AU5291200A - Methods for integrating user models to interface design and for identifying and categorizing customer's goals and behaviors within a customer service center environment - Google Patents
Methods for integrating user models to interface design and for identifying and categorizing customer's goals and behaviors within a customer service center environmentInfo
- Publication number
- AU5291200A AU5291200A AU52912/00A AU5291200A AU5291200A AU 5291200 A AU5291200 A AU 5291200A AU 52912/00 A AU52912/00 A AU 52912/00A AU 5291200 A AU5291200 A AU 5291200A AU 5291200 A AU5291200 A AU 5291200A
- Authority
- AU
- Australia
- Prior art keywords
- customer
- behaviors
- goals
- identifying
- methods
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Abandoned
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/30—Creation or generation of source code
- G06F8/38—Creation or generation of source code for implementing user interfaces
Landscapes
- Engineering & Computer Science (AREA)
- Software Systems (AREA)
- General Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Human Computer Interaction (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Applications Claiming Priority (5)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US13640599P | 1999-05-27 | 1999-05-27 | |
| US13640699P | 1999-05-27 | 1999-05-27 | |
| US60136405 | 1999-05-27 | ||
| US60136406 | 1999-05-27 | ||
| PCT/US2000/014468 WO2000073968A1 (en) | 1999-05-27 | 2000-05-26 | Methods for integrating user models to interface design and for identifying and categorizing customer's goals and behaviors within a customer service center environment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| AU5291200A true AU5291200A (en) | 2000-12-18 |
Family
ID=26834270
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| AU52912/00A Abandoned AU5291200A (en) | 1999-05-27 | 2000-05-26 | Methods for integrating user models to interface design and for identifying and categorizing customer's goals and behaviors within a customer service center environment |
Country Status (3)
| Country | Link |
|---|---|
| AU (1) | AU5291200A (en) |
| GB (1) | GB2367167B (en) |
| WO (1) | WO2000073968A1 (en) |
Families Citing this family (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US7086007B1 (en) | 1999-05-27 | 2006-08-01 | Sbc Technology Resources, Inc. | Method for integrating user models to interface design |
| US7136860B2 (en) | 2000-02-14 | 2006-11-14 | Overture Services, Inc. | System and method to determine the validity of an interaction on a network |
| US6778643B1 (en) | 2000-03-21 | 2004-08-17 | Sbc Technology Resources, Inc. | Interface and method of designing an interface |
| US7305070B2 (en) | 2002-01-30 | 2007-12-04 | At&T Labs, Inc. | Sequential presentation of long instructions in an interactive voice response system |
| US7027586B2 (en) | 2003-12-18 | 2006-04-11 | Sbc Knowledge Ventures, L.P. | Intelligently routing customer communications |
| US9661138B2 (en) | 2015-01-14 | 2017-05-23 | Unify Gmbh & Co. Kg | System and method for automatic intention evaluation and communication routing |
| CN112802455B (en) * | 2020-12-31 | 2023-04-11 | 北京捷通华声科技股份有限公司 | Voice recognition method and device |
| US11550702B1 (en) | 2021-11-04 | 2023-01-10 | T-Mobile Usa, Inc. | Ensuring that computer programs are accessible to users with disabilities, such as for use with mobile phones |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US5659724A (en) * | 1992-11-06 | 1997-08-19 | Ncr | Interactive data analysis apparatus employing a knowledge base |
| US5848396A (en) * | 1996-04-26 | 1998-12-08 | Freedom Of Information, Inc. | Method and apparatus for determining behavioral profile of a computer user |
| US5884029A (en) * | 1996-11-14 | 1999-03-16 | International Business Machines Corporation | User interaction with intelligent virtual objects, avatars, which interact with other avatars controlled by different users |
| US5899992A (en) * | 1997-02-14 | 1999-05-04 | International Business Machines Corporation | Scalable set oriented classifier |
-
2000
- 2000-05-26 AU AU52912/00A patent/AU5291200A/en not_active Abandoned
- 2000-05-26 WO PCT/US2000/014468 patent/WO2000073968A1/en active Application Filing
- 2000-05-26 GB GB0128396A patent/GB2367167B/en not_active Expired - Fee Related
Also Published As
| Publication number | Publication date |
|---|---|
| GB0128396D0 (en) | 2002-01-16 |
| WO2000073968A1 (en) | 2000-12-07 |
| GB2367167A (en) | 2002-03-27 |
| GB2367167B (en) | 2004-04-21 |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| MK6 | Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase |