CN103946905A - ordering system - Google Patents

Abstract

The purpose is to provide a so-called self-service ordering system in which a customer orders a meal by operating a terminal in person in a restaurant or the like and takes the meal in person. The meal ordering system is provided with: a meal ordering information storage unit that stores customer identification information and position identification information for identifying a position at which a customer sits in association with information relating to a meal ordered by the customer; a meal information storage unit for storing information relating to meals provided by eating houses; an order processing unit that receives information on a meal ordered by a customer from a portable terminal/a dining table terminal by displaying information on the meal stored in the meal information storage unit on the portable terminal used by the customer or the dining table terminal installed at a position where the customer sits, and stores the information in the order information storage unit in association with customer identification information/position identification information; and a meal preparation processing unit that, upon receiving information that the meal ordered by the customer is completed, transmits a notification of completion of the ordered meal to the portable terminal/table terminal.

Description

ordering system

technical field

The present invention relates to a so-called self-service ordering system in restaurants and the like in which customers order and pick up meals by operating a terminal by themselves.

Background technique

When a customer places an order at a restaurant, in the past, the staff in charge of receiving the customer is usually called to the table to order the meal. In ordinary restaurants, the staff who are in charge of receiving customers are often responsible for preparing meals, etc. During the time when the store is crowded, it takes time for the staff to come to the table, and mistakes such as ordering and ordering may occur.

For this reason, order systems have become popular in which ordering operations and cooking instructions can be performed simultaneously while preventing mistakes in ordering by allowing staff to carry communication-type order terminals dedicated to staff to accept orders.

In addition, in order to reduce the burden on the staff, some restaurants have also introduced an order system (table order terminal) in which a dedicated terminal for ordering food is placed on the table and the customer personally operates the dedicated terminal to place the order. An example of this order system is shown in the following patent document 1 and patent document 2.

Patent Document 1: Japanese Patent Laid-Open No. 2010-79380

Patent Document 2: Japanese Unexamined Patent Publication No. 2002-83375

Contents of the invention

The problem to be solved by the invention

In the case of the systems disclosed in Patent Document 1 and Patent Document 2, a dedicated terminal is installed on a dining table and the customer orders food, thereby saving the trouble of calling the staff for the customer. In addition, there are advantages for restaurants in that order errors can be eliminated, and time and burden for ordering can be reduced.

However, the communication-type ordering terminal and the table-top ordering terminal used in Patent Document 1 and Patent Document 2 are generally dedicated terminals, which are dedicated computer systems linked to the POS system, so the equipment investment has to be expensive.

In addition, even if the time and burden of ordering food can be reduced, the food needs to be prepared by the staff, and it is undeniable that labor costs will be incurred.

solutions to problems

Therefore, the inventors of the present application have invented a meal ordering system that can ask customers to prepare meals in person.

A first aspect is an ordering system for a restaurant. The ordering system includes: an order information storage unit that correlates customer identification information, position identification information for identifying the position where the customer is seated, and information related to the meal ordered by the customer. Stored in a joint manner; the store visit information acquisition unit, when the mobile terminal used by the customer is brought into contact with or close to the reading device installed on the dining table where the customer sits and uses, it reads from the mobile terminal or the reading device Acquire store visit information including customer identification information and location identification information and store it in the above-mentioned meal order information storage unit; meal information storage unit, which stores information related to the meals provided by the above-mentioned restaurant; meal order processing unit, which uses the above-mentioned meal information The information related to the meal stored in the storage unit is displayed on the mobile terminal used by the customer, and the information related to the meal ordered by the customer and the customer identification information are received from the mobile terminal, and the information related to the ordered meal is displayed. Relevant information is stored in the above-mentioned order information storage unit in association with the above-mentioned customer identification information in the above-mentioned order information storage unit; and

The meal preparation processing unit transmits a notification that the ordered meal is completed to a mobile terminal used by the customer based on the order information storage unit when receiving information that the meal ordered by the customer is completed. .

By configuring as in the present invention, meals can be ordered using a mobile terminal used by a customer, and the mobile terminal of the customer can be notified when the meal is completed. The customer confirms the notice, and thus the customer can go to the designated location to pick up the meal and prepare the meal in person. Thereby, restaurants can reduce the work related to meal preparation.

A second aspect is an ordering system for a restaurant. The ordering system includes: an order information storage unit that correlates customer identification information, position identification information for identifying the position where the customer is seated, and information related to the meal ordered by the customer. Stored in a joint manner; the store visit information acquisition unit, when the portable terminal used by the above-mentioned customer is brought into contact with or close to the reading device provided on the table terminal installed on the table where the above-mentioned customer is seated and used, it reads from the above-mentioned portable terminal Or the above-mentioned reading device acquires the store visit information including customer identification information and location identification information and stores it in the above-mentioned order information storage unit; the meal information storage unit stores information related to the meals provided by the above-mentioned restaurant; the order processing unit, its By displaying the information related to the meals stored in the above-mentioned meal information storage unit on the above-mentioned portable terminal and/or the above-mentioned table terminal used by the above-mentioned customer, information related to the ordered meal is received from the above-mentioned portable terminal and/or the above-mentioned table terminal. Information and the above-mentioned customer identification information and/or the above-mentioned location identification information, and store the above-mentioned information related to the ordered meals in the above-mentioned order information storage unit; When information is sent, a notification that the ordered meal is completed is sent to the portable terminal and/or the table terminal.

According to the configuration of the present invention, meals can be ordered using the mobile terminal used by the customer and the table terminal installed on the table, and the mobile terminal and the table terminal of the customer can be notified when the meal is completed. The customer confirms the notice, and thus the customer can go to the designated location to pick up the meal and prepare the meal in person. Thereby, restaurants can reduce the work related to meal preparation.

In the aspect described above, the order system may be configured such that a plurality of pieces of the position identification information are stored in the order information storage unit in association with the customer identification information.

When many people use a restaurant, it is often divided into a plurality of dining tables. In this case, it is preferable to be able to collectively order and manage meals. Therefore, by configuring as in the present invention, even when divided into a plurality of tables, orders can be collectively managed.

In addition, the order system can also be comprised like this invention. That is, a meal ordering system of a restaurant is configured as follows. The above-mentioned meal ordering system includes: a meal ordering information storage unit that at least stores position identification information for identifying a position where a customer is seated in association with information related to a meal ordered by the customer; An information storage unit that stores information related to the meals provided by the restaurant; an order processing unit that displays the information related to the meals stored in the above-mentioned meal information storage unit on a table installed at the position where the above-mentioned customer sits a terminal that receives information related to the ordered meals and the location identification information from the table terminal, and stores them in association with the location identification information in the order information storage unit; and a catering processing unit that receives the above When the information that the meal ordered by the customer is completed, a notification that the above-mentioned meal is completed is sent to the above-mentioned table terminal.

By configuring as in the present invention, meals can be ordered using a table terminal installed on a table, and the table terminal can be notified when the meal is completed. The customer confirms the notice, and thus the customer can go to the designated location to pick up the meal and prepare the meal in person. Thereby, restaurants can reduce the work related to meal preparation.

Even if the said order system is comprised like this invention, the same technical effect can be achieved. That is, a meal ordering system of a restaurant is configured as follows. The above-mentioned meal ordering system includes: a meal ordering information storage unit that correlates customer identification information and/or position identification information that identifies the position where the customer is seated with information related to the meal ordered by the customer. The food information storage unit stores the information related to the food provided by the above-mentioned restaurants; the order processing unit displays the information related to the food stored in the above-mentioned food information storage unit on the website used by the above-mentioned customers. The mobile terminal or the table terminal installed at the position where the customer is seated receives information related to the meal ordered by the customer from the mobile terminal or the table terminal, and stores the information in association with the customer identification information or the position identification information To the above-mentioned meal order information storage unit; and the food preparation processing unit, when receiving the information that the meal ordered by the above-mentioned customer is completed, send a notification that the above-mentioned meal ordered by the above-mentioned customer is completed to the above-mentioned portable terminal or the above-mentioned table terminal.

In the above aspect, the order system may be configured such that the meal identification information of the identified meal is included in the notification transmitted from the meal preparation processing unit.

There are sometimes a plurality of cooked meals depending on the time when the customer picks them up. Therefore, as in the present invention, the meal identification information for identifying the meal is included in the notice, and on the other hand, the meal is delivered/placed according to the meal identification information, whereby the customer can properly identify his own meal. As a result, mistaking of meals does not occur.

In the above aspect, the above-mentioned meal ordering system can be configured as follows, and further includes an accounting processing unit that receives a request for accounting processing and the above-mentioned customer identification information or the above-mentioned location identification information, and calculates the value stored in the above-mentioned order information storage unit The total amount of meals ordered by the above customer.

By configuring as in the present invention, it is possible to collectively perform accounting of meals.

In the above aspect, the above-mentioned meal ordering system can be configured as follows, and further includes an accounting processing unit that receives a request for accounting processing from the payment terminal or the mobile terminal and the payment information read from the mobile terminal in the payment terminal. The customer identification information calculates the total amount of meals ordered by the customer stored in the order information storage unit based on the received customer identification information.

By configuring as in the present invention, the mobile terminal used by the customer can be used as a receipt. Thereby, the documents can be saved, and the processing related to accounting can be automated and performed quickly and reliably.

The effect of the invention

By using the order system of the present invention, the time and burden required for the preparation of meals by the staff can be reduced, and thus the staff of the restaurant can be further reduced. In addition, there is a possibility of mistakenly taking food because it is prepared by the customer, but it is also possible to prevent taking it by mistake by configuring as in the present invention.

Description of drawings

FIG. 1 is an example of a conceptual diagram showing the overall configuration of the order system of the present invention.

FIG. 2 is a diagram schematically showing an example of a hardware configuration of a server.

Fig. 3 is a flowchart schematically showing an example of the processing procedure of the order system of the first embodiment.

Fig. 4 is a diagram schematically showing an example of a meal information storage unit.

Fig. 5 is a diagram schematically showing an example of an order information storage unit.

Fig. 6 is a diagram schematically showing an example of an order information storage unit in an initial state.

FIG. 7 is a diagram schematically showing an example of a mobile terminal displaying meal information.

FIG. 8 is a diagram schematically showing an example of a screen for confirming an order.

Fig. 9 is a diagram schematically showing an example of a screen displayed on the kitchen terminal.

Fig. 10 is a diagram schematically showing an example of an order information storage unit after cooking is completed.

Fig. 11 is a diagram schematically showing an example of a screen displayed on the kitchen terminal after cooking is completed.

Fig. 12 is a schematic diagram of a state where a customer picks up meals at the dish delivery window.

Fig. 13 is a diagram schematically showing an example of a screen notifying that cooking is complete.

Fig. 14 is a flowchart schematically showing an example of the processing procedure of the order system of the second embodiment.

Fig. 15 is an example of another conceptual diagram showing the overall configuration of the order system of the present invention.

Fig. 16 is a flowchart schematically showing an example of the processing procedure of the order system of the third embodiment.

Fig. 17 is a diagram schematically showing an example of an order information storage unit when an order is also placed from a table terminal.

Fig. 18 is a flowchart schematically showing an example of the processing procedure of the order system of the fourth embodiment.

Fig. 19 is a diagram schematically showing an example of an order information storage unit when orders are also placed from a plurality of table terminals.

Fig. 20 is an example of another conceptual diagram showing the overall configuration of the order system of the present invention.

Fig. 21 is a flowchart schematically showing an example of the processing procedure of the order system of the sixth embodiment.

Fig. 22 is a diagram schematically showing an example of an order information storage unit when the mobile terminal is not used.

Fig. 23 is a diagram schematically showing an example of an order information storage unit after cooking is completed when the mobile terminal is not used.

Fig. 24 is a flowchart schematically showing an example of the processing procedure of the order system of the seventh embodiment.

Detailed ways

FIG. 1 schematically shows an example of the overall configuration of the order system 1 of the present invention. The following devices are used in the order system 1 of the present invention: a management server 2 used by stores such as restaurants and business enterprises, a reading device 3 installed in each restaurant, and a kitchen terminal 6 installed in a kitchen for cooking. In addition, the cash register terminal 5 installed at the position where the accounting process is performed in each restaurant, the mobile terminal 4 used by the customer, and the table terminal 7 installed at the table where the customer sits to place an order are also used as necessary.

In addition, the present invention mainly has the following six embodiments. As the first embodiment, the following situation is described: use the portable terminal 4 utilized by the customer to place an order, and perform accounting (embodiment 1) when receiving the ordered meal. As the second embodiment, the following situation is described: use the customer's The portable terminal 4 that utilizes orders meals, and when leaving the store, the final accounting is carried out in a unified manner (embodiment 2). As a third embodiment, the following situation is described: use the portable terminal 4 and the table terminal 7 to order meals, and after receiving the ordered meals When checking (embodiment 3), as the fourth embodiment, the following situation is described: use the portable terminal 4 and the table terminal 7 to order food, and when leaving the store, finally perform accounting (embodiment 4), as the fifth embodiment, Describe the following situation: use the dining table terminal 7 to place an order, and perform accounting (embodiment 6) when receiving the ordered meal. Carry out accounting (embodiment 7). The above-mentioned embodiments are representative examples of the order system 1 of the present invention, and are not limited to these embodiments.

The management server 2 has an arithmetic unit 70 such as a CPU for performing arithmetic processing of a program, a storage unit 71 such as a RAM and a hard disk for storing information, a display unit 72 such as a monitor (screen), and input devices such as a keyboard and a pointing device (mouse, numeric keys, etc.). The device 73 and the communication device 74 transmit and receive the processing results of the computing device 70 and the information stored in the storage device 71 via networks such as the Internet and LAN. With regard to each function (each unit) realized on the computer, the processing is executed by reading the unit (program, module, etc.) that executes the processing of each function by the computing device 70 . Each function reads the corresponding information from the storage device 71 when using the information stored in the storage device 71 for its processing, and uses the read information for processing in the arithmetic device 70 as appropriate. An example of the hardware configuration of the server 2 is schematically shown in FIG. 2 . In addition, regarding the processing in the server 2, the functions may be distributed among a plurality of servers (including computer terminals) and the like. In addition, the management server 2 can be used for management and management of a plurality of restaurants by a restaurant information providing company or the like. In addition, it is also possible to manage and operate each restaurant.

The units in the present invention are only logically distinguished in terms of their functions, and may be physically or in fact the same area.

Example 1

A first embodiment of the order system 1 of the present invention will be described. In the present embodiment, the mobile terminal 4 used by the customer is used to place an order, and the calculation is performed when the ordered meal is received.

In the order system 1 of this invention, the management server 2, the reading device 3, the portable terminal 4, the payment terminal 5, and the kitchen terminal 6 are used.

The portable terminal 4 is a portable communication terminal used by the customer, and is a terminal that touches or approaches the reading device 3 or the like. The mobile terminal 4 is a terminal having a communication function such as a mobile phone (including a smart phone), a PHS, a PDA, and a tablet computer. In addition, it is preferable that identification information (customer identification information) for identifying the customer is stored in the storage device 71 of the portable terminal 4 . In addition, predetermined application software may be stored in the mobile terminal 4 . Using this application software, it is possible to display menus in the order system 1 of the present invention, and to execute order processing and the like. In addition, the same processing as above can be realized by using a so-called web browser without using application software.

The reading device 3 is a terminal installed in each restaurant, and by contacting or approaching the portable terminal 4, at least the customer identification information stored in the portable terminal 4 and the reading device 3 indicating which reading device 3 is installed at the restaurant is displayed. The reading device identification information (information for identifying the reading device 3 ) of the tables and chairs of the table is notified to the management server 2 as the store visit information. In addition, the reading device 3 is preferably installed in units of tables, but is not limited thereto, and may be installed in units of chairs (especially in the case of counter seats). The reading device identification information described above is stored in the reading device 3 .

In addition, the position where the customer is seated can be identified from the dining table and the chair, and as the information (position identification information) for identifying the position, the reader identification information is used below. However, instead of reading device identification information, identification information for identifying dining tables and chairs may be used. These are collectively referred to as location identification information. In addition, the correspondence relationship between the identification information of the reading device and the identification information for identifying the dining table and the chair may be stored. In this case, when the reading device identification information is received, the information identifying the dining table and the chair can be specified based on the above correspondence.

Various methods are included in the communication method when the reader device 3 and the portable terminal 4 communicate in a contact or non-contact manner. For example, there is RFID such as an NFC method (Near Field Communication: short-range wireless communication) as an example. In addition, it is not limited to this form.

The reading device 3 reads the customer identification information stored in the portable terminal 4 , and transmits the read customer identification information, reading device identification information, and store visit date and time information to the management server 2 . The so-called reading device 3 capable of communicating via the network includes, in addition to the case where the reading device 3 itself has a built-in communication function, a device connected to the reading device 3 that can communicate via the network (for example, a POS cash register). , computer terminal, etc.).

In addition, there are cases where the mobile terminal 4 does not have a communication function for communicating with the reading device 3 . In this case, a predetermined sound (sound unique to each reading device 3 ) is played from the reading device 3 . Then, when the mobile terminal 4 is brought close to the mobile terminal 4 with predetermined application software (application software for performing processing described later) activated, the reading device 3 is identified by recognizing the sound with the application software, thereby The corresponding reading device identification information is determined. Then, the reader identification information, customer identification information, and visit date and time information recognized by the application software of the mobile terminal 4 are transmitted to the management server 2 .

By performing the processing as described above, the information indicating the store visit (store visit information) is transmitted from the reading device 3 or the mobile terminal 4 to the management server 2 .

The management server 2 includes a store visit information acquisition unit 20 , a meal information storage unit 21 , an order processing unit 22 , a food preparation processing unit 23 , an accounting processing unit 24 , and an order information storage unit 25 .

The visit information acquisition unit 20 acquires customer identification information, reader identification information, visit date and time information, etc. from the reading device 3 or the portable terminal 4 , and stores them in the order information storage unit 25 .

The meal information storage unit 21 stores information on meals that can be ordered for each restaurant. FIG. 4 schematically shows an example of the meal information storage unit 21 . Meal information may store food identification information (meal ID), food name, unit price, image information (or information of a storage area storing image information), etc., which can identify the meal, but is not limited thereto. The meal information stored here can be sent to the portable terminal 4 of the customer, for the customer to choose.

The order processing unit 22 extracts the menu information stored in the menu information storage unit 21 and displays it on the mobile terminal 4 of the customer. At this time, it is only necessary to specify the reader identification information based on the customer identification information and refer to the order information storage unit 25 to identify the restaurant that the customer entered and extract the food information of the restaurant.

In addition, the order processing unit 22 receives from the customer's mobile terminal 4 the selected meals (ordered meals) and the information (order information) of the number thereof, and the meal preparation information indicating whether the customer personally prepares the meals, and stores them in the order information. storage unit 25 . In this case, it is preferable to receive together with the customer identification information of the customer. In addition, the received order information, information indicating where the order came from, and information indicating whether the customer personally prepared the order are transmitted to the kitchen terminal 6 and displayed. As the information indicating where the order came from, it is only necessary to display the table number and chair number corresponding to the reading device identification information (abbreviated as the table number in the following description. In addition, if the table and chair can be uniquely identified, it does not need to be a number. ) and so on. Since the reader identification information is fixedly set, if the reader identification information can be identified, it can be identified which table or chair the order is from the customer sitting on. It is preferable to store in advance the corresponding relationship between the identification information of the reading device and the dining tables and seats. In addition, since the reader identification information is stored in the order information storage unit 25 in association with the customer identification information, it is only necessary to refer to the reader identification information.

When receiving the notification that the meal ordered by the customer has been cooked from the kitchen terminal 6 described later, the catering processing unit 23 assigns an identification number (dish number), and sends a cooking completion notification indicating that the cooking has been completed, please come and get it, together with the meal. The number is sent together to the portable terminal 4 of the customer who ordered the meal.

The accounting processing unit 24 calculates the total amount of the ordered meals based on the order information stored in the order information storage unit 25 after performing a predetermined operation on the mobile terminal 4, and sends the total amount to the POS cash register or the like. Here, the so-called predetermined operation is, for example, pressing the button of "Accounting" on the portable terminal 4, and making the portable terminal 4 touch or approach the payment terminal 5, thereby transferring the customer identification information of the customer and the request for settlement processing from the portable terminal 4 to the mobile terminal 4. The terminal 4 (via the cash collection terminal 5 as the case may be) sends it to the management server 2. In addition, regarding the order in the order information storage unit 25, the accounting processing unit 24 may store the information of the accounting completion in the order of the accounting completion.

In addition, when the customer goes to the cash collection terminal 5 to carry out the calculation after picking up the meal, the customer uses the portable terminal 4 to perform the above-mentioned operations, etc., thereby executing the processing of the calculation processing part 24, but it is also possible for the person in charge of the calculation to perform the calculation at the cash collection terminal 5. Accounting is performed manually. In this case, the accounting processing unit 24 may not be provided.

The order information storage unit 25 stores information on meals ordered by customers. FIG. 5 schematically shows an example of the order information storage unit 25 . The order information storage unit 25 stores customer identification information, reading device identification information, a table number indicating the seating position of the customer in the store, the date and time of the visit, information on the ordered meal, the date and time of the order, indicating whether the order is made by the customer or not. Information such as a sign for catering in person, a sign indicating that cooking is completed, and a sign indicating that accounting is completed. In addition, instead of the reading device identification information, only the table number indicating the table, seat, etc. where the order was made may be stored.

The cash register terminal 5 is a cash register equipped with a reading device 3 installed at a position where the accounting process is performed. Like the above-mentioned reading device 3, by touching or approaching the portable terminal 4, the cash register stored in the portable terminal 4 is read. Customer Identification Information. In addition, when payment processing can be performed by operating from the mobile terminal 4, the reading device 3 may not be provided in the payment terminal 5. FIG. In addition, the cash collection terminal 5 may also be a POS cash register. In addition, when the person in charge of an accounting performs an accounting manually, the payment terminal 5 does not need to perform the process which reads the portable terminal 4 grade|etc.,.

The kitchen terminal 6 is a terminal installed at a place where cooking is performed. Based on the order information received by the order processing unit 22 , information on the order to be cooked is displayed on the kitchen terminal 6 . In addition, with regard to the order information of the cooking completion, a predetermined operation is performed on the kitchen terminal 6, for example, the order information is selected on the touch-screen kitchen terminal 6 and the cooking is completed, so that the information of the cooking completion is stored in the order information storage. Section 25. Specifically, the "cooking completion" flag in the order information storage unit 25 is changed from "not completed" to "completed". Thereby, the display of the order information is canceled from the kitchen terminal 6 .

Next, an example of the processing procedure of the order system 1 of this embodiment is demonstrated using the flowchart of FIG. 3. FIG.

After the customer enters the restaurant and is guided to a seat, the customer makes his/her mobile terminal 4 touch or approach the reading device 3 installed on a dining table or the like (S100). Thus, read the customer identification information stored in the portable terminal 4 with the reading device 3 (S110), customer identification information, reading device identification information, store visit date and time information (making the portable terminal 4 contact or approach the reading device 3 The obtained date and time information) and the like are transmitted from the portable terminal 4 or the reading device 3 to the management server 2, and are acquired by the store visit information acquisition unit 20 of the management server 2 (S120). For example, when the customer identification information is "12345", the reading device identification information is "A1234", and the date of visit is "17:00, October 25, 2011", these information can be read from the portable terminal 4 or the reading device. 3 is sent to the management server 2, and the store visit information acquisition unit 20 of the management server 2 acquires these information.

In addition, in the case of touching or approaching the portable terminal 4, various methods can be adopted depending on the form of the portable terminal 4, and it is possible to touch or approach the mobile terminal 4 while starting a predetermined application software stored in the portable terminal 4, or Touching or approaching can be performed without starting the application software. This method can be changed at any time according to the style of the portable terminal 4 or the reader 3 .

When customer identification information, reader identification information, visit date and time information, etc. are acquired from the portable terminal 4 or reader 3 by the store visit information acquisition unit 20 , these information are stored in the order information storage unit 25 . An example of the order information storage unit 25 in this state is shown in FIG. 6 . In addition, at this time, the table number corresponding to the reading device identification information is extracted from a table number correspondence table (not shown) stored in association with the reading device identification information by the store visit information acquisition unit 20, and stored in association with the reading device identification information. To order information storage unit 25.

Then, when the customer performs a predetermined operation by utilizing the application software of the portable terminal 4 to perform a display request of meal information (a display request of a menu), the request is received by the management server 2, and the meal order processing part 22 extracts the information stored in the meal information storage part 21. Stored meal information and send to portable terminal 4. Then, the meal information received from the management server 2 is displayed in the form of a menu on the portable terminal 4 (S130). An example of the mobile terminal 4 on which meal information is displayed is schematically shown in FIG. 7 .

Then, the customer selects the meal that wants to order sequentially according to the meal information displayed on the portable terminal 4 to order a meal. That is, select the meals you want to order and the number of them. Also, in the case of choosing to pick up meals in person, a button indicating the desire is selected. In addition, in the case of deciding to pick up all the meals in the store, it is not necessary to choose to pick up. After selecting the desired meal and its quantity to be ordered, and the information to be taken, such information is sent from the portable terminal 4 to the management server 2 together with the customer identification information by pressing the button of "order confirmation". For example, in the case that the customer selects "Sashimi Platter", "Grilled Chicken" and "Vegetable Salad" respectively and chooses to pick up "Grilled Chicken" and "Vegetable Salad" in person, by pressing "Order Meal" "Confirm" button sends the customer identification information "12345" together with each meal identification information to the management server 2 from the portable terminal 4 as order information.

In addition, when a customer places an order, it is preferable to place an order after displaying the order confirmation screen as shown in FIG. 8 .

These information are received by the order processing part 22 of the management server 2 (S140), and are stored in the order information storage part 25. An example of the order information storage unit 25 in this state is shown in FIG. 5 . Then, the order processing unit 2222 determines the reading device identification information (or the identification information of the dining table and the seat) based on the customer identification information, and makes the kitchen terminal 6 display "sashimi platter", "grilled chicken", etc. as new order information, based on the customer identification information. "One, "vegetable salad" one additional order information and reading device identification information (or table, seat identification information). FIG. 9 shows an example of the kitchen terminal 6 . In addition, in FIG. 9, instead of displaying the reading device identification information, the identification information of the dining table on which the reading device 3 is installed is displayed. It can be displayed based on the correspondence relationship between the above-mentioned reading device identification information and the dining tables and seats.

Cooking is performed in the kitchen based on the order displayed on the kitchen terminal 6 . Then, after the cooking is completed, for example, by touching the information of the order on the kitchen terminal 6, it is input as the cooking completion. According to this input, the cooking completion flag in the order information of the order information storage unit 25 is changed from "incomplete" to "complete", and the display of this information is canceled or displayed in reverse on the kitchen terminal 6.

For example, when the cooking of the vegetable salad is completed, an input is made as cooking completion by touching “vegetable salad” on the kitchen terminal 6 . As a result, the cooking completion flag of the "vegetable salad" in the order information storage unit 25 is changed to "complete", and the display on the kitchen terminal 6 is reversed to display "vegetable salad". FIG. 10 schematically shows an example of the order information storage unit 25 in this state. In addition, FIG. 11 schematically shows an example of the kitchen terminal 6 in this state.

In addition, in the kitchen, in addition to the above-mentioned processing, the completed meal is handed over to the person in charge of meal preparation, and the person in charge of meal preparation places the meal in a predetermined position in advance while watching the above-mentioned display on the kitchen terminal 6 . In addition, at this time, in order to distinguish it from other dishes, as described later, the dish is placed in advance, for example, at a dish delivery window, etc., together with the display content indicating the order number of the mobile terminal 4 that notified the customer who ordered the dish. Fig. 12 shows this schematic diagram. In addition, as for the meal that the customer does not want to pick up in person, as shown in FIG. 9 , there is no sign of "come and pick up", so this kind of meal can be brought to the table by the person in charge of catering as in the past.

In addition, the catering processing part 23 monitors the meal ordering information storage part 25, and for the meal ordered by the customer and selected to prepare the meal in person, when the sign of "cooking complete" changes from "not completed" to "completed", it is determined that the meal has been ordered. The customer identification information of the client notifies the customer terminal of the customer with the customer identification information that the cooking of the ordered meal is completed, the completed meal, the information (S150) of the meal number and the like. Receive this notice with portable terminal 4, thereby display on portable terminal 4 the cooking completion notice picture as shown in Figure 13, customer takes this portable terminal 4 to the prescribed position to pick up meal by visually recognizing this picture. In addition, as a function of the application software included in the mobile terminal 4 , a control instruction to display the cooking completion notification screen can be transmitted from the management server 2 to the mobile terminal 4 , and the notification can be transmitted from the management server 2 to the mobile terminal 4 . This control instruction includes information such as completed meals, meal numbers, and the like.

In addition, when the meal preparation processing unit 23 performs the above-mentioned notification, the above-mentioned cooked meal on the kitchen terminal 6 is changed to "notification complete" and indicates that the cooking completion notification has been made to the customer.

The user walks to a place such as a dish delivery window, and takes away the meal ordered by oneself with reference to the meal number etc. displayed on the portable terminal 4 . Then, it moves to the payment terminal 5 together with the ordered meals.

When the user presses the button "Account" on the portable terminal 4 or touches the portable terminal 4 or approaches the payment terminal 5, the request for the payment processing of the meal ordered and the customer identification information are passed through the portable terminal 4 or the payment terminal 5. is sent to the management server 2 (S160). When the accounting processing unit 24 of the management server 2 receives a request for accounting processing, it extracts from the order information storage unit 25 based on the customer identification information the meal ordered by the customer, with a sign of cooking completion, and without a sign of accounting completion. and its amount, and calculate its total amount (S170).

The calculated total amount is sent from the management server 2 to a POS cash register or the like, and the amount is displayed to allow the customer to settle the amount (S180). In addition, after the accounting is completed, the POS cash register or the portable terminal 4 sends a message that the accounting is completed to the management server 2, and when the accounting processing unit 24 of the management server 2 receives the information that the accounting is completed, the accounting will be processed for the order information. The ending flag has been changed from "Not Completed" to "Completed".

In addition, regarding the settlement process of the total amount, etc., it is also possible to transmit from the management server 2 to the mobile terminal 4 or the payment terminal 5 instead of the POS cash register, from which the information can be obtained and the calculation can be performed.

In addition, instead of the user touching the mobile terminal 4 and approaching the payment terminal 5, the person in charge of the calculation can specify the meal based on the order number and perform the calculation for the meal. In this case, when the person in charge of accounting inputs the order number into the payment terminal 5, the number of the order number sent from the payment terminal 5 to the management server 2 is extracted from the order information storage unit 25. Calculate the meal information of the completed logo, and calculate its total amount. In addition, the calculated total amount may be transmitted from the management server 2 to a POS cash register or the like, and the amount may be displayed to allow the customer to settle the amount.

In this way, the accounting process is performed at the stage when the customer goes to pick up the meal, and after the accounting process is completed, the customer returns to his/her seat to eat.

Furthermore, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again, thereby displaying the meal information in the same manner as above, and performing the order process.

Example 2

Next, a second embodiment of the order system 1 of the present invention will be described. The present embodiment is the following situation: use the portable terminal 4 that the customer utilizes to place an order, and finally perform a unified accounting when leaving the store. In addition, the description of the same parts as in the first embodiment is omitted.

In this embodiment, different from Embodiment 1, the accounting is not carried out when going to pick up the meals, but the final accounting is performed when leaving the store, so S200 to S250 are the same as S100 to S150.

The user goes to the dish delivery window and other places to get the cooked meal, and takes away the meal ordered by oneself with reference to the meal number displayed on the portable terminal 4 . Then, take the ordered meal and return to your seat to eat.

Furthermore, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again, thereby displaying the meal information in the same manner as above, and performing the order process.

This process is repeated, and when the customer leaves the store, he presses the button of "accounting" on the portable terminal 4 or makes the portable terminal 4 touch or approach the payment terminal 5, so that the acceptance of the order ends and the request of the accounting process, the customer The identification information is sent to the management server 2 via the mobile terminal 4 or the payment terminal 5 (S260). When the accounting processing unit 24 of the management server 2 receives a request for accounting processing, it extracts from the order information storage unit 25 based on the customer identification information the items ordered by the customer that have the sign of cooking completion and that have no sign of accounting completion. The information of the meal and its amount is calculated, and the total amount thereof is calculated (S270).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, and the amount is displayed so that the customer can make payment with the amount (S280). In addition, after the accounting is completed, the POS cash register or the portable terminal 4 sends the message of the accounting end to the management server 2, and after the accounting processing part 24 of the management server 2 receives the accounting end message, for the order information, use The flag of accounting completion has been changed from "not completed" to "completed".

In addition, regarding the settlement process of the total amount, etc., it is also possible to transmit from the management server 2 to the mobile terminal 4 or the payment terminal 5 instead of the POS cash register, from which the information can be obtained and the calculation can be performed.

Example 3

Next, a third embodiment of the order system 1 of the present invention will be described. The present embodiment is the following situation: use the table terminal 7 to place an order and perform accounting when receiving the ordered meals. In addition, the description of the same parts as those in the above-mentioned respective embodiments will be omitted. FIG. 15 schematically shows an example of the system configuration in the case of this embodiment. The dining table terminal 7 is provided for each dining table and chair, and is mainly a terminal capable of ordering food through a touch screen.

The reading device 3 is provided at a predetermined position in the table terminal 7, and the same processing as above can be performed by bringing the mobile terminal 4 into contact with or approaching the reading device 3. In addition, like the mobile terminal 4 , meals can be ordered from the table terminal 7 .

Next, an example of the processing procedure of the order system 1 of the third embodiment is schematically shown. FIG. 16 schematically shows a flowchart of an example of the processing procedure of this embodiment.

After entering the restaurant and being guided to a seat, the customer brings his mobile terminal 4 into contact with or approaches the reading device 3 of the table terminal 7 installed on a table or the like (S300). Thus, the customer identification information (S310) stored in the portable terminal 4 is read with the reading device 3 of the table terminal 7, the customer identification information, the reading device identification information, the date and time information of the visit (making the portable terminal 4 contact or close to the table) The date and time information obtained by the reading device 3 of the terminal 7) etc. are sent from the portable terminal 4 or the table terminal 7 to the management server 2, and the store visit information acquisition unit 20 of the management server 2 acquires these information (S320). For example, when the customer identification information is "12345", the reading device identification information is "A1234", and the date and time of the store visit is "17:00, October 25, 2011", these information can be read from the portable terminal 4 or the table terminal 7. is sent to the management server 2, and the store visit information acquisition unit 20 of the management server 2 acquires these information.

After the customer identification information, reading device identification information, visit date and time information, etc. are acquired from the mobile terminal 4 or the table terminal 7 by the visit information acquisition unit 20 , these information are stored in the order information storage unit 25 . In addition, at this time, the table number corresponding to the reading device identification information is extracted from a table number correspondence table (not shown) stored in association with the reading device identification information by the store visit information acquisition unit 20, and stored in association. To order information storage unit 25.

Then, when the customer performs a predetermined operation with the application software of the portable terminal 4 to perform a display request of meal information (a display request of a menu), the request is received by the management server 2, and the order processing unit 22 extracts the information stored in the meal information storage unit 21. Stored meal information and send to portable terminal 4. Then, the meal information received from the management server 2 is displayed in the form of a menu on the portable terminal 4 (S330).

Then, the customer selects the meal that wants to order sequentially according to the meal information displayed on the portable terminal 4 to order a meal. Promptly select the meal and its quantity that want to order, whether to get, for example by pressing the button of " order meal confirmation ", these selected information are sent to management server 2 from portable terminal 4 together with customer identification information. For example, when a customer selects one each of "assorted sashimi", one of "grilled chicken", and two of "vegetable salad", the customer identification information "12345" is identified with each meal by pressing the "order confirmation" button. The information is transmitted from the portable terminal 4 to the management server 2 together as order information.

These information are received by the order processing part 22 of the management server 2 (S340), and are stored in the order information storage part 25. Then, the order processing unit 22 determines the reading device identification information (or the identification information of the dining table and the seat) based on the customer identification information, and makes the kitchen terminal 6 display "sashimi platter", "grilled chicken", etc. as new order information, based on the customer identification information. "one" and "vegetable salad" two additional order information and reading device identification information (or table, seat identification information).

In addition, the customer can place an order not only from the mobile terminal 4 but also from the table terminal 7 that the mobile terminal 4 touches or approaches while performing the above processing. That is, the meal information is displayed as a menu on the touch panel screen of the table terminal 7 .

Then, according to the meal information displayed on the dining table terminal 7, the meals to be ordered are sequentially selected to be ordered. That is, select the meals you want to order and the number of them, for example, by pressing "order confirmation", these selected meals will be sent together with the reading device identification information (it can also be sent together with the read customer identification information according to the situation) It is sent from the table terminal 7 to the management server 2. For example, when the customer selects one each of "beef stewed radish", "blackcurrant soda", and "green plum sparkling wine", and two each of "crab cream croquette" and "beer", by pressing The button of "confirm order" transmits the reading device identification information "A1234" together with the identification information of each dish from the table terminal 7 to the management server 2 as order information.

These information are received by the order processing unit 22 of the management server 2 (S340) and stored in the order information storage unit 25. An example of the order information storage unit 25 in this state is shown in FIG. 17 . And, as new order information, the order processing unit 22 causes the kitchen terminal 6 to display one each of "beef stewed radish", "black currant soda", "green plum sparkling wine", "crab cream croquette", "beer " Each two additional order information and reading device identification information (or table, seat identification information).

Cooking is performed in the kitchen based on the order displayed on the kitchen terminal 6 . Then, after the cooking is finished, for example, by touching the information of the order of the kitchen terminal 6, it is input as cooking completion. According to this input, the sign of the cooking completion in the order information of the order information storage unit 25 changes from "unfinished" to "complete", and the display of this information is deleted or displayed in reverse on the kitchen terminal 6.

In addition, in the kitchen, in addition to the above-mentioned processing, the completed meal is delivered to the person in charge of meal preparation, and the person in charge of meal preparation places the meal in a predetermined position in advance while watching the above-mentioned display on the kitchen terminal 6 . In addition, at this time, in order to distinguish it from other meals, the meal is placed in advance, for example, at a delivery window, etc., together with a display of the order number indicating that the mobile terminal 4 of the customer who ordered the meal has been notified as described later, in order to distinguish it from other meals. In addition, as for the food that the customer does not want to take away by himself, the person in charge of catering can bring it to the table as in the past.

In addition, the catering processing part 23 monitors the meal ordering information storage part 25, and for the meal that the customer has ordered and selected to prepare the meal in person, when the sign of "cooking complete" changes from "not completed" to "completed", it is determined that the meal has been ordered. The customer identification information of the client notifies the customer terminal of the customer with the customer identification information that the cooking of the ordered meal is completed, the completed meal, the meal number and other information (S350). Receiving the terminal with the portable terminal 4, the cooking completion notification screen is displayed on the portable terminal 4, and the customer visually recognizes the cooking completion notification screen to take the portable terminal 4 to a predetermined location to pick up meals. In addition, when the meal preparation processing unit 23 makes the above-mentioned notification, the display of the above-mentioned cooked meal on the kitchen terminal 6 is changed to "notification completed", indicating that the cooking completion has been notified to the customer.

The user walks to a place such as a dish delivery window, and takes away the meal ordered by oneself with reference to the meal number etc. displayed on the portable terminal 4 . Then, it moves to the payment terminal 5 together with the ordered meals.

When the user presses the button "Account" on the portable terminal 4 or touches the portable terminal 4 or approaches the payment terminal 5, the request for the payment processing of the meal ordered and the customer identification information are passed through the portable terminal 4 or the payment terminal 5. is sent to management server 2. When the accounting processing unit 24 of the management server 2 receives a request for accounting processing, it extracts the meals ordered by the customer from the order information storage unit 25 based on the customer identification information, having a sign of cooking completion and no sign of accounting completion, and its amount, and calculate the total amount (S360).

The calculated total amount is sent from the management server 2 to the POS cash register or the like, and the amount is displayed to allow the customer to settle the amount (S370). In addition, after the accounting is completed, the POS cash register or the portable terminal 4 sends the information that the accounting is completed to the management server 2. When the accounting processing part 24 of the management server 2 receives the information that the accounting is completed, it will make the accounting process for the order information. Completed flag changed from "Not Completed" to "Completed".

In addition, regarding the settlement process of the total amount, etc., it is also possible to transmit from the management server 2 to the mobile terminal 4 or the payment terminal 5 instead of the POS cash register, from which the information can be obtained and the calculation can be performed.

In addition, instead of bringing the mobile terminal 4 into contact with the user's payment collection terminal 5, the person in charge of the calculation can specify the meal based on the order number and perform the calculation of the meal. In this case, when the person in charge of accounting inputs the order number into the payment terminal 5, the number of the order number sent from the payment terminal 5 to the management server 2 is extracted from the order information storage unit 25, and the one with the sign of completion of cooking is extracted. The information of meals without the mark of accounting completion is used to calculate the total amount. In addition, the calculated total amount may be transmitted from the management server 2 to a POS cash register or the like, and the amount may be displayed to allow the customer to settle the amount.

By performing such processing, it is possible to place an order from both the portable terminal 4 and the table terminal 7 . Thereby, when it is difficult to place an order with one mobile terminal 4 because people do not want to touch the mobile terminal 4 or there are many people, the table terminal 7 can be used to perform order processing.

In this way, the customer performs accounting processing at the stage of picking up meals, and returns to his/her seat to eat when the accounting processing is completed.

Then, when the customer places an additional order, the mobile terminal 4 is used to perform a predetermined operation again, thereby displaying the meal information in the same manner as above, and performing the order process (S380).

Example 4

Next, a fourth embodiment of the order system 1 of the present invention will be described. This embodiment is the following situation: use the dining table terminal 7 to order food, and finally perform unified accounting when leaving the store. In addition, the description of the same parts as those in the above-mentioned respective embodiments will be omitted.

In this embodiment, different from Embodiment 3, the accounting is not carried out when going to pick up the meals, but the final accounting is performed when leaving the store, so S400 to S450 are the same as S300 to S350.

The user goes to the dish delivery window and other places to get the cooked meal, and takes away the meal ordered by oneself with reference to the meal number displayed on the portable terminal 4 . Then, take the ordered meal and return to your seat to have a meal.

Furthermore, when the customer places an additional order, the mobile terminal 4 performs a predetermined operation again, thereby displaying the meal information in the same manner as above, and performing the order process.

This process is repeated, and when the customer leaves the store, he presses the button of "accounting" on the portable terminal 4 or makes the portable terminal 4 touch or approach the payment terminal 5, so that the acceptance of the order ends and the request of the accounting process, the customer The identification information is transmitted to the management server 2 via the mobile terminal 4 or the payment terminal 5 (S460). When the accounting processing part 24 of the management server 2 receives a request for accounting processing, it extracts the meals ordered by the customer from the order information storage part 25 based on the customer identification information, having the sign of cooking completion and not having the sign of accounting completion, and its Amount information, and calculate its total amount (S470).

The calculated total amount is sent from the management server 2 to a POS cash register or the like, and the amount is displayed to allow the customer to settle the amount (S480). In addition, after the accounting is completed, the information that the accounting is completed is sent from the POS cash register or the portable terminal 4 to the management server 2. Completed flag changed from "Not Completed" to "Completed".

In addition, regarding the settlement process of the total amount, etc., it is also possible to transmit from the management server 2 to the mobile terminal 4 or the payment terminal 5 instead of the POS cash register, from which the information can be obtained and the calculation can be performed.

Example 5

Next, in Embodiment 3 and Embodiment 4, a case where one mobile terminal 4 is associated with one table terminal 7 has been described, but a mobile terminal 4 may be associated with a plurality of table terminals 7 . Thereby, by bringing the mobile terminal 4 of this customer into contact with or approaching some table terminal 7, the same process as Example 3 and Example 4 can be performed.

In this case, it is possible to place an order from the mobile terminal 4 and each table terminal 7, and to perform accounting collectively.

That is, by bringing the mobile terminal 4 into contact with or close to a plurality of table terminals 7, the customer identification information of the mobile terminal 4 and the reader identification information of the table terminals 7 are respectively transmitted as the store visit information, and the store visit information acquisition unit 20 is shown in the figure. These information are stored separately as shown in 19.

In the case of placing an order from the portable terminal 4, it can be stored as order information according to the customer identification information, and in the case of ordering from the table terminal 7, it can be stored as the order information according to the reader identification information, so each can be added. order food.

In addition, since the order information is extracted according to the customer identification information at the time of calculation, the total price of the ordered meals can be calculated without distinction for each table terminal 7 .

By setting it as such a structure, when many people use a restaurant, it is possible to order food separately and to calculate collectively, and convenience improves.

Example 6

In the third embodiment described above, the case where the portable terminal 4 and the table terminal 7 are used simultaneously has been described, but it is also possible to use only the table terminal 7 . In addition, the description of the same parts as those in the above-mentioned third embodiment will be omitted. FIG. 20 schematically shows an example of the system configuration in the case of this embodiment.

In this embodiment, since the mobile terminal 4 is not used, it is not necessary to provide the store visit information acquisition unit 20 . In addition, the order information storage unit 25 stores information on meals ordered by customers, but does not need to store customer identification information or reader identification information. That is, the table number indicating the seating position of the customer in the store, the date and time of the visit, the information of the meal ordered, the date and time of the order, a flag indicating whether the customer has prepared the meal by himself, a flag indicating that the cooking is completed, and a sign indicating that the accounting is completed are stored. logo and other information. An example of the order information storage unit 25 of this embodiment is schematically shown in FIG. 22 .

In addition, in this embodiment, since each table terminal 7 is identified using a table number, this information is memorize|stored in the table terminal 7.

Next, an example of the processing procedure of this embodiment will be described using the flowchart of FIG. 21 .

The customer takes a seat after entering the restaurant and being guided to the seat. Furthermore, when placing an order, meal information is displayed as a menu on the touch-panel screen of the table terminal 7 (S500), so that meals are ordered by performing predetermined operations on the table terminal 7.

First, according to the food information displayed on the table terminal 7, the food to be ordered is sequentially selected and ordered. That is, select the desired meal and its quantity to be ordered, for example, by pressing the button of "confirm order", the selected meal and its quantity are sent from the table terminal 7 to the management server 2 together with the table number. For example, when a customer selects one each of "Assorted Sashimi" and "Grilled Chicken", and two of "Vegetable Salad", by pressing the button of "Order Confirmation", the table number "1" is identified with each meal. The information is sent from the table terminal 7 to the management server 2 together as order information.

These information are received by the order processing part 22 of the management server 2 (S510), and are stored in the order information storage part 25. An example of the order information storage unit 25 in this state is shown in FIG. 22 . Then, as new order information, the order processing unit 22 causes the kitchen terminal 6 to display additional order information and table numbers of "assorted sashimi", one each of "grilled chicken", and two of "vegetable salad".

Cooking is performed in the kitchen based on the order displayed on the kitchen terminal 6 . Then, after the cooking is finished, for example, by touching the information of the order on the kitchen terminal 6, it is input as cooking completion. According to this input, the cooking completion flag in the order information of the order information storage unit 25 is changed from "not completed" to "complete", and the display of this information is deleted or displayed in reverse on the kitchen terminal 6. An example of the order information storage unit 25 in this state is shown in FIG. 23 .

In addition, in the kitchen, in addition to the above-mentioned processing, the completed meal is delivered to the person in charge of meal preparation, and the person in charge of meal preparation places the meal in a predetermined position in advance while watching the above-mentioned display on the kitchen terminal 6 . In addition, at this time, in order to distinguish it from other meals, the meal is placed in advance, for example, at the delivery window, etc., together with the display of the order number indicating that the mobile terminal 4 of the customer who ordered the meal has been notified as described later, in order to distinguish it from other meals. In addition, for meals that customers do not want to pick up in person, they can be brought to the table by the person in charge of catering as in the past.

In addition, the catering processing part 23 monitors the meal ordering information storage part 25. For the meal that the customer has ordered and selected for catering, when the sign of "cooking complete" changes from "unfinished" to "completed", it is determined that the meal is ordered. and notify the table terminal 7 with the table number of the cooking completion of the ordered meal, the completed meal, the meal number, etc. (S520). The table terminal 7 receives the notification, and the portable terminal 4 displays the cooking completion notification screen. The customer visually recognizes the cooking completion notification screen and goes to a predetermined location to pick up the meal. In addition, when the meal preparation processing unit 23 performs the above-mentioned notification, the above-mentioned cooked meal on the kitchen terminal 6 is changed to "notification complete", indicating that the cooking completion notification has been made to the customer.

The user walks to a dish delivery window, etc., and takes away his or her ordered meal with reference to the meal number displayed on the dining table terminal 7 . Then, it moves to the payment terminal 5 together with the ordered meals. At this time, the screen of the table terminal 7 may be photographed by the mobile terminal 4 used by the user, or a slip of paper on which the meal number is printed may be output from the table terminal 7 .

When the user walks to the collection terminal 5, the person in charge of accounting performs accounting on his meals. In this case, the user can increase the number of food notification by verbally notifying the number of the meal, the number of the table, etc., or showing the picture of the table terminal 7 captured by the portable terminal 4, or showing the note output from the table terminal 7, etc. Number, table number reliability.

Then, when the person in charge of accounting input the meal number and the table number into the cash collection terminal 5, the meal number and the table number that were sent to the management server 2 from the order information storage unit 25 were extracted from the cash collection terminal 5 and sent to the management server 2. Calculate the total amount of the meal information without the mark of accounting completion (S530). Then, the calculated total amount may be transmitted from the management server 2 to a POS cash register or the like, and the amount may be displayed to allow the customer to settle the amount (S540).

By performing such processing, it is possible to place an order from the table terminal 7 .

Like this, the client carries out accounting processing at the stage of going to get meals, and returns to one's own seat to have a meal when finishing accounting processing.

Then, when the customer places an additional order, the mobile terminal 4 is used to perform a predetermined operation again, whereby the meal information is displayed in the same manner as above, and the order process is performed (S550).

Example 7

In the above-mentioned fourth embodiment, the case where the mobile terminal 4 and the table terminal 7 are used simultaneously has been described, but it is also possible to use only the table terminal 7 . In addition, the description of the same parts as those in the above-mentioned fourth embodiment will be omitted. In addition, in this Example, the mobile terminal 4 is not used similarly to Example 6, Therefore It is not necessary to provide the store visit information acquisition part 20. In addition, the order information storage unit 25 stores information on meals ordered by customers, but does not need to store customer identification information or reader identification information. That is, the table number indicating the seat position of the customer in the store, the date and time of the visit, the information of the meal ordered, the date and time of the order, the flag indicating whether the customer has personally prepared the meal, the flag indicating that the cooking is completed, and the information indicating that the accounting is completed are stored. Information such as signs.

Next, an example of the processing procedure of this embodiment will be described using the flowchart of FIG. 24 . In addition, in this embodiment, different from Embodiment 6, the accounting is not carried out when picking up meals, but the final accounting is performed when leaving the store. Therefore, S600 to S620 are the same as S500 to S520, so the description is omitted.

The user goes to a place such as a dish delivery window to pick up the cooked meal, and refers to the meal number displayed on the table terminal 7 to take away the meal ordered by oneself. Then, take the ordered meal and return to your seat to have a meal.

And, when the customer places an additional order, the table terminal 7 is used again to perform a predetermined operation, thereby displaying the meal information in the same manner as above, and ordering processing is performed.

This process is repeated, and when the customer leaves the store, by pressing the button of "accounting" on the table terminal 7, the end of the acceptance of the order, the request of the accounting process, and the table number are sent from the table terminal 7 to the management server 2 ( S630). When the accounting processing section 24 of the management server 2 receives a request for accounting processing, it extracts the meal information ordered by the customer from the order information storage section 25 based on the table number, the meal with the sign of cooking completion, and the meal without the sign of accounting completion. meals and their amounts, and calculate the total amount (S640).

Then, after the information is sent from the management server 2 to the payment terminal 5, the person in charge of the payment at the payment terminal 5 outputs the receipt, and sends the receipt to the table of the customer for payment (S650).

Example 8

In each of the above-mentioned embodiments, the price of the meal is the same when the customer picks up the meal in person and when the meal is brought to the table as in the past, but the price of the meal may be the same when the customer picks up the meal in person. The specified amount and proportion of the price discount. That is, when the order processing unit 22 receives an order for a meal from the mobile terminal 4 or the table terminal 7, if the customer selects "pick up" for the meal, the order processing unit 22 subtracts the predetermined ratio/predetermined amount from the amount of the meal. The amount is stored in the order information storage unit 25 as a price. As a result, a reward is generated when the customer picks it up in person, which is conducive to mobilizing the enthusiasm of the customer.

Industrial availability

By using the order system 1 of the present invention, the time and burden required for the preparation of meals by the staff can be reduced, and thus the staff of the restaurant can be further reduced. In addition, there is a possibility of mistaking due to the customer's ordering, but it is also possible to prevent mistaking by configuring as in the present invention.

Explanation of reference signs

1: Meal ordering system; 2: Management server; 3: Reading device; 4: Portable terminal; 5: Cash collection terminal; 6: Kitchen terminal; 7: Table terminal; 20: Visiting information acquisition department; 21: Meal information storage department ; 22: ordering processing unit; 23: catering processing unit; 24: accounting processing unit; 25: ordering information storage unit; 70: computing device; 71: storage device; 72: display device; .

Claims (17)

1. an ordering system for eating house, is characterized in that,

Above-mentioned ordering system possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;

Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device arranging on the dining table of taking one's seat in the case of above-mentioned client and utilize, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And

Pantry handling part, it is in the time receiving the information that the ordered food of above-mentioned client completes, and the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.

2. an ordering system for eating house, is characterized in that,

Above-mentioned ordering system possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;

Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device that the dining table terminal that arranges on the dining table of taking one's seat in the case of above-mentioned client and utilize possesses, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And

Pantry handling part, it sends to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.

3. ordering system according to claim 1, is characterized in that,

In the above-mentioned information storage part of making a reservation, store explicitly multiple above-mentioned position identification informations with above-mentioned customer identification information.

4. ordering system according to claim 2, is characterized in that,

In the above-mentioned information storage part of making a reservation, store explicitly multiple above-mentioned position identification informations with above-mentioned customer identification information.

5. an ordering system for eating house, is characterized in that,

Above-mentioned ordering system possesses:

The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And

Pantry handling part, it,, in the time receiving the information that the ordered food of above-mentioned client completes, sends to above-mentioned dining table terminal the notice that above-mentioned food completes.

6. an ordering system for eating house, is characterized in that,

Above-mentioned ordering system possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the portable terminal that above-mentioned client utilizes or is arranged on the dining table terminal of the position that above-mentioned client takes one's seat, receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And

Pantry handling part, it sends to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.

7. according to the ordering system described in any one in claim 1 to 6, it is characterized in that,

The food identifying information that comprises the above-mentioned food of having identified in the notice sending at above-mentioned pantry handling part.

8. according to the ordering system described in any one in claim 1 to 7, it is characterized in that,

Above-mentioned ordering system also possesses accounting handling part, this accounting handling part is adjusted request and above-mentioned customer identification information or the above-mentioned position identification information processed by reception, calculate the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.

9. according to the ordering system described in any one in claim 1 to 7, it is characterized in that,

Above-mentioned ordering system also possesses accounting handling part, this accounting handling part receives and adjust the request of processing and the above-mentioned customer identification information reading from above-mentioned portable terminal above-mentioned cash receiving terminal from cash receiving terminal or above-mentioned portable terminal, and the above-mentioned customer identification information based on receiving calculates the total charge of the ordered food of the above-mentioned client that stores in the above-mentioned information storage part of making a reservation.

10. the device of making a reservation of eating house, is characterized in that,

The above-mentioned device of making a reservation possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;

Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device arranging on the dining table of taking one's seat in the case of above-mentioned client and utilize, from above-mentioned portable terminal or above-mentioned reading device obtain comprise customer identification information and position identification information carry out shop information, and store the above-mentioned information storage part of making a reservation into;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And

Pantry handling part, it is in the time receiving the information that the ordered food of above-mentioned client completes, and the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.

The device of making a reservation of 11. 1 kinds of eating houses, is characterized in that,

The above-mentioned device of making a reservation possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly;

Carry out shop information acquiring section, it is in the portable terminal end in contact that above-mentioned client is utilized or approach the reading device that the dining table terminal that arranges on the dining table of taking one's seat in the case of above-mentioned client and utilize possesses, and obtains and comprises carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And

Pantry handling part, it sends to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.

The device of making a reservation of 12. 1 kinds of eating houses, is characterized in that,

The above-mentioned device of making a reservation possesses:

The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And

Pantry handling part, it,, in the time receiving the information that the ordered food of above-mentioned client completes, sends to above-mentioned dining table terminal the notice that above-mentioned food completes.

The device of making a reservation of 13. 1 kinds of eating houses, is characterized in that,

The above-mentioned device of making a reservation possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client;

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house;

The handling part of making a reservation, it is presented at by the information relevant with food that makes to store in above-mentioned food information storage part the portable terminal that above-mentioned client utilizes or is arranged on the dining table terminal of the position that above-mentioned client takes one's seat, receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And

Pantry handling part, it sends to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes in the time receiving the information that the ordered food of above-mentioned client completes.

14. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,

More than one above-mentioned computing machine possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; And

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,

In above-mentioned booking method for meal,

By make the portable terminal end in contact that above-mentioned client utilizes or approach above-mentioned client take one's seat and the dining table that utilizes on the reading device that arranges, obtain and comprise carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;

Be presented at by the information relevant with food that makes to store in above-mentioned food information storage part the above-mentioned portable terminal that above-mentioned client utilizes, come to receive food relevant information and the above-mentioned customer identification information ordered with above-mentioned client from above-mentioned portable terminal, and store explicitly information and the above-mentioned above-mentioned customer identification information of making a reservation in information storage part relevant with ordered above-mentioned food into the above-mentioned information storage part of making a reservation; And

In the time receiving the information that the ordered food of above-mentioned client completes, the portable terminal utilizing to above-mentioned client based on the above-mentioned information storage part of making a reservation sends the notice that ordered above-mentioned food completes.

15. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,

More than one above-mentioned computing machine possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information, identification client are taken one's seat and the food relevant information ordered with this client are stored explicitly; And

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,

In above-mentioned booking method for meal,

By make the portable terminal end in contact that above-mentioned client utilizes or approach above-mentioned client take one's seat and the dining table that utilizes on the reading device that possesses of the dining table terminal that arranges, obtain and comprise carrying out shop information and storing the above-mentioned information storage part of making a reservation into of customer identification information and position identification information from above-mentioned portable terminal or above-mentioned reading device;

Be presented at by the information relevant with food that makes to store in above-mentioned food information storage part above-mentioned portable terminal and/or the above-mentioned dining table terminal that above-mentioned client utilizes, come to receive information and above-mentioned customer identification information and/or the above-mentioned position identification information relevant with ordered food from above-mentioned portable terminal and/or above-mentioned dining table terminal, and store information relevant above-mentioned with ordered food into the above-mentioned information storage part of making a reservation; And

In the time receiving the information that food that above-mentioned client orders completes, send to above-mentioned portable terminal and/or above-mentioned dining table terminal the notice that ordered above-mentioned food completes.

16. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,

More than one above-mentioned computing machine possesses:

The information storage part of making a reservation, it is stored with the relevant information of the food of ordering with this client explicitly to the position identification information that major general identifies the position that client takes one's seat; And

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,

In above-mentioned booking method for meal,

Be presented at the dining table terminal that is arranged on the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, come to receive information and the above-mentioned position identification information relevant with ordered food from above-mentioned dining table terminal, and store explicitly with above-mentioned above-mentioned position identification information of making a reservation in information storage part; And

In the time receiving the information that the ordered food of above-mentioned client completes, send to above-mentioned dining table terminal the notice that above-mentioned food completes.

17. 1 kinds have used the booking method for meal of the eating house of computing machine, it is characterized in that,

More than one above-mentioned computing machine possesses:

The information storage part of making a reservation, the position identification information of its position that customer identification information and/or identification client are taken one's seat is stored explicitly with the relevant information of the food of ordering with this client; And

Food information storage part, the relevant information of food that its storage provides with above-mentioned eating house,

In above-mentioned booking method for meal,

Be presented at the portable terminal that above-mentioned client utilizes or be arranged on the dining table terminal of the position that above-mentioned client takes one's seat by the information relevant with food that makes to store in above-mentioned food information storage part, come to receive the food relevant information ordered with above-mentioned client from above-mentioned portable terminal or above-mentioned dining table terminal, and store explicitly the above-mentioned information storage part of making a reservation into above-mentioned customer identification information or above-mentioned position identification information; And

In the time receiving the information that the ordered food of above-mentioned client completes, send to above-mentioned portable terminal or above-mentioned dining table terminal the notice that ordered above-mentioned food completes.