and/or the input module.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the input module and the output module are arranged on the mobile terminal; the system database, the control module and the verification module are arranged on the computer; and data transmission is carried out between the mobile terminal and the computer.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the system database is provided with a plurality of operation data; the number of the mobile terminals is several; the computer also comprises a classification module which classifies the operation data, and the controller distributes the operation data to the corresponding mobile terminal according to the classification result of the classification module.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the mobile terminal may be wearable.
The invention provides a man-machine interaction system supporting single-person flow operation instruction and verification, which can also have the following characteristics: the control module receives operation data from the upper computer through the interface.
Advantageous effects of the invention
The man-machine interaction system for single-person flow operation instruction and verification provided by the invention is used for supporting a wearable man-machine interaction system with the instruction and verification functions of single-person flow operation, so that the behavior of the single-person flow operation person is changed from active action to passive listening command, and the hands and eyes of the operation person are liberated to the maximum extent, thereby improving the working time efficiency and the correct efficiency.
The 'change of the behavior of the single-person process operator from active action to passive listening and commanding' is that the operation method and the service process are solidified into a set of multimedia computer system, the system sends out human auditory sound wave instructions or characters or graphic instructions according to the task requirement according to the solidified process, the operator goes to the appointed work station and goods location for operation according to the instructions sent out by the system, the operator feeds back to the system in the same form, including voice, pictures and texts, bar codes and the like, and the system automatically processes the task and carries out operation recording and commands the next operation after receiving the information fed back by the operator. The invention solves the problem that the operation efficiency is easily influenced by subjective factors such as human proficiency, physical condition, thought and mood when a single person operates in a flow process and the hand, eye and experience of the person are excessively depended.
The human-computer interaction system for the single-person flow operation instruction and the verification, which is provided by the implementation effect of the invention, enables the single-person flow operation to rely on the flow solidified in equipment and a system more, and the operation efficiency to rely on an objective system more, thereby reducing the dependence on people; more time the operation need not both hands and holds the billboard or sweep a yard rifle, and both eyes also need not to read the operation task. Therefore, the operation efficiency is greatly improved in the operation time and the accuracy of the operation result.
In most of the current industries, the acquisition process of the terminal basic data of the information system, the execution process and supervision of specific operations are all controlled by operators, or other supervision mechanisms are adopted. The system carries out unified management on the propulsion and supervision of the working process by a computer system, propels the working process and the working information flow in the form of interaction between an operator and the system, ensures the objective progress of the flow propulsion, ensures the reliability and the completeness of data, and achieves the aim of improving the working efficiency and the data accuracy.
Under the action of the system, all operators are ensured to operate according to the specified flow uniformly, and errors caused by the incorrect understanding of the operators to the working flow are avoided; the system is provided with various input devices, basic data are collected in different working environments and are input into the system in real time, and secondary input links and errors generated in the secondary input links are avoided. The system ensures the correctness of the acquired data through the step of interactive verification with an operator.
The system can be applied to various industries such as production and manufacturing industry, professional equipment maintenance, warehouse logistics and the like, most of the industries work and have relatively fixed operation flows, and the system can take over the operation flows originally controlled by operators instead of a server system of the system.
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FIG. 1 is a topological diagram of a human-computer interaction system supporting single-person flow operation instruction and verification.
Detailed Description
The invention is further described with reference to the following figures and specific embodiments.
FIG. 1 is a topological diagram of a human-computer interaction system supporting single-person flow operation instruction and verification.
As shown in fig. 1, the human-computer interaction system supporting single-person process operation instruction and verification comprises: server 101, computer 105, mobile terminals 107, 108, 109.
The computer 105 is connected with the server 101 through a local area network, namely a local area network switch 104, and the mobile terminal is connected with the server 110 through WIFI, namely a wireless AP 106.
The server 101 of the system and the upper computer-service management system server 102 are connected through a router 103 to form a whole set of information system.
The mobile terminal comprises an input module, an output module and an information conversion module. And the output module outputs an operation instruction according to the operation steps. The input module receives an input authentication request and also receives an assistance request.
The mobile terminals 107, 108, 109 may be worn on the operator, freeing up both hands of the operator for work. The mobile terminal may also be added with peripheral accessory devices, such as: a headset 112, a ring scanner head 111, a walkman printer 110, etc. The ring scanner head 111 can serve as an input device, the walkman printer 110 can serve as an output device, and the headset 112 can serve as both an input device and an output device. Of course, the mobile terminals 107, 108, 109 may themselves be devices of a headset, worn directly on the head of the operator.
The information of the output module and the input module can be voice information, character information, graphical interface operation information, bar code information and the like. The output module and the input module can use only one kind of information, and certainly can use the information at the same time. The system can select and set the information of the output module and the input module by the controller according to actual needs, and set which information is currently used.
Of course, the information conversion module can also be arranged on the computer.
Because the information of the input module and the output module is in various forms. When the information is input, the information conversion module converts information such as sound information, character information, graphical interface operation information, bar code information and the like into digital information. When the digital information is output, the information conversion module converts the digital information into information such as voice information, character information, graphical interface operation information and bar code information.
The system database can simultaneously store the operation data of a plurality of tasks. Each job data includes at least one operation instruction, a validation code corresponding to the operation instruction, and an operation step specified by each operation. The system database also stores help information.
The computer 105 may write job data to the system database through the control module, or may receive job data from the upper computer-service management system server 102 through the interface and write the job data into the system database.
The verification module judges the verification request and the corresponding verification code. And when the verification request is consistent with the verification code, the control module controls the output module to output the next operation instruction. And when the verification request is inconsistent with the verification code, the control module controls the output module to output operation error information.
When the input module receives the auxiliary request, the controller acquires corresponding auxiliary information according to the help information, and the output module outputs the corresponding auxiliary information.
The system can execute a plurality of job data simultaneously, and can also have a plurality of mobile terminals. The classification module classifies the received operation data, and the controller distributes the operation data to the corresponding mobile terminal according to the classification result of the classification module.
The working process of the man-machine interaction system supporting single-person flow operation instruction and verification comprises the following steps:
under normal conditions:
the method comprises the following steps: and writing the operation data into a system database through a data interface, and performing data correctness judgment, correct release, error prevention and generation of an error log before access.
Step two: the classification module classifies and distributes the operation data, sends the operation data to the mobile terminal, and the mobile terminal receives the operation data.
Step three: and outputting an operation instruction according to the operation steps, and waiting for the response of an operator.
Step four: after the operation of the operator is finished, the operator inputs a verification request to an input module of the mobile terminal, and the mobile terminal uploads the verification request to the computer.
Step five: the verification module judges the verification request and the corresponding verification code, namely judges whether the response of the operator is correct. If the operator responds to the error, the system issues a responding error correction instruction according to the error type and waits for the response of the operator; and if the operator responds correctly, recording the operation result.
Step six: and recording the current operation result, and instantly sending the operation result to the server through the wireless network. The progress of the operation can be observed in real time at the server side.
Step seven: the system judges whether the operation is finished, if the operation is not finished, the system returns to the third step to issue the next operation instruction; and entering the step eight until all the operation instructions of the job data are completed.
Step eight: and informing the server side to generate operation result data, and exporting the operation result data to a service management system through a data interface for further analysis operation.
In case of problems encountered by the operator, the system starts a help work process:
step eleven: the mobile terminal monitors the whole operation process in the whole process, in the operation process, personnel can input auxiliary requests for assisting the operation to an input device of the mobile terminal, the requests can be in various modes such as voice information, character input, graphical interface operation, bar code reading and the like, and the system can reply corresponding auxiliary information according to the requests.
Step twelve: after the system captures the auxiliary request, the system obtains the help information from the stored help information, and the output device feeds the help information back to the operator.
The system is particularly suited for voice interaction, where the system may issue and receive commands to an operator via headset 112. The voice interaction is that the voice mobile terminal converts the operation requirement of the next step into a voice command and transmits the voice command to an operator through the headset, and the operator needs to complete the operation task of the next step according to the voice command. After the operator finishes the operation, speaking an appointed voice command and informing the system of the operation state; and informing the system of the collected data through conversation sound.
The judgment of the sound signal in the voice interaction can be realized by taking the sound signal of the operator as a comparison sample in advance, so that the operation information contained in the feedback sound signal of the operator is identified, whether the operation is performed by the specified operator can be discriminated, the judgment can be particularly performed on the personnel of the job type needing qualification, and the non-operator is prevented from replacing the operator to complete the work.
And image-text interaction, namely displaying operation instruction information through a touch display screen on the mobile terminal, clicking a designated interface in the touch screen after an operator finishes operation, or inputting operation data, judging that the operation is correct by the system, and displaying information of the next operation step in the touch screen. The bar code interaction is to collect bar code data information through a bar code scanning head equipped on the mobile terminal. The bar code scanning head is connected with the terminal equipment through Bluetooth. The voice interaction, the image-text interaction and the bar code interaction can be carried out independently or alternatively without mutual exclusion.
The system is provided with a portable printer 110 on the mobile terminal, and can print and output the information generated by the system and paste the information on an operation object. The printer can print out the bar code information or the plaintext document information.
The software of the server of the system comprises: the Server adopts a Windows Server platform and comprises a communication module, a data interface, a service module, a terminal management module, an operator management module and other auxiliary modules which support the whole system to cooperate with each other to complete the work.
Example of a voice-driven workflow: routine inspection of aircraft safety techniques
And (3) system voice: FM9108, informing the operator of the number of the airliner waiting for example inspection;
the operating personnel replies OK after searching the airliner;
the voice 'OK' pre-recorded by the operator is the verification code of the operation instruction;
the system compares the returned 'OK' with the verification code, and judges that the 'OK' is inconsistent with the verification code, and the system has the following conditions:
case a: replying 'OK' to non-set staff, replying verification error by the system, and mismatching voices;
case B: the operator sends an auxiliary request that the airliner is not found, the system searches the position set by the FM9108 airliner according to the help information, and the operator is informed of the position information in voice.
The system compares the returned OK with the verification code, judges that the OK is consistent, and issues a next instruction;
and (3) system voice: riding direction left wing No. 1 engine (note: inspection target);
the voice information of 6 bits behind the engine serial number is set as the verification code of the operation instruction;
the operator comes to the engine No. 1 and reads the serial number 36M597 of the engine;
after the system passes the verification, the system voice sends out the next instruction: appearance inspection, with or without flaws and cracks?
The operator returns to normal;
after the system is verified, the system voice sends the next instruction: is the connecting bolt tightened?
The operator returns to normal;
after the system is verified, the system voice sends the next instruction: is there a crack in the turbofan?
The operator returns to normal;
after the system is verified, the system voice sends the next instruction: preparing to collect the engine sound;
the operator replies to the request to start the engine, the system informs the driver to start the engine, the operator directs the microphone at the engine for 30 seconds at a safe distance, and the system informs the driver to shut down the engine
The normal sound of the engine is the verification code of the operation instruction, and the system compares the sound collected by the operator on site with the verification code and judges the sound and the verification code to be consistent;
the system voice sends out the next instruction; is the operator present to determine if the engine sound is normal? The operator returns to normal;
after the system is verified, the system voice sends the next instruction: riding direction left wing No. 2 engine (note: next inspection target).
… …, and so on until all inspection tasks are completed.
Claims (5)
1. A human-computer interaction system supporting single-person flow operation instruction and verification is characterized by comprising:
the system database stores operation data, wherein the operation data comprises at least one operation instruction, a verification code corresponding to the operation instruction and an operation step;
the control module writes the received or preset operation data into the system database;
the output module outputs the operation instruction according to the operation steps;
an input module that receives an input authentication request;
the verification module judges the verification request and the corresponding verification code; when the verification request is consistent with the verification code, the control module controls the output module to output a next operation instruction; when the verification request is inconsistent with the verification code, the control module controls the output module to output operation error information;
wherein, the output operation instruction and the verification request are both sound information;
the sound information issues and receives instructions through the headset.
2. The human-computer interaction system supporting single-person process work instruction and verification as claimed in claim 1, wherein:
wherein the system database further stores help information;
the input module further receives an auxiliary request, when the input module receives the auxiliary request, the control module obtains corresponding auxiliary information according to the help information, and the output module outputs the corresponding auxiliary information.
3. The human-computer interaction system supporting single-person process work instruction and verification as claimed in claim 1 or 2, wherein:
the input module and the output module are arranged on the mobile terminal;
the system database, the control module and the verification module are arranged on a computer;
and data transmission is carried out between the mobile terminal and the computer.
4. The human-computer interaction system supporting single-person process work instruction and verification as claimed in claim 3, wherein:
wherein the system database has a number of the job data;
the number of the mobile terminals is multiple;
the computer also comprises a classification module which classifies the operation data, and the control module distributes the operation data to the corresponding mobile terminals according to the classification result of the classification module.
5. The human-computer interaction system supporting single-person process work instruction and verification as claimed in claim 1, wherein:
and the control module receives the operation data from an upper computer through an interface.
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| CN106888055A (en) * | 2017-03-13 | 2017-06-23 | 上海浩创亘永科技有限公司 | A kind of method that bluetooth is quickly matched |
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