CN102355539B - Method for realizing secretarial service through integrated intelligent network and system - Google Patents
Method for realizing secretarial service through integrated intelligent network and system Download PDFInfo
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- CN102355539B CN102355539B CN201110297953.5A CN201110297953A CN102355539B CN 102355539 B CN102355539 B CN 102355539B CN 201110297953 A CN201110297953 A CN 201110297953A CN 102355539 B CN102355539 B CN 102355539B
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- 238000000034 method Methods 0.000 title claims description 18
- 235000021167 banquet Nutrition 0.000 description 5
- 230000005611 electricity Effects 0.000 description 4
- 230000001960 triggered effect Effects 0.000 description 4
- 238000010276 construction Methods 0.000 description 3
- 238000005516 engineering process Methods 0.000 description 3
- 230000002452 interceptive effect Effects 0.000 description 2
- 238000010295 mobile communication Methods 0.000 description 2
- 230000004913 activation Effects 0.000 description 1
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000008859 change Effects 0.000 description 1
- 238000004891 communication Methods 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 235000013399 edible fruits Nutrition 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 230000006872 improvement Effects 0.000 description 1
- 238000012544 monitoring process Methods 0.000 description 1
- 230000008569 process Effects 0.000 description 1
- 230000004044 response Effects 0.000 description 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13282—Call forward, follow-me, call diversion
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
- H04Q2213/13345—Intelligent networks, SCP
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
Abstract
The invention discloses a method for realizing a secretarial service through an integrated intelligent network and a system. The method comprises the following steps that: when a calling telephone calls a called telephone, a broadband intelligent network service determines that the secretarial service of the called telephone is started, then, gives an instruction to connect the secretarial telephone of the called telephone; and the speech channel between the calling telephone and the secretarial telephone is connected, so that the calling telephone can communicate with the secretarial telephone. The method and the system can provide the secretarial service for telephone subscribers by using a broadband core network which has been constructed by providers, a common terminal can be used as the secretarial telephone, a service switch point (SSP) is not needed, a secretarial sitting service system is not needed, and thus, the secretarial service is a secretarial service with low construction cost.
Description
Technical field
The present invention relates to mobile communication technology field, more particularly to a kind of to realize secretary service by integrated intelligent network
Method and system.
Background technology
Secretary service refers to telephone subscriber in the case where being not intended to answer, and incoming call is automatically forwarded to special secretary and sits
Seat service system or artificial secretary's platform, are answered and call diversion process by secretary's platform.
In order to realize the secretarial service of telephone subscriber, some schemes that secretary service is provided are had at present, for example：Work as application
When the telephone subscriber of secretarial service does called (referred to as called phone), the called of this telephone subscriber is triggered by Intellight network mode
Intelligent network business, judges whether this calling of called phone enables secretarial service, such as by intelligent network business according to service logic
Fruit enables secretarial service, then increase access code before called phone number, and by access code mode SSP (service are triggered to
Switch point, Service Switching Point), SSP triggers again secretary and attends a banquet service system, is received calls by attending a banquet, and finally determines
Fixed whether to issue the called phone that continues, continue if desired called phone, it indicates that SSP continues called phone.
In such scheme, intelligent network business, SSP and secretary attend a banquet service system, are all a composition portions of secretary service
Point, therefore, such scheme has framework complicated, the high defect of cost of implementation.
The content of the invention
The technical problem to be solved in the present invention is to provide a kind of to be realized the method for secretary service and is by integrated intelligent network
System, to solve the problems, such as that prior art realizes secretary service framework complexity, high cost.
To solve above-mentioned technical problem, on the one hand, present invention offer is a kind of to realize secretary service by integrated intelligent network
Method, the method comprising the steps of：
During calling party calls called phone, judge that the called phone starts secretary service in broad band intelligent network service
Afterwards, the secretary's phone of the called phone of continuing is indicated；
The speech channel of the caller phone and secretary's phone is connected, makes the caller phone logical with secretary's phone
Words.
Further, after the caller phone with secretary's telephone relation, also include：
Secretary's phone is kept to converse with the caller phone, the called access code of place calls；
Broad band intelligent network service indicates the called phone that continues, and connects secretary's phone and the called phone；
When the called phone is agreed to be conversed with the caller phone, terminate secretary's phone and the caller phone
Call, indicate to connect the calling number and the speech channel of the called number, make the calling number with the called number
Call.
Further, after the calling number with called number call, also include：
The called phone is kept to converse with the caller phone, place calls secretary's access code；
Broad band intelligent network service indicates the secretary's phone that continues, and connects secretary's phone and the called phone；
Terminate the call of the called phone and the caller phone, indicate to connect secretary's number and the caller number
The speech channel of code, makes the calling number converse with secretary's number.
Further, when secretary's phone includes multiple numbers, by adding secret after calling secretary's access code
The sequence number or secretary's number of book number code is answered specifying specific secretary's phone.
Further, after calling party calls called phone, also include：
When called phone is narrowband core network users, the narrowband core net judges according to the setting of the called phone
After starting secretary service, guiding access code is increased before the called number, be routed to broadband core networks, trigger the broadband
Intelligent network business.
On the other hand, the present invention also provides a kind of system for realizing secretary service by integrated intelligent network, the system bag
Include：
First calling unit, during for calling party calls called phone, judges described called in broad band intelligent network service
Phone starts after secretary service, and instruction continues secretary's phone of the called phone；
First on-unit, for connecting the speech channel of the caller phone and secretary's phone；
First telephony unit, for making the caller phone with secretary's telephone relation.
Further, the system also includes：
Second calling unit, for after the caller phone with secretary's telephone relation, keeping secretary's electricity
Words and caller phone call, the called access code of place calls；
Second on-unit, for broad band intelligent network service the called phone that continues is indicated, connects secretary's phone
With the called phone；
Second telephony unit, for when the called phone is agreed to be conversed with the caller phone, terminating the secretary
Phone and the call of the caller phone, indicate to connect the calling number and the speech channel of the called number, make the caller
Number is conversed with the called number.
Further, the system also includes：
3rd calling unit, for after the calling number with called number call, keeping the called electricity
Words and caller phone call, place calls secretary's access code；
3rd on-unit, for broad band intelligent network service the secretary's phone that continues is indicated, connects secretary's phone
With the called phone；
3rd telephony unit, for terminating the call of the called phone and the caller phone, indicates to connect described secret
Book number code and the speech channel of the calling number, make the calling number converse with secretary's number.
Further, when secretary's phone includes multiple numbers, the 3rd calling unit is by secret in the calling
Add the sequence number or secretary's number of secretary's number after book access code specifying specific secretary's phone to be answered.
Further, the system also includes：
Broadband IN service trigger unit, for when called phone be narrowband core network users when, the narrowband core
Net judges to start after secretary service, in the quilt after calling party calls called phone according to the setting of the called phone
Calling out the numbers guiding access code of increase before code, be routed to broadband core networks, trigger the broad band intelligent network service.
The present invention has the beneficial effect that：
The broadband core networks that the present invention has been built using operation commercial city, it is possible to provide secretary service for telephone subscriber,
Ordinary terminal can serve as secretary's phone, it is not necessary to SSP, it is not necessary to which secretary attends a banquet service system, therefore, it is a kind of low cost
The secretary service of construction.
Description of the drawings
Fig. 1 is a kind of flow chart of the method that secretary service is realized by integrated intelligent network in the embodiment of the present invention；
Fig. 2 is a kind of structural representation of the system that secretary service is realized by integrated intelligent network in the embodiment of the present invention.
Specific embodiment
In order to solve the problems, such as that prior art realizes secretary service framework complexity, high cost, the invention provides a kind of logical
The method and system that integrated intelligent network realizes secretary service are crossed, below in conjunction with accompanying drawing and embodiment, traveling one is entered to the present invention
Step is described in detail.It should be appreciated that specific embodiment described herein is only to explain the present invention, the present invention is not limited.
As shown in figure 1, the present embodiments relate to a kind of method for realizing secretary service by integrated intelligent network, including with
Lower step：
Step S101, during calling party calls called phone, judges that the called phone starts in broad band intelligent network service
After secretary service, instruction continues secretary's phone of the called phone；
In this step, called phone activates secretarial service firstly the need of application secretary service, and arranges startup user
The condition of secretary service, arranges secretary's number.Activation and the mode for arranging can be by IVR (Interactive Voice
Response, interactive voice answering), WEB, WAP (Wireless Application Protocol, WAP),
SMS (Short Message Service, Short Message Service), USSD (Unstructured Supplementary Service
Data, unstructured supplementary data traffic), business hall etc..Start the condition of secretary service, can be unconditional, Ke Yishi
Time-based, it, based on festivals or holidays, can be based on calling number black and white lists list that can be.
Then, in addition it is also necessary to judge that called phone belongs to arrowband intelligent network or broadband IN, if called phone belongs to
Arrowband intelligent network, calling subscriber calls called phone, the narrowband core net that called phone is located triggers arrowband intelligently net guided industry
Business logic.The condition of the startup secretary service that arrowband intelligent network guide service sets according to called phone, judges that this calling is
It is no to enable secretary service, if arrowband intelligent network guide service judges that called phone need not start secretary service, directly continue
Called phone, step terminates；If it is determined that this calling starts secretary service, then increase guiding access code before called phone.
Narrowband core net analysis guiding access code, is routed to broadband core networks, and by broadband core networks broadband IN secretary service is triggered
Logic.If called phone is broadband core network users, the step of being related to arrowband intelligent network need not be performed in above-mentioned steps,
Directly trigger broadband IN secretary service logic by broadband core networks.
Broad band intelligent network service judges that this calling needs to start secretary service, selects secretary's number of this called phone,
Indicate the secretary's number for continuing called.
Above-mentioned narrowband core network can be PSTN (Public Switched Telephone Network, public friendship
Change telephone network) core net, can be that (global system for mobile communications, the whole world is mobile for GSM
Communication system) core net, can be that (Wideband Code Division Multiple Access, wideband code division is more for WCDMA
Location) core net, can also be CDMA (Code Division Multiple Access, also known as CDMA) core net.It is above-mentioned
Broadband core networks can be SS (switch system, exchange system) core nets, or IMS (IP Multimedia
Subsystem, IP Multimedia System) core net.
Step S102, connects the caller phone and the speech channel of secretary's phone, makes the caller phone secret with described
Book telephone relation.
In this step, after secretary and calling subscribe's call, it is believed that can allow it is called answer, then secretary keeps logical with caller
Words, the called access code of place calls.
If secretary's phone is not broadband core network users, secretary's phone place network, the called access code of analysis calling, road
By to broadband core networks, broadband IN service logic is triggered, indicate the called phone that continues.If secretary's phone is broadband core
Network users, then directly trigger broadband IN service logic.
After secretary and incoming call, called agreement receives calls, then secretary's phone on-hook is exited, and broad band intelligent network service is patrolled
Collect and monitor after secretary's phone on-hook message, indicate to terminate caller and secretary's call, if connecting caller phone and called phone
Road, caller phone and called phone start call.
It is called to think that also needing to calling subscribe and secretary is conversed after called and calling subscribe call, can keep with
The call of calling subscribe, place calls secretary's access code triggers broadband IN service logic.By broadband IN service logic
Instruction continues secretary's number, and after called phone and secretary's telephone relation, called phone on-hook is exited, broadband IN service logic
After monitoring the on-hook message of called phone, the call for terminating called phone and caller phone is indicated, indicate to connect caller phone
With the speech channel of secretary's phone, calling subscribe and secretary are conversed again.
Called secretary's number can be multiple, broadband IN secretary service, select this to exhale according to certain rule
The secretary's number for continuing is, the rule for selecting secretary's number can be time-based, can be CSC, can be random
's.During the called calling secretary by place calls secretary access code, if called have multiple secretaries, can be by calling secretary
Take the sequence number or secretary's number of secretary's number after access code to specify specific certain secretary to be answered.
As shown in Fig. 2 the embodiment of the present invention further relate to it is a kind of realize said method secretary is realized by integrated intelligent network
The system of business, including：
First calling unit 201, during for calling party calls called phone, in broad band intelligent network service the quilt is judged
Phone is made to start after secretary service, instruction continues secretary's phone of the called phone；
First on-unit 202, for connecting the speech channel of the caller phone and secretary's phone；
First telephony unit 203, for making the caller phone with secretary's telephone relation.
It is that, up to more preferably technique effect, said system also includes：
Second calling unit 204, for after the caller phone with secretary's telephone relation, keeping the secretary
Phone is conversed with the caller phone, the called access code of place calls；
Second on-unit 205, for broad band intelligent network service the called phone that continues is indicated, connects secretary's electricity
Words and the called phone；
Second telephony unit 206, for when the called phone is agreed to be conversed with the caller phone, terminating described secret
Book phone and the call of the caller phone, indicate to connect the calling number and the speech channel of the called number, make the master
Code of calling out the numbers is conversed with the called number.
3rd calling unit 207, for after the calling number with called number call, keeping described called
Phone is conversed with the caller phone, place calls secretary's access code；
3rd on-unit 208, for broad band intelligent network service the secretary's phone that continues is indicated, connects secretary's electricity
Words and the called phone；
3rd telephony unit 209, for terminating the call of the called phone and the caller phone, indicates to connect described
Secretary's number and the speech channel of the calling number, make the calling number converse with secretary's number.
Wherein, when secretary's phone includes multiple numbers, the 3rd calling unit is by the calling secretary
Add the sequence number or secretary's number of secretary's number after access code specifying specific secretary's phone to be answered.
Broadband IN service trigger unit 210, for when called phone be narrowband core network users when, the arrowband core
Heart net judges to start after secretary service, described after calling party calls called phone according to the setting of the called phone
Increase guiding access code before called number, be routed to broadband core networks, trigger the broad band intelligent network service.
As can be seen from the above-described embodiment, the present invention is all based on the technology of existing network during whole realization, it is not necessary to
Core net is transformed, it is only necessary to which a set of integrated intelligent network system can just provide secretary service.Using operation commercial city
The broadband core networks of construction, it is possible to provide secretary service for telephone subscriber, it is not necessary to SSP, it is not necessary to which secretary attends a banquet and services system
System, ordinary terminal can serve as having applied for secretary's phone of the called phone of secretarial service that secretary's phone can be with diverting call
To called phone, called phone can also easily be transferred back to calling to secretary's phone.Therefore, the embodiment of the present invention is by comprehensive
Intelligent network provides a kind of secretary service of low cost construction.
Although being example purpose, the preferred embodiments of the present invention are had been disclosed for, those skilled in the art will recognize
Various improvement, increase and replacement are also possible, therefore, the scope of the present invention should be not limited to above-described embodiment.
Claims (10)
1. a kind of method that secretary service is realized by integrated intelligent network, it is characterised in that the method comprising the steps of：
During calling party calls called phone, after broad band intelligent network service judges that the called phone starts secretary service, refer to
Show secretary's phone of the called phone that continues；
Broad band intelligent network service indicates to connect the caller phone and the speech channel of secretary's phone, makes the caller phone and institute
State secretary's telephone relation.
2. the method for as claimed in claim 1 secretary service being realized by integrated intelligent network, it is characterised in that in the caller
After phone and secretary's telephone relation, also include：
Secretary's phone is kept to converse with the caller phone, the called access code of place calls；
Broad band intelligent network service indicates the called phone that continues, and connects secretary's phone and the called phone；
When the called phone is agreed to be conversed with the caller phone, terminate secretary's phone logical with the caller phone
Words, indicate to connect the calling number and the speech channel of the called number, make the calling number converse with the called number.
3. the method for as claimed in claim 2 secretary service being realized by integrated intelligent network, it is characterised in that in the caller
After number is conversed with the called number, also include：
The called phone is kept to converse with the caller phone, place calls secretary's access code；
Broad band intelligent network service indicates the secretary's phone that continues, and connects secretary's phone and the called phone；
Terminate the call of the called phone and the caller phone, indicate to connect secretary's number and the calling number
Speech channel, makes the calling number converse with secretary's number.
4. the method for as claimed in claim 3 secretary service being realized by integrated intelligent network, it is characterised in that as the secretary
Phone include multiple numbers when, by it is described calling secretary's access code after add secretary's number sequence number or secretary's number come
Specific secretary's phone is specified to be answered.
5. the method that secretary service is realized by integrated intelligent network as described in any one of Claims 1 to 4, it is characterised in that
After calling party calls called phone, also include：
When called phone is narrowband core network users, the narrowband core net judges to start according to the setting of the called phone
After secretary service, guiding access code is increased before the called number, be routed to broadband core networks, trigger the broad band intelligent
Network service.
6. a kind of system that secretary service is realized by integrated intelligent network, it is characterised in that the system includes：
First calling unit, during for calling party calls called phone, in broad band intelligent network service the called phone is judged
After starting secretary service, instruction continues secretary's phone of the called phone；
First on-unit, for indicating to connect the caller phone and secretary's phone by the broad band intelligent network service
Speech channel；
First telephony unit, for indicating to make the caller phone logical with secretary's phone by the broad band intelligent network service
Words.
7. the system for as claimed in claim 6 secretary service being realized by integrated intelligent network, it is characterised in that the system is also
Including：
Second calling unit, for after the caller phone with secretary's telephone relation, keep secretary's phone with
The caller phone call, the called access code of place calls；
Second on-unit, for broad band intelligent network service the called phone that continues is indicated, connects secretary's phone and institute
State called phone；
Second telephony unit, for when the called phone is agreed to be conversed with the caller phone, terminating secretary's phone
With the call of the caller phone, indicate to connect the calling number and the speech channel of the called number, make the calling number
With called number call.
8. the system for as claimed in claim 7 secretary service being realized by integrated intelligent network, it is characterised in that the system is also
Including：
3rd calling unit, for after the call of the calling number and the called number, keep the called phone with
The caller phone call, place calls secretary's access code；
3rd on-unit, for broad band intelligent network service the secretary's phone that continues is indicated, connects secretary's phone and institute
State called phone；
3rd telephony unit, for terminating the call of the called phone and the caller phone, indicates to connect the secretary number
Code and the speech channel of the calling number, make the calling number converse with secretary's number.
9. the system for as claimed in claim 8 secretary service being realized by integrated intelligent network, it is characterised in that as the secretary
When phone includes multiple numbers, sequence of the 3rd calling unit by addition secretary's number after calling secretary's access code
Number or secretary's number specifying specific secretary's phone to be answered.
10. the system that secretary service is realized by integrated intelligent network as described in any one of claim 6～9, it is characterised in that
The system also includes：
Broadband IN service trigger unit, for when called phone is narrowband core network users, the narrowband core net to exist
Judged after startup secretary service, in the called number according to the setting of the called phone after calling party calls called phone
Increase guiding access code before code, be routed to broadband core networks, trigger the broad band intelligent network service.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110297953.5A CN102355539B (en) | 2011-09-29 | 2011-09-29 | Method for realizing secretarial service through integrated intelligent network and system |
| PCT/CN2012/077169 WO2013044650A1 (en) | 2011-09-29 | 2012-06-19 | Method and system for realizing secretary service via comprehensive intelligent network |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201110297953.5A CN102355539B (en) | 2011-09-29 | 2011-09-29 | Method for realizing secretarial service through integrated intelligent network and system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN102355539A CN102355539A (en) | 2012-02-15 |
| CN102355539B true CN102355539B (en) | 2017-05-10 |
Family
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| Application Number | Title | Priority Date | Filing Date |
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| CN201110297953.5A Active CN102355539B (en) | 2011-09-29 | 2011-09-29 | Method for realizing secretarial service through integrated intelligent network and system |
Country Status (2)
| Country | Link |
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| CN (1) | CN102355539B (en) |
| WO (1) | WO2013044650A1 (en) |
Families Citing this family (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102355539B (en) * | 2011-09-29 | 2017-05-10 | 中兴通讯股份有限公司 | Method for realizing secretarial service through integrated intelligent network and system |
| CN104348984A (en) * | 2013-08-07 | 2015-02-11 | 中兴通讯股份有限公司 | Method and system for realizing IVR (Interactive Voice Response) operation in narrow-band intelligent service |
| CN104506523B (en) * | 2014-12-22 | 2018-05-04 | 迈普通信技术股份有限公司 | A kind of call forwarding method of intelligent terminal VoIP |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1610366A (en) * | 2004-11-22 | 2005-04-27 | 侯万春 | Equipment and method for providing senior secretary service for telephone user |
| CN201839348U (en) * | 2010-07-09 | 2011-05-18 | 上海精通专用电讯器材厂 | Telephone device configured with secretary phone capability |
Family Cites Families (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5546442A (en) * | 1994-06-23 | 1996-08-13 | At&T Corp. | Method and apparatus for use in completing telephone calls |
| GB2369960B (en) * | 2000-12-08 | 2004-12-08 | Orange Personal Comm Serv Ltd | Call processing |
| CN102355539B (en) * | 2011-09-29 | 2017-05-10 | 中兴通讯股份有限公司 | Method for realizing secretarial service through integrated intelligent network and system |
-
2011
- 2011-09-29 CN CN201110297953.5A patent/CN102355539B/en active Active
-
2012
- 2012-06-19 WO PCT/CN2012/077169 patent/WO2013044650A1/en active Application Filing
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1610366A (en) * | 2004-11-22 | 2005-04-27 | 侯万春 | Equipment and method for providing senior secretary service for telephone user |
| CN201839348U (en) * | 2010-07-09 | 2011-05-18 | 上海精通专用电讯器材厂 | Telephone device configured with secretary phone capability |
Non-Patent Citations (1)
| Title |
|---|
| 综合智能网技术;吕振华、吕振通;《邮电设计技术》;20040531(第5期);第14页-第17页 * |
Also Published As
| Publication number | Publication date |
|---|---|
| CN102355539A (en) | 2012-02-15 |
| WO2013044650A1 (en) | 2013-04-04 |
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