CN102917143B - A kind of call method of special number and device - Google Patents

Abstract

The present invention is applicable to field of mobile terminals, provide a kind of call method and device of special number, described method comprises: arrange described default special number, described standard code and respective physical coordinate one_to_one corresponding are set, judge whether the current Number called out belongs to default special number, if described current Number belongs to default special number, then receive the user voice signal of input, described user voice signal is converted into the physical coordinates of standard code corresponding on dual tone multi-frequency dtmf keyboard, simulate the button operation that described physical coordinates is in the dtmf key dish of focus condition.The present invention, is converted into corresponding button operation by user voice signal, by response button operation, completes the effect that voice realize button operation, decreases user key-press operation.

Description

Method and device for calling with a special number

technical field

The invention belongs to the field of mobile terminals, in particular to a method and device for calling a special number.

Background technique

Under the trend that users pay more and more attention to service, many merchants and enterprises have set up various call centers to serve users. They replace the traditional counter business with automatic telephone inquiries, and can provide services 24 hours a day at any time. As long as you can quickly obtain information by phone, you can solve problems conveniently and quickly, and increase user satisfaction with enterprise services.

Currently, the most common situation is that the user calls the number of the automatic voice interaction system through the mobile terminal. When calling these numbers, the user often encounters a problem when entering the automatic voice interaction: the equipment of the automatic voice interaction system will prompt to press "1" to select the language, the user takes the mobile terminal away from the ear, and then presses "1", Then the machine of the automatic voice interaction system will prompt to press the number xx to correspond to the xx function, and it will cycle in turn. This often makes the user feel very troublesome. Generally speaking, it is more convenient to choose hands-free in this case, but the call will be exposed after the hands-free, and in most cases the user does not want others to hear the content of the call.

To sum up, users hope to have a better method to solve the problems of frequently taking away the mobile terminal and key operation.

Contents of the invention

Embodiments of the present invention provide a method and device for calling with a special number, aiming at solving the problem that the user needs to frequently take the mobile terminal away and perform many button operations when interacting with the automatic voice.

On the one hand, a method for calling a special number is provided, and the method includes:

Determine whether the current number being called belongs to a preset special number;

If the current number belongs to a preset special number, then receive an input user voice signal;

The user voice signal is converted into the physical coordinates of the corresponding standard code on the dual-tone multi-frequency DTMF keyboard;

Simulate the key operation of the DTMF keyboard whose physical coordinates are in the focus state.

On the other hand, a communication device for a special number is provided, and the device includes:

A special number judging unit, used to judge whether the current number being called belongs to a preset special number;

A user voice signal receiving unit, configured to receive an input user voice signal if the current number belongs to a preset special number;

Voice conversion unit, for converting the user voice signal into the physical coordinates of the corresponding standard code on the dual-tone multi-frequency DTMF keyboard;

The button simulation unit is used to simulate the button operation of the DTMF keyboard whose physical coordinates are in the focus state.

In the embodiment of the present invention, it is judged whether the current number of the call belongs to a preset special number, if the current number belongs to a preset special number, then the input user voice signal is received, and the user voice signal is converted into dual-tone multi-frequency DTMF The physical coordinates of the corresponding standard code on the keyboard simulate the key operation of the DTMF keyboard whose physical coordinates are in the focus state. The present invention converts the user's voice signal into corresponding key operation, and realizes the effect of voice to realize the key operation by responding to the key operation, thereby reducing the user's key operation.

Description of drawings

Fig. 1 is the implementation flowchart of the method for calling a special number provided by Embodiment 1 of the present invention;

Fig. 2 is a specific structural block diagram of a communication device for a special number provided by Embodiment 2 of the present invention.

detailed description

In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

In the embodiment of the present invention, it is judged whether the current number of the call belongs to the preset special number, and if so, the user voice signal input is received, and the user voice signal is converted into the physical code of the corresponding standard code on the dual-tone multi-frequency DTMF keyboard. coordinates, simulating the key operation of the DTMF keyboard whose physical coordinates are in the focus state.

The realization of the present invention is described in detail below in conjunction with specific embodiment:

Embodiment one

Fig. 1 shows the implementation process of the method for calling a special number provided by Embodiment 1 of the present invention, which is described in detail as follows:

In step S101, it is determined whether the current number being called belongs to a preset special number.

In this embodiment, the preset special number is a series of preset numbers of the automatic voice interaction system. Commonly used preset special numbers include but are not limited to: automatic voice interaction systems starting with 100, 400, 800, 955 number. After the mobile terminal completes the call and receives the response event from the automatic voice interaction device, it judges whether the current number of the call belongs to the preset special number. In the interactive system, the mobile terminal enters the automatic voice interaction state, receives the input user voice signal, and enters the call state if the current number does not belong to the preset special number.

Before performing this step, you need to make corresponding settings including:

Step 11, setting a preset special number.

Specifically, the special number is a series of numbers of the automatic voice interaction system, and there are many special numbers, such as various numbers starting with 100, 400, and 800, and a common beginning or a complete number can be set as a preset special number. The set preset special number is saved in the storage medium of the mobile terminal.

Step 12, setting the standard codes in one-to-one correspondence with corresponding physical coordinates.

In this embodiment, the standard code includes 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, * and #, a total of 12 symbols. The physical coordinates are physical coordinates corresponding to DTMF keyboard standard codes. The standard code is set in one-to-one correspondence with the corresponding physical coordinates, which is convenient for simulating the key operation of the DTMF keyboard whose physical coordinates are in the focus state.

It should be noted that step 11 and step 12 only represent the corresponding operations, and do not represent the order of execution of the steps.

In step S102, if the current number belongs to a preset special number, an input user voice signal is received.

In this embodiment, if the current number belongs to a preset special number, the mobile terminal receives an input user voice signal in an automatic voice interaction state. For example, if a mobile terminal calls 10086, after the automatic voice interaction device answers, the mobile terminal will receive it, and the automatic voice interaction system of the automatic voice interaction device will prompt various pre-set prompt voices. , to answer the corresponding option, and the mobile terminal receives the voice signal of the user.

In step S103, the voice signal of the user is converted into the physical coordinates of the corresponding standard code on the DTMF keyboard.

In this embodiment, the user voice signal is converted into the physical coordinates of the corresponding standard code on the dual-tone multi-frequency (DualToneMultiFrequency, TMF) keyboard, specific steps:

Step 11: Convert the user voice signal into a text code according to the received user voice signal.

Specifically, the mobile terminal monitors the user's voice signal according to the corresponding options answered by the user, and converts the user's voice signal into a text code.

Step 12, comparing whether the character code matches the standard code, if not, prompting the user that the recognition of the voice signal is wrong, and continuing to receive the user's voice signal.

Specifically, if the user's voice signal is other content, the user is prompted that the voice signal is incorrectly recognized, and the user's voice signal is continued to be monitored.

Step 13, if the character code matches the standard code, obtain the physical coordinates corresponding to the standard code matching the character code.

Specifically, since the standard code is previously set to correspond one-to-one with the corresponding physical coordinates, if there is a standard code matching the text code, there must be a physical coordinate corresponding to the standard code one-to-one.

In step S104, the key operation of the DTMF keyboard whose physical coordinates are in the focus state is simulated.

In this embodiment, according to the physical coordinates, the mobile terminal simulates the key operation of the DTMF keyboard whose physical coordinates are in the focus state. Specific execution steps: the mobile terminal responds to the button operation; the mobile terminal sends the DTMF code corresponding to the button operation to the automatic voice interaction device, thereby completing the call function of the special number in the automatic voice interaction process.

Afterwards, the mobile terminal continues to receive the user's voice signal. Preferably, the mobile terminal terminates the voice signal according to the received preset or responds to an on-hook event, and ends the processing of the input voice signal. Wherein, the ending voice is a preset word, sentence or existing key. After the mobile terminal receives the end voice or the user hangs up, the automatic voice interactive call is ended.

In this embodiment, the user's voice signal can be converted into the corresponding button operation, and the automatic voice interaction can be completed by responding to the button operation, realizing the effect of completing the button operation by voice, reducing the user's button operation, and greatly improving the user's usability. experience.

Embodiment two

Fig. 2 shows a specific structural block diagram of the communication device for a special number provided by Embodiment 2 of the present invention. For the convenience of description, only the parts related to the embodiment of the present invention are shown. In the present embodiment, the calling device of the special number includes: a special number setting unit 21, a corresponding relationship setting unit 22, a special number judging unit 23, a user voice signal receiving unit 24, a voice conversion unit 25, a key simulation unit 26 and a call The end unit 27, the speech conversion unit 25 includes a speech conversion module, a standard code matching module and a physical coordinate acquisition module.

Wherein, the special number setting unit 21 is used to set the preset special number, which is the number of the automatic voice interaction system;

Correspondence setting unit 22, configured to set the one-to-one correspondence between the standard code and the corresponding physical coordinates;

A special number judging unit 23, used to judge whether the current number of the call belongs to a preset special number;

The user voice signal receiving unit 24 is used to receive the input user voice signal if the current number belongs to a preset special number;

Voice conversion unit 25, for converting the user voice signal into the physical coordinates of the corresponding standard code on the dual-tone multi-frequency DTMF keyboard;

A voice conversion module, configured to convert the user voice signal into text codes according to receiving the user voice signal;

The standard code matching module is used to compare whether the text code matches the standard code, if not, prompting the user for a voice signal recognition error, and then continue to receive the user's voice signal;

A physical coordinate acquisition module, configured to obtain physical coordinates corresponding to the standard code matching the text code if the text code matches the standard code;

The button simulation unit 26 is used to simulate the button operation of the DTMF keyboard whose physical coordinates are in the focus state;

The call ending unit 27 is configured to end the processing of the input voice signal according to the received preset voice signal or respond to an on-hook event.

The calling device for a special number provided in this embodiment of the present invention can be applied in the aforementioned first corresponding method embodiment. For details, refer to the description of the aforementioned first embodiment, which will not be repeated here.

It is worth noting that in the above system embodiments, the units included are only divided according to functional logic, but are not limited to the above division, as long as the corresponding functions can be realized; in addition, the specific names of each functional unit It is only for the convenience of distinguishing each other, and is not used to limit the protection scope of the present invention.

In addition, those of ordinary skill in the art can understand that all or part of the steps in the methods of the above-mentioned embodiments can be completed by instructing related hardware through programs, and the corresponding programs can be stored in a computer-readable storage medium. Storage media, such as ROM/RAM, magnetic disk or optical disk, etc.

The above descriptions are only preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalent replacements and improvements made within the spirit and principles of the present invention should be included in the protection of the present invention. within range.

Claims (10)

1. a call method for special number, is characterized in that, described method comprises:

Judge whether the current Number called out belongs to default special number;

If described current Number belongs to default special number, then receive the user voice signal of input;

Described user voice signal is converted into the physical coordinates of standard code corresponding on dual tone multi-frequency dtmf keyboard, described standard code comprises 0,1,2,3,4,5,6,7,8,9, * and #, totally 12 symbols, described physical coordinates is physical coordinates corresponding to dtmf key dish standard code;

Simulate the button operation that described physical coordinates is in the dtmf key dish of focus condition;

The described physical coordinates of described simulation is in the button operation of the dtmf key dish of focus condition, comprising:

Respond described button operation;

Send the DTMF code corresponding with described button operation to automatic speech interactive device.

2. the method for claim 1, is characterized in that, described judge call out current Number whether belong to default special number before, also comprise:

Described default special number is set.

3. method as claimed in claim 2, is characterized in that, described described default special number is set before or after, also comprise:

Described standard code and respective physical coordinate one_to_one corresponding are set.

4. the method as described in claim 1,2 or 3, is characterized in that, the described physical coordinates described user voice signal being converted into standard code corresponding on dual tone multi-frequency dtmf keyboard, is specially:

According to receiving described user voice signal, described user voice signal is converted into literal code;

Whether contrast described literal code to mate with described standard code, if not, prompting user voice signal identification error, then continue to receive user voice signal;

If described literal code mates with described standard code, obtain the physical coordinates corresponding with the standard code that described literal code mates.

5. method as claimed in claim 4, is characterized in that, after the described physical coordinates of described simulation is in the button operation of dtmf key dish of focus condition, also comprise:

According to the default conclusion tone signal received or response onhook event, terminate the process of the voice signal to input.

6. a communicator for special number, is characterized in that, described device comprises:

Special number judging unit, for judging whether the current Number called out belongs to default special number;

User voice signal receiving element, if belong to default special number for current Number, then receives the user voice signal of input;

Voice conversion unit, for described user voice signal being converted into the physical coordinates of standard code corresponding on dual tone multi-frequency dtmf keyboard, described standard code comprises 0,1,2,3,4,5,6,7,8,9, * and #, totally 12 symbols, described physical coordinates is physical coordinates corresponding to dtmf key dish standard code;

Button analogue unit, is in the button operation of the dtmf key dish of focus condition for simulating described physical coordinates;

Described button analogue unit, comprising:

Respond module, for responding described button operation;

Sending module, for sending the DTMF code corresponding with described button operation to automatic speech interactive device.

7. device as claimed in claim 6, it is characterized in that, described device comprises:

Special number setting unit, for arranging described default special number.

8. device as claimed in claim 7, it is characterized in that, described device comprises:

Correspondence setting unit, for arranging described standard code and respective physical coordinate one_to_one corresponding.

9. the device as described in claim 6,7 or 8, is characterized in that, described voice conversion unit comprises:

Voice conversion module, for according to receiving described user voice signal, is converted into literal code by described user voice signal;

Whether standard code matching module, mate with described standard code for contrasting described literal code, and if not, prompting user voice signal identification error, then continue to receive user voice signal;

Physical coordinates acquisition module, if mate with described standard code for described literal code, obtains the physical coordinates corresponding with the standard code that described literal code mates.

10. device as claimed in claim 9, it is characterized in that, described device comprises:

End of conversation unit, for according to the default conclusion tone signal received or response onhook event, terminates the process of the voice signal to input.