CN104299330A - Long-distance virtual teller system and method for self-help card distribution - Google Patents
Long-distance virtual teller system and method for self-help card distribution Download PDFInfo
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- 238000000034 method Methods 0.000 title claims description 14
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- 238000011084 recovery Methods 0.000 claims description 12
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- 238000004891 communication Methods 0.000 claims description 7
- 238000012545 processing Methods 0.000 abstract description 5
- 230000007175 bidirectional communication Effects 0.000 abstract 1
- 235000021167 banquet Nutrition 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 4
- 238000012795 verification Methods 0.000 description 4
- 230000002452 interceptive effect Effects 0.000 description 3
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- 238000012546 transfer Methods 0.000 description 2
- 238000012550 audit Methods 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000012790 confirmation Methods 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
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Abstract
The invention relates to a long-distance virtual teller system for self-help card distribution. The system comprises an industrial personal computer, the output end of a display module of the industrial personal computer is connected with the input end of a display screen, the output end of an audio module of the industrial personal computer is connected with the input end of a loudspeaker, the output end of an operation screen is connected with the input end of the industrial personal computer, the output end of a scanning recognition module is connected with the input end of the industrial personal computer, the control end of the industrial personal computer is connected with the input end of a U-key distribution module, the output end of a camera is connected with the input end of the industrial personal computer, the output end of the industrial personal computer is connected with the input end of a printer, the output end of an identity recognition module is connected with the input end of the industrial personal computer, the control end of the industrial personal computer is connected with the input end of a card reading and distributing machine, the industrial personal computer is connected with a bi-directional communication end of a money depositing and withdrawing module, and the industrial personal computer is used for controlling the modules to work cooperatively to finish card reading and distributing, card reading and money depositing and withdrawing work automatically. By means of the long-distance virtual teller system, cash processing pressure is reduced, work efficiency is improved, card self-distributing service is achieved, the occupation rate of counter resources is reduced, queuing pressure is relieved, and service satisfaction is improved.
Description
Technical field
The invention belongs to automation equipment field, particularly relate to a kind of virtual teller's system and method for remote self-help hair fastener.
Background technology
Along with the development of financial field and client are to the raising of Possum aspect demand, bank service is also faced with new challenges: business hall only provides 5*8 service time, can not provide 7*24 hour counter service, the 24 hour self-help banks be made up of ATM but cannot handle comprehensive business; Client often stands in a long queue to business hall transacting business, loses time; VIP big customer can not get corresponding high-end business, and banking brands development is restricted, and is difficult to attract new high-end customer to add.
Individual client's transacting business operation behavior transfers to " Self-Service " from " manual service " gradually, and the customer experience of " based on visitor " becomes the trend that bank provides innovation service.
Summary of the invention
The invention provides a kind of virtual counter-employee system of remote self-help hair fastener, be intended to solve that teller cash processing pressure is large, inefficiency, cabinet face resource occupation are large, queuing time just, the problem of customer satisfaction with services difference.
The present invention realizes like this, a kind of virtual counter-employee system of remote self-help hair fastener, described virtual counter-employee system comprises industrial computer, display screen, camera, to deposit and withdraw module, printer, Card Reader card sender, scanning recognition module, identification module, operation screen, loudspeaker and U-key provide module, the display module output terminal of described industrial computer connects the input end of described display screen, the audio-frequency module output terminal of described industrial computer connects the input end of described loudspeaker, described operation screen output terminal connects the input end of described industrial computer, described scanning recognition module output terminal connects described industrial computer input end, described industrial computer control end connects described U-key and provides module input, described camera output terminal connects described industrial computer input end, described industrial computer output terminal connects described printer input end, described identification module output terminal connects described industrial computer input end, described industrial computer control end connects the input end of described Card Reader card sender, to deposit and withdraw described in described industrial computer connects module two-way communication, self-service the completing of co-ordination utilizing described industrial computer to control between modules reads hair fastener, Card Reader and the work of depositing and withdrawing.
Further technical scheme of the present invention is: described virtual counter-employee system also comprises background server data message being carried out to back-up storage, and described background server connects described industrial computer by data communication.
Further technical scheme of the present invention is: described in module of depositing and withdrawing comprise petty deposit unit and cash-access money unit, described petty deposit unit is for handling the exchange slip carried out between card and card; Cash-access money unit is used for the operation that user carries out scattered spot assets and withdraws the money.
Further technical scheme of the present invention is: described scanning recognition module comprises scanning recovery instrument and finger-print recognising instrument, and described scanning recovery instrument is used for carrying out scanning recovery archive backups to the agreement signed and issued and carries out pros and cons scanning archive backups with the I.D. examined; Described finger-print recognising instrument carries out finger scan typing and handles when depositing and withdrawing carrying out fingerprint identification when being used for out card.
Further technical scheme of the present invention is: the A4 laser printer that described printer adopts.
Further technical scheme of the present invention is: what described camera adopted is high-definition camera, and described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.
Another object of the present invention is to a kind of method that remote self-help hair fastener based on the virtual counter-employee system described in any one of claim 1-6 is provided, said method comprising the steps of:
A, to generate according to the type of hair fastener business and open card agreement;
B, scanning ID (identity number) card information online checking user profile, as verified successfully, then perform step C, as verified failure, then and repeated execution of steps B;
C, receive the essential information of user's input, and export and open card agreement with Quick Response Code;
The validity of the agreement Quick Response Code of D, reception scanning input, as scan protocols Quick Response Code is effective, then shooting is opened card agreement and performs step e; As invalid in scan protocols Quick Response Code, then perform step C;
The certification finger print information of E, reception user typing;
F, reception shooting user images are carried out user profile and are examined, and as examined successfully, then performing step G, as examined failure, then returning step e;
G, receive user input password and hair fastener and export strip.
Further technical scheme of the present invention is: described step F center real user information is that the information demonstrate,proved number by the common identity in the I.D. of scanning and shooting user images and public security household register system is carried out certification and examined.
Further technical scheme of the present invention is: take user images in described step F and adopt high-definition camera, described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.
Further technical scheme of the present invention is: the numerical information of soft keyboard that system generates automatically carries out input six that what password in described step G adopted is.
The invention has the beneficial effects as follows: by remote dummy counter-employee system, alleviate teller's cash processing pressure, improve teller's work efficiency, achieve Self-help card-distributing business, reduce cabinet face resources occupation rate, reduce cabinet face queue pressure, improve customer satisfaction with services, pass through innovative technology, reliable cash recycle scheme is provided, reduce cash occupancy and reduce sorting cost, expand lowboy monetary transaction, improve lowboy utilization factor, shunting high cube container client, for client provides the cash client of one-stop secret, attract more high-end customer, reduce teller's counting working pressure, developing financial service new channel, improve channel profitability, start Possum transaction video interactive channel, promote customer perception, improve event handling efficiency.
Accompanying drawing explanation
Fig. 1 is the structured flowchart of the virtual counter-employee system of the remote self-help hair fastener that the embodiment of the present invention provides;
Fig. 2 is the method flow diagram of the remote self-help hair fastener that the embodiment of the present invention provides; .
Embodiment
Reference numeral: 1-industrial computer 2-display screen 3-operation screen 4-loudspeaker 5-Card Reader card sender 6-camera 7-U-key provides module 8-identification module 9-and scans recovery instrument 10-finger-print recognising instrument 11-printer 12-cash-access money unit 13-petty deposit unit 14-background server
Fig. 1 shows the virtual counter-employee system of remote self-help hair fastener provided by the invention, described virtual counter-employee system comprises industrial computer 1, display screen 2, camera 6, to deposit and withdraw module, printer 11, Card Reader card sender 5, scanning recognition module, identification module 8, operation screen 3, loudspeaker 4 and U-key provide module 7, the display module output terminal of described industrial computer 1 connects the input end of described display screen 2, the audio-frequency module output terminal of described industrial computer 1 connects the input end of described loudspeaker 4, described operation screen 3 output terminal connects the input end of described industrial computer 1, described scanning recognition module output terminal connects described industrial computer 1 input end, described industrial computer 1 control end connects described U-key and provides module 7 input end, described camera 6 output terminal connects described industrial computer 1 input end, described industrial computer 1 output terminal connects described printer 11 input end, described identification module 8 output terminal connects described industrial computer 1 input end, described industrial computer 1 control end connects the input end of described Card Reader card sender 5, to deposit and withdraw described in described industrial computer 1 connects module two-way communication, self-service the completing of co-ordination utilizing described industrial computer 1 to control between modules reads hair fastener, Card Reader and the work of depositing and withdrawing.By remote dummy counter-employee system, alleviate teller's cash processing pressure, improve teller's work efficiency, achieve Self-help card-distributing business, reduce cabinet face resources occupation rate, reduce cabinet face queue pressure, improve customer satisfaction with services, pass through innovative technology, reliable cash recycle scheme is provided, reduce cash occupancy and reduce sorting cost, expand lowboy monetary transaction, improve lowboy utilization factor, shunting high cube container client, for client provides the cash client of one-stop secret, attract more high-end customer, reduce teller's counting working pressure, developing financial service new channel, improve channel profitability, start Possum transaction video interactive channel, promote customer perception, improve event handling efficiency.
Described virtual counter-employee system also comprises the background server 14 data message being carried out to back-up storage, and described background server 14 connects described industrial computer 1 by data communication.What described data communication adopted is wired network service.Network service speed is fast, safety and stability.
Described module of depositing and withdrawing comprises petty deposit unit 13 and cash-access money unit 12, and described petty deposit unit 13 is for handling the exchange slip carried out between card and card; The operation that cash-access money unit 12 carries out scattered spot assets for user and withdraws the money.
Described scanning recognition module comprises scanning recovery instrument 9 and finger-print recognising instrument 10, and described scanning recovery instrument 9 carries out pros and cons scanning archive backups for carrying out scanning recovery archive backups to the agreement signed and issued with the I.D. examined; Carry out finger scan typing when described finger-print recognising instrument 10 is for opening card and handle when depositing and withdrawing carrying out fingerprint identification.
The A4 laser printer that described printer 11 adopts.Adopt laser printer types speed fast, do not need often to change toner cartridge.
What described camera 6 adopted is high-definition camera, and described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.Adopt high-definition camera be convenient to the later stage take pictures certification time can divide evident clearly.
What described background server adopted is the Brand Service devices such as IMB, HP, DELL.
Fig. 2 illustrates the process flow diagram of the method for a kind of remote self-help hair fastener based on virtual counter-employee system that another object of the present invention provides, and details are as follows for it:
In step S1, client enters transaction picture by display screen, selects the button Requested Debit Card, and enters after selecting hair fastener business, enters reading and open card agreement, when the approve button on clicking operation screen after reading the card agreement that is over out enters in next step S2.
In step S2, client, according to the information of picture, is read second-generation identification card information by identification module, if client identity information does not read successful client can select recognition button again, carries out client identity information and again reads; If customer information reads after successful client clicks confirming button and enters the online checking identification check page; After the success of online checking identification check, picture points out I.D. tow sides of taking pictures, after I.D. has been taken pictures; Online checking identity unsuccessfully can repeat step S2.
In step S3, enter personal information User Interface, client fills in personal information according to the prompting of page list, except name, sex, I.D., address can be brought into automatically by I.D. scanning result, all the other contents need be filled in voluntarily according to prompting, mainly comprise: choose a profession, revise mailing address and postcode, fill in phone (can more than one) and email address.After personal information has been filled in, Signature Confirmation is pointed in operation screen signature region after errorless from the information solicitation newly verifying and confirming oneself, automatically print protocol " debit card contract " interface is proceeded to, agreement is produced simultaneously and prints Quick Response Code, the agreement generating Quick Response Code is printed, print complete, client read errorless after, handwritten signature confirm.
In step S4, utilize the Quick Response Code that scanning recovery instrument 9 scan protocols generates, after the validity of verification protocol, agreement of taking pictures again when agreement is effective, time as invalid in agreement, then carries out the repetitive operation of step S3; After agreement of taking pictures success, after agreement is put into agreement recovery place by picture prompting, perform step S4.
In step S5, receive the certification finger print information of user's typing.
In step S6, after fingerprint typing examination & verification, picture prompting enters certification link of taking pictures; Long-distance video is attended a banquet and to be talked with customer voice, according to client to good shooting visual angle, takes pictures, and after process picture completes, display is taken pictures imaging; Simultaneously long-distance video is attended a banquet and is examined user profile, and examining user profile is that the information demonstrate,proved number by the common identity in the I.D. of scanning and shooting user images and public security household register system is carried out certification and examined.Shooting is opened card people image and is adopted high-definition camera, and described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.After client clicks " submission " after credit verification, show current wait number picture; After system audit passes through, display opens card examination & verification by picture, and client clicks " determination ", enters next step S7, as signal auditing failure then returns step S5.
In step S7, receive user input password and card sender export strip; This page needs client to set the password for inquiry of Xin Kaika, and twice input content is identical could be set successfully, and arranging what open that clip pin adopts is that the soft keyboard that system generates automatically carries out the numerical information of input six as password for inquiry.This step does not eject soft keyboard, and access to your password input through keyboard.Client clicks " determination " button and enters next step; Client can select the sign on function needing to open voluntarily, sign on function comprises: open Web bank, Mobile banking, telephone bank, Possum is transferred accounts, all selection is open-minded for the logical business of silver-colored letter, fund account or acquiescence, after clicking " determination ", system automatic call is long-range attends a banquet, and display connection is attended a banquet picture; Be connected to after attending a banquet, client clicks " determination " button and enters next step display service contracting agreement, client read rear click " I has read and have agreed to all accord " button enter next step display customer selecting need signing service, to transfer accounts every day limit, note of client's selecting properly clicks " transmission " button after receiving phone number, click " determination " button after correctly filling in note dynamic password to enter next step and carry out finger print identifying, after finger print identifying; Client enters next step and prints strip after clicking " submission " button, after client clicks and prints strip, take strip and bank card away, Self-help card-distributing has been concluded the business.
By remote dummy counter-employee system, alleviate teller's cash processing pressure, improve teller's work efficiency, achieve Self-help card-distributing business, reduce cabinet face resources occupation rate, reduce cabinet face queue pressure, improve customer satisfaction with services, pass through innovative technology, reliable cash recycle scheme is provided, reduce cash occupancy and reduce sorting cost, expand lowboy monetary transaction, improve lowboy utilization factor, shunting high cube container client, for client provides the cash client of one-stop secret, attract more high-end customer, reduce teller's counting working pressure, developing financial service new channel, improve channel profitability, start Possum transaction video interactive channel, promote customer perception, improve event handling efficiency.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, all any amendments done within the spirit and principles in the present invention, equivalent replacement and improvement etc., all should be included within protection scope of the present invention.
Claims (10)
1. the virtual counter-employee system of a remote self-help hair fastener, it is characterized in that, described virtual counter-employee system comprises industrial computer, display screen, camera, to deposit and withdraw module, printer, Card Reader card sender, scanning recognition module, identification module, operation screen, loudspeaker and U-key provide module, the display module output terminal of described industrial computer connects the input end of described display screen, the audio-frequency module output terminal of described industrial computer connects the input end of described loudspeaker, described operation screen output terminal connects the input end of described industrial computer, described scanning recognition module output terminal connects described industrial computer input end, described industrial computer control end connects described U-key and provides module input, described camera output terminal connects described industrial computer input end, described industrial computer output terminal connects described printer input end, described identification module output terminal connects described industrial computer input end, described industrial computer control end connects the input end of described Card Reader card sender, to deposit and withdraw described in described industrial computer connects module two-way communication, self-service the completing of co-ordination utilizing described industrial computer to control between modules reads hair fastener, Card Reader and the work of depositing and withdrawing.
2. virtual counter-employee system according to claim 1, is characterized in that, described virtual counter-employee system also comprises background server data message being carried out to back-up storage, and described background server connects described industrial computer by data communication.
3. virtual counter-employee system according to claim 1 and 2, is characterized in that, described in module of depositing and withdrawing comprise petty deposit unit and cash-access money unit, described petty deposit unit is for handling the exchange slip carried out between card and card; Cash-access money unit is used for the operation that user carries out scattered spot assets and withdraws the money.
4. virtual counter-employee system according to claim 3, it is characterized in that, described scanning recognition module comprises scanning recovery instrument and finger-print recognising instrument, and described scanning recovery instrument is used for carrying out scanning recovery archive backups to the agreement signed and issued and carries out pros and cons scanning archive backups with the I.D. examined; Described finger-print recognising instrument carries out finger scan typing and handles when depositing and withdrawing carrying out fingerprint identification when being used for out card.
5. virtual counter-employee system according to claim 4, is characterized in that, the A4 laser printer that described printer adopts.
6. virtual counter-employee system according to claim 5, is characterized in that, what described camera adopted is high-definition camera, and described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.
7., based on a method for the remote self-help hair fastener of the virtual counter-employee system described in any one of claim 1-6, it is characterized in that, said method comprising the steps of:
A, to generate according to the type of hair fastener business and open card agreement;
B, scanning ID (identity number) card information online checking user profile, as verified successfully, then perform step C, as verified failure, then and repeated execution of steps B;
C, receive the essential information of user's input, and export and open card agreement with Quick Response Code;
The validity of the agreement Quick Response Code of D, reception scanning input, as scan protocols Quick Response Code is effective, then shooting is opened card agreement and performs step e; As invalid in scan protocols Quick Response Code, then perform step C;
The certification finger print information of E, reception user typing;
F, reception shooting user images are carried out user profile and are examined, and as examined successfully, then performing step G, as examined failure, then returning step e;
G, receive user input password and hair fastener and export strip.
8. method according to claim 7, is characterized in that, described step F center real user information is that the information demonstrate,proved number by the common identity in the I.D. of scanning and shooting user images and public security household register system is carried out certification and examined.
9. method according to claim 8, is characterized in that, take user images in described step F and adopt high-definition camera, described high-definition camera adopts ccd video camera, and the resolution of described ccd video camera is 1600x1200, and frame per second is greater than 15fps.
10. method according to claim 8, is characterized in that, the numerical information of soft keyboard that system generates automatically carries out input six that what password in described step G adopted is.
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Cited By (7)
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| CN104794828A (en) * | 2015-03-27 | 2015-07-22 | 湖南长城信息金融设备有限责任公司 | Remote bank teller terminal based on L-shaped layout |
| CN106204957A (en) * | 2016-07-08 | 2016-12-07 | 向上 | Multifunctional safety self-help teller machine |
| CN106898100A (en) * | 2017-03-29 | 2017-06-27 | 广州市华标科技发展有限公司 | A kind of double-deck card-issuing equipment and hair fastener method |
| CN107886652A (en) * | 2017-11-21 | 2018-04-06 | 浪潮金融信息技术有限公司 | A kind of finance self-help hair fastener method and terminal |
| CN108763883A (en) * | 2018-04-08 | 2018-11-06 | 深圳盒子信息科技有限公司 | A kind of confirmation method of information, device and equipment |
| CN110648477A (en) * | 2019-10-23 | 2020-01-03 | 浪潮金融信息技术有限公司 | Wall-mounted self-service terminal for issuing virtual bank card |
| CN113643039A (en) * | 2021-08-11 | 2021-11-12 | 中国银行股份有限公司 | Intelligent over-the-counter business transaction processing method and device |
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| CN110648477A (en) * | 2019-10-23 | 2020-01-03 | 浪潮金融信息技术有限公司 | Wall-mounted self-service terminal for issuing virtual bank card |
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| CN113643039B (en) * | 2021-08-11 | 2023-12-19 | 中国银行股份有限公司 | Intelligent counter business transaction processing method and device |
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