CN104240049A - Comprehensive order handling platform - Google Patents
Comprehensive order handling platform Download PDFInfo
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- CN104240049A CN104240049A CN201310230944.3A CN201310230944A CN104240049A CN 104240049 A CN104240049 A CN 104240049A CN 201310230944 A CN201310230944 A CN 201310230944A CN 104240049 A CN104240049 A CN 104240049A
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Abstract
The invention discloses a comprehensive order handling platform which comprises a store order control and management unit, a network order control and management unit, a call center order control and management unit, an order generation unit, an order verification unit and an order management database unit. The store order control and management unit, the network order control and management unit and the call center order control and management unit are used for generating store orders, network orders and call orders. The order generation unit is used for summarizing and analyzing the various orders. The order verification unit is used for generating final determined orders. The order management database unit is used for storing the final determined orders transmitted by the order verification unit and completing order distribution through external order calling information. According to the comprehensive order handling platform, the generated orders can be handled in time, and the distribution function is achieved; due to the fact that the order management database unit is called, order omission is reduced, and the user waiting time is shortened.
Description
Technical field
The invention belongs to networking technology area, relate to a kind of order processing system, specifically a kind of integrate line reach the standard grade under the design of order total system.
Background technology
The JXC System of retail trade is centered by member and order and goods and fund turnover, is the management system of the logistics of enterprise, cash flow, information flow integration.The generation of violation operation phenomenon effectively can be controlled to the unified management of order, the data such as member are transmitted timely and effectively and can reduce the stand-by period of member and frequent register flow path in each operation system of whole company, improve the efficiency that user uses, for enterprise wins more potential customers.
C/S is also known as Client/Server or Client/Server.Server adopts high performance PC, workstation or minicomputer usually, and adopt large-scale database system, the advantage of C/S is the processing power that can give full play to client rs PC, a lot of work can submit to server again after client process, have fast response time, access mode safety, Internet traffic low, be conducive to feature such as process mass data etc.In view of these advantages, the great retail trade of current data throughput is all adopt the JXC System of C/S framework to come client substantially, sales data, order data etc. manage, but rhythm of life constantly accelerate current, no matter be normal client or supvr, to various information and the consumption of member, all need to grasp timely and analyze, the time delay of the JXC System synchrodata of C/S framework obviously can not be satisfied the demand, in this case just needing again can be timely in conjunction with one while the advantage utilizing C/S structural system as far as possible, the system of the B/S structure of the transmission necessary data of safety carries out making up and integrating better to carry out managing and analysis decision for supvr.
But due to existing large-scale commercial company, there is B2C official website, third party's electricity business platform in it simultaneously, as the various types of sales channel of Jingdone district, sky cat etc., call center and shops, often kind of channel all can produce different sales order data respectively, cannot carry out gathering and unifying to assign, create information island, result in order data treatment effeciency very low.Its line reach the standard grade under the unified processing platform of order neither one, cause the delay of data, and the omission of some orders, all cause certain loss so just to both parties.
Summary of the invention
Technical matters to be solved by this invention is to provide a kind of order total system, and it can be integrated line and to reach the standard grade all sequence informations of lower platform, and processing speed is fast.
The technical scheme that the present invention solves the employing of its technical matters is: a kind of order total system, specifically comprises: shops's order control and management unit, network order control and management unit, call center's order control and management unit, order generation unit, Firm Order unit and order management Database Unit; Described shops order control and management unit for receiving the order in shops, and by shops's order transmission to order generation unit; Described network order control and management unit for receiving webserver order, and by network order transmission to order generation unit; Hand telephone for receiving call order, and is transferred to order generation unit by described call center order control module; Described order generation unit is used for all kinds of orders of shops's order control and management unit, network order control and management unit, the transmission of call center's order control and management unit to carry out Macro or mass analysis, and by the order data information transmission after gathering to Firm Order unit; Described Firm Order unit is used for the confirmation being sent acknowledgement of orders information and reception order subscriber reply by the webserver to order subscriber, and according to confirmation, generates last confirmation order transmission to order management Database Unit; Described order management Database Unit for depositing finally confirming an order of Firm Order unit transmission, and by external call order data information, completes the dispensing of order.
Further, described shops order control and management unit, network order control and management unit, data transfer mode between call center's order control and management unit and order generation unit adopt http protocol and soap protocol, and described Firm Order unit and order management Database Unit adopt digital signature and MD5 algorithm in external data queries and invoked procedure.
Further, described shops order control and management unit, network order control and management unit, call center's order control and management unit generate shops's order, the information of carrying in network order and hand telephone comprise the name of order subscriber, telephone number, merchandise news and quantity and time of delivery.
Further, described Firm Order unit comprises order processing server and note automatic transceiving unit, the order data information transmission that described order processing server is used for order generation unit to transmit to note automatic transceiving unit, and goes out last confirming an order according to the confirmation information sifting of the order subscriber of note automatic transceiving unit transmission; Described note automatic transceiving unit adopts note automatic generation server that sequence information is sent to order subscriber, and receives the confirmation of order subscriber reply.
Further, also comprise member and identify administrative unit, described member identifies that administrative unit is used for depositing the data message of member, and realizes the data interaction with other units by the webserver.
Further, the data message of described member comprises member names, address, purchase history information and member's grade.
The invention has the beneficial effects as follows: adopt a kind of order total system of the present invention, by adopting the integration of shops's order control and management unit, network order control and management unit, call center's order control and management unit realization to shops's order, network order and hand telephone, the order of generation can be processed in time, complete dispensing function, by calling order management Database Unit, reduce the omission of order and reduce period of reservation of number.
Accompanying drawing explanation
Fig. 1 is the structured flowchart of a kind of order total system of the embodiment of the present invention;
Fig. 2 is the FB(flow block) of a kind of order total system of the embodiment of the present invention.
Embodiment
Below in conjunction with accompanying drawing, embodiments of the invention are further described.
Be illustrated in figure 1 the structured flowchart of a kind of order total system of the embodiment of the present invention, it comprises: shops's order control and management unit, network order control and management unit, call center's order control and management unit, order generation unit, Firm Order unit and order management Database Unit; Described shops order control and management unit for receiving the order in shops, and by shops's order transmission to order generation unit; Described call center's order control and management unit for receiving webserver order, and by network order transmission to order generation unit; Hand telephone for receiving call order, and is transferred to order generation unit by described call center order control module; Described order generation unit is used for all kinds of orders of shops's order control and management unit, network order control and management unit, the transmission of call center's order control and management unit to carry out Macro or mass analysis, and by the order data information transmission after gathering to Firm Order unit; Described Firm Order unit is used for the confirmation being sent acknowledgement of orders information and reception order subscriber reply by the webserver to order subscriber, and according to confirmation, generates last confirmation order transmission to order management Database Unit; Described order management Database Unit for depositing finally confirming an order of Firm Order unit transmission, and by external call sequence information, completes the dispensing of order.
Wherein said shops order control and management unit, network order control and management unit, data transfer mode between call center's order control and management unit and order generation unit adopt http protocol and soap protocol, and described Firm Order unit and order management Database Unit adopt digital signature and MD5 algorithm in external data queries and invoked procedure.
A kind of order of the present invention total system realizes all sequence informations by integration shops order, network order and hand telephone and ensures not omit in the process of process, does not repeat, and has filtered false sequence information, avoid the unnecessary work of personnel; Adopt http protocol and soap protocol, its transmission mode is simple, and volume of transmitted data is large, and efficiency is higher, decreases the stand-by period of user; And in external data queries and invoked procedure, adopt digital signature and MD5 algorithm at Firm Order unit and order management Database Unit, ensure that the timely and effective of data is answered, ensure that sequence information is not tampered, realize the security of data transmission.
Can understand in order to those of ordinary skill in the art below and implement the present invention, describe in detail to a kind of order total system of the present invention in conjunction with FB(flow block) as shown in Figure 2: a kind of order total system, it comprises shop order control and management unit, network order control and management unit, call center's order control and management unit, order generation unit, Firm Order unit, order management Database Unit and member and identifies administrative unit, the generation of shops's order of described shops order control and management unit can be by shops personnel typing sequence information, and be uploaded to order generation unit by network, the generation of the network order of described network order control and management unit can be that order subscriber submits sequence information to directly to the webserver, order generation unit is uploaded to again by network, the generation of the hand telephone of described call center's order control and management unit can be telephone receiving personnel typing sequence information, and be uploaded to order generation unit by network, in order to simplified characterization, the process of the generation of three kinds of orders is referred to as reception order in the following description, the information of carrying in wherein said order comprises the name of order subscriber, telephone number, merchandise news and quantity and the information such as time of delivery, delivery point, when generating order, member can be called and identify membership information in administrative unit, and reduce the operation of order Input Process, after order reception completes, sequence information is integrated by order processing server, and send acknowledgement of orders information by note automatic transceiving unit to user, user replys "No" and then terminates order work, user replys "Yes" and then generates last confirming an order by order processor, and confirmation is transferred to order management Database Unit, is inquired about or call up-to-date sequence information by outside artificial, thus complete the steps such as stock, deliver goods, complete whole transaction, finally upgrade the information such as the order status in order management Database Unit by the certification of signing for according to user again, and coordinate member to identify the renewal of membership information in administrative unit.
Claims (6)
1. an order total system, it is characterized in that, specifically comprise: shops's order control and management unit, network order control and management unit, call center's order control and management unit, order generation unit, Firm Order unit and order management Database Unit; Described shops order control and management unit for receiving the order in shops, and by shops's order transmission to order generation unit; Described network order control and management unit for receiving webserver order, and by network order transmission to order generation unit; Hand telephone for receiving call order, and is transferred to order generation unit by described call center order control module; Described order generation unit is used for all kinds of orders of shops's order control and management unit, network order control and management unit, the transmission of call center's order control and management unit to carry out Macro or mass analysis, and by the order data information transmission after gathering to Firm Order unit; Described Firm Order unit is used for the confirmation being sent acknowledgement of orders information and reception order subscriber reply by the webserver to order subscriber, and according to confirmation, generates last confirmation order transmission to order management Database Unit; Described order management Database Unit for depositing finally confirming an order of Firm Order unit transmission, and by external call order data information, completes the dispensing of order.
2. a kind of order total system as claimed in claim 1, it is characterized in that, described shops order control and management unit, network order control and management unit, data transfer mode between call center's order control and management unit and order generation unit adopt http protocol and soap protocol, and described Firm Order unit and order management Database Unit adopt digital signature and MD5 algorithm in external data queries and invoked procedure.
3. a kind of order total system as claimed in claim 1, it is characterized in that, the information of carrying in shops's order that described shops order control and management unit, network order control and management unit, call center's order control and management unit generate, network order and hand telephone comprises the name of order subscriber, telephone number, merchandise news and quantity and time of delivery.
4. a kind of order total system as claimed in claim 1, it is characterized in that, described Firm Order unit comprises order processing server and note automatic transceiving unit, the order data information transmission that described order processing server is used for order generation unit to transmit to note automatic transceiving unit, and goes out last confirming an order according to the confirmation information sifting of the order subscriber of note automatic transceiving unit transmission; Described note automatic transceiving unit adopts note automatic generation server that sequence information is sent to order subscriber, and receives the confirmation of order subscriber reply.
5. a kind of order total system as described in any one of Claims 1-4 claim, it is characterized in that, also comprise member and identify administrative unit, described member identifies that administrative unit is used for depositing the data message of member, and realizes the data interaction with other units by the webserver.
6. a kind of order total system as claimed in claim 5, is characterized in that, the data message of described member comprises member names, address, purchase history information and member's grade.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201310230944.3A CN104240049A (en) | 2013-06-09 | 2013-06-09 | Comprehensive order handling platform |
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| CN201310230944.3A CN104240049A (en) | 2013-06-09 | 2013-06-09 | Comprehensive order handling platform |
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| CN104240049A true CN104240049A (en) | 2014-12-24 |
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| CN201310230944.3A Pending CN104240049A (en) | 2013-06-09 | 2013-06-09 | Comprehensive order handling platform |
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| CN105354731A (en) * | 2015-06-09 | 2016-02-24 | 苏州全维软件科技有限公司 | Local plug-in based cloud-end and micro-end data interconnection transaction method |
| CN108416657A (en) * | 2018-03-15 | 2018-08-17 | 中融科创信息技术河北有限公司 | A kind of order generation method and equipment based on counseling services |
| CN109886624A (en) * | 2019-01-31 | 2019-06-14 | 杭州如鱼图智能科技有限公司 | A kind of casement feed system |
| CN113159509A (en) * | 2021-03-18 | 2021-07-23 | 深圳市元征科技股份有限公司 | Order processing method, system, device and storage medium |
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| CN101872453A (en) * | 2010-07-23 | 2010-10-27 | 深圳视融达科技有限公司 | Order processing system and method thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN105354731A (en) * | 2015-06-09 | 2016-02-24 | 苏州全维软件科技有限公司 | Local plug-in based cloud-end and micro-end data interconnection transaction method |
| CN108416657A (en) * | 2018-03-15 | 2018-08-17 | 中融科创信息技术河北有限公司 | A kind of order generation method and equipment based on counseling services |
| CN108416657B (en) * | 2018-03-15 | 2022-03-22 | 中融科创信息技术河北有限公司 | Order generation method and equipment based on consultation service |
| CN109886624A (en) * | 2019-01-31 | 2019-06-14 | 杭州如鱼图智能科技有限公司 | A kind of casement feed system |
| CN113159509A (en) * | 2021-03-18 | 2021-07-23 | 深圳市元征科技股份有限公司 | Order processing method, system, device and storage medium |
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