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AU5296500A - User support system and method - Google Patents

User support system and method

Info

Publication number
AU5296500A
AU5296500A AU52965/00A AU5296500A AU5296500A AU 5296500 A AU5296500 A AU 5296500A AU 52965/00 A AU52965/00 A AU 52965/00A AU 5296500 A AU5296500 A AU 5296500A AU 5296500 A AU5296500 A AU 5296500A
Authority
AU
Australia
Prior art keywords
support system
user support
user
support
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU52965/00A
Inventor
Konstantin Othmer
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NoWonder Inc
Original Assignee
NoWonder Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NoWonder Inc filed Critical NoWonder Inc
Publication of AU5296500A publication Critical patent/AU5296500A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0709—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
AU52965/00A 1999-05-29 2000-05-25 User support system and method Abandoned AU5296500A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US32269999A 1999-05-29 1999-05-29
US09322699 1999-05-29
PCT/US2000/014595 WO2000074193A1 (en) 1999-05-29 2000-05-25 User support system and method

Publications (1)

Publication Number Publication Date
AU5296500A true AU5296500A (en) 2000-12-18

Family

ID=23256033

Family Applications (1)

Application Number Title Priority Date Filing Date
AU52965/00A Abandoned AU5296500A (en) 1999-05-29 2000-05-25 User support system and method

Country Status (3)

Country Link
EP (1) EP1190475A1 (en)
AU (1) AU5296500A (en)
WO (1) WO2000074193A1 (en)

Families Citing this family (13)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7464045B2 (en) * 2001-02-14 2008-12-09 The Workplace Helpline, Llc Method and apparatus for managing workplace services and products
EP1262873A1 (en) * 2001-05-31 2002-12-04 Gateway, Inc. Method and apparatus for providing customer support
US7707264B2 (en) * 2001-06-04 2010-04-27 Hewlett-Packard Development Company, L.P. Method and system for providing technical support documents via the internet
US20020188688A1 (en) * 2001-06-12 2002-12-12 Bice Richard S. Automated message handling system and process
US8700781B2 (en) 2001-06-12 2014-04-15 Verizon Business Global Llc Automated processing of service requests using structured messaging protocols
EP1291774A1 (en) * 2001-09-06 2003-03-12 Hewlett-Packard Company, A Delaware Corporation Assistance request system
US7681181B2 (en) 2004-09-30 2010-03-16 Microsoft Corporation Method, system, and apparatus for providing custom product support for a software program based upon states of program execution instability
US8191099B2 (en) 2006-04-28 2012-05-29 Johnson Lee R Automated analysis of collected field data for error detection
US7954008B2 (en) 2007-01-15 2011-05-31 Microsoft Corporation Objective assessment of application crashes from a customer environment
US8316448B2 (en) 2007-10-26 2012-11-20 Microsoft Corporation Automatic filter generation and generalization
US8122436B2 (en) 2007-11-16 2012-02-21 Microsoft Corporation Privacy enhanced error reports
US8972567B2 (en) 2012-02-08 2015-03-03 Sage Software, Inc. Selectively triggering execution of services in a computing environment
US11677642B2 (en) 2019-08-12 2023-06-13 Sweepr Technologies Limited Automated support system for connected devices

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5408655A (en) * 1989-02-27 1995-04-18 Apple Computer, Inc. User interface system and method for traversing a database
US5388252A (en) * 1990-09-07 1995-02-07 Eastman Kodak Company System for transparent monitoring of processors in a network with display of screen images at a remote station for diagnosis by technical support personnel
US5477447A (en) * 1992-05-27 1995-12-19 Apple Computer, Incorporated Method and apparatus for providing computer-implemented assistance
US5806043A (en) * 1995-06-06 1998-09-08 Interactive Media Works, L.L.C. Method for providing customer on-line support via prepaid internet access
US5761499A (en) * 1995-12-21 1998-06-02 Novell, Inc. Method for managing globally distributed software components
US5678002A (en) * 1995-07-18 1997-10-14 Microsoft Corporation System and method for providing automated customer support
US5754830A (en) * 1996-04-01 1998-05-19 Openconnect Systems, Incorporated Server and web browser terminal emulator for persistent connection to a legacy host system and method of operation
US5983369A (en) * 1996-06-17 1999-11-09 Sony Corporation Online simultaneous/altering-audio/video/voice data based service and support for computer systems
JPH10228311A (en) * 1997-02-18 1998-08-25 Shimadzu Corp Remote diagnostic system for failure of instrument
US5877757A (en) * 1997-05-23 1999-03-02 International Business Machines Corporation Method and system for providing user help information in network applications
US5964891A (en) * 1997-08-27 1999-10-12 Hewlett-Packard Company Diagnostic system for a distributed data access networked system

Also Published As

Publication number Publication date
EP1190475A1 (en) 2002-03-27
WO2000074193A9 (en) 2002-07-11
WO2000074193A1 (en) 2000-12-07

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase