CN103036915B - A kind ofly in IM system, set up the method for hot line and a kind of IM system - Google Patents
A kind ofly in IM system, set up the method for hot line and a kind of IM system Download PDFInfo
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- 230000005540 biological transmission Effects 0.000 claims description 21
- 238000012795 verification Methods 0.000 claims description 18
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Abstract
The invention discloses and a kind ofly in IM system, set up the method for hot line and a kind of IM system.Described method comprises: provide hot line application interface and hot line to search interface to user; Hot line panel is increased in the IM client of user; IM server receives the appointment hot line application information that hotline service user is submitted to by hot line application interface, audit by after in the hot line panel of the IM client of this user, increase this appointment hot line; IM server receive Consulting Hotlines user by hot line search that interface submits to add the request of specifying hot line time, increase this appointment hot line in the hot line panel of the IM client of this user, and this user put into the queue of this appointment hot line; Hotline service user described in IM server maintenance and the regular communication between each user specifying in hot line queue.Technical scheme of the present invention, can set up hot line pattern in IM system, and the user adding hot line is conversated in orderly mode of queuing up.
Description
Technical field
The present invention relates to Internet technical field, particularly relate to and a kind ofly in IM system, set up the method for hot line and a kind of IM system.
Background technology
Along with the high speed development of internet system, instant messaging (IM, Instant Messenger) has become requisite internet, applications.In IM system, Internet user can carry out text communication, audio frequency and video chat and file-sharing etc., but these business set up is all the unordered session of two people or many people.For same session object, when multiple user wishes orderly to obtain session, as the hotline in telephone service, then existing IM system also cannot meet this demand.
Summary of the invention
The invention provides and a kind ofly in IM system, set up the method for hot line and a kind of IM system, the solution of the present invention can set up hot line pattern in IM system, and the user adding hot line is conversated in orderly mode of queuing up.
For achieving the above object, technical scheme of the present invention is achieved in that
The invention discloses a kind of method setting up hot line in IM system, the method comprises:
Hot line application interface and hot line is provided to search interface to user;
Hot line panel is increased in the IM client of user;
IM server receives the appointment hot line application information that hotline service user is submitted to by described hot line application interface, audits, by after in the hot line panel of the IM client of hotline service user, increase this appointment hot line;
IM server receive Consulting Hotlines user by described hot line search that interface submits to add the request of described appointment hot line time, in the hot line panel of the IM client of Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line;
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in IM server maintenance and the queue of described appointment hot line.
Describedly hot line application interface is provided to comprise to user:
Hot line application Web page is provided, this Web page provides the interface of input hot line application information;
The user interface of the IM client of user increases the hot line application button bound with this hot line application Web page, or user directly finds this hot line application Web page by the address of this hot line application Web page;
Describedly provide hot line to search interface to user to comprise:
There is provided hot line to search Web page, in this Web page, classification represents the hot line opened, and the state whether each hot line is online;
The user interface of the IM client of user increases and searches with this hot line the hot line that Web page binds and search button, or the address that user directly searches Web page by this hot line finds this hot line to search Web page.
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in described IM server maintenance and the queue of described appointment hot line comprises:
The access next bit message that IM server sends according to the IM client of described hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in described IM server maintenance and the queue of described appointment hot line comprises further:
The urgent request that the IM client that IM server receives the Consulting Hotlines user in the queue of described appointment hot line sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the hot Queue sequence determined in queue;
And/or,
When IM server receives the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission of hotline service user, delete this appointment Consulting Hotlines user from specifying the queue of hot line;
And/or,
When message is shared in the permission that the IM client that IM server receives hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
The method comprises further:
Hot line request message is specified in the subscription that the IM client that IM server receives Consulting Hotlines user sends;
IM server sends to described the notification message subscribed to and specify the transmission of the IM client of the Consulting Hotlines user of hot line request message to specify hot line online when described appointment hot line transfers on line state to.
The invention discloses a kind of IM system, this IM system comprises: application examination & verification subsystem, and search subsystem and service subsystem, wherein service subsystem comprises: IM server and multiple IM client;
Application examination & verification subsystem, for receiving the appointment hot line application information of hotline service user input, and send to IM server to audit this appointment hot line application information, when the examination & verification receiving this IM server is by message, export corresponding notification message to user;
Searching subsystem, searching interface for providing to user, what receive Consulting Hotlines user input adds the request of specifying hot line, and is transmitted to IM server;
IM server, audits for the hot line application information sent application examination & verification subsystem, audit by time return examination & verification by message to application examination & verification subsystem, and increase this appointment hot line in the hot line panel of the IM client of hotline service user; Also for when receiving the appointment Consulting Hotlines user searching subsystem transmission and adding the request of specifying hot line, in the hot line panel of IM client of specifying Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line; For safeguard each Consulting Hotlines user in the IM client of described hotline service user and the queue of described appointment hot line each IM client between regular communication.
Describedly search subsystem, for representing the hot line opened to users classification, and the state whether each hot line online.
IM server, for the access next bit message sent according to the IM client of hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
IM server, the urgent request that the IM client being further used for receiving the Consulting Hotlines user specified in hot line queue sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the hot Queue sequence determined in queue;
And/or,
IM server, when being further used for the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission receiving hotline service user, deletes this appointment Consulting Hotlines user from specifying the queue of hot line;
And/or,
IM server, when message is shared in the permission that the IM client being further used for receiving hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
IM server, hot line request message is specified in the subscription that the IM client being further used for receiving Consulting Hotlines user sends, and subscribes to specify the IM client of the Consulting Hotlines user of hot line request message to send the notification message of specifying hot line online when described appointment hot line transfers on line state to described transmission.
From above-mentioned, the present invention is this provides hot line application interface and hot line to search interface to user; Hot line panel is increased in the IM client of user; IM server receives the appointment hot line application information that hotline service user is submitted to by described hot line application interface, audits, by after in the hot line panel of the IM client of hotline service user, increase this appointment hot line; IM server receive Consulting Hotlines user by described hot line search that interface submits to add the request of described appointment hot line time, in the hot line panel of the IM client of Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line; The technical scheme of the regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in IM server maintenance and the queue of described appointment hot line, hot line pattern can be set up in IM system, the user adding hot line is conversated in orderly mode of queuing up.
Accompanying drawing explanation
Fig. 1 is a kind of flow chart setting up the method for hot line in IM system in the present invention;
Fig. 2 is the schematic diagram of the IM client hot line window interface of Consulting Hotlines user in the present invention;
Fig. 3 is the schematic diagram of the IM client hot line window interface of hotline service user in the present invention;
Fig. 4 is the schematic diagram of the hot line panel in the user interface of IM client in the embodiment of the present invention;
Fig. 5 is the composition schematic diagram of a kind of IM system in the present invention.
Embodiment
Thinking of the present invention is: in the conversation modes of IM system, increase hot line pattern, IM hot line need be applied for and audit by just providing service, IM hot line has on line state, IM user can search temporarily enter this hot line queuing request session, also can subscribe to this hot line for a long time in case when this hot line is online timely queued for service.In session window under this pattern, personnel's number is not fixed, and the session of personnel is queued up and carried out, and ongoing session can share to other in window users of waiting in line in queue when hot line host permits, Consulting Hotlines user also can apply for urgent.The user that the connection state of IM hot line needs to inform system in time and have subscribed this hot line.Whether in advance hotline service user (i.e. the application person of opening of hot line, also referred to as hot line host) can determine the Queue sequence of certain user, also certain user can be removed from hot line queue.
In order to make the object, technical solutions and advantages of the present invention clearly, describe the present invention below in conjunction with the drawings and specific embodiments.
Fig. 1 is a kind of flow chart setting up the method for hot line in IM system in the present invention.As shown in Figure 1, the method comprises:
101, provide hot line application interface and hot line to search interface to user.
In this step, hot line application interface and hot line is provided to search interface in the mode of Web service, specifically can be as follows:
A1) hot line application Web page is provided, this Web page provides the interface of input hot line application information; User needs the hot line application information inputted to comprise: user profile, hot line type, hot line describe the information such as qualification proof.
A2) in the user interface of the IM client of user, increase " hot line application " button bound with this hot line application Web page, when user clicks this button, jump to hot line application Web page; Or user directly finds this hot line application Web page by the address of this hot line application Web page;
B1) provide hot line to search Web page, in this Web page, classification represents the hot line opened, and the state whether each hot line is online; Such as, hot line can be classified by region, type, classification, rank etc.;
B2) increase in the user interface of the IM client of user and search with this hot line " hot line is searched " button that Web page binds, when user clicks this button, jump to hot line and search Web page; Or the address that user directly searches Web page by this hot line finds this hot line to search Web page.
B3) search in Web page at hot line, whether user can carry out searching hot line according to region, COS, user's attention rate, the condition such as online.
102, in the IM client of user, increase hot line panel.
The sequencing of step 101 and step 102 is not limit.
103, IM server receives the appointment hot line application information that hotline service user is submitted to by described hot line application interface, audits, by after in the hot line panel of the IM client of hotline service user, increase this appointment hot line.
104, IM server receive Consulting Hotlines user by described hot line search that interface submits to add the request of described appointment hot line time, in the hot line panel of the IM client of Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line.
In this step, if user has first logged in IM system, have found hot line by " hot line is searched " button clicked in IM client to search Web page and search, and click the online hot line found, then IM server receive this add hot line request (by provide hot line search Web page search subsystem to IM server send) after, in the hot line panel of the IM client of this user, increase this hot line, and user is put into the queue of this hot line.
If user is the address of searching Web page by hot line directly find this webpage, and click the online hot line found, then the page needs to call IM client-side program, user is allowed first to log in IM system, and then in the hot line panel of the IM client of this user, increase this hot line by IM server, and user is put into the queue of this hot line.
If user clicks not online hot line, then page invocation IM client-side program, can give hot line host message or send out off-line note.
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in 105, IM server maintenance and the queue of described appointment hot line.
In this step, the access next bit message that IM server sends according to the IM client of described hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
The urgent request that the IM client that IM server can also receive the Consulting Hotlines user in the queue of described appointment hot line sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the hot Queue sequence determined in queue.
Fig. 2 is the schematic diagram of the IM client hot line window interface of Consulting Hotlines user in the present invention.As shown in Figure 2, in the IM client hot line window interface of Consulting Hotlines user, add " applying for urgent " button, user can be urgent by clicking this button application.Queue number is above shown in input area, and this queue number that upgrades in time, in queuing members list, the member queued up can be seen above.In fig. 2 Fuzzy Processing carried out to the part irrelevant with technical scheme of the present invention and blocked process.
When IM server can also receive the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission of hotline service user, delete this appointment Consulting Hotlines user from specifying the queue of hot line.
When message is shared in the permission that the IM client that IM server can also receive hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
Fig. 3 is the schematic diagram of the IM client hot line window interface of hotline service user in the present invention.As shown in Figure 3, " next bit " button and " open counseling problem " button is added in the user interface (i.e. the chat window of hotline service) of IM client.Hotline service user by clicking " next bit " button access next bit Consulting Hotlines user, and can come to the open reference content of all wait users in queue by clicking " open counseling problem " button.In figure 3 Fuzzy Processing carried out to the part irrelevant with technical scheme of the present invention and blocked process.
Hot line request message is specified in the subscription that the IM client that IM server can also receive Consulting Hotlines user sends; IM server sends to described the notification message subscribed to and specify the transmission of the IM client of the Consulting Hotlines user of hot line request message to specify hot line online when described appointment hot line transfers on line state to.
Fig. 4 is the schematic diagram of the hot line panel in the user interface of IM client in the embodiment of the present invention.As shown in Figure 4, hot line panel is shown the hot line of user's current subscription and the online hot line of system recommendation, the on line state of hot line can be distinguished with different icons.In the diagram Fuzzy Processing carried out to the part irrelevant with technical scheme of the present invention and blocked process.
Fig. 5 is the composition schematic diagram of a kind of IM system in the present invention.As shown in Figure 5, this IM system comprises: application examination & verification subsystem 501, and search subsystem 502 and service subsystem 503, wherein service subsystem comprises: IM server 504 and multiple IM client 505;
Application examination & verification subsystem 501, for receiving the appointment hot line application information of hotline service user input, and send to IM server to audit this appointment hot line application information, when the examination & verification receiving this IM server 504 is by message, export corresponding notification message to user;
Searching subsystem 502, searching interface for providing to user, what receive Consulting Hotlines user input adds the request of specifying hot line, and is transmitted to IM server 504;
IM server 504, audits for the hot line application information sent application examination & verification subsystem, audit by time return examination & verification by message to application examination & verification subsystem, and increase this appointment hot line in the hot line panel of the IM client of hotline service user; Also for when receiving the appointment Consulting Hotlines user searching subsystem transmission and adding the request of specifying hot line, in the hot line panel of IM client of specifying Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line; For safeguard each Consulting Hotlines user in the IM client of described hotline service user and the queue of described appointment hot line each IM client between regular communication.
In the system shown in Fig. 5, described in search subsystem 502, for representing the hot line opened to users classification, and the state whether each hot line online.
Described IM server 504, for the access next bit message sent according to the IM client of hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
IM server 504, the urgent request that the IM client being further used for receiving the Consulting Hotlines user specified in hot line queue sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the hot Queue sequence determined in queue;
And/or,
IM server 504, when being further used for the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission receiving hotline service user, deletes this appointment Consulting Hotlines user from specifying the queue of hot line;
And/or,
IM server 504, when message is shared in the permission that the IM client being further used for receiving hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
IM server 504, hot line request message is specified in the subscription that the IM client being further used for receiving Consulting Hotlines user sends, and subscribes to specify the IM client of the Consulting Hotlines user of hot line request message to send the notification message of specifying hot line online when described appointment hot line transfers on line state to described transmission.
In sum, the present invention is this provides hot line application interface and hot line to search interface to user; Hot line panel is increased in the IM client of user; IM server receives the appointment hot line application information that hotline service user is submitted to by described hot line application interface, audits, by after in the hot line panel of the IM client of hotline service user, increase this appointment hot line; IM server receive Consulting Hotlines user by described hot line search that interface submits to add the request of described appointment hot line time, in the hot line panel of the IM client of Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line; The technical scheme of the regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in IM server maintenance and the queue of described appointment hot line, hot line pattern can be set up in IM system, the user adding hot line is conversated in orderly mode of queuing up.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, within the spirit and principles in the present invention all, any amendment made, equivalent replacement, improvement etc., all should be included within the scope of protection of the invention.
Claims (8)
1. in IM system, set up a method for hot line, it is characterized in that, the method comprises:
Hot line application interface and hot line is provided to search interface to user;
Hot line panel is increased in the IM client of user;
IM server receives the appointment hot line application information that hotline service user is submitted to by described hot line application interface, audit, by after in the hot line panel of the IM client of hotline service user, increase this appointment hot line, hot line application information comprises: user profile, hot line type, hot line describe qualification prove information;
IM server receive Consulting Hotlines user by described hot line search that interface submits to add the request of described appointment hot line time, in the hot line panel of the IM client of Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line;
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in IM server maintenance and the queue of described appointment hot line;
Regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in described IM server maintenance and the queue of described appointment hot line comprises:
The access next bit message that IM server sends according to the IM client of described hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
2. method according to claim 1, is characterized in that,
Describedly hot line application interface is provided to comprise to user:
Hot line application Web page is provided, this Web page provides the interface of input hot line application information;
The user interface of the IM client of user increases the hot line application button bound with this hot line application Web page, or user directly finds this hot line application Web page by the address of this hot line application Web page;
Describedly provide hot line to search interface to user to comprise:
There is provided hot line to search Web page, in this Web page, classification represents the hot line opened, and the state whether each hot line is online;
The user interface of the IM client of user increases and searches with this hot line the hot line that Web page binds and search button, or the address that user directly searches Web page by this hot line finds this hot line to search Web page.
3. method according to claim 1, is characterized in that, the regular communication between each IM client of each Consulting Hotlines user in the IM client of hotline service user described in described IM server maintenance and the queue of described appointment hot line comprises further:
The urgent request that the IM client that IM server receives the Consulting Hotlines user in the queue of described appointment hot line sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the Queue sequence in hot line queue;
And/or,
When IM server receives the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission of hotline service user, delete this appointment Consulting Hotlines user from specifying the queue of hot line;
And/or,
When message is shared in the permission that the IM client that IM server receives hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
4. method according to claim 1 and 2, is characterized in that, the method comprises further:
Hot line request message is specified in the subscription that the IM client that IM server receives Consulting Hotlines user sends;
IM server sends to described the notification message subscribed to and specify the transmission of the IM client of the Consulting Hotlines user of hot line request message to specify hot line online when described appointment hot line transfers on line state to.
5. an IM system, is characterized in that, this IM system comprises: application examination & verification subsystem, and search subsystem and service subsystem, wherein service subsystem comprises: IM server and multiple IM client;
Application examination & verification subsystem, for receiving the appointment hot line application information of hotline service user input, and send to IM server to audit this appointment hot line application information, when the examination & verification receiving this IM server is by message, export corresponding notification message to user, hot line application information comprises: user profile, hot line type, hot line describe qualification and prove information;
Searching subsystem, searching interface for providing to user, what receive Consulting Hotlines user input adds the request of specifying hot line, and is transmitted to IM server;
IM server, audits for the hot line application information sent application examination & verification subsystem, audit by time return examination & verification by message to application examination & verification subsystem, and increase this appointment hot line in the hot line panel of the IM client of hotline service user; Also for when receiving the appointment Consulting Hotlines user searching subsystem transmission and adding the request of specifying hot line, in the hot line panel of IM client of specifying Consulting Hotlines user, increase this appointment hot line, and this Consulting Hotlines user is put into the queue of this appointment hot line; For safeguard each Consulting Hotlines user in the IM client of described hotline service user and the queue of described appointment hot line each IM client between regular communication;
IM server, for the access next bit message sent according to the IM client of hotline service user, from the queue of this appointment hot line, take out a Consulting Hotlines user, set up the communication between the IM client of the Consulting Hotlines user of this taking-up and the IM client of hotline service user.
6. system according to claim 5, is characterized in that,
Describedly search subsystem, for representing the hot line opened to users classification, and the state whether each hot line online.
7. system according to claim 6, is characterized in that,
IM server, the urgent request that the IM client being further used for receiving the Consulting Hotlines user specified in hot line queue sends, and be transmitted to the IM client of hotline service user; When the urgent message of the agreement that the IM client receiving hotline service user sends, the Consulting Hotlines user adjusting the urgent request of described transmission is specifying the Queue sequence in hot line queue;
And/or,
IM server, when being further used for the message of the appointment Consulting Hotlines user in the deletion appointment hot line queue of the IM client transmission receiving hotline service user, deletes this appointment Consulting Hotlines user from specifying the queue of hot line;
And/or,
IM server, when message is shared in the permission that the IM client being further used for receiving hotline service user sends, the Content of Communication between the Consulting Hotlines user IM client in hotline service user IM client and present communications is shared to the IM client of all Consulting Hotlines users in the queue of described appointment hot line.
8. the system according to claim 5 or 6, is characterized in that,
IM server, hot line request message is specified in the subscription that the IM client being further used for receiving Consulting Hotlines user sends, and subscribes to specify the IM client of the Consulting Hotlines user of hot line request message to send the notification message of specifying hot line online when described appointment hot line transfers on line state to described transmission.
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| CN201110294095.9A CN103036915B (en) | 2011-09-29 | 2011-09-29 | A kind ofly in IM system, set up the method for hot line and a kind of IM system |
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| CN201110294095.9A CN103036915B (en) | 2011-09-29 | 2011-09-29 | A kind ofly in IM system, set up the method for hot line and a kind of IM system |
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| CN1595951A (en) * | 2003-09-12 | 2005-03-16 | 广东融合通信有限责任公司 | An information directory service system having realtime online communication function and construction method thereof |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN1595951A (en) * | 2003-09-12 | 2005-03-16 | 广东融合通信有限责任公司 | An information directory service system having realtime online communication function and construction method thereof |
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