CN102075548A - Unified communication system and unified communication realization method - Google Patents
Unified communication system and unified communication realization method Download PDFInfo
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- CN102075548A CN102075548A CN2011100426674A CN201110042667A CN102075548A CN 102075548 A CN102075548 A CN 102075548A CN 2011100426674 A CN2011100426674 A CN 2011100426674A CN 201110042667 A CN201110042667 A CN 201110042667A CN 102075548 A CN102075548 A CN 102075548A
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Abstract
The invention provides a unified communication system capable of being deeply merged with a service system, and a unified communication realization method. The unified communication system comprises a third party interface and a communication module, wherein the third party interface is used for receiving application requests issued by the service system and transfers the application request to the communication module, and the communication module is used for providing the communication application service and giving response to the application request transferred by the third party interface. The unified communication system provided by the invention uses the third party interface to transfer the application request from the service system to start a conversation, so the unified communication system can obtain and store relevant conversation parameters in the application request. Thereby, the service system can manage the conversation record in the unified communication system through the conversation parameters, and the method is different from the method in the prior art that the unified communication system is only driven to start the conversation.
Description
Technical field
The present invention relates to the communication technology, particularly the integration technology of unified communications and operation system.
Background technology
Unified communication is meant the novel communication pattern that computer technology and conventional communication techniques are combined together, as a solution and application, its core content is to allow people no matter obtain the free communication of data, image and sound at any time and place by any equipment, network.In this system, various information such as voice, fax, Email, note, multimedia will be integrated, thereby promote the degree of freedom and the efficient of communication.But unified communications is disposed and have problems with the fusion of operation system always, shows that mainly the degree of depth of fusion is not enough, causes on the unified communications a lot of advanced application or value-added service not to play one's part to the full in actual enterprise uses.Present most of operation system has just been accomplished the driving of communication system with the unified way that merges of communicating by letter, and does not finish the degree of depth fusion of operation system and unified communications.For example, operation system need notify someone to participate in when handling an operation flow, existing common way is that unified communications is initiated call or IM notified people such as (instant messages) participates in current business to driving by the communication mechanism between operation system and the unified communications, and operation system can't manage the session that drives.Even operation system and unified communications are isolated sealing fully, need the personnel of transacting business to switch between two systems, manually finish notice.
Thereby existing unified communications and operation system can not merge or because the effective not enough problem of the fusion degree of depth that communicates to connect initiated of supervisory communications of operation system with regard to existing.
Summary of the invention
Technical problem to be solved by this invention is, a kind of unified communications and unified implementation method of communicating by letter that can merge with the operation system degree of depth is provided.
The present invention solves the problems of the technologies described above the technical scheme that is adopted to be, unified communications comprises third party's interface, communication module;
Described third party's interface is used to receive the application request that operation system is initiated, and this application request is forwarded to communication module;
Described communication module is used to provide the communications applications service, and the application request that third party's interface is transmitted is handled in response.
The present invention uses third party's interface to transmit the application request initiation session that comes from operation system, make unified communications can obtain and preserve the associated session parameter in the application request, thereby make operation system to manage the conversation recording in the unified communications, be different from that unified communications only is driven initiation session in the prior art by session parameter.
Further, described third party's interface verification is forwarded to communication module with this application request after receiving the application request of operation system initiation.
Concrete, communication module writes down traffic ID and session information in the application request after receiving the application request of initiating communication session, initiation session, and preserve conversation recording; After receiving the application request of revising communication session, search and revise respective session according to the traffic ID in the application request; After the application request that receives the inquiry session record, search corresponding conversation recording according to the traffic ID in the application request.
Concrete, session information comprises session participant's number.
Concrete, communication module provides the communications applications service to include call service, instant message service, audio/video conference service, fax services.
Unified communication implementation method may further comprise the steps:
After third party's interface receives the application request of the initiation communication session that comes from operation system, the application request of this initiation communication session is forwarded to communication module;
Traffic ID and session information in the application request of communication module record initiation communication session, initiation session, and preserve conversation recording.
Further, in the conversation procedure, after third party's interface receives the application request of the modification communication session come from operation system, the application request of this modification communication session is forwarded to communication module;
Communication module is extracted traffic ID in the application request of revising communication session, searches and revise respective session by this traffic ID.
Further, behind the conversation end, after third party's interface received the application request of the inquiry session record that comes from operation system, the application request that this inquiry session is write down was forwarded to communication module;
Traffic ID in the application request of communication module extraction inquiry session record is searched corresponding conversation recording by this traffic ID.
The invention has the beneficial effects as follows that unified communications can be according to the demand initiation session of operation system, and makes operation system can check session information and conversation recording or recording, reaches the trackability of business handling process.Unified communications carries out the business expansion by its third party's interface, and service communication and unified communications merge in the cycle fully in whole session.
Description of drawings
Fig. 1 is the system schematic among the embodiment.
Embodiment
As shown in Figure 1, comprise operation system and unified communications, unified communications includes third party's interface and communication module.Data forwarding between operation system and the unified communications is finished by third party's interface.By the form of third party's development interface is provided in unified communications, allow operation system initiation session in communication system consult and session management.Operation system can wait the traffic ID of session information and unique identification initiation session by the participant that third party's interface comprises the session that needs initiate to the unified communications transmission.
Unified communications is to reach with operation system to communicate by letter with main purpose that operation system merges in deployment, and utilizes unified communications to merge the characteristics of multiple communication terminal, many networks, is the service logic service of operation system.Communication mechanism between two kinds of systems can adopt the soap agreement, utilizes the soap agreement to realize third party's interface.
Unified communications has merged multiple terminal, and multiple communications applications service can be provided, and comprises call service, audio/video conference service, instant message service, fax services or the like, can also respond, handle the function of the conversation applications request of third party's interface forwarding.The conversation applications request here comprises the application request of the application request of initiating communication session, the application request of revising communication session, inquiry session record.
Third party's interface provides and receives the application request that operation system is initiated, and hands to the function that unified communications is handled after the verification.Third party's interface is that the one group of operation system that is provided by unified communications can all be ripe long-range implementation method such as SOAP or RMI, COBRA by the far module of network call.
Operation system should comprise the client-side program of visit third party interface; Just can realize on the frame foundation of third party's interface that this client-side program provides based on unified communications.
Initiating videoconference with operation system is example, and the interaction flow of unified communications and operation system is:
1) in the operation system because of service needed, wish that personnel a, b, c open a videoconference; Operation system is initiated a videoconference request by the third party's interface to unified communications, and traffic ID and meeting participant are passed to unified way system with the videoconference request;
2) third party's interface of providing of unified communications is in the videoconference request of receiving that operation system is initiated, after the parameter of carrying in this request of verification, this videoconference request is forwarded to communication module, communication module will be initiated videoconference according to the parameter agent service system in the request, be that unified communications is with traffic ID and the reserved number t of system binding, and initiate MPTY by number t to personnel a, b, c and consult, begin session after consulting successfully, at this moment the chairman is t; After beginning, meeting begins conference content is recorded;
3) operation system need add new member d because of reasons such as business changes in current videoconference; At this moment, operation system is passed through third party's interface once more meeting is operated, and operation system initiates to revise the request of videoconference according to traffic ID, and traffic ID and newly-increased participant d are sent to unified communications with this request;
4) after the communication module of unified communications receives the request of third party's interface forwarding, find this session according to traffic ID, and personnel d is added meeting, unified communications makes a call to new participant d, and the existing participant of notice;
5) meeting adjourned, and operation system needs inquiry business to handle videoconference message registration in the process, promptly initiates the request of query note to unified communications, carries the traffic ID that needs inquiry session in the request;
6) after the communication module of unified communications receives the request of the inquiry session that third party's interface transmits, according to the traffic ID query note and by third party's interface the session message registration is returned to operation system and to play displaying.
Claims (9)
1. unified communications is characterized in that, comprises third party's interface, communication module;
Described third party's interface is used to receive the application request that operation system is initiated, and this application request is forwarded to communication module;
Described communication module is used to provide the communications applications service, and the application request that third party's interface is transmitted is handled in response.
2. unified communications according to claim 1 is characterized in that, described third party's interface after being used for verification and receiving the application request that operation system initiates, is forwarded to communication module with this application request.
3. as unified communications as described in the claim 2, it is characterized in that described communication module is used for after receiving the application request of initiating communication session, traffic ID and session information in the record application request, initiation session, and preserve conversation recording; After receiving the application request of revising communication session, search and revise respective session according to the traffic ID in the application request; After the application request that receives the inquiry session record, search corresponding conversation recording according to the traffic ID in the application request.
4. as unified communications as described in the claim 3, it is characterized in that described session information comprises session participant's number.
5. unified communications according to claim 1 is characterized in that communication module provides the communications applications service to include call service, instant message service, audio/video conference service, fax services.
6. unified communication implementation method is characterized in that, may further comprise the steps:
After third party's interface receives the application request of the initiation communication session that comes from operation system, the application request of this initiation communication session is forwarded to communication module;
Traffic ID and session information in the application request of communication module record initiation communication session, initiation session, and preserve conversation recording.
7. as unified communication implementation method as described in the claim 6, it is characterized in that, in the conversation procedure, after third party's interface receives the application request of the modification communication session that comes from operation system, the application request of this modification communication session is forwarded to communication module;
Communication module is extracted traffic ID in the application request of revising communication session, searches and revise respective session by this traffic ID.
8. as unified communication implementation method as described in claim 6 or 7, it is characterized in that, behind the conversation end, after third party's interface receives the application request of the inquiry session record that comes from operation system, the application request of this inquiry session record is forwarded to communication module;
Traffic ID in the application request of communication module extraction inquiry session record is searched corresponding conversation recording by this traffic ID.
9. as described in claim 6, unify the communication implementation method, it is characterized in that described session information comprises session participant's number.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103327011A (en) * | 2013-05-27 | 2013-09-25 | 无锡沃尔普通信技术有限公司 | General type multimedia communication drive server |
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Application publication date: 20110525 |