CN104572947B - Multilingual integration calling engine and its application method in electric power self-service payment terminal - Google Patents

Abstract

The present invention relates to self-service payment terminal technical field, it is multilingual integration calling engine and its application method in a kind of electric power self-service payment terminal, it includes languages identification module, instruction identification module, service language logic module, voice service logic module, text information services logic module, service application logic module and Service Support Data storehouse.Reasonable and compact in structure of the present invention, it is easy to use, it carries out user profile calling by being identified to user's power purchase card, differentiate that the race of user is other, corresponding languages service is provided, by voice, the dual prompting mode of text, user is instructed to understand the information and feature operation that terminating machine shows so that can not identify the user of text message can also carry out the operation to terminating machine；Itself integrated speech corpus and text message storehouse are equipped with, operational order is marked, the languages service new to terminating machine can be achieved by adding new languages speech corpus and text message storehouse.

Description

Multilingual integrated call engine in electric self-service payment terminal and its usage method

technical field

The invention relates to the technical field of self-service toll payment terminals, and relates to a multilingual integrated call engine in an electric self-service toll payment terminal and a method for using the same.

Background technique

The Xinjiang Uyghur Autonomous Region is an autonomous region with Uyghurs as the main ethnic group. It is a multi-ethnic, multi-lingual, multi-literal, and multi-cultural area. There are currently 47 ethnic groups and 13 traditional ethnic groups. Among the region's more than 21 million population, ethnic minorities account for more than 50%. The ethnic minorities in Xinjiang have used more than 20 scripts and more than 30 languages since ancient times. The current ethnic languages include Uyghur, Kazakh, Kirgiz, Mongolian and Xibe. Among them, Uyghur and the national common language are used in the whole region, and other ethnic languages are used in the ethnic autonomous area and its culture, education, science and technology, press and publication and other fields. At present, self-service payment services have been widely used in various industries. In the modern power grid, energy consumers such as commercial, industrial and residential can see the price of electricity through the self-service payment terminal, and have the ability to choose the most suitable power supply plan and price for them. Diversified demand for electricity services. However, the traditional electric self-service terminal service has the following problems: On the one hand, it uses bilingual page display technology to display Chinese and Uighur or Chinese and English texts at the same time. If it is necessary to change and upgrade the display language of the terminal, secondary development is required, the workload is heavy, the maintenance is not convenient, the efficiency is low, and it has certain limitations; on the other hand, the traditional self-service payment terminal only Carry out text information service process and simple voice prompts, without voice service process, the scope of application has great limitations, especially for areas with many ethnic minorities in China, there are many ethnic minorities who can only understand language but cannot recognize text information The situation has formed a certain obstacle to the development of the self-service payment service industry, and it has also caused certain difficulties for different users to use the self-service payment terminal.

Contents of the invention

The present invention provides a multilingual integrated calling engine in an electric self-service payment terminal and a method for using the same, which overcomes the above-mentioned deficiencies in the prior art, and can effectively solve the existing self-service payment terminal that requires secondary development and work for upgrading. Large volume, inconvenient maintenance, low efficiency, no voice service process, limited scope of application, and inability to adapt to the requirements of ethnic minority users who can only understand language but cannot recognize text information.

The first technical solution of the present invention is realized by the following measures: a multilingual integrated call engine in an electric self-service payment terminal, including a language recognition module, an instruction recognition module, a service language logic module, a voice service logic module, a text Information service logic module, business application logic module and business support database, wherein, the first signal output end of the business support database is electrically connected with the first signal input end of the language recognition module; the second signal output end of the business support database is connected with the language recognition module The second signal input end of the module is electrically connected; the third signal output end of the business support database is electrically connected to the first signal input end of the business application logic module; the first signal output end of the language identification module is connected to the signal input end of the instruction identification module Electrical connection; the second signal output end of the language identification module is electrically connected to the first signal input end of the service language logic module; the third signal output end of the language identification module is electrically connected to the first signal input end of the voice service logic module; instruction The first signal output end of the identification module is electrically connected to the second signal input end of the business application logic module; the second signal output end of the instruction identification module is electrically connected to the second signal input end of the service language logic module; The first signal output end is electrically connected to the second signal input end of the voice service logic module; the second signal output end of the service language logic module is electrically connected to the first signal input end of the text information service logic module; the second signal input end of the business application logic module A signal output terminal is electrically connected to the second signal input terminal of the text information service logic module; the second signal output terminal of the service application logic module is electrically connected to the third signal input terminal of the voice service logic module.

Below is the further optimization or/and improvement to above-mentioned technical scheme of the invention:

The above-mentioned business support database includes a marketing account database, a marketing system database, a marketing business database, a first terminal interface and a second terminal interface.

The above-mentioned language identification module includes a power purchase card reading and writing unit, an account verification logic unit, an account information cache unit, a corresponding account user data call unit, a user data group logic analysis unit, and a group mark cache unit. The signal output end is electrically connected to the first signal input end of the account verification logic unit; the signal output end of the marketing account database is electrically connected to the second signal input end of the account verification logic unit through the first terminal interface; the signal of the account verification logic unit The output end is electrically connected to the signal input end of the account information cache unit; the first signal output end of the account information cache unit is electrically connected to the first signal input end of the corresponding account user data calling unit; the signal output end of the marketing system database is connected through the second The terminal interface is electrically connected to the second signal input end of the corresponding account user data calling unit; the signal output end of the corresponding account user data calling unit is electrically connected to the signal input end of the user data family logic analysis unit; the user data family logic analysis The signal output end of the unit is electrically connected with the signal input end of the family tag buffer unit.

The above command identification module includes a terminal operation authority unit, a terminal operation control unit, a terminal operation command input terminal, a terminal business service command trigger unit, a service command cache unit, an command mark extraction unit, a command mark cache unit, an account information cache The second signal output end of the unit is electrically connected to the signal input end of the terminal operation authority unit; the signal output end of the terminal operation authority unit is electrically connected to the first signal input end of the terminal operation control unit; The signal output end is electrically connected to the second signal input end of the terminal operation control unit; the signal output end of the terminal operation control unit is electrically connected to the signal input end of the terminal business service instruction trigger unit; The signal output end is electrically connected to the signal input end of the service instruction buffer unit; the first signal output end of the service instruction buffer unit is electrically connected to the signal input end of the instruction tag extraction unit; the signal output end of the instruction tag extraction unit is connected to the instruction tag buffer unit The signal input terminal is electrically connected.

The above-mentioned service language logic module includes an identification logic analysis unit, an identification cache unit and a service language control unit, the first signal output end of the group mark cache unit is electrically connected to the first signal input end of the identification logic analysis unit; the instruction mark cache unit The signal output end is electrically connected to the second signal input end of the identification logic analysis unit; the signal output end of the identification logic analysis unit is electrically connected to the signal input end of the identification buffer unit; the signal output end of the identification buffer unit is connected to the signal of the service language control unit The input terminals are electrically connected.

The above-mentioned business application logic module includes a business application unit and a business data buffer unit, the second signal output end of the service instruction buffer unit is electrically connected to the first signal input end of the business application unit; the signal output end of the marketing business database is connected to the first signal input end of the business application unit The second signal input end is electrically connected; the signal output end of the service application unit is electrically connected to the signal input end of the service data buffer unit.

The above voice service logic module includes a marked voice corpus, an automatic service broadcast control unit, a terminal voice control unit, a voice library selection unit, a voice data buffer unit, a terminal voice broadcast unit, a business data voice marking unit, a digital marking voice library, a service The data voice comparison unit and the service data voice buffer unit, the second signal output end of the group mark buffer unit is electrically connected with the first signal input end of the automatic service broadcast control unit; the first signal output end of the marked voice corpus is connected with the automatic service The second signal input end of the broadcast control unit is electrically connected; the signal output end of the automatic service broadcast control unit is electrically connected with the first signal input end of the terminal voice broadcast unit; the second signal output end of the marked voice corpus is connected with the voice library selection unit The first signal input end of the service language control unit is electrically connected to the first signal output end of the service language control unit and the signal input end of the terminal voice control unit is electrically connected; the signal output end of the terminal voice control unit is connected to the second signal of the voice library selection unit The input end is electrically connected; the signal output end of the voice library selection unit is electrically connected with the signal input end of the voice data buffer unit; the signal output end of the voice data buffer unit is electrically connected with the second signal input end of the terminal voice broadcast unit; business data The first signal output end of the cache unit is electrically connected to the signal input end of the business data voice marking unit; the signal output end of the business data voice marking unit is electrically connected to the first signal input end of the business data voice comparison unit; the digital marking voice library The signal output end of the business data voice comparison unit is electrically connected to the second signal input end of the business data voice comparison unit; the signal output end of the business data voice comparison unit is electrically connected to the signal input end of the business data voice buffer unit; the signal of the business data voice buffer unit The output end is electrically connected with the third signal input end of the voice broadcast unit of the terminal.

The above-mentioned text information service logic module includes a terminal page text information control unit, a marked text information library, a multilingual text information library selection unit, a text information data cache unit and a terminal page display unit, and the second signal output end of the service language control unit It is electrically connected with the signal input end of the terminal page text information control unit; the signal output end of the terminal machine page text information control unit is electrically connected with the first signal input end of the multilingual text information library selection unit; the signal output of the marked text information library terminal is electrically connected to the second signal input end of the multilingual text information library selection unit; the signal output end of the multilingual text information library selection unit is electrically connected to the first signal input end of the text information data buffer unit; the second signal input end of the business data buffer unit The second signal output end is electrically connected to the second signal input end of the text information data cache unit; the signal output end of the text information data cache unit is electrically connected to the signal input end of the terminal page display unit.

The second technical solution of the present invention is achieved through the following measures: a method for using the multilingual integrated call engine in the above-mentioned electric self-service payment terminal is performed according to the following steps:

Step 101, language identification: through the language identification module and the business support database, identify the ethnicity of the account user corresponding to the power purchase card, and send the user's ethnicity information to the voice service logic module and the service language logic module;

Step 102, instruction identification: identify the operation instruction of the corresponding account user through the instruction identification module, and send the operation instruction information to the service language logic module and the business application logic module;

Step 103, service language selection: through the service language logic module, the user's ethnicity information and operation instruction information are logically calculated, and the calculation results are sent to the voice service logic module and the text information service logic module respectively;

Step 104, business processing: perform business processing through the business application logic module and the business support database according to the received operation instruction information, and send the business data to the voice service logic module and the text information service logic module respectively;

Step 105, voice broadcast and text display: the voice service logic module performs voice broadcast in the corresponding language according to the user's ethnicity information, logical calculation results, and business data; the text information service logic module performs user's ethnicity information and logical calculation results , and business data to display text in the corresponding language.

The invention has a reasonable and compact structure and is easy to use. By identifying the user's power purchase card and calling the user's information, the user's ethnic group is identified, and the corresponding language service is provided; through the voice service process, the user who cannot recognize the text information can also perform The operation of the terminal; broadcast the terminal operation interface information through the automatic voice of the corresponding language, and display it through the text information at the same time, and guide the user to understand the information displayed on the terminal and the functional operation through the double prompt mode of voice and text; use the terminal to integrate the language database In this way, according to the user's ethnicity information and functional operation steps, the voice and text information database of the corresponding language is automatically called, realizing the intelligent calling of the voice information database and the text information database, and the text information and voice broadcast are displayed in real time according to the operation steps; through the intelligent voice Compared with the traditional bilingual page display technology, the real-time call of database and text information database has a higher rate of information processing and a wider scope of application, effectively improving the level of self-service payment services; Instructions are marked to achieve new language services for terminals by adding new language voice corpora and text information databases. There is no need for secondary development and upgrade of terminals, and the maintenance is convenient, safe and efficient.

Description of drawings

Accompanying drawing 1 is a structural block diagram of Embodiment 1 of the present invention.

Accompanying drawing 2 is the schematic flow chart of embodiment 2 of the present invention.

The codes in the drawings are: 1 is the marketing account database, 2 is the marketing system database, 3 is the marketing business database, 4 is the first terminal interface, 5 is the second terminal interface, and 6 is the power purchase card reading and writing unit , 7 is an account verification logic unit, 8 is an account information cache unit, 9 is a corresponding account user data call unit, 10 is a user data family logic analysis unit, 11 is a family mark cache unit, 12 is a terminal operation authority unit, 13 is the terminal operation control unit, 14 is the terminal operation command input terminal, 15 is the terminal business service command trigger unit, 16 is the service command cache unit, 17 is the command mark extraction unit, 18 is the command mark cache unit, 19 is the The identification logic analysis unit, 20 is the identification cache unit, 21 is the service language control unit, 22 is the business application unit, 23 is the business data cache unit, 24 is the marked voice corpus, 25 is the automatic service broadcast control unit, 26 is the terminal voice Control unit, 27 is a voice bank selection unit, 28 is a voice data cache unit, 29 is a terminal voice broadcast unit, 30 is a business data voice marking unit, 31 is a digital marking voice bank, 32 is a business data voice comparison unit, 33 34 is a terminal page text information control unit, 35 is a marked text information library, 36 is a multilingual text information library selection unit, 37 is a text information data cache unit, and 38 is a terminal page display unit.

Detailed ways

The present invention is not limited by the following examples, and specific implementation methods can be determined according to the technical solutions of the present invention and actual conditions.

Below in conjunction with embodiment and accompanying drawing, the present invention will be further described:

Embodiment 1: As shown in Figure 1, the multilingual integrated call engine in the electric self-service payment terminal includes a language recognition module, an instruction recognition module, a service language logic module, a voice service logic module, a text information service logic module, and a business application A logic module and a business support database, wherein, the first signal output end of the business support database is electrically connected to the first signal input end of the language recognition module; the second signal output end of the business support database is connected to the second signal input end of the language recognition module Electrical connection; the third signal output end of the business support database is electrically connected to the first signal input end of the business application logic module; the first signal output end of the language identification module is electrically connected to the signal input end of the instruction identification module; the language identification module The second signal output end is electrically connected to the first signal input end of the service language logic module; the third signal output end of the language identification module is electrically connected to the first signal input end of the voice service logic module; the first signal output of the instruction identification module end is electrically connected with the second signal input end of the business application logic module; the second signal output end of the instruction recognition module is electrically connected with the second signal input end of the service language logic module; the first signal output end of the service language logic module is connected with the voice The second signal input end of the service logic module is electrically connected; the second signal output end of the service language logic module is electrically connected with the first signal input end of the text information service logic module; the first signal output end of the business application logic module is connected with the text information The second signal input end of the service logic module is electrically connected; the second signal output end of the service application logic module is electrically connected with the third signal input end of the voice service logic module. When in use, the user inserts the power purchase card into the language recognition module, and the language recognition module can read the user account information on the IC chip of the power purchase card, and compare it with the data in the business support database to confirm the existence of the corresponding account, then Call the user profile database from the business support database, extract the user group information of the corresponding account, and determine the user group; after confirming the user group, the service language logic module calls the corresponding service language through the voice service logic module and the text information service logic module; The user can operate the terminal through the instruction recognition module, and at the same time, the voice service logic module reads the service information of the self-service payment terminal; Read aloud and display text information at the same time. The multilingual integrated call engine in the electric self-service payment terminal realizes the identification of user ethnicity and provides users with services in corresponding languages, so that users who can only understand minority languages but cannot recognize minority characters can also use electricity conveniently. Self-service payment terminal; call the user information by identifying the user’s power purchase card, identify the user’s ethnicity, and provide corresponding language services; through the voice service process, users who cannot recognize text information can also operate the terminal; through the corresponding Language automatic voice broadcast terminal operation interface information, and at the same time display through text information, guide users to understand terminal display information and functional operations through dual prompts of voice and text; adopt the method of terminal integrated language database, according to user ethnic information And the functional operation steps automatically call the corresponding language voice and text information database, realize the intelligent calling of the voice information database and text information database, and display the text information and voice broadcast in real time according to the operation steps; through the real-time calling of the intelligent voice database and text information database , compared with the traditional bilingual page display technology, it has a higher rate of information processing and a wider range of applications, effectively improving the level of self-service payment services; the multilingual integrated call engine in the electric self-service payment terminal is equipped with its own integrated voice corpus and text information library, to mark the operation instructions, and realize the new language service for the terminal by adding a new language voice corpus and text information library. There is no need for secondary development and upgrade of the terminal, and the maintenance is convenient, safe, and efficient.

According to actual needs, the multilingual integrated call engine in the above electric self-service payment terminal can be further optimized or/and improved:

As shown in FIG. 1 , the above-mentioned business support database includes a marketing account database 1 , a marketing system database 2 , a marketing business database 3 , a first terminal interface 4 and a second terminal interface 5 .

As shown in Figure 1, the above-mentioned language identification module includes a power purchase card reading and writing unit 6, an account verification logic unit 7, an account information cache unit 8, a corresponding account user data call unit 9, a user data group logic analysis unit 10 and a group The signal output end of the power purchase card reading and writing unit 6 is electrically connected to the first signal input end of the account verification logic unit 7; the signal output end of the marketing account database 1 is verified with the account number through the first terminal interface 4 The second signal input end of the logic unit 7 is electrically connected; the signal output end of the account verification logic unit 7 is electrically connected to the signal input end of the account information cache unit 8; the first signal output end of the account information cache unit 8 is connected to the corresponding account user data The first signal input end of the calling unit 9 is electrically connected; the signal output end of the marketing system database 2 is electrically connected with the second signal input end of the corresponding account user data calling unit 9 through the second terminal interface 5; the corresponding account user data calling unit The signal output end of 9 is electrically connected to the signal input end of the user data family logic analysis unit 10;

As shown in accompanying drawing 1, above-mentioned instruction recognition module comprises terminal machine operation authority unit 12, terminal machine operation control unit 13, terminal machine operation command input terminal 14, terminal machine business service command trigger unit 15, service command cache unit 16, instruction Mark extraction unit 17 and instruction mark cache unit 18, the second signal output end of account information cache unit 8 is electrically connected with the signal input end of terminal machine operation authority unit 12; The first signal input end of the control unit 13 is electrically connected; the signal output end of the terminal operation instruction input end 14 is electrically connected with the second signal input end of the terminal operation control unit 13; the signal output end of the terminal operation control unit 13 is connected with The signal input end of the terminal business service instruction triggering unit 15 is electrically connected; the signal output end of the terminal business service instruction triggering unit 15 is electrically connected with the signal input end of the service instruction buffer unit 16; the first signal output of the service instruction buffer unit 16 is terminal is electrically connected to the signal input end of the instruction tag extraction unit 17; the signal output end of the instruction tag extraction unit 17 is electrically connected to the signal input end of the instruction tag buffer unit 18.

As shown in accompanying drawing 1, above-mentioned service language logic module comprises identification logic analysis unit 19, identification cache unit 20 and service language control unit 21, the first signal output end of group type mark cache unit 11 and the first signal output terminal of identification logic analysis unit 19 A signal input end is electrically connected; the signal output end of the instruction tag buffer unit 18 is electrically connected to the second signal input end of the identification logic analysis unit 19; the signal output end of the identification logic analysis unit 19 is electrically connected to the signal input end of the identification buffer unit 20 Connection; the signal output end of the identification buffer unit 20 is electrically connected to the signal input end of the service language control unit 21 .

As shown in accompanying drawing 1, above-mentioned service application logic module comprises service application unit 22 and service data cache unit 23, and the second signal output end of service instruction cache unit 16 is electrically connected with the first signal input end of service application unit 22; Marketing The signal output end of the service database 3 is electrically connected to the second signal input end of the service application unit 22 ; the signal output end of the service application unit 22 is electrically connected to the signal input end of the service data cache unit 23 .

As shown in accompanying drawing 1, above-mentioned voice service logic module comprises marking voice corpus 24, automatic service broadcast control unit 25, terminal machine voice control unit 26, voice storehouse selection unit 27, voice data cache unit 28, terminal machine voice broadcast unit 29 , business data voice mark unit 30, digital mark voice storehouse 31, business data voice comparison unit 32 and business data voice cache unit 33, the second signal output end of group type mark cache unit 11 and the first of automatic service announcement control unit 25 A signal input end is electrically connected; the first signal output end of the mark speech corpus 24 is electrically connected with the second signal input end of the automatic service broadcast control unit 25; the signal output end of the automatic service broadcast control unit 25 is connected with the terminal voice broadcast unit 29 The first signal input end of the mark speech corpus 24 is electrically connected with the first signal input end of the voice library selection unit 27; the first signal output end of the service language control unit 21 is connected with the terminal voice control The signal input end of unit 26 is electrically connected; The signal output end of terminal machine voice control unit 26 is electrically connected with the second signal input end of voice library selection unit 27; The signal input end is electrically connected; the signal output end of the voice data cache unit 28 is electrically connected with the second signal input end of the terminal voice broadcast unit 29; the first signal output end of the service data cache unit 23 is connected with the service data voice marking unit 30 The signal input end is electrically connected; the signal output end of the service data voice mark unit 30 is electrically connected with the first signal input end of the service data voice comparison unit 32; the signal output end of the digital mark voice storehouse 31 is compared with the service data voice comparison unit 32 The second signal input end of the service data voice comparison unit 32 is electrically connected with the signal input end of the service data voice buffer unit 33; the signal output end of the service data voice buffer unit 33 is connected with the terminal voice broadcast unit 29 is electrically connected to the third signal input terminal.

As shown in accompanying drawing 1, above-mentioned text information service logic module comprises terminal machine page text information control unit 34, marked text information library 35, multilingual text information library selection unit 36, text information data cache unit 37 and terminal machine page display unit 38. The second signal output end of the service language control unit 21 is electrically connected to the signal input end of the terminal machine page text information control unit 34; the signal output end of the terminal machine page text information control unit 34 is connected to the multilingual text information library selection unit 36 The first signal input end of the mark text information library 35 is electrically connected with the second signal input end of the multilingual text information library selection unit 36; the signal output end of the multilingual text information library selection unit 36 is connected with the text The first signal input end of information data cache unit 37 is electrically connected; The second signal output end of business data cache unit 23 is electrically connected with the second signal input end of text information data cache unit 37; The signal output of text information data cache unit 37 terminal is electrically connected to the signal input terminal of the page display unit 38 of the terminal.

The use process of the embodiment of the present invention one:

First, by inserting the power purchase card into the electric self-service payment terminal, the power purchase card account information is read by the power purchase card reading and writing unit 6 and sent to the account verification logic unit 7, and at the same time, the marketing account is invoked through the first terminal interface 4 The database 1 performs account verification and comparison, checks whether the account is legal, and sends the account information and the comparison result to the account information cache unit 8 .

The account information cache unit 8 sends the account information into the corresponding account data calling unit, sends the comparison result flag into the terminal operation authority unit 12, and the corresponding account user data calling unit 9 calls the marketing system database 2 after receiving the account information, and passes the second The terminal interface 5 takes out the user information corresponding to the account and sends it to the logic analysis unit 10 of the user profile group, and sends the analysis result to the group tag cache unit 11 after the analysis.

After the terminal operation authority unit 12 receives the comparison result pushed by the account information cache unit 8, if the account exists, the terminal operation authority is enabled, and an instruction is sent to the terminal operation control unit 13, the terminal displays the operation interface information, and the user Through the operation of the touch screen and keyboard of the terminal, the terminal operation command input terminal 14 can be operated, and the command enters the terminal operation control unit 13, and then sends a trigger signal to the terminal business service command trigger unit 15, and sends the corresponding command into the service The instruction cache unit 16 extracts the corresponding instruction ID by the instruction tag extraction unit 17 and sends it to the instruction ID cache unit 20 , and sends it to the ID logic analysis unit 19 after the instruction ID cache unit 20 finishes receiving data.

The identification logic analysis unit 19 performs logical AND calculations on the received ethnic label cache information and instruction identification, synthesizes a new identification, and sends it to the identification buffer unit 20, and sends it to the service language control unit after the identification buffer unit 20 has received all the data 21. Control terminal voice broadcast and text display.

After the automatic service broadcast control unit 25 receives the group mark buffer information, it extracts the corresponding service information and the terminal machine interface information voice segment from the marked voice corpus 24, and the voice segment is packed into the terminal machine voice broadcast unit 29, and the terminal machine The voice broadcast unit 29 reads service information and terminal machine interface information aloud.

After the user operates the terminal touch screen and keyboard, the newly generated logo is sent to the terminal voice control unit 26 and the terminal page text information control unit 34 through the service language control unit 21, and the voice library selection unit 27 receives the terminal voice control unit 26. After the signal of the signal, call the marked voice corpus 24, select the corresponding voice segment, send it into the voice data cache unit 28, and send it to the terminal voice broadcast unit 29 after the voice data cache unit 28 has received the data.

Simultaneously, the service data is sent into the service data voice mark unit 30, and after marking, it is sent into the service data voice comparison unit 32, and the service data voice comparison unit 32 extracts the corresponding voice segment of the digital mark voice storehouse 31, and sends it into the service data voice cache unit 33. After the service data voice buffer unit 33 collects the service data voice segment, send it to the terminal voice broadcast unit 29 to broadcast the service data.

After the terminal page text information control unit 34 receives the signal of the service language control unit 21, it controls the multilingual text information base selection unit 36 to extract the corresponding text information from the marked text information base 35, and sends it into the text information data cache unit 37 simultaneously. After receiving the data, the text information data cache unit 37 sends the data to the terminal page display unit 38 for text information display, and at the same time sends the service data to the text information data cache unit 37 for display.

Through the user's operation on the terminal, the business application unit 22 receives the command from the service command cache unit 16, activates the corresponding business function, and simultaneously extracts the corresponding business data from the marketing business database 3 to provide a business data source for text display and voice broadcast.

Embodiment 2: As shown in Figure 2, a method for using the multilingual integrated call engine in the electric self-service payment terminal in the above embodiment 1 is performed according to the following steps:

Step 101, language identification: through the language identification module and the business support database, identify the ethnicity of the account user corresponding to the power purchase card, and send the user's ethnicity information to the voice service logic module and the service language logic module;

Step 102, instruction identification: identify the operation instruction of the corresponding account user through the instruction identification module, and send the operation instruction information to the service language logic module and the business application logic module;

Step 103, service language selection: through the service language logic module, the user's ethnicity information and operation instruction information are logically calculated, and the calculation results are sent to the voice service logic module and the text information service logic module respectively;

Step 104, business processing: perform business processing through the business application logic module and the business support database according to the received operation instruction information, and send the business data to the voice service logic module and the text information service logic module respectively;

Step 105, voice broadcast and text display: the voice service logic module performs voice broadcast in the corresponding language according to the user's ethnicity information, logical calculation results, and business data; the text information service logic module performs user's ethnicity information and logical calculation results , and business data to display text in the corresponding language.

Embodiment one and embodiment two of the present invention have following beneficial effect:

1. Call the user information by identifying the user's power purchase card, identify the user's ethnicity, and provide corresponding language services.

2. Through the voice service process, users who cannot recognize text information can also operate the terminal.

3. Broadcast terminal operation interface information through automatic voice in the corresponding language, and display it through text information at the same time, and guide users to understand the information and functional operations displayed on the terminal through dual prompts of voice and text.

4. By adopting the method of terminal integrated language database, it automatically calls the corresponding language voice and text information database according to the user's ethnicity information and functional operation steps, realizing the intelligent calling of the voice information database and text information database, and displays the text in real time according to the operation steps Information and voice broadcast.

5. Through the real-time call of the intelligent voice library and text information library, compared with the traditional bilingual page display technology, the information processing rate is higher and the scope of application is wider, which effectively improves the self-service payment service level.

6. Equipped with its own integrated voice corpus and text information base, it can mark the operation instructions, and realize the new language service for the terminal by adding a new language voice corpus and text information base, without the need for secondary terminals Secondary development and upgrade, convenient, safe and efficient maintenance.

The above technical features constitute the embodiment of the present invention, which has strong adaptability and implementation effect, and non-essential technical features can be increased or decreased according to actual needs to meet the needs of different situations.

Claims (8)

1. the application method of the multilingual integration calling engine in a kind of electric power self-service payment terminal, it is characterised in that under State step execution：

Step 101, languages identify：Identify that power purchase card corresponds to accounting number users by languages identification module and Service Support Data storehouse Race it is other, and by the other information of the race of user send to voice service logic module and service logic of language module；

Step 102, instruction identification：The operational order of corresponding accounting number users is identified by instruction identification module, and operation is referred to Information is made to send to service language logic module and service application logic module；

Step 103, service language selects：The other information of the race of user and operation instruction information are entered by service language logic module Row and logical calculated, and result of calculation is respectively sent to voice service logic module and text information services logic module；

Step 104, business processing：Believed by service application logic module and Service Support Data storehouse according to the operational order received Breath carries out business processing, and business datum is respectively sent into voice service logic module and text information services logic module；

Step 105, voice broadcast and text are shown：Voice service logic module is according to the other information of race and logical calculated of user As a result, business datum carries out the voice broadcast of corresponding languages；Text information services logic module according to the other information of race of user, with The text that logical calculated result, business datum carry out corresponding languages is shown;

Multilingual integration calling engine in described electric power self-service payment terminal, it is characterised in that including languages identification module, Instruction identification module, service language logic module, voice service logic module, text information services logic module, service application Logic module and Service Support Data storehouse, wherein：First signal output part in Service Support Data storehouse and languages identification module First signal input part electrically connects；The secondary signal output end and the secondary signal of languages identification module in Service Support Data storehouse are defeated Enter end electrical connection；3rd signal output part in Service Support Data storehouse and the first signal input part electricity of service application logic module Connection；First signal output part of languages identification module electrically connects with the signal input part of instruction identification module；Languages identify mould The secondary signal output end of block electrically connects with the first signal input part of service language logic module；The 3rd of languages identification module Signal output part electrically connects with the first signal input part of voice service logic module；First signal output of instruction identification module End electrically connects with the secondary signal input of service application logic module；The secondary signal output end of instruction identification module and service The secondary signal input electrical connection of logic of language module；First signal output part of service language logic module and voice service The secondary signal input electrical connection of logic module；The secondary signal output end and text information services of service language logic module The first signal input part electrical connection of logic module；The first signal output part and text information services of service application logic module The secondary signal input electrical connection of logic module；The secondary signal output end of service application logic module and voice service logic The 3rd signal input part electrical connection of module.

2. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 1, its It is characterised by that Service Support Data storehouse includes marketing account data storehouse, marketing system database, sales service database, first eventually Terminal interface and second terminal machine interface.

3. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 2, its It is characterised by that languages identification module includes power purchase card read-write cell, account verifying logic unit, account information buffer unit, correspondingly Accounting number users data call unit, the other tag cache unit of the other logic analysis unit of subscriber data race and race, the read-write of power purchase card are single The signal output part of member electrically connects with the first signal input part of account verifying logic unit；The signal in account data of marketing storehouse is defeated Go out end to electrically connect with the secondary signal input of account verifying logic unit by first terminal machine interface；Account verifying logic list The signal output part of member electrically connects with the signal input part of account information buffer unit；First signal of account information buffer unit Output end electrically connects with the first signal input part of corresponding accounting number users data call unit；The signal of marketing system database is defeated Go out end to electrically connect with the secondary signal input of corresponding accounting number users data call unit by second terminal machine interface；Corresponding account The signal output part of number subscriber data call unit electrically connects with the signal input part of the other logic analysis unit of subscriber data race；With The signal output part of the other logic analysis unit of family data race electrically connects with the signal input part of the other tag cache unit of race.

4. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 3, its It is characterised by that instruction identification module includes terminal operation permission unit, terminal operation control unit, terminal operation instruction Input, terminating machine business service instruction triggers unit, service order buffer unit, cue mark extraction unit and cue mark Buffer unit, the secondary signal output end and the signal input part of terminal operation permission unit of account information buffer unit are electrically connected Connect；The signal output part of terminal operation permission unit electrically connects with the first signal input part of terminal operation control unit； The signal output part of terminal operation command input electrically connects with the secondary signal input of terminal operation control unit；Eventually The signal output part of terminal operation control unit electrically connects with the signal input part of terminating machine business service instruction triggers unit；Eventually The signal output part of terminal business service instruction triggers unit electrically connects with the signal input part of service order buffer unit；Service First signal output part of instruction cache unit electrically connects with the signal input part of cue mark extraction unit；Cue mark extracts The signal output part of unit electrically connects with the signal input part of cue mark buffer unit.

5. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 4, its It is characterised by that service language logic module includes mark logic analysis unit, mark buffer unit and service language control unit, First signal output part of the other tag cache unit of race electrically connects with identifying the first signal input part of logic analysis unit；Instruction The signal output part of tag cache unit electrically connects with identifying the secondary signal input of logic analysis unit；Identify logic analysis The signal output part of unit electrically connects with identifying the signal input part of buffer unit；Identify the signal output part and clothes of buffer unit The signal input part electrical connection for language control unit of being engaged in.

6. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 5, its It is characterised by that service application logic module includes service application unit and business datum buffer unit, service order buffer unit Secondary signal output end electrically connects with the first signal input part of service application unit；The signal output part of sales service database Electrically connected with the secondary signal input of service application unit；The signal output part of service application unit and business datum caching are single The signal input part electrical connection of member.

7. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 6, its It is characterised by that voice service logic module includes tagged speech corpus, control unit, terminating machine voice control are reported in automation services Unit processed, sound bank selecting unit, speech data buffer unit, terminating machine voice broadcast unit, business datum phonetic symbol list Member, numeral mark sound bank, business datum voice comparing unit and business datum speech buffer storage unit, the other tag cache unit of race Secondary signal output end and automation services report the first signal input part of control unit and electrically connect；Tagged speech corpus The secondary signal input that first signal output part reports control unit with automation services electrically connects；It is single that control is reported in automation services The signal output part of member electrically connects with the first signal input part of terminating machine voice broadcast unit；The second of tagged speech corpus Signal output part electrically connects with the first signal input part of sound bank selecting unit；First signal of service language control unit is defeated Go out end to electrically connect with the signal input part of terminating machine speech control unit；The signal output part and language of terminating machine speech control unit The secondary signal input electrical connection of sound storehouse selecting unit；The signal output part of sound bank selecting unit and speech data caching are single The signal input part electrical connection of member；Second letter of the signal output part of speech data buffer unit and terminating machine voice broadcast unit The electrical connection of number input；The signal of first signal output part of business datum buffer unit and business datum phonetic symbol unit is defeated Enter end electrical connection；First signal of the signal output part of business datum phonetic symbol unit and business datum voice comparing unit is defeated Enter end electrical connection；The secondary signal input electricity of the signal output part of numeral mark sound bank and business datum voice comparing unit Connection；The signal input part of the signal output part of business datum voice comparing unit and business datum speech buffer storage unit is electrically connected Connect；3rd signal input part of the signal output part of business datum speech buffer storage unit and terminating machine voice broadcast unit is electrically connected Connect.

8. the application method of the multilingual integration calling engine in electric power self-service payment terminal according to claim 7, its It is characterised by that text information services logic module includes terminating machine page text information control unit, retrtieval information bank, more Languages text message storehouse selecting unit, Text Information Data buffer unit and terminating machine page presentation unit, service language control The secondary signal output end of unit electrically connects with the signal input part of terminating machine page text information control unit；The terminating machine page The signal output part of text message control unit electrically connects with the first signal input part of multilingual text message storehouse selecting unit； The signal output part of retrtieval information bank electrically connects with the secondary signal input of multilingual text message storehouse selecting unit；It is more First signal input part of the signal output part and Text Information Data buffer unit of languages text message storehouse selecting unit is electrically connected Connect；The secondary signal output end of business datum buffer unit is electrically connected with the secondary signal input of Text Information Data buffer unit Connect；The signal output part of Text Information Data buffer unit electrically connects with the signal input part of terminating machine page presentation unit.