CN103491564A - Self-diagnostic method and system of mobile terminal - Google Patents

Abstract

The invention discloses a method and system for self-diagnosis of a mobile terminal. The method comprises the following steps: constructing a network server pre-configured with a mobile terminal firmware data list and an application software data list; The type of exception handled and related information corresponding to the exception; connect to the web server, query the mobile terminal firmware data list and application software data list according to the preset order, the type of exception and/or the related information corresponding to the exception, to obtain Determine whether the abnormality exists in the mobile terminal firmware data list or the application software data list so as to determine whether the mobile terminal firmware is abnormal or the application software is abnormal. It is more accurate to judge what kind of functional abnormality is based on the type of abnormality generated during the operation of the terminal, compared to merely describing the abnormality of the function point.

Description

Method and system for self-diagnosis of mobile terminal

technical field

The present invention relates to the technical field of communication terminals, and more specifically, to a method and system for self-diagnosis of a mobile terminal.

Background technique

At present, when the software function of the mobile terminal device is abnormal, it is difficult for the user to distinguish whether it is a problem with the firmware of the mobile terminal device itself or a problem with the application software. security management software, etc.), resulting in a waste of time and effort.

In the functional description of the software upgrade, the problem to be solved is generally only abstractly explained, but in fact, similar functional abnormalities may be triggered by different reasons. For users, the upgrade may still have no effect.

In view of this, the present invention proposes the following technical solutions.

Contents of the invention

The purpose of the present invention is to overcome the above-mentioned defects in the prior art, and provide a method for self-diagnosis of a mobile terminal, which can accurately determine whether the abnormality generated during the operation of the mobile terminal is caused by the firmware of the mobile terminal or the problem caused by the application software.

In order to achieve the above object, the technical solution provided by the present invention is as follows: a method for self-diagnosis of a mobile terminal, which includes the following steps:

Build a network server, which is pre-configured with a mobile terminal firmware data list and an application software data list in the network server;

Obtaining the type of an unhandled exception generated during the operation of the mobile terminal and related information corresponding to the exception;

Connect to the network server, query the mobile terminal firmware data list and application software data list according to the preset sequence, abnormal type and/or abnormal corresponding information, to determine whether the mobile terminal firmware data list or application software data list exists The abnormality is thus judged whether the mobile terminal firmware is abnormal or the application software is abnormal.

Further, the mobile terminal firmware data list represents the name of the mobile terminal, firmware version number, existing abnormality type and download address.

Further, the application software data list characterizes the application software name, version number, existing exception type and download address.

Further, the relevant information corresponding to the abnormality includes the name and firmware version number of the mobile terminal or the name and version number of the application software.

Further, the query of the mobile terminal firmware data list and the application software data list according to the preset sequence, abnormal type and/or relevant information corresponding to the abnormality, to determine whether the mobile terminal firmware data list or the application software data list exists The step of judging whether the abnormality occurs in the mobile terminal firmware or the abnormality in the application software specifically includes:

After connecting to the network server, query the mobile terminal firmware data list with an abnormal type name according to the keyword query method, and determine whether the specific version of the firmware of the mobile terminal has the abnormality;

If the firmware of the specific version of the mobile terminal does not have the abnormality, then continue to query the application software data list with the abnormal type name, application software name and version number according to the keyword query mode, and judge whether the specific version of the application software has the described abnormality. abnormal.

Further, after the step of determining whether the firmware of the specific version of the mobile terminal has the abnormality, it also includes:

If there is the abnormality in the firmware of the specific version of the mobile terminal, then query whether there is new firmware in the firmware data list of the mobile terminal to solve the abnormality;

If there is new firmware in the mobile terminal firmware data list to solve the abnormality, then display the download address of the firmware;

If there is no new firmware in the firmware data list of the mobile terminal to solve the abnormality, a prompt message is returned.

Further, if there is new firmware in the firmware data list of the mobile terminal that solves the abnormality, the step of displaying the download address of the firmware specifically includes:

If it is confirmed that there is the abnormality in the firmware of the specific version of the mobile terminal, then start searching from the latest released firmware version recorded in the mobile terminal firmware data list, if it is found that the abnormality does not exist in the abnormal type corresponding to the firmware version, The download address of the firmware version is returned to the user.

Further, after the step of judging whether the specific version of the application software has the abnormality, it also includes:

If the specific version of the application software has the abnormality, query whether there is a new software version in the application software data list to solve the abnormality;

If there is a new software version in the application software data list to solve the abnormality, then display the download address of the software version;

If there is no new software version in the application software data list to resolve the exception, a prompt message is returned.

Another object of the present invention is to overcome the above-mentioned defects in the prior art and provide a system for self-diagnosis of mobile terminals, which includes:

A network server, which is pre-configured with a mobile terminal firmware data list and an application software data list;

Mobile terminal, described mobile terminal further comprises:

An acquisition module, configured to acquire the type of an exception generated during the operation of the mobile terminal and not handled and related information corresponding to the exception;

A connection module for connecting to a network server;

The abnormal diagnosis module is used to query the mobile terminal firmware data list and the application software data list according to the preset sequence, abnormal type and/or abnormal corresponding relevant information, so as to determine whether the mobile terminal firmware data list or the application software data list exists The abnormality is thus judged whether the mobile terminal firmware is abnormal or the application software is abnormal.

Further, the mobile terminal firmware data list characterizes the mobile terminal name, firmware version number, existing abnormal type and download address; the application software data list characterizes the application software name, version number, existing abnormal type and download address. address; the relevant information corresponding to the abnormality includes the name and version number of the firmware of the mobile terminal or the name and version number of the application software.

Compared with prior art, the beneficial effect of the present invention is:

1. The present invention constructs a network server configured with a mobile terminal firmware data list and an application software data list, and presses the Preset sequence, abnormal type and/or relevant information corresponding to the abnormality to query the mobile terminal firmware data list and application software data list to determine whether the abnormality exists in the mobile terminal firmware data list or application software data list so as to determine whether it is a mobile terminal. Whether the terminal firmware is abnormal or the application software is abnormal, the implementation method is simple, which can completely solve the problem of software function abnormality encountered by users.

2. The present invention can judge what kind of abnormal function is based on the type of abnormality generated during the operation of the mobile terminal, which is more accurate than merely describing the abnormality of the function point.

3. The present invention can locate the specific version number of the mobile terminal firmware or application software, and at the same time provide the download address of the corresponding upgrade software, further helping the user to completely solve this problem.

Description of drawings

FIG. 1 is a flowchart of a method for self-diagnosis of a mobile terminal provided by Embodiment 1 of the present invention;

FIG. 2 is a flowchart of a method for self-diagnosis of a mobile terminal provided in Embodiment 2 of the present invention;

FIG. 3 is a functional block diagram of a system for self-diagnosis of a mobile terminal provided by Embodiment 3 of the present invention.

Detailed ways

In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

Embodiment one

Embodiment 1 of the present invention provides a method for self-diagnosis of a mobile terminal, and this embodiment will be described in detail below with reference to the accompanying drawings.

Fig. 1 is a method flow chart of the first embodiment of the present invention, please refer to Fig. 1, the method of the embodiment of the present invention includes the following steps:

S101. Build a network server, the network server is pre-configured with a mobile terminal firmware data list and an application software data list;

S102. Acquiring the type of unhandled exception generated during the operation of the mobile terminal and related information corresponding to the exception;

S103. Connect to the network server, query the mobile terminal firmware data list and application software data list according to the preset order, abnormal type and/or abnormal corresponding relevant information, so as to determine the mobile terminal firmware data list or application software data list Whether there is the abnormality, so as to determine whether the abnormality occurs in the firmware of the mobile terminal or in the application software.

The implementation method of the present invention is simple, can completely solve the problem of software function abnormality encountered by users, and can judge what kind of function abnormality is based on the type of abnormality generated during the operation of the mobile terminal, which is more convenient than merely describing the abnormality of function points precise.

Embodiment two

Embodiment 2 of the present invention provides a method for self-diagnosis of a mobile terminal, which is an improvement on the basis of Embodiment 1. The mobile phone based on the Android system is taken as an example for description below.

Fig. 2 is a method flowchart of the second embodiment of the present invention, please refer to Fig. 2, the method of the embodiment of the present invention includes the following steps:

S201. Build a network server, the network server is pre-configured with a mobile terminal firmware data list and an application software data list;

In this embodiment, the network server provides a mobile terminal firmware and application software query function, the mobile terminal firmware data list represents the mobile terminal name, firmware version number, abnormal type and download address, and the application software data The list characterizes the application software name, version number, existing abnormal type and download address, and the following tables 1 and 2 schematically list the storage structure represented by the mobile terminal firmware data list and application software data list:

Table I:

Table II:

Application software name version number the type of exception that exists download link UC Browser 9.2.3 NumberFormatException http://..... kugou music 5.6.1 NoSuchMethodException http://.....

S202. Acquiring the type of unhandled exception (Exception) generated during the operation of the mobile phone and related information corresponding to the exception;

In the Android system, all unhandled exceptions of the application will eventually be passed to the system service layer, where processing functions for these exceptions can be added;

In this embodiment, the relevant information corresponding to the abnormality includes the name and firmware version number of the mobile terminal or the name and version number of the application software. Wherein, the type of the exception is a coded exception type.

S203. Connect to the network server.

S204. Query the mobile terminal firmware data list with the abnormal type name according to the keyword query method.

S205. Determine whether the firmware of the specific version of the mobile terminal has the abnormality. If the firmware of the specific version of the mobile terminal has the abnormality, perform step S206; otherwise, perform step 209.

S206. Query whether there is new firmware in the firmware data list of the mobile terminal that solves the abnormality. If there is new firmware in the firmware data list of the mobile terminal that solves the abnormality, execute step S207, otherwise execute step S208.

S207. Display the download address of the firmware;

In this embodiment, the specific steps of step S207 are: if it is confirmed that the firmware of the specific version of the mobile terminal has the abnormality, then start searching from the latest released firmware version recorded in the firmware data list of the mobile terminal. If there is no such exception in the type of exception corresponding to the version, the download address of the firmware version is returned to the user.

For example, if it has been confirmed that the "NumberFormatException" is caused by the Xiaomi phone itself, start searching from the latest version of the phone. In this example, start searching from "MIUI-JLB21.2" and find that the exception type has been There is no "NumberFormatException", so it is considered that this version is available, and the download address of this version is returned to the user.

S208 , returning a prompt message to inform the user of the cause of the abnormality, and there is currently no good solution.

S209. Query the application software data list by using the abnormal type name, application software name and version number according to the keyword query method.

S210. Determine whether the specific version of the application software has the abnormality. If the specific version of the application software has the abnormality, perform step S211, otherwise perform S214.

S211. Query whether there is a new software version in the application software data list that solves the abnormality. If there is a new software version in the application software data list that solves the abnormality, perform step S212; otherwise, perform step S213.

S212. Display the download address of the software version;

In this embodiment, the specific steps of step S212 may also be similar to those of step S207, which will not be repeated here.

S213. Return a prompt message to inform the user of the cause of the abnormality. There is currently no good solution.

S214. Return a prompt message to inform the user of the cause of the abnormality, and there is currently no good solution.

The present invention can accurately determine whether the software function abnormality is a problem of the application software or the firmware of the mobile device terminal, and then locate the specific version number of the firmware of the mobile device terminal or the application software, and at the same time provide the download address of the corresponding upgrade software to help users Completely solve the problem.

It should be noted that the mobile terminal may also be a tablet computer, a human-computer interaction terminal or other mobile terminal equipment, which is not limited to this embodiment.

Those of ordinary skill in the art can understand that all or part of the steps in the method of the above embodiments can be completed by instructing related hardware through a program, and the program can be stored in a computer-readable storage medium, and the described Storage media, such as ROM/RAM, magnetic disk, optical disk, etc.

Embodiment three

Embodiment 3 of the present invention provides a mobile terminal self-diagnosis system, as shown in FIG. 3 , which includes:

Network server 31, the mobile terminal firmware data list and application software data list are pre-configured in the network server;

Mobile terminal 32, described mobile terminal further comprises:

An acquisition module 321, configured to acquire the types of exceptions generated during the operation of the mobile terminal and not handled and related information corresponding to the exceptions;

A connection module 322, configured to connect to a network server;

The abnormal diagnosis module 323 is used to query the mobile terminal firmware data list and the application software data list according to the preset sequence, abnormal type and/or abnormal corresponding relevant information, to determine whether the mobile terminal firmware data list or the application software data list is There is the abnormality so as to determine whether the abnormality occurs in the firmware of the mobile terminal or in the application software.

In this embodiment, the mobile terminal firmware data list represents the mobile terminal name, firmware version number, existing abnormal types and download addresses; the application software data list represents the application software name, version number, existing abnormal types and the download address; the relevant information corresponding to the exception includes the name and firmware version number of the mobile terminal or the name and version number of the application software.

The specific working principle of the abnormal diagnosis module 323 is as follows: firstly, according to the keyword query mode, the mobile terminal firmware data list is inquired with the abnormal type name, and it is judged whether the specific version of the mobile terminal firmware has the abnormality. If there is the abnormality in the firmware, then query whether there is new firmware to solve the abnormality in the firmware data list of the mobile terminal, if there is new firmware to solve the abnormality in the firmware data list of the mobile terminal, then display the download address of the firmware , otherwise return prompt information; if the firmware of the specific version of the mobile terminal does not have the abnormality, then continue to query the application software data list with the abnormal type name, application software name and version number according to the keyword query method, and judge the application software Whether the abnormality exists in the specific version, if the abnormality exists in the specific version of the application software, then query whether there is a new software version in the application software data list to solve the abnormality, if there is a new software version in the application software data list to solve If the exception is detected, the download address of the software version is displayed, otherwise a prompt message is returned.

It should be noted that the mobile terminal self-diagnosis system provided in the above embodiment is only illustrated by dividing the above functional modules. In practical applications, the above function allocation can be completed by different functional modules according to needs. That is, the internal structure of the system is divided into different functional modules to complete all or part of the functions described above.

The above-mentioned embodiment is a preferred embodiment of the present invention, but the embodiment of the present invention is not limited by the above-mentioned embodiment, and any other changes, modifications, substitutions, combinations, Simplifications should be equivalent replacement methods, and all are included in the protection scope of the present invention.

Claims (10)

1. the method for a mobile terminal autodiagnosis, is characterized in that, the method comprises the following steps:

Build the webserver, be provided with the list of mobile terminal firmware data and application of software data list in the described webserver in advance;

Obtain that produce in the running of mobile terminal process and not processed abnormal type and be somebody's turn to do abnormal corresponding relevant information;

Connect the described webserver; go the list of enquiry mobile terminal firmware data and application of software data list by default order, abnormal type and/or abnormal corresponding relevant information, thereby be that the mobile terminal firmware occurs extremely or application software occurs abnormal to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement.

2. the method for mobile terminal autodiagnosis according to claim 1, is characterized in that, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence.

3. the method for mobile terminal autodiagnosis according to claim 2, is characterized in that, described application of software data list has characterized Exception Type and the download address of application software title, version number, existence.

4. the method for mobile terminal autodiagnosis according to claim 3, is characterized in that, described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.

5. the method for mobile terminal autodiagnosis according to claim 4; it is characterized in that; describedly by default order, abnormal type and/or abnormal corresponding relevant information, go the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs abnormal or application software occurs that abnormal step specifically comprises to determine whether the list of mobile terminal firmware data or application of software data list exist described abnormal judgement:

After connecting the described webserver, according to the keyword query mode, with abnormal typonym, go the list of enquiry mobile terminal firmware data, judge whether the firmware of the particular version of mobile terminal exists described abnormal;

If the firmware of the particular version of mobile terminal does not exist described abnormal, continue to go to inquire about the application of software data list according to the keyword query mode with abnormal typonym, application software title and version number, judge whether the particular version of application software exists described abnormal.

6. the method for mobile terminal autodiagnosis according to claim 5, is characterized in that, the described firmware that judges the particular version of mobile terminal also comprises after whether having described abnormal step:

If the firmware of the particular version of mobile terminal exists described abnormal, in the list of enquiry mobile terminal firmware data, whether there is new firmware to solve described abnormal;

If there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, show the download address of described firmware;

If there do not have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, return to information.

7. the method for mobile terminal autodiagnosis according to claim 6, is characterized in that, if there have new firmware to solve in the list of mobile terminal firmware data to be described abnormal, shows that the step of the download address of described firmware specifically comprises:

If it is described abnormal to have confirmed that the firmware of the particular version of mobile terminal exists, from the firmware version of the up-to-date issue of mobile terminal firmware data list records, start to search, if find in abnormal type that this firmware version is corresponding not exist described abnormal, just the download address of this firmware version is returned to the user.

8. the method for mobile terminal autodiagnosis according to claim 5, is characterized in that, the described particular version that judges application software also comprises after whether having described abnormal step:

If the particular version of application software exists described abnormal, inquire about in the application of software data list whether to have new software version to solve described abnormal;

If there have new software version to solve in the application of software data list to be described abnormal, show the download address of described software version;

If there do not have new software version to solve in the application of software data list to be described abnormal, return to information.

9. the system of a mobile terminal autodiagnosis, is characterized in that, this system comprises:

The webserver, be provided with the list of mobile terminal firmware data and application of software data list in advance in the described webserver;

Mobile terminal, described mobile terminal further comprises:

Acquisition module, for obtaining that the running of mobile terminal process produces and not processed abnormal type and being somebody's turn to do abnormal corresponding relevant information;

Link block, for the interconnection network server;

Abnormality diagnosis module; for by default order, abnormal type and/or abnormal corresponding relevant information, going the list of enquiry mobile terminal firmware data and application of software data list, thereby be that the mobile terminal firmware occurs that abnormal or application software occurs extremely to determine whether the list of mobile terminal firmware data or application of software data list exist described judgement extremely.

10. the system of mobile terminal autodiagnosis according to claim 9, is characterized in that, described mobile terminal firmware data list has characterized Exception Type and the download address of mobile terminal title, firmware version number, existence;

Described application of software data list has characterized Exception Type and the download address of application software title, version number, existence;

Described abnormal corresponding relevant information comprises mobile terminal title and firmware version number or application software title and version number.

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