CN101494572B - Remote management method and system for equipment alarm information - Google Patents

Abstract

The present invention relates to a method for remote management of equipment alarm information, comprising: a terminal management platform receives an alarm notification message sent by a gateway when it monitors that a monitoring parameter is outside the corresponding alarm threshold range, and the alarm notification message includes at least an alarm event number and alarm-related parameters; the terminal management platform sends an alarm response message to the gateway to confirm receipt, and performs fault location and fault cause analysis based on the alarm event number and alarm-related parameters. The invention also relates to a remote management system for equipment alarm information. The present invention proposes a remote management scheme for equipment fault alarm information under the existing TR069 protocol system, which is a beneficial supplement to the TR069 protocol, facilitates operation and maintenance in the existing network, and reduces the cost burden caused by equipment improvement.

Description

Device alarm information remote management method and system

technical field

The invention relates to the field of network communication, in particular to a method and a system for remotely managing equipment alarm information of an access gateway when a terminal management platform implements remote management of the access gateway through the TR069 protocol.

Background technique

With the continuous development of network communication technology, access gateway equipment has gradually become the main carrier for introducing broadband value-added services to families and small and medium-sized enterprises. It has become the development trend of major telecom operators.

For the large-scale deployment of access gateway devices, according to the existing operation and maintenance mode, the management and maintenance pressure of telecom operators is quite large. In order to change the existing operation and maintenance mode and reduce the cost of operation and maintenance of services such as voice, video and data based on IP, the adoption of a remote user terminal equipment management system has become a more feasible management solution. The TR069 (CWMP-CPE Wan Management Protocol) protocol is a remote management terminal protocol cluster developed by DSL Forum for intelligent terminals, and provides a mainstream carrier-level terminal management protocol for the current remote user terminal equipment management system. Through the TR069 protocol, the terminal management platform can realize the remote management, software upgrade, status monitoring and other functions of many access gateway devices.

However, in the current TR069 protocol, users mainly rely on users to report to the relevant departments of operators when the access gateway equipment fails. The reporting process is relatively troublesome and may give users a bad feeling. Fault location and fault analysis also bring certain difficulties.

Contents of the invention

The purpose of the present invention is to propose a method and system for remote management of equipment alarm information, which can remotely manage the equipment alarm information of the access gateway before the user reports the failure of the access gateway equipment.

To achieve the above purpose, the present invention provides a method for remote management of equipment alarm information, including:

The terminal management platform receives an alarm notification message sent by the gateway when it detects that the monitoring parameters are outside the corresponding alarm threshold range, and the alarm notification message includes at least the alarm event number and alarm related parameters;

The terminal management platform sends an alarm response message to the gateway to confirm receipt, and performs fault location and fault cause analysis according to the alarm event number and alarm related parameters.

In the above technical solution, when the gateway does not receive the alarm response message returned by the terminal management platform within a predetermined time, it resends the alarm notification information to the terminal management platform.

Further, it also includes the operation of remotely setting monitoring parameters by the terminal management platform, specifically including:

After receiving the online notification message sent by the gateway, the terminal management platform returns an online notification response message to the gateway;

The terminal management platform receives the empty request message sent by the gateway, and returns a parameter setting remote procedure call message for setting monitoring and alarm parameters to the gateway;

After receiving the parameter setting response from the gateway, the terminal management platform ends the parameter setting.

Further, the monitoring and warning parameters at least include monitoring parameters and warning thresholds.

Further, after the fault of the gateway is resolved, the gateway sends a cancel alarm notification message to the terminal management platform to confirm the fault is resolved, and the terminal management platform sends a notification message to the terminal management platform after receiving the cancel alarm notification message The gateway returns a cancel alarm response message.

In order to achieve the above purpose, the present invention provides a remote management system for equipment alarm information, including:

The terminal management platform is configured to receive an alarm notification message sent by the gateway, the alarm notification message at least includes an alarm event number and alarm related parameters, and send an alarm response message to the gateway to confirm receipt, and according to the Alarm event number and alarm related parameters for fault location and fault cause analysis;

The gateway is configured to send an alarm notification message when the monitoring parameter is detected to be outside the range of the corresponding alarm threshold.

In the above technical solution, the terminal management platform specifically includes:

An alarm notification receiving module is configured to receive an alarm notification message sent by the gateway;

An alarm notification response module, configured to send an alarm response message to the gateway for acknowledging receipt;

A fault location and analysis module, configured to perform fault location and fault cause analysis according to the alarm event number and alarm related parameters in the alarm notification message.

Further, the terminal management platform also includes:

An online notification response module, configured to return an online notification response message to the gateway after receiving the online notification message sent by the gateway;

A remote parameter setting module, configured to receive the empty request message sent by the gateway, and return a parameter setting remote procedure call message for setting monitoring and alarm parameters to the gateway;

The parameter setting end module is configured to end the parameter setting after receiving the parameter setting response from the gateway.

Further, the terminal management platform also includes:

The cancel alarm notification response module is configured to return a cancel alarm response message to the gateway after receiving the cancel alarm notification message sent by the gateway after the fault is resolved for confirming the fault is resolved.

Further, the gateway also includes:

The re-alarm module is configured to re-send the alarm notification information to the terminal management platform when the alarm response message returned by the terminal management platform is not received within a predetermined time.

Based on the above technical solution, the present invention proposes a remote management solution for equipment fault alarm information under the existing TR069 protocol system, which makes a beneficial supplement to the TR069 protocol, facilitates operation and maintenance in the existing network, and reduces the cost of equipment improvement burden.

Description of drawings

The accompanying drawings described here are used to provide a further understanding of the present invention and constitute a part of the application. The schematic embodiments of the present invention and their descriptions are used to explain the present invention and do not constitute improper limitations to the present invention. In the attached picture:

FIG. 1 is a schematic flowchart of an embodiment of a method for remotely managing device alarm information in the present invention.

Fig. 2 is a schematic flowchart of remote parameter setting in another embodiment of the method for remote management of equipment alarm information in the present invention.

Fig. 3 is a schematic flowchart of another embodiment of the method for remotely managing device alarm information according to the present invention.

Fig. 4 is a schematic structural diagram of an embodiment of the device alarm information remote management system of the present invention.

Fig. 5 is a schematic structural diagram of a terminal management platform in another embodiment of the device alarm information remote management system of the present invention.

Fig. 6 is a schematic structural diagram of a terminal management platform in another embodiment of the device alarm information remote management system of the present invention.

Detailed ways

The technical solutions of the present invention will be described in further detail below with reference to the accompanying drawings and embodiments.

Considering that the current TR069 protocol lacks the process definition of monitoring and alarming, the present invention needs to expand the alarming parameter model on top of the existing TR069 parameter model, that is, manage the parameters in TR069 according to the needs of operators in the existing network, and select Appropriate parameters are used as alarm parameters, and the maximum and minimum range values of the alarm parameter thresholds are set. Further, the alarm time range can also be set.

An example of a TR069 alarm parameter model table is given below, so that technicians can more intuitively understand the selection of alarm parameters.

name type Write read describe InternetGatewayDevice.DeviceInfo.X_CT-COM_Alarm Object Carry out alarm management on the status of gateway terminal equipment. If the monitored parameters are outside the threshold range, it should actively report to ITMS enable Boolean R R Whether to enable monitoring, default value: false AlarmNumberOfEntries unsignedInt R The number of instances that need to monitor alarm parameters has been created InternetGatewayDevice.DeviceInfo.X_CT-COM_Alarm.AlarmConfig.{i} Object Configuration of various related parameters for alarm monitoring ParaList string R R Key parameters to be monitored (TR069 parameter model full path), for example: InternetGateway-Device.WANDevice.{i}.X_CT-COM_EponInterafceConfig.Stats.BytesSent Limit-Max string R R Maximum range of key parameters to monitor

Limit-Min string R R Minimum range of key parameters to monitor TimeList string R R Alarm period, in minutes. mode unsignedInt R R Alarm value mode, 1: accumulative value, 2: average value, 3: instantaneous value

On the basis of the above-mentioned TR069 parameter model, the present invention also provides a specific method embodiment for illustration. Referring to FIG. 1 , it is a schematic flow diagram of an embodiment of the device alarm information remote management method of the present invention. The flow includes the following steps:

Step 101, the terminal management platform receives an alarm notification message sent by the gateway when the monitoring parameter is outside the corresponding alarm threshold range, and the alarm notification message includes at least the alarm event number and alarm related parameters;

Step 102, the terminal management platform sends an alarm response message for confirming receipt to the gateway;

Step 103, the terminal management platform performs fault location and fault cause analysis according to the alarm event number and alarm related parameters.

In this embodiment, steps 102 and 103 may or may not be set to a specific sequence relationship. When the terminal management platform in step 102 fails to send the alarm response message for confirming receipt to the gateway in time due to various reasons, that is to say, the gateway is within the preset alarm time (also called the alarm period) If the alarm response message returned by the terminal management platform is not received within a period of time, the gateway resends the alarm notification information to the terminal management platform at this time. The terminal management platform can set parameters such as alarm time and/or retransmission times. This retransmission mechanism also ensures to a certain extent that the alarm notification will not be missed when it is sent to the terminal management platform.

The access gateway device (referred to as the gateway) can perform fault detection according to the alarm threshold set for it by the terminal management platform. For various fault conditions, the terminal management platform and the gateway also correspondingly unify the alarm event number, so that the gateway can When a fault event is detected, it will notify the terminal management platform of the alarm information. The terminal management platform can locate the fault and analyze the cause of the fault according to the obtained alarm event number and some more specific alarm related parameters, so that the operator can quickly Grasp the user's failure situation and respond accordingly, reducing the user's unpleasant feeling that the failure cannot be dealt with in a timely manner, and also saving the cumbersome reporting process.

The terminal management system can manage the key parameter thresholds of the gateway in real time, and can set the threshold range and alarm time of alarm parameters, thereby accurately locating faults and giving suggestions to solve faults. This function makes it possible. Referring to FIG. 2 , it is a schematic flowchart of remote parameter setting in another embodiment of the method for remote management of device alarm information according to the present invention. In this embodiment, the specific steps of remote parameter setting are given, including:

Step 201, after the terminal management platform receives the online notification message (Inform) sent by the gateway, it returns an online notification response message (InformResponse) to the gateway, wherein the online notification message mainly includes the basic information of the gateway, for example including: device sequence ID, device model, software version, IP address, alarm parameters and other information;

Step 202, the terminal management platform receives the empty request message (i.e. empty Http Post) sent by the gateway, and returns to the gateway the parameter setting remote procedure call (Remote Rrocedure Call, RPC) for setting monitoring and alarm parameters message(SetParameterValues RPC);

Step 203. After receiving the parameter setting response (SetParameterValuesResponse) from the gateway, the terminal management platform ends the parameter setting.

Parameter setting mainly considers monitoring parameters and alarm thresholds of monitoring alarms, and can also include information such as alarm period, alarm value mode, and retransmission times of alarm information. For specific parameters, see the example of the alarm parameter model defined in Table 1 above.

As shown in FIG. 3 , it is a schematic flowchart of another embodiment of the method for remotely managing device alarm information according to the present invention. Compared with the previous two embodiments, this embodiment also includes the following steps after step 103:

Step 104, after the failure of the gateway is resolved, the gateway sends a cancel alarm notification message to the terminal management platform for confirming the elimination of the failure;

Step 105: After receiving the cancel alarm notification message, the terminal management platform returns a cancel alarm response message to the gateway.

Through this embodiment, the terminal management platform can learn about the fault removal situation of the gateway in time, so that the corresponding work of the gateway that has returned to normal can be eliminated in time according to the fault state of the gateway.

Those of ordinary skill in the art can understand that all or part of the steps for realizing the above-mentioned method embodiments can be completed by hardware related to program instructions, and the aforementioned program can be stored in a computer-readable storage medium. When the program is executed, the It includes the steps of the above method embodiments; and the aforementioned storage medium includes: ROM, RAM, magnetic disk or optical disk and other various media that can store program codes.

The present invention also provides several embodiments of the remote management system for equipment alarm information, as shown in FIG. 4 , which is a structural diagram of an embodiment of the remote management system for equipment alarm information of the present invention. In this embodiment, the device alarm information remote management system mainly includes: a terminal management platform 1, which is responsible for receiving the alarm notification message sent by the gateway 2, the alarm notification message at least includes the alarm event number and alarm related parameters, and reports to the The gateway 2 sends out an alarm response message for acknowledging receipt, and performs fault location and fault cause analysis according to the alarm event number and alarm-related parameters. The gateway 2 is responsible for sending out an alarm notification message when it detects that the monitoring parameter is outside the range of the corresponding alarm threshold. The terminal management platform 1 can manage multiple gateways 2 .

The specific structure of the terminal management platform 1 can be referred to the structure in the embodiment in FIG. Wherein the alarm notification receiving module 11 is responsible for receiving the alarm notification message sent by the gateway 2; the alarm notification response module 12 is connected with the alarm notification receiving module 11, and is responsible for sending an alarm response message for confirming receipt to the gateway 2; fault location and The analysis module 13 is connected with the alarm notification receiving module 11, and is used for fault location and fault cause analysis according to the alarm event number and alarm related parameters in the alarm notification message.

In another embodiment, the terminal management platform 1 includes: an online notification response module, configured to return an online notification response message to the gateway 2 after receiving the online notification message sent by the gateway 2; a remote parameter setting module, configured to receive the online notification message sent by the gateway 2; The empty request message sent by the gateway 2, and return to the gateway 2 a parameter setting remote procedure call message for setting monitoring and alarm parameters; the parameter setting end module is used to receive the parameter setting response of the gateway 2, End parameter setting.

As shown in FIG. 6 , it is a schematic structural diagram of a terminal management platform in another embodiment of the device alarm information remote management system of the present invention. Compared with the previous embodiment, the terminal management platform also includes a cancel alarm notification response module 14, which is used to send a message to the gateway after receiving the cancel alarm notification message sent by the gateway 2 after the fault is removed to confirm the fault is removed. 2 Return a message to cancel the alarm response.

In each of the above system embodiments, the gateway 2 may further include: a re-alarm module, configured to re-send the alarm response message returned by the terminal management platform 1 to the terminal management platform 1 when the alarm response message returned by the terminal management platform 1 is not received within a predetermined time. The above alarm notification information.

The present invention proposes a remote management scheme for equipment fault alarm information under the existing TR069 protocol system, which is a useful supplement to the TR069 protocol, facilitates operation and maintenance in the existing network, and reduces the cost burden caused by equipment improvement.

Finally, it should be noted that: the above embodiments are only used to illustrate the technical solutions of the present invention and not to limit them; although the present invention has been described in detail with reference to the preferred embodiments, those of ordinary skill in the art should understand that: the present invention can still be Modifications to the specific implementation of the invention or equivalent replacement of some technical features; without departing from the spirit of the technical solution of the present invention, should be included in the scope of the technical solution claimed in the present invention.

Claims (8)

1. equipment alarm information method for remote management comprises:

Terminal management platform receives gateway and is monitoring the alarm notification message that sends when monitoring parameter is in outside the corresponding alarm threshold scope, comprises alarm event number and alarm relevant parameter in this alarm notification message at least;

Described terminal management platform is sent the alarm response message that is used to acknowledge receipt of to described gateway, and carries out fault location and failure reason analysis according to described alarm event number and alarm relevant parameter;

Wherein also comprise the long-range operation that monitoring parameter is set of described terminal management platform, specifically comprise:

Described terminal management platform is returned the push-notification-answer message of reaching the standard grade to this gateway after receiving the notification message of reaching the standard grade of described gateway transmission;

Described terminal management platform receives the empty request message that described gateway sends, and returns the parameter that is used to be provided with the monitoring alarm parameter to this gateway remote procedure call message is set;

Described terminal management platform finishes the parameter setting after the parameter that receives described gateway is provided with response.

2. equipment alarm information method for remote management according to claim 1 is not wherein received the alarm response message that described terminal management platform is returned in the given time when described gateway, then sends described alarm notification information to described terminal management platform again.

3. equipment alarm information method for remote management according to claim 2, wherein said monitoring alarm parameter comprises monitoring parameter and alarm threshold at least.

4. according to the arbitrary described equipment alarm information method for remote management of claim 1-3, wherein after the trouble shooting of described gateway, described gateway sends the cancellation alarm notification message that is used to confirm trouble shooting to described terminal management platform, described terminal management platform is returned cancellation alarm response message to described gateway after receiving this cancellation alarm notification message.

5. equipment alarm information long-distance management system comprises:

Terminal management platform, be used to receive the alarm notification message that gateway sends, at least comprise alarm event number and alarm relevant parameter in this alarm notification message, and send the alarm response message that is used to acknowledge receipt of, and carry out fault location and failure reason analysis according to described alarm event number and alarm relevant parameter to described gateway;

Gateway is used for sending alarm notification message when monitoring parameter is in outside the corresponding alarm threshold scope monitoring;

Described terminal management platform also comprises:

The push-notification-answer module of reaching the standard grade, be used to receive the notification message of reaching the standard grade that described gateway sends after, return the push-notification-answer message of reaching the standard grade to this gateway;

Remote parameter is provided with module, is used to receive the empty request message that described gateway sends, and returns the parameter that is used to be provided with the monitoring alarm parameter to this gateway remote procedure call message is set;

Parameter is provided with the end module, is used for after the parameter that receives described gateway is provided with response, finishes the parameter setting.

6. equipment alarm information long-distance management system according to claim 5, wherein said terminal management platform specifically comprises:

The alarm notification receiver module is used to receive the alarm notification message that gateway sends;

The alarm notification respond module is used for sending the alarm response message that is used to acknowledge receipt of to described gateway;

Fault location and analysis module are used for carrying out fault location and failure reason analysis according to the described alarm event of described alarm notification message number and alarm relevant parameter.

7. according to claim 5 or 6 described equipment alarm information long-distance management systems, wherein said terminal management platform also comprises:

Cancellation alarm notification respond module is used for returning cancellation alarm response message receiving after being used to of sending after described gateway fails is removed confirm the cancellation alarm notification message of trouble shooting to described gateway.

8. equipment alarm information long-distance management system according to claim 5, wherein said gateway also comprises:

Heavily alarm mould and determine, when being used for not receiving in the given time the alarm response message that described terminal management platform returns, send described alarm notification information to described terminal management platform again.

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