CN105139206A - Electronic water closet rapid after-sale service system based on WiFi - Google Patents
Electronic water closet rapid after-sale service system based on WiFi Download PDFInfo
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- CN105139206A CN105139206A CN201410231364.0A CN201410231364A CN105139206A CN 105139206 A CN105139206 A CN 105139206A CN 201410231364 A CN201410231364 A CN 201410231364A CN 105139206 A CN105139206 A CN 105139206A
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- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 title abstract description 9
- 238000001514 detection method Methods 0.000 claims abstract description 9
- 238000013024 troubleshooting Methods 0.000 claims abstract description 4
- 238000000034 method Methods 0.000 claims description 11
- 238000010438 heat treatment Methods 0.000 claims description 3
- 238000005406 washing Methods 0.000 claims description 3
- 238000005516 engineering process Methods 0.000 abstract description 6
- 238000012423 maintenance Methods 0.000 description 4
- 238000004519 manufacturing process Methods 0.000 description 3
- 238000007726 management method Methods 0.000 description 2
- 238000012827 research and development Methods 0.000 description 2
- 238000004092 self-diagnosis Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000015556 catabolic process Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000009223 counseling Methods 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000003745 diagnosis Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 230000007257 malfunction Effects 0.000 description 1
- 239000000463 material Substances 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000002787 reinforcement Effects 0.000 description 1
- 230000008439 repair process Effects 0.000 description 1
- 230000009466 transformation Effects 0.000 description 1
- 230000003442 weekly effect Effects 0.000 description 1
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Abstract
The present invention relates to an electronic water closet rapid after-sale service system based on WiFi. A water closet is provided with a WiFi module and a parameter detection device. The WiFi module is connected to a router and uploads the parameter of the water closet detected by the parameter detection device to a remote cloud server. The cloud server is logged through client software, water closet use guidance information and troubleshooting guide information are obtained, and an after-sale service request is submitted. According to the electronic water closet rapid after-sale service system based on WiFi, the Internet technology is fully utilized, the Internet service technology is introduced in the bathroom industry, a traditional manual after-sale service mode is substituted, and an efficient and intelligent information remote processing mode of an electronic water closet is provided. A user can be remotely guided in use and operation, when a product is failed, the diagnostic information and the fault information of a product can be obtained, the after-sale staff is guided to receive related spare parts, the after-sale service quality of the electronic water closet is improved, and the cost of the after-sale service is reduced.
Description
Technical field
The present invention relates to a kind of information management system based on internet, more particularly, relate to a kind of the electronic toilet quick after-sales service system based on wifi.
Background technology
In sanitary ware industry, traditional after sale service mode is: after user can not use or find that the electronic toilet breaks down, by mode and the after sale service personnel contact of phone, after sale service personnel telephone guidance also obtains some information, then visits and carries out diagnosis and repair.After sale service personnel can only understand phenomenon of the failure by the mode of telephone counseling in advance, concrete failure message cannot be learnt, after sale service personnel are needed to have higher the electronic toilet Knowledge of Maintenance during on-site maintenance, run into exceptional fault, may failure judgement fast, sometimes also need to visit 2-3 time, need to drop into more man power and material's cost, thus cause after sale service inefficiency, affect user to the satisfaction of product and company brand image.
Summary of the invention
The object of the invention is to overcome the deficiencies in the prior art, provide a kind of and improve Consumer's Experience, the electronic toilet quick after-sales service system based on wifi that fault handling efficiency is high.
Technical scheme of the present invention is as follows:
Based on a electronic toilet quick after-sales service system of wifi, toilet seat is provided with wifi module, parameter detection device, wifi module is connected with router, to the parameter of the toilet seat that remote cloud server upload parameter pick-up unit detects; And log in Cloud Server by client software, obtain toilet seat instruction information and troubleshooting instruction information, submit after sale service request to.
As preferably, when toilet seat breaks down, and after submitting after sale service request to, Cloud Server is according to the parameter of fault toilet seat, the fault handling method that inquiry is corresponding with the parameter of fault toilet seat from the fault handling method prestored, and the parameter of the fault handling method inquired and fault toilet seat is together fed back to after sale service client.
As preferably, further, failure message is undertaken classifying and adding up by the position of breaking down by Cloud Server, and regularly sends.
As preferably, the toilet seat parameter detected by parameter detection device comprises: the software version of the product type of the machine product, service IP address, product, washing time, wash away number of times, each sensor state of temperature or whether have fault, seat ring heated condition, renovate the state of setting, one or more in the duty of each heating system.
Beneficial effect of the present invention is as follows:
The electronic toilet quick after-sales service system based on wifi of the present invention, abundant utilization Internet technology, Internet service technology is quoted in sanitary ware industry, replace traditional artificial after sale service pattern, a kind of information remote tupe of efficient, intelligent the electronic toilet is provided, remote guide user can use and operate, during product bug, diagnostic message and the failure message of product can be obtained, personnel are after sale instructed to get relevant spare part, improve the after sale service quality of the electronic toilet, reduce after service cost.
There is provided a kind of failure message unified collection method of summary, effectively unified collection needs after-sales-service information, and then enhances product performance, and promotes company brand image simultaneously.
Accompanying drawing explanation
Fig. 1 is connection diagram of the present invention.
Embodiment
Below in conjunction with drawings and Examples, the present invention is described in further detail.
The invention provides a kind of the electronic toilet quick after-sales service system based on wifi, utilize wifi and Internet technology, product diagnosed and instruct user operation, simultaneously getting spare part targetedly according to fault feedback code, realize intelligence, efficiently, after sale service fast.The information of after sale service can be unified to collect in the after sale service center of quick after-sales service system connected based on wifi, finds bad, the data that provide subsequent product quality and improvement of parts fast.
As shown in Figure 1, in the present invention, toilet seat is provided with wifi module, parameter detection device, wifi module is connected with router, to the parameter of the toilet seat that remote cloud server upload parameter pick-up unit detects; And log in Cloud Server by client software, obtain toilet seat instruction information and troubleshooting instruction information, submit after sale service request to.
As the high efficiency after-sale service system of one, when toilet seat breaks down, and after submitting after sale service request to, Cloud Server is according to the parameter of fault toilet seat, the fault handling method that inquiry is corresponding with the parameter of fault toilet seat from the fault handling method prestored, and the parameter of the fault handling method inquired and fault toilet seat is together fed back to after sale service client.
Further, failure message is undertaken classifying and adding up by the position of breaking down by Cloud Server, and regularly sends.
Particularly, as user opens the software of APP after sale on mobile device (mobile phone or panel computer), cloud server end carries out experience or the fault self-diagnosis of toilet seat by the bootable user of APP software; When still not repairing fault after user malfunction self diagnosis or client directly proposes by when personnel carry out fault handling after sale, cloud server end is according to the electronic toilet information received, draw the fault handling method of failure message fast, feedback and local after-sales service personnel, make maintainer can carry out relevant Breakdown Maintenance in advance and prepare.Spare part case also according to feedback information, can perform outbound by needing the refill-unit prepared and prepares.
The information on services of collection is carried out statistical summaries by Cloud Server simultaneously, the software of server can be classified according to user's advisory information or failure message, Classifying Sum is carried out to the maintenance information of fault simultaneously, after statistics, a period of time is as being transmitted to weekly manufacture, product guarantor and research and development associated mailbox afterwards by the information of fault top, such as water leakage fault phenomenon increases recently, reason is O-ring seal neglected loading, then the transformation of ownership can make and the management and control of product guarantor reinforcement emphasis, be conducive to the quality improving product.Manufacture, QC, research and development also can carry out Query Information to server by active link [HTML], to improve the work of oneself.Effectively can improve according to summary information when manufacturing comprehensively, optimizing product performance, thus reduce after-sales service number of times.
In order to more fully grasp the parameter state of toilet seat, all parameters of complete detection toilet seat as much as possible, in the present embodiment, the toilet seat parameter detected by parameter detection device comprises: the software version of the product type of the machine product, service IP address, product, washing time, wash away number of times, each sensor state of temperature or whether have fault, seat ring heated condition, renovate the state of setting, one or more in the duty of each heating system.
Above-described embodiment is only used to the present invention is described, and is not used as limitation of the invention.As long as according to technical spirit of the present invention, change above-described embodiment, modification etc. all will be dropped in the scope of claim of the present invention.
Claims (4)
1. the electronic toilet quick after-sales service system based on wifi, it is characterized in that, toilet seat is provided with wifi module, parameter detection device, wifi module is connected with router, to the parameter of the toilet seat that remote cloud server upload parameter pick-up unit detects; And log in Cloud Server by client software, obtain toilet seat instruction information and troubleshooting instruction information, submit after sale service request to.
2. the electronic toilet quick after-sales service system based on wifi according to claim 1, it is characterized in that, when toilet seat breaks down, and after submitting after sale service request to, Cloud Server is according to the parameter of fault toilet seat, the fault handling method that inquiry is corresponding with the parameter of fault toilet seat from the fault handling method prestored, and the parameter of the fault handling method inquired and fault toilet seat is together fed back to after sale service client.
3. the electronic toilet quick after-sales service system based on wifi according to claim 2, is characterized in that, further, failure message is undertaken classifying and adding up by the position of breaking down by Cloud Server, and regularly sends.
4. the electronic toilet quick after-sales service system based on wifi according to claim 1, it is characterized in that, the toilet seat parameter detected by parameter detection device comprises: the software version of the product type of the machine product, service IP address, product, washing time, wash away number of times, each sensor state of temperature or whether have fault, seat ring heated condition, renovate the state of setting, one or more in the duty of each heating system.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201410231364.0A CN105139206A (en) | 2014-05-28 | 2014-05-28 | Electronic water closet rapid after-sale service system based on WiFi |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410231364.0A CN105139206A (en) | 2014-05-28 | 2014-05-28 | Electronic water closet rapid after-sale service system based on WiFi |
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| CN105139206A true CN105139206A (en) | 2015-12-09 |
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| CN201410231364.0A Pending CN105139206A (en) | 2014-05-28 | 2014-05-28 | Electronic water closet rapid after-sale service system based on WiFi |
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Cited By (7)
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| CN106149833A (en) * | 2016-08-31 | 2016-11-23 | 中山市艾呦呦智能家居科技有限公司 | A smart toilet |
| CN106529686A (en) * | 2016-11-11 | 2017-03-22 | 厦门钢宇工业有限公司 | Body-building equipment after-sale service method and system |
| CN107169700A (en) * | 2017-05-02 | 2017-09-15 | 青岛海尔空调器有限总公司 | A kind of household electrical appliances fault statistics method and device |
| CN107563463A (en) * | 2017-08-25 | 2018-01-09 | 上海奥普生物医药有限公司 | The instant detecting system of intelligence and its instant detection method |
| CN109146086A (en) * | 2017-06-15 | 2019-01-04 | 中兴通讯股份有限公司 | Device service supports method, service support platform, system and storage medium |
| CN110322093A (en) * | 2018-03-30 | 2019-10-11 | 阿里巴巴集团控股有限公司 | Information processing method, information display method, device and calculating equipment |
| CN115437264A (en) * | 2022-09-07 | 2022-12-06 | 箭牌家居集团股份有限公司 | Intelligent toilet control method, control device and intelligent toilet |
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Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106149833A (en) * | 2016-08-31 | 2016-11-23 | 中山市艾呦呦智能家居科技有限公司 | A smart toilet |
| CN106529686A (en) * | 2016-11-11 | 2017-03-22 | 厦门钢宇工业有限公司 | Body-building equipment after-sale service method and system |
| CN107169700A (en) * | 2017-05-02 | 2017-09-15 | 青岛海尔空调器有限总公司 | A kind of household electrical appliances fault statistics method and device |
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| CN107563463A (en) * | 2017-08-25 | 2018-01-09 | 上海奥普生物医药有限公司 | The instant detecting system of intelligence and its instant detection method |
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| CN110322093B (en) * | 2018-03-30 | 2024-03-08 | 阿里巴巴集团控股有限公司 | Information processing method, information display method, information processing device and computing equipment |
| CN115437264A (en) * | 2022-09-07 | 2022-12-06 | 箭牌家居集团股份有限公司 | Intelligent toilet control method, control device and intelligent toilet |
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Application publication date: 20151209 |
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| RJ01 | Rejection of invention patent application after publication |