CN102833118A - Remote maintenance system and method - Google Patents

Abstract

The invention discloses a remote maintenance system and method, wherein a system includes: a scanning unit adapted to scan the software and hardware configuration information of the computer at the controlled end after establishing a remote maintenance connection with the main control end; an information extraction unit adapted to Analyzing the scanning result, extracting the key item information from the scanning result; the information sending unit is adapted to send the key item information to the main control terminal; the information display unit is suitable for displaying the key item information at the main control end The above key item information is displayed. Through the present invention, the engineer at the main control end can combine the user's problem description and the key item information of the specific software and hardware configuration to make a comprehensive judgment, select an appropriate solution to the problem, and perform corresponding operations, thereby improving the effectiveness of remote maintenance operations . In addition, the transmission of key item information also prevents excessive occupation of transmission resources such as bandwidth during the implementation process.

Description

Remote maintenance system and method

technical field

The invention relates to the technical field of computer remote maintenance, in particular to a remote maintenance system and method.

Background technique

Along with the continuous development of computer technology, computer equipment such as computer has almost become the necessary tool in people's life. However, for many users, their understanding of computers is limited to the application level, but they do not know how to maintain them. Once the computer fails, they are even more helpless. For this reason, some service providers provide users with remote maintenance services. Users only need to install the remote maintenance client provided by the service provider on their computers, and then they can communicate with service provider engineers. Technicians can help ordinary computer users solve software and System problems, such as system optimization, system patch upgrade, driver installation, malicious plug-in cleaning, virus/trojan horse killing, system basic settings, software download, software installation, network fault debugging, etc.

Remote maintenance (Remote Maintenance or Tele maintenance) refers to computer system technical service engineers or managers connecting to the target maintenance computer (or other terminal equipment) or the network required for maintenance and management through local area network, dial-up network or both parties accessing the Internet. The system, through the local configuration, installation, maintenance, monitoring and management of the remote system, solves the problems that the service engineers had to visit the site in the past, greatly reduces the maintenance cost of the computer application system, minimizes the loss of users, and achieves high efficiency, Low-cost service method.

In the existing remote maintenance technology, engineers or managers basically need to address the problems described by remote users and operate the user's terminal computer, including installing or deleting applications, modifying system settings, etc., in order to solve the problems of the user's terminal computer. Existing problems. However, given that the descriptions of computer-related problems by ordinary users may lack accuracy, and the problems described by ordinary users are generally only the appearance of the problem, and the same appearance may correspond to different essences of the problem, the actual operations that need to be performed may also vary. Therefore, in the case of performing remote maintenance operations only according to the user's description, the existing remote maintenance services often appear ineffective. For example, after remote maintenance, the problems existing in the user's terminal equipment may still not be resolved. wait.

Contents of the invention

In view of the above problems, the present invention is proposed to provide a remote maintenance system and a corresponding remote maintenance method that overcome the above problems or at least partially solve the above problems.

According to one aspect of the present invention, a remote maintenance system is provided, including:

The scanning unit is suitable for scanning the software and hardware configuration information of the controlled computer after establishing a remote maintenance connection with the main control terminal;

An information extraction unit, adapted to analyze the scan results, and extract key item information from the scan results;

An information sending unit, adapted to send the key item information to the main control terminal;

The information display unit is adapted to display the key item information on the main control terminal.

Optionally, the scanning unit is further adapted to:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

Optionally, the software and hardware configuration information of the controlled computer includes one or more of the following combinations:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

Optionally, the key item information includes:

Information that has an impact on remote maintenance operations, information that exists abnormally, and/or information that makes remote maintenance operations risky.

Optionally, also include:

A saving unit, adapted to save the scanning result at the controlled end as the scanning result before remote maintenance;

The re-scanning unit is suitable for re-scanning the software and hardware configuration information of the controlled computer after the remote maintenance is completed, and obtains the scanning result after the remote maintenance;

A comparing unit, adapted to compare the scan result after the remote maintenance with the scan result before the remote maintenance;

The change prompting unit is adapted to send the changed item to the main control terminal if there is a changed item, so as to be prompted on the main control terminal.

According to another aspect of the present invention, a remote maintenance method is provided, including:

After establishing a remote maintenance connection with the main control terminal, scan the software and hardware configuration information of the controlled terminal computer;

Analyzing the scan results, and extracting key item information from the scan results;

Send the key item information to the main control terminal;

The key item information is displayed on the main control terminal.

Optionally, the scanning of the software and hardware configuration information of the controlled computer includes:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

Optionally, the software and hardware configuration information of the controlled computer includes one or more of the following combinations:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

Optionally, the key item information includes:

Information that has an impact on remote maintenance operations, information that exists abnormally, and/or information that makes remote maintenance operations risky.

Optionally, also include:

Save the scan result as the scan result before remote maintenance on the controlled end;

After the remote maintenance is completed, re-scan the software and hardware configuration information of the controlled computer to obtain the scanning results after remote maintenance;

comparing the scan result after the remote maintenance with the scan result before the remote maintenance;

If there is a changed item, the changed item is sent to the main control terminal so as to be prompted at the main control terminal.

According to another aspect of the present invention, a remote maintenance system is provided, including:

The first scanning unit is adapted to scan the software and hardware configuration information of the controlled computer after establishing a remote maintenance connection with the main control terminal;

The scan result saving unit is adapted to save the scan result on the controlled end as the scan result before remote maintenance;

The second scanning unit is adapted to re-scan the software and hardware configuration information of the controlled computer after the remote maintenance is completed, and obtain the scanning result after the remote maintenance;

A comparing unit, adapted to compare the scan result after the remote maintenance with the scan result before the remote maintenance;

The change prompt unit is adapted to send the changed key item to the main control terminal if there is a changed key item, so as to be prompted on the main control end.

Optionally, the first scanning unit and the second scanning unit scan the software and hardware configuration information of the controlled computer in the following manner:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

Optionally, the software and hardware configuration information of the controlled computer includes one or more of the following:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

According to another aspect of the present invention, a remote maintenance method is provided, including:

After establishing a remote maintenance connection with the main control terminal, scan the software and hardware configuration information of the controlled terminal computer;

Save the scan result as the scan result before remote maintenance on the controlled end;

After the remote maintenance is completed, re-scan the software and hardware configuration information of the controlled computer to obtain the scanning results after remote maintenance;

comparing the scan result after the remote maintenance with the scan result before the remote maintenance;

If there is a changed key item, the changed key item is sent to the main control terminal so as to be prompted at the main control end.

Optionally, the scanning of the software and hardware configuration information of the controlled computer includes:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

Optionally, the software and hardware configuration information of the controlled computer includes one or more of the following:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

According to a remote maintenance system and method of the present invention, before the engineer performs a specific remote maintenance operation, the software and hardware configuration information of the controlled computer can be scanned, and the key item information can be extracted from the scanning result and sent to the host computer. The control terminal is displayed to the engineer, so that the engineer can make a comprehensive judgment based on the user's problem description and specific software and hardware configurations, choose an appropriate solution to the problem, and perform corresponding operations, thereby improving the effectiveness of remote maintenance operations . In addition, since the key item information extracted from the scanning result is sent to the main control terminal, it will not occupy transmission resources such as bandwidth too much, so as to avoid waste of resources.

According to another remote maintenance system and method of the present invention, before the engineer performs a specific remote maintenance operation, the software configuration-related information in the computer at the controlled terminal can be saved locally at the controlled terminal; after the remote maintenance operation is completed, the The software and hardware configuration information of the controlled computer can be re-scanned and compared with the scanning results before remote maintenance. If any changed items are found, the engineer can be prompted to avoid misoperation or related operations by the engineer. , resulting in the loss of remote users.

The above description is only an overview of the technical solution of the present invention. In order to better understand the technical means of the present invention, it can be implemented according to the contents of the description, and in order to make the above and other purposes, features and advantages of the present invention more obvious and understandable , the specific embodiments of the present invention are enumerated below.

Description of drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiment. The drawings are only for the purpose of illustrating a preferred embodiment and are not to be considered as limiting the invention. Also throughout the drawings, the same reference numerals are used to designate the same components. In the attached picture:

Fig. 1 shows a flow chart of a method according to one embodiment of the present invention;

Fig. 2 shows a method flowchart according to another embodiment of the present invention;

Figure 3 shows a schematic diagram of a system according to an embodiment of the present invention; and

Fig. 4 shows a schematic diagram of a system according to another embodiment of the present invention.

Detailed ways

Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided for more thorough understanding of the present disclosure and to fully convey the scope of the present disclosure to those skilled in the art.

First of all, it needs to be explained that in the remote maintenance process, corresponding remote maintenance programs need to be installed on both the engineer side and the user side. Among them, the engineer side program is equivalent to the master terminal, and the user side program is equivalent to the controlled end. The control terminal just transmits the keyboard and mouse commands to the remote controlled terminal computer, and at the same time, the screen image of the controlled terminal computer is sent back through the communication line and displayed on the controlled terminal computer screen. That is to say, the host computer controls the controlled computer to operate. For ease of description, in the embodiments of the present invention, the engineer-side program is collectively referred to as the master control end, and the user-side program is referred to as the controlled end.

Embodiment one

Referring to Figure 1, the remote maintenance method provided by Embodiment 1 of the present invention may include the following steps:

S101: After establishing a remote maintenance connection with the master control terminal, scan the software and hardware configuration information of the controlled computer;

In the specific implementation, firstly, the user can communicate with the engineer in the early stage through instant messaging, and the user can describe the problem to the engineer. If the engineer thinks that remote maintenance is required according to the user's problem description, he can suggest the user to initiate a remote maintenance request. . When a user needs remote maintenance service, he can actively initiate a connection request. After receiving the request, the master can start the process of establishing a connection with the confirmation of the engineer. Specifically, when establishing the connection between the master control terminal and the controlled terminal, it can be realized through the transfer terminal. For example, the controlled terminal can first connect to the transfer terminal, and wait for the master control terminal to connect to the transfer terminal; then when the control terminal selects the controlled terminal, it requires the control terminal to enter the authentication password, and finally establishes the connection between the control terminal and the controlled terminal. the connection between.

After the connection is established between the master control terminal and the controlled terminal, according to the process of the prior art, the interface information of the controlled terminal can be transmitted to the master control terminal, and the engineer at the master control terminal can Follow-up mouse and keyboard actions are performed on the description of the problem. However, as stated in the background art, for the same problem description, different operations may be required to solve the problem. In the process of realizing the present invention, the inventors found that this difference is generally determined by the configuration of computer software and hardware. That is to say, due to the different software and hardware configurations in different computers, the same problem may need to be solved by performing different operations. Therefore, in the embodiment of the present invention, after the connection is established between the master control terminal and the controlled terminal, the software and hardware configuration information of the controlled terminal computer can be scanned first, so that the software and hardware configuration information of the controlled terminal computer can be scanned. In this way, when the engineer at the control end chooses a solution to the problem, he can not only rely on the description information of the user at the controlled end, but also based on the software and hardware configuration information of the computer at the controlled end. Engineers can get more information, so they can more accurately determine the way to solve the problem, and solve the problems in the controlled computer in a more targeted manner.

In specific implementation, in order to scan the software and hardware configuration information of the controlled computer, it can be carried out through a proprietary application program, which can be pre-installed in the controlled computer together with the remote maintenance main program, and connected Events such as establishment success trigger the running of the application program, and then perform scanning-related processing. Alternatively, the application program can also be stored in the host computer, and when a connection is established with a controlled terminal, the remote maintenance main program of the host control terminal can be triggered to send the relevant files of the application program to the controlled terminal, and the After the control terminal receives the relevant files, it can run the application program to perform scanning related operations.

Specifically, the scanning operation may be implemented through an interface provided by the operating system. For example, in the Windows operating system, a comprehensive scan of the controlled computer can be realized through a WMI (Windows Management Instrumentation, Windows Management Specification) interface. Among them, WMI is an important functional component provided by Windows and a core management support technology built in the Windows series operating systems. WMI is a specification and infrastructure through which almost all Windows resources can be accessed, configured, managed, and monitored. Various application software can implement effective management of Windows hardware and software resources based on the interface provided by WMI.

Through a comprehensive scan of the controlled computer, the software and hardware configuration information of the controlled computer can be obtained, for example, it can include the operating system information (such as the operating system version) and disk information (disk format, disk partition) of the controlled computer. , size, remaining space, etc.), device manager (whether there is any abnormality in each driver), add and remove program list (what applications are installed), service list (what services are available), system log (whether there is an error log), network Connections, local area connection IP properties, etc.

S102: Analyze the scanning result, and extract key item information from the scanning result;

S103: Send the key item information to the master control terminal;

S104: Display the key item information on the control terminal.

After obtaining the scanning results, information related to the software and hardware configuration of the controlled computer can be sent to the main control terminal accordingly, and the information can be displayed on the main control terminal as a guide for the engineer of the main control terminal to choose a solution to the problem. Judgments based.

Among them, when sending the information related to the software and hardware configuration of the controlled computer to the host, in order to avoid excessive occupation of the transmission bandwidth and to improve the effectiveness of the information obtained by the engineer at the host, you can The control terminal analyzes the scanning results, selects some key information from them, that is, removes some irrelevant information from the scanning results, and then only sends these key information to the main control terminal, so that there is no need for an engineer at the main control terminal Spending time to identify useful information from a large number of information can improve the efficiency of implementation.

In practical applications, the so-called key item information mainly refers to some information related to remote maintenance operations. The principle of key item information extraction is mainly based on the actual needs of remote maintenance. Specifically, it can include information that affects remote maintenance operations, Information that is unusual and/or that puts remote maintenance operations at risk.

Wherein, the information that affects the remote maintenance operation refers to the information that may affect the operation steps of the remote maintenance, or the information that needs to be pre-optimized in order to ensure the progress of the remote maintenance operation, and the like. For example, it is also necessary to optimize the speed-up of the computer, but the optimization speed-up operation for the Windows XP system and the Window 7 system will be different. Therefore, the engineer at the main control end needs to know the information of the user's computer system version. For another example, if a certain professional tool software is needed to solve a certain problem, but the user currently has very little space on the C drive and cannot receive the software, then the engineer may need to help the user clean the C drive first. Therefore, the service engineer needs to understand the user's disk Information about remaining space, etc. In actual implementation, a list of key information related to remote maintenance operations can be established in advance. After obtaining the scanning results, the list can be compared to extract specific key information and sent to the main control terminal.

Abnormal information refers to information such as whether various software and hardware devices have been damaged or have errors. For example, the problem reported by the user at the controlled end is that the computer has no sound. If there is a problem with the user's sound card driver through the key information check, the service engineer may use this information to roughly determine that the problem is caused by an abnormal sound card driver, and then determine Next steps. During specific implementation, it is possible to detect whether there is an abnormality in each software and hardware by checking the system log or calling a related hardware detection program, and obtain abnormality information according to the detection result.

Information that makes remote maintenance operations risky refers to the existence of certain information that may cause remote maintenance operations to have certain risks. For example, professional financial software is installed on the user's computer, which may store very important financial data. However, the operations required for user problems may have certain risks, or certain disks need to be formatted, so the engineer needs to remind the user in advance, and perform the operation after the user transfers or backs up important data. In the specific implementation, it is also possible to pre-compile the list of information that may cause risks in remote maintenance operations. After obtaining the scanning results, it is judged whether there is information in the information list. If it exists, it is extracted for display to the engineer on the main control side. .

After the pre-service key information check is completed and a prompt is given, the engineer can start the specific operation of remote maintenance according to the pre-service key information check result. In addition, during the process of the engineer's specific operation, some items that do not need to be modified may change due to misoperation or related operations, etc., causing new problems to arise after solving one problem. If the engineer can understand the software and hardware configuration of the controlled computer well before the service, and let the engineer know the changes of the computer caused by the service after the service, the engineer can be better helped services, and reduce or avoid the loss of users' computers caused by errors in the services. Therefore, in the embodiment of the present invention, after obtaining the scan result before remote maintenance, it can also be saved locally on the controlled end (it can be saved as a file in a format such as xml), and after the remote maintenance operation is completed, trigger the appropriate The scanning application program re-scans the software and hardware configuration of the controlled computer to obtain the scan result after remote maintenance; then, compares the scan result after remote maintenance with the scan result before remote maintenance, and if any If the changed item is changed, the changed item will be sent to the main control terminal so as to be prompted on the main control terminal.

Next, the engineer can check all the changed items one by one. Some of the changes may be in line with expectations. as normal now. Such changes do not require subsequent processing. However, there may be some changes that are not in line with expectations. For example, this remote maintenance has optimized the speed for the user, but after the service inspection, it is found that the user's wireless network connection settings have changed, which may cause the user to be unable to directly connect to the wireless network in the future. Such changes require service engineers to take remedial actions to restore abnormal changes. After the operation is performed again, the application suitable for scanning can be run on the controlled end again, and the scanning result will still be compared with the scanning result before remote maintenance. If there are still items that have changed, it will continue to prompt on the main control end , until the engineer judges that the service can be completed normally.

A remote maintenance method provided by the embodiment of the present invention has been described above. In this method, before the engineer performs a specific remote maintenance operation, the software configuration related information in the controlled computer can be displayed to the engineer. In this way, the engineer Combined with the user's problem description and specific software and hardware configurations, comprehensive judgment can be made, an appropriate solution to the problem can be selected, and corresponding operations can be performed, thereby improving the effectiveness of remote maintenance operations. On this basis, after the remote maintenance operation is completed, the application program suitable for scanning can also be triggered to re-scan the software and hardware configuration information of the controlled computer, and compare it with the scanning results before the remote maintenance. The changed item can be prompted to the engineer to avoid the loss of the remote user due to the engineer's misoperation or related operations.

Embodiment two

In the second embodiment, the scan result after remote maintenance is compared with the scan result before remote maintenance, and the changed item is prompted to the relevant operation of the engineer, and it is not necessary to prompt the scan result before remote maintenance As a premise for engineers, that is, the embodiment of the present invention also provides another remote maintenance method, see Figure 2, the method may include:

S201: After establishing a remote maintenance connection with the master control terminal, scan the software and hardware configuration information of the controlled computer;

S202: Save the scanning result on the controlled end as the scanning result before remote maintenance;

S203: After the remote maintenance is completed, re-scan the software and hardware configuration information of the controlled computer, and obtain the scanning result after the remote maintenance;

S204: Compare the scan result after the remote maintenance with the scan result before the remote maintenance;

S205: If there is a changed item, send the changed item to the master control terminal, so as to prompt on the master control terminal.

The difference between this method and the method described in Embodiment 1 is that after the scan before remote maintenance is completed in step S201, the scan result is not sent to the engineer, but directly enters step S202 for saving, which is suitable for After the remote maintenance is completed, compare it with the scan result after the remote maintenance. The specific implementation of each step is the same as the method described in Embodiment 1, and will not be repeated here.

Through the remote maintenance method provided in the second embodiment, it is possible to avoid losses of remote users due to engineer's misoperation or related operations. Of course, it can also be combined with the method in Embodiment 1 in practical applications.

In the second embodiment, before the remote maintenance, the software and hardware configuration information of the controlled computer can be scanned to obtain the scanning results before the remote maintenance. After the remote maintenance operation is completed, it can also trigger the The application program re-scans the software and hardware configuration information of the controlled computer, and compares it with the scanning results before remote maintenance. If any changed items are found, it can prompt the engineer to avoid misoperation or related operations by the engineer. etc., resulting in the loss of remote users.

Corresponding to the remote maintenance method provided in the first embodiment of the present invention, the embodiment of the present invention also provides a remote maintenance system, see Figure 3, the system may include:

The scanning unit 301 is suitable for scanning the software and hardware configuration information of the controlled terminal computer after establishing a remote maintenance connection with the main control terminal;

An information extraction unit 302, adapted to analyze the scan result, and extract key item information from the scan result;

An information sending unit 303, adapted to send the key item information to the main control terminal;

The information display unit 304 is adapted to display the key item information on the main control terminal.

During specific implementation, the scanning unit 301 is further adapted to:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

Wherein, the software and hardware configuration information of the controlled computer includes one or more combinations of the following:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

Among them, the key item information includes:

Information that has an impact on remote maintenance operations, information that exists abnormally, and/or information that makes remote maintenance operations risky.

In practical applications, the system can also include:

A saving unit, adapted to save the scanning result at the controlled end as the scanning result before remote maintenance;

The re-scanning unit is suitable for re-scanning the software and hardware configuration information of the controlled computer after the remote maintenance is completed, and obtains the scanning result after the remote maintenance;

A comparing unit, adapted to compare the scan result after the remote maintenance with the scan result before the remote maintenance;

The change prompting unit is adapted to send the changed item to the main control terminal if there is a changed item, so as to be prompted on the main control terminal.

Through this remote maintenance installation system, before the engineer performs specific remote maintenance operations, the software configuration related information in the controlled computer can be displayed to the engineer, so that the engineer can combine the user's problem description and specific software and hardware configurations , make a comprehensive judgment, choose an appropriate way to solve the problem, and execute the corresponding operation, so as to improve the effectiveness of remote maintenance operations. On this basis, after the remote maintenance operation is completed, the application program suitable for scanning can also be triggered to re-scan the software and hardware configuration information of the controlled computer, and compare it with the scanning results before the remote maintenance. The changed item can be prompted to the engineer to avoid the loss of the remote user due to the engineer's misoperation or related operations.

Corresponding to the remote maintenance method provided in Embodiment 2 of the present invention, this embodiment of the present invention also provides another remote maintenance system, see Figure 4, the system may include:

The first scanning unit 401 is adapted to scan the software and hardware configuration information of the controlled computer after establishing a remote maintenance connection with the main control terminal;

The scan result saving unit 402 is adapted to save the scan result as the scan result before remote maintenance on the controlled end;

The second scanning unit 403 is adapted to re-scan the software and hardware configuration information of the controlled computer after the remote maintenance is completed, and obtain the scanning result after the remote maintenance;

The comparison unit 404 is adapted to compare the scan result after the remote maintenance with the scan result before the remote maintenance;

The change prompting unit 405 is adapted to send the changed key item to the main control terminal if there is a changed key item, so as to be prompted at the main control terminal.

Wherein, the first scanning unit and the second scanning unit scan the software and hardware configuration information of the controlled computer in the following manner:

Scan the software and hardware configuration information of the controlled computer through the Windows Management Specification WMI interface.

The software and hardware configuration information of the controlled computer includes one or more of the following:

The operating system information, disk information, device manager, add and remove program list, service list, system log, network connection and local connection IP properties of the controlled computer.

Through the remote maintenance system, before remote maintenance, the software and hardware configuration information of the controlled computer can be scanned first, and the scanning results before remote maintenance can be obtained. After the remote maintenance operation is completed, the application suitable for scanning can also be triggered. The program re-scans the software and hardware configuration information of the controlled computer and compares it with the scanning results before remote maintenance. If any changed items are found, it can prompt the engineer to avoid misoperation or related operations by the engineer, etc. , resulting in the loss of remote users.

The algorithms and displays presented herein are not inherently related to any particular computer, virtual system, or other device. Various generic systems can also be used with the teachings based on this. The structure required to construct such a system is apparent from the above description. Furthermore, the present invention is not specific to any particular programming language. It should be understood that various programming languages can be used to implement the content of the present invention described herein, and the above description of specific languages is for disclosing the best mode of the present invention.

In the description provided herein, numerous specific details are set forth. However, it is understood that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure the understanding of this description.

Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, in order to streamline this disclosure and to facilitate an understanding of one or more of the various inventive aspects, various features of the invention are sometimes grouped together in a single embodiment, figure, or its description. This method of disclosure, however, is not to be interpreted as reflecting an intention that the claimed invention requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the Detailed Description are hereby expressly incorporated into this Detailed Description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art can understand that the modules in the device in the embodiment can be adaptively changed and arranged in one or more devices different from the embodiment. Modules or units or components in the embodiments may be combined into one module or unit or component, and furthermore may be divided into a plurality of sub-modules or sub-units or sub-assemblies. All features disclosed in this specification (including accompanying claims, abstract and drawings) and any method or method so disclosed may be used in any combination, except that at least some of such features and/or processes or units are mutually exclusive. All processes or units of equipment are combined. Each feature disclosed in this specification (including accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, those skilled in the art will understand that although some embodiments described herein include some features included in other embodiments but not others, combinations of features from different embodiments are meant to be within the scope of the invention. and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

The various component embodiments of the present invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art should understand that a microprocessor or a digital signal processor (DSP) may be used in practice to implement some or all functions of some or all components in the remote maintenance device according to the embodiments of the present invention. The present invention can also be implemented as an apparatus or an apparatus program (for example, a computer program and a computer program product) adapted to perform a part or all of the methods described herein. Such a program for realizing the present invention may be stored on a computer-readable medium, or may be in the form of one or more signals. Such a signal may be downloaded from an Internet site, or provided on a carrier signal, or provided in any other form.

It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" placed between an element does not exclude the presence of a plurality of such elements. The invention can be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In a unit claim enumerating several means, several of these means can be embodied by one and the same item of hardware. The use of the words first, second, and third, etc. does not indicate any order. These words can be interpreted as names.

The present application may be adapted to a computer system/server that is operational with numerous other general purpose or special purpose computing system environments or configurations. Examples of well-known computing systems, environments and/or configurations suitable for use with computer systems/servers include, but are not limited to: personal computer systems, server computer systems, thin clients, thick clients, handheld or laptop devices, Microprocessor-based systems, set-top boxes, programmable consumer electronics, networked personal computers, minicomputer systems, mainframe computer systems, and distributed cloud computing technology environments including any of the foregoing, among others. Computer systems/servers may be described in the general context of computer system-executable instructions, such as program modules, being executed by the computer system. Generally, program modules may include routines, programs, objects, components, logic, data structures, etc., that perform particular tasks or implement particular abstract data types. The computer system/server can be practiced in distributed cloud computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed cloud computing environment, program modules may be located in both local and remote computing system storage media including storage devices.

Claims (16)

1. remote maintenance system comprises:

Scanning element is suitable for after main control end is set up remote maintenance and is connected, and the software-hardware configuration information of controlled terminal computer is scanned;

Information extraction unit is suitable for scanning result is analyzed, and from said scanning result, extracts key item information;

Information transmitting unit is suitable for said key item information is sent to main control end;

Information display unit is suitable in said main control end said key item information being shown.

2. the system of claim 1, said scanning element is further adapted for:

Through Windows management regulation WMI interface, the software-hardware configuration information of controlled terminal computer is scanned.

3. the system of claim 1, the software-hardware configuration information of said controlled terminal computer comprises one or more following combination:

Controlled terminal operation system of computer information, disc information, equipment manager, the tabulation of interpolation delete program, service list, system journal, network connect and the local IP of connection attribute.

4. like each described system of claim 1 to 3, said key item information comprises:

Remote maintenance is operated influential information, has unusual information and/or made the remote maintenance operation produce the information of risk.

5. like each described system of claim 1 to 3, also comprise:

Preserve the unit, be suitable for the scanning result of said scanning result before as remote maintenance is kept at controlled terminal;

Rescan the unit, be suitable for after remote maintenance is accomplished, the software-hardware configuration information to the controlled terminal computer scans again, obtains the scanning result behind the remote maintenance;

Comparing unit is suitable for the scanning result before scanning result behind the said remote maintenance and the said remote maintenance is compared;

Change Tip element, if be suitable for existing the item that changes, the item that then will change sends to main control end, so that point out in main control end.

6. long-distance maintenance method comprises:

After main control end is set up remote maintenance and is connected, the software-hardware configuration information of controlled terminal computer is scanned;

Scanning result is analyzed, from said scanning result, extracted key item information;

Said key item information is sent to main control end;

In said main control end said key item information is shown.

7. method as claimed in claim 6, said software-hardware configuration information to the controlled terminal computer scans and comprises:

Through Windows management regulation WMI interface, the software-hardware configuration information of controlled terminal computer is scanned.

8. the method for claim 1, the software-hardware configuration information of said controlled terminal computer comprises one or more following combination:

Controlled terminal operation system of computer information, disc information, equipment manager, the tabulation of interpolation delete program, service list, system journal, network connect and the local IP of connection attribute.

9. like each described method of claim 1 to 3, said key item information comprises:

Remote maintenance is operated influential information, has unusual information and/or made the remote maintenance operation produce the information of risk.

10. like each described method of claim 1 to 3, also comprise:

The scanning result of said scanning result before as remote maintenance is kept at controlled terminal;

After remote maintenance was accomplished, the software-hardware configuration information to the controlled terminal computer scanned again, obtained the scanning result behind the remote maintenance;

Scanning result before scanning result behind the said remote maintenance and the said remote maintenance is compared;

If there is the item that changes, the item that then will change sends to main control end, so that point out in main control end.

11. a remote maintenance system comprises:

First scanning element is suitable for after main control end is set up remote maintenance and is connected, and the software-hardware configuration information of controlled terminal computer is scanned;

Scanning result is preserved the unit, is suitable for the scanning result of said scanning result before as remote maintenance is kept at controlled terminal;

Second scanning element is suitable for after remote maintenance is accomplished, and the software-hardware configuration information to the controlled terminal computer scans again, obtains the scanning result behind the remote maintenance;

Comparing unit is suitable for the scanning result before scanning result behind the said remote maintenance and the said remote maintenance is compared;

Change Tip element,, then the key item that changes is sent to main control end, so that point out in main control end if be suitable for having the key item that changes.

12. system as claimed in claim 11, said first scanning element and second scanning element scan the software-hardware configuration information of controlled terminal computer in the following manner:

Through Windows management regulation WMI interface, the software-hardware configuration information of controlled terminal computer is scanned.

13. system as claimed in claim 11, the software-hardware configuration information of said controlled terminal computer comprises the combination of following one or more:

Controlled terminal operation system of computer information, disc information, equipment manager, the tabulation of interpolation delete program, service list, system journal, network connect and the local IP of connection attribute.

14. a long-distance maintenance method comprises:

After main control end is set up remote maintenance and is connected, the software-hardware configuration information of controlled terminal computer is scanned;

The scanning result of said scanning result before as remote maintenance is kept at controlled terminal;

After remote maintenance was accomplished, the software-hardware configuration information to the controlled terminal computer scanned again, obtained the scanning result behind the remote maintenance;

Scanning result before scanning result behind the said remote maintenance and the said remote maintenance is compared;

If have the key item that changes, then the key item that changes sent to main control end, so that point out in main control end.

15. method as claimed in claim 14, said software-hardware configuration information to the controlled terminal computer scans and comprises:

Through Windows management regulation WMI interface, the software-hardware configuration information of controlled terminal computer is scanned.

16. method as claimed in claim 14, the software-hardware configuration information of said controlled terminal computer comprise the combination of following one or more:

Controlled terminal operation system of computer information, disc information, equipment manager, the tabulation of interpolation delete program, service list, system journal, network connect and the local IP of connection attribute.

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