CN103745265A - Vehicle maintenance appointment method and system - Google Patents
Vehicle maintenance appointment method and system Download PDFInfo
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- CN103745265A CN103745265A CN201410023234.8A CN201410023234A CN103745265A CN 103745265 A CN103745265 A CN 103745265A CN 201410023234 A CN201410023234 A CN 201410023234A CN 103745265 A CN103745265 A CN 103745265A
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Abstract
The invention discloses a vehicle maintenance appointment method and system. The method comprises the following steps: a user logs in an intelligent mobile client side and builds communication connection with a server end; the user chooses an appointment time interval, a service type and service personnel and sends an appointment request to the server end; the server side receives the appointment request and judges whether the time interval exceeds the upper limit of service, if so, the server side feeds back to the mobile client side to remind the user to change the appointment request, and otherwise, an appointment is successful; after the success of the appointment, the server side notifies the appointed service personnel, and the service personnel notify a warehouse manager of preparing articles correspondingly according to the service type appointed by the user, and notify a maintenance factory of setting a maintenance sequence; after a vehicle enters an overhaul work station, the state information of the vehicle is submitted through the server side; the state information of the vehicle is displayed on the intelligent mobile client side in real time by a camera at the corresponding overhaul work station through a network. According to the method and the system, an appointment process is simplified, time is saved, the work load is reduced, and the working efficiency is improved.
Description
Technical field
The present invention relates to Automobile Service Business technical field, be specifically related to a kind of reserving method and system of auto repair maintenance.
Background technology
Automobile is the very important vehicles of modern society, and along with the improvement gradually of people's living standard, its popularity is also more and more higher, so corresponding, and the maintenance service market of automobile is also increasing.In large-scale auto repair maintenance service provider there,, because its portfolio is large, often there is the automobile of a lot of wait maintenances in especially well-known 4S shop.In this case, often need to preengage in advance, yet, mostly auto repair maintenance service provider is still preengage or is directly visited and preengage by traditional communication on telephone, and this traditional auto repair maintenance appointment mode does not have the flow process of standard, because containing much information, easily cause reservation recording management disorderly, reserve by phone simultaneously and can increase 4S shop contact staff's workload, or customer service is too busy can not process in time, cause service level to decline.On the other hand, car owner can not know details and the performance level of Motor Maintenance in time, and easily because reservation has some setbacks, causes customer relationship impaired or waste client's time in client's reservation of visiting after having no result.Above-mentioned adverse effect all can increase client's bad experience, causes customer churn, thereby reduces benefit.
Summary of the invention
The defect existing in order to solve above-mentioned technology, the invention provides and a kind ofly can greatly simplify reservation flow process, saves reserving method and system that subscription time also improves the auto repair maintenance of auto repair maintenance service provider work efficiency.
For solving problems of the prior art, realize above-mentioned purpose of the present invention, the technical solution adopted in the present invention is as follows:
A reserving method for auto repair maintenance, described reserving method comprises the following steps:
(1) user logs in intelligent mobile client and enters, and sets up communication be connected by mobile Internet and service end;
(2) by described intelligent mobile client, select subscription time section, COS and attendant, and to described service end, send reserve requests information by described intelligent mobile client;
(3) described service end receives the reserve requests that described intelligent mobile client sends, and judge in this subscription time section whether surpass the service upper limit, be by described service end, information to be fed back to described intelligent mobile client, reminding user to replace reserve requests, otherwise preengage successfully;
(4) after preengaging successfully, the attendant that described service end is preengage notice, this attendant notifies storekeeper to carry out corresponding parts stock according to the COS of user's reservation again, notifies maintenance depot to arrange vehicle maintenance order simultaneously;
(5) vehicle enters after the maintenance station of maintenance depot, and attendant fills in the status information of vehicle by described service end;
(6), after car status information is upgraded, the image/video image data of the camera at the corresponding maintenance of described service end reception station place is also stored in the database being connected with described service end;
(7) after described intelligent mobile client terminal start-up vehicle maintenance progress look facility, described service end is shown to described intelligent mobile client by internet in real time by the image/video image data that is stored in corresponding vehicle in described database;
(8), after maintenance finishes, user sends service evaluation and the scoring of this time maintenance to described service end by described intelligent mobile client, and pay the expense of picking up the car.
The reserving method of above-mentioned a kind of auto repair maintenance, in the step (3) of described reserving method, appraisal standards corresponding to the described service upper limit are: in the subscription time section in described reserve requests, whether reservation quota, in described reserve requests by subscription services personnel, whether its service number exceeds the quata.
The reserving method of above-mentioned a kind of auto repair maintenance, in the step (5) of described reserving method, the status information of described vehicle comprises: the check man's item code whether whether vehicle entered shop, handed over car and vehicle to park.
The present invention also provides a kind of reservation system of auto repair maintenance, the reserving method that this reservation system proposes based on the present invention, described reservation system consists of the intelligent mobile client that is positioned at service end, IP Camera group, the database of service provision end and is positioned at user side, described intelligent mobile client is set up communication by mobile Internet with described service end and is connected, and described service end is connected with described database.
The reservation system of above-mentioned a kind of auto repair maintenance, described IP Camera group is comprised of the camera of a plurality of corresponding different maintenance stations, and the video image output interface of each camera accesses respectively described service end.
The reservation system of above-mentioned a kind of auto repair maintenance, described service end comprises the Information Mobile Service end being positioned on Intelligent mobile equipment and is positioned at the platform service end of PC end.
The reservation system of above-mentioned a kind of auto repair maintenance, stores user message table, reserve requests table and car status information table in described database.
The reservation system of above-mentioned a kind of auto repair maintenance, the field that described user message table comprises is: user name, user identity card number, user's driver license number, user's contact method, user account and user cipher, the field that described reserve requests table comprises is: the attendant name of subscriber's name, subscription time section, subscription services type and reservation, the field that described car status information table comprises is: check man's item code that vehicle owner name, vehicle identification number, vehicle are parked.
Compared with prior art, beneficial effect of the present invention is:
1, saved client's time cost, only needed by intelligent mobile client, just can carry out long-range maintenance reservation, and the car detailing maintenance advertising campaign that service provider 4S shop provides is maintained in Real-time Obtaining auto repair.
2, improve the work efficiency in auto repair maintenance service provider 4S shop, alleviated the staff's in auto repair maintenance service provider 4S shop workload, improved service level.
3, help the reasonable arrangement work of auto repair maintenance service provider 4S shop, improved the maintenance station utilization factor in auto repair maintenance service provider 4S shop.
4,, by the camera of networking in IP Camera group, client can know details and the maintenance progress of its Motor Maintenance in time, has strengthened client's trust.
5, improved user experience, satisfaction and the loyalty of client to auto repair maintenance service provider 4S shop, consolidated customer relationship, can be auto repair maintenance service provider 4S shop and bring higher benefit.
Accompanying drawing explanation
Fig. 1 is reservation process flow diagram of the present invention;
Fig. 2 is system assumption diagram of the present invention;
In figure: 1-service end, 2-intelligent mobile client, 3-database, 4-mobile Internet, 5-IP Camera group, 6-Information Mobile Service end, 7-platform service end, 51-camera.
Embodiment
For making that the present invention is done to further understanding, below with reference to Figure of description and specific embodiment, the invention will be further described:
As shown in Figure 1, be the reservation process flow diagram of the reserving method of auto repair maintenance in the embodiment of the present invention.The reserving method that this reservation process flow diagram discloses mainly comprises the following steps:
Step S101, user logs in intelligent mobile client and enters, and then by mobile Internet and service end, sets up communication and is connected;
Step S102, selects subscription time section, COS and attendant by described intelligent mobile client, after having determined above-mentioned subscription information, by described intelligent mobile client, to described service end, sends reserve requests information;
Step S103, described service end receives the reserve requests that described intelligent mobile client sends, and judge in this subscription time section whether surpass and serve the upper limit, if, by described service end, information is fed back to described intelligent mobile client, reminding user to replace reserve requests, otherwise preengage successfully;
Step S104, after preengaging successfully, the attendant that described service end is preengage notice, the attendant who is preengage notifies storekeeper to carry out corresponding parts stock according to the COS of user's reservation again, notifies maintenance depot to arrange vehicle pull-in service sequence simultaneously;
Step S105, vehicle enters after the maintenance station of maintenance depot, and corresponding attendant fills in the status information of vehicle by described service end;
Step S106, after car status information is upgraded, the image/video image data of the camera at the corresponding maintenance of described service end reception station place is also stored in the database being connected with described service end;
Step S107, after described intelligent mobile client terminal start-up vehicle maintenance progress look facility, described service end is shown to described intelligent mobile client by internet in real time by the image/video image data that is stored in corresponding vehicle in described database;
Step S108, after maintenance finishes, user sends service evaluation and the scoring of this time maintenance to described service end by described intelligent mobile client, and pay the expense of picking up the car.
Particularly, in the step S103 of the embodiment of the present invention, appraisal standards corresponding to the described service upper limit are: 1, in the subscription time section in described reserve requests, whether reservation quota; 2, in described reserve requests by subscription services personnel, whether its service number exceeds the quata.In the reserve requests that intelligent mobile client is submitted to, the parameter of these two appraisal standards selects one while not meeting quantitative criteria default in service end, be in the subscription time section in reserve requests, reserve requests in the corresponding time period that service end receives is quota, in this time period, the client of reservation is booked, or in this subscription time section, the client's number that can be served within this time period by subscription services personnel in reserve requests has reached the upper limit of its service ability.As long as the parameter of two above-mentioned appraisal standards meets one, service end can judge whether this reserve requests surpasses the service upper limit in this subscription time section.
Particularly, in the step S105 of the embodiment of the present invention, the status information of described vehicle comprises following three: 1, whether vehicle has entered shop, 2, whether handed over car, 3, check man's item code of parking of vehicle.In reserve requests, successfully accepted, in the subscription time section of client's correspondence in this reserve requests, drive after maintenance factory, the attendant who is preengage is recorded in the status information of above-mentioned vehicle in client's reserve requests by service end, so that client is transferred and checked by intelligent mobile client at any time.
Above-mentioned reserving method provided by the invention, simplified client's auto repair maintenance reservation flow process, saved its subscription time, also facilitated the management in auto repair maintenance service provider 4S shop simultaneously, alleviated attendant's workload, improved work efficiency, by mobile Internet combined with intelligent mobile client, service end, realized remote reserved.
As shown in Figure 2, be the system assumption diagram of the reservation system of auto repair maintenance in the embodiment of the present invention.
The reserving method that this reservation system proposes based on the present invention, described reservation system consists of the intelligent mobile client 2 that is positioned at service end 1, IP Camera group 5, the database 3 of service provision end and is positioned at user side, described intelligent mobile client 2 is set up communication by mobile Internet 4 with described service end 1 and is connected, and described service end 1 is connected with described database 3.
Particularly, in an embodiment of the present invention, described IP Camera group 5 is comprised of the camera 51 of a plurality of corresponding different maintenance stations, and the video image output interface of each camera 51 accesses respectively described service end 1.After being activated, its video image image data can real-time Transmission to database 3, and by intelligent mobile client 2, carry out long-range transferring and check.With this, client can check details and the maintenance progress of Motor Maintenance whenever and wherever possible.Real-time management for convenient service feed end, described service end 1 comprises the Information Mobile Service end 6 being positioned on Intelligent mobile equipment and the platform service end 7 that is positioned at PC end, by Information Mobile Service end 6, can facilitate auto repair maintenance service provider 4S shop attendant's real time inspection and management, set up man-to-man service with client, platform service end 7 has super administrator right, is the control core of whole system.
Particularly, in an embodiment of the present invention, in described database 3, store user message table, reserve requests table and car status information table.The field that described user message table comprises is: user name, user identity card number, user's driver license number, user's contact method, user account and user cipher, the field that described reserve requests table comprises is: the attendant name of subscriber's name, subscription time section, subscription services type and reservation, the field that described car status information table comprises is: check man's item code that vehicle owner name, vehicle identification number, vehicle are parked.
In sum, reserving method and the system of a kind of auto repair maintenance provided by the invention have the following advantages:
1, saved client's time cost, only needed by intelligent mobile client, just can carry out long-range maintenance reservation, and the car detailing maintenance advertising campaign that service provider 4S shop provides is maintained in Real-time Obtaining auto repair.
2, improve the work efficiency in auto repair maintenance service provider 4S shop, alleviated the staff's in auto repair maintenance service provider 4S shop workload, improved service level.
3, help the reasonable arrangement work of auto repair maintenance service provider 4S shop, improved the maintenance station utilization factor in auto repair maintenance service provider 4S shop.
4,, by the camera of networking in IP Camera group, client can know details and the maintenance progress of its Motor Maintenance in time, has strengthened client's trust.
5, improved user experience, satisfaction and the loyalty of client to auto repair maintenance service provider 4S shop, consolidated customer relationship, can be auto repair maintenance service provider 4S shop and bring higher benefit.
More than show and described ultimate principle of the present invention, principal character and advantage of the present invention.The technician of the industry should understand; the present invention is not restricted to the described embodiments; what in above-described embodiment and instructions, describe is principle of the present invention; the present invention also has various changes and modifications without departing from the spirit and scope of the present invention; these changes and improvements all fall in claimed scope of the present invention, and the protection domain that the present invention requires is defined by appending claims and equivalent thereof.
Claims (8)
1. a reserving method for auto repair maintenance, is characterized in that, described reserving method comprises the following steps:
(1) user logs in intelligent mobile client and enters, and sets up communication be connected by mobile Internet and service end;
(2) by described intelligent mobile client, select subscription time section, COS and attendant, and to described service end, send reserve requests information by described intelligent mobile client;
(3) described service end receives the reserve requests that described intelligent mobile client sends, and judge in this subscription time section whether surpass the service upper limit, be by described service end, information to be fed back to described intelligent mobile client, reminding user to replace reserve requests, otherwise preengage successfully;
(4) after preengaging successfully, the attendant that described service end is preengage notice, this attendant notifies storekeeper to carry out corresponding parts stock according to the COS of user's reservation again, notifies maintenance depot to arrange vehicle maintenance order simultaneously;
(5) vehicle enters after the maintenance station of maintenance depot, and attendant fills in the status information of vehicle by described service end;
(6), after car status information is upgraded, the image/video image data of the camera at the corresponding maintenance of described service end reception station place is also stored in the database being connected with described service end;
(7) after described intelligent mobile client terminal start-up vehicle maintenance progress look facility, described service end is shown to described intelligent mobile client by internet in real time by the image/video image data that is stored in corresponding vehicle in described database;
(8), after maintenance finishes, user sends service evaluation and the scoring of this time maintenance to described service end by described intelligent mobile client, and pay the expense of picking up the car.
2. the reserving method that a kind of auto repair according to claim 1 is maintained, it is characterized in that, in the step (3) of described reserving method, appraisal standards corresponding to the described service upper limit are: in the subscription time section in described reserve requests, whether reservation quota, in described reserve requests by subscription services personnel, whether its service number exceeds the quata.
3. the reserving method that a kind of auto repair according to claim 1 is maintained, it is characterized in that, in the step (5) of described reserving method, the status information of described vehicle comprises: the check man's item code whether whether vehicle entered shop, handed over car and vehicle to park.
4. the reservation system of auto repair maintenance, it is characterized in that, described reservation system consists of the intelligent mobile client that is positioned at service end, IP Camera group, the database of service provision end and is positioned at user side, described intelligent mobile client is set up communication by mobile Internet with described service end and is connected, and described service end is connected with described database.
5. the reservation system of a kind of auto repair maintenance according to claim 4, is characterized in that, described IP Camera group is comprised of the camera of a plurality of corresponding different maintenance stations, and the video image output interface of each camera accesses respectively described service end.
6. the reservation system of a kind of auto repair maintenance according to claim 5, is characterized in that, described service end comprises the Information Mobile Service end being positioned on Intelligent mobile equipment and is positioned at the platform service end of PC end.
7. the reservation system of a kind of auto repair maintenance according to claim 4, is characterized in that, stores user message table, reserve requests table and car status information table in described database.
8. the reservation system that a kind of auto repair according to claim 7 is maintained, it is characterized in that, the field that described user message table comprises is: user name, user identity card number, user's driver license number, user's contact method, user account and user cipher, the field that described reserve requests table comprises is: the attendant name of subscriber's name, subscription time section, subscription services type and reservation, the field that described car status information table comprises is: check man's item code that vehicle owner name, vehicle identification number, vehicle are parked.
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| CN201410023234.8A CN103745265A (en) | 2014-01-17 | 2014-01-17 | Vehicle maintenance appointment method and system |
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| CN201410023234.8A CN103745265A (en) | 2014-01-17 | 2014-01-17 | Vehicle maintenance appointment method and system |
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| CN106203884A (en) * | 2016-07-22 | 2016-12-07 | 深圳棋致科技有限公司 | One is visited shuttle service management and device |
| CN106295813A (en) * | 2016-09-30 | 2017-01-04 | 刘新兵 | A kind of automobile maintenance monitoring system |
| CN108009649A (en) * | 2016-10-27 | 2018-05-08 | 林裕弼 | Vehicle warranty and refit system |
| CN106557873A (en) * | 2016-11-17 | 2017-04-05 | 广州智通供应链管理有限公司 | A kind of electric business house ornamentation terminal network method for optimizing scheduling |
| CN107122835A (en) * | 2017-04-13 | 2017-09-01 | 杭州求圣科技有限公司 | Vehicle service method and device for intelligent 4S shops |
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