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AU4833600A - System for automated problem detection, diagnosis, and resolution in a software driven system - Google Patents

System for automated problem detection, diagnosis, and resolution in a software driven system

Info

Publication number
AU4833600A
AU4833600A AU48336/00A AU4833600A AU4833600A AU 4833600 A AU4833600 A AU 4833600A AU 48336/00 A AU48336/00 A AU 48336/00A AU 4833600 A AU4833600 A AU 4833600A AU 4833600 A AU4833600 A AU 4833600A
Authority
AU
Australia
Prior art keywords
diagnosis
resolution
problem detection
software driven
automated problem
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
AU48336/00A
Inventor
Allan A Miller
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HandsFree Networks Inc
Original Assignee
HandsFree Networks Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HandsFree Networks Inc filed Critical HandsFree Networks Inc
Publication of AU4833600A publication Critical patent/AU4833600A/en
Abandoned legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0748—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a remote unit communicating with a single-box computer node experiencing an error/fault
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0733—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in a data processing system embedded in an image processing device, e.g. printer, facsimile, scanner
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0793—Remedial or corrective actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2252—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing using fault dictionaries
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/22—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing
    • G06F11/2294—Detection or location of defective computer hardware by testing during standby operation or during idle time, e.g. start-up testing by remote test

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Quality & Reliability (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Computer Hardware Design (AREA)
  • Health & Medical Sciences (AREA)
  • Biomedical Technology (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Debugging And Monitoring (AREA)
AU48336/00A 1999-05-10 2000-05-10 System for automated problem detection, diagnosis, and resolution in a software driven system Abandoned AU4833600A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US13338399P 1999-05-10 1999-05-10
US60133383 1999-05-10
PCT/US2000/012731 WO2000068793A1 (en) 1999-05-10 2000-05-10 System for automated problem detection, diagnosis, and resolution in a software driven system

Publications (1)

Publication Number Publication Date
AU4833600A true AU4833600A (en) 2000-11-21

Family

ID=22458352

Family Applications (1)

Application Number Title Priority Date Filing Date
AU48336/00A Abandoned AU4833600A (en) 1999-05-10 2000-05-10 System for automated problem detection, diagnosis, and resolution in a software driven system

Country Status (2)

Country Link
AU (1) AU4833600A (en)
WO (1) WO2000068793A1 (en)

Families Citing this family (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6865696B2 (en) * 2001-06-15 2005-03-08 Hewlett-Packard Development Company, L.P. Enduser diagnostic system and method for computer-based error interpretation
AU2003228512A1 (en) 2002-04-10 2003-10-27 Instasolv, Inc. Method and system for managing computer systems
US7080287B2 (en) 2002-07-11 2006-07-18 International Business Machines Corporation First failure data capture
US7007200B2 (en) * 2002-07-11 2006-02-28 International Business Machines Corporation Error analysis fed from a knowledge base
EP1394679B1 (en) * 2002-08-30 2013-05-29 Hewlett-Packard Development Company, L.P. Improvements relating to technical support systems
EP1416383A1 (en) 2002-10-31 2004-05-06 Sap Ag Identifying solutions to computer problems in client/server system
EP1416384A1 (en) 2002-10-31 2004-05-06 Sap Ag Identifying solutions to computer problems in main system by service system in distributed system landscape
EP1416439A1 (en) 2002-10-31 2004-05-06 Sap Ag Identifying solutions to computer problems by expert system using contexts and distinguishing versions
EP1416382A1 (en) 2002-10-31 2004-05-06 Sap Ag Identifying solutions to computer problems in main system by service system
US7840856B2 (en) 2002-11-07 2010-11-23 International Business Machines Corporation Object introspection for first failure data capture
EP1484682B1 (en) 2003-06-02 2012-12-05 Hewlett-Packard Development Company, L.P. Method and apparatus for providing support for an electronic device
US7260743B2 (en) 2004-01-13 2007-08-21 International Business Machines Corporation System and method for achieving autonomic computing self-healing, utilizing meta level reflection and reasoning
US7284155B2 (en) * 2004-03-29 2007-10-16 Hewlett-Packard Development Company, L.P. Remote software support agent system with electronic documents for troubleshooting
EP1607866A1 (en) 2004-06-15 2005-12-21 Hewlett-Packard Development Company, L.P. System and method for remote computer support service with solution function updates
EP1835418A1 (en) 2006-03-14 2007-09-19 Hewlett-Packard Development Company, L.P. Improvements in or relating to document retrieval
US9413893B2 (en) * 2012-04-05 2016-08-09 Assurant, Inc. System, method, apparatus, and computer program product for providing mobile device support services
US9081680B2 (en) 2013-03-15 2015-07-14 Accenture Global Services Limited System-level issue detection and handling
US11442919B2 (en) * 2015-07-31 2022-09-13 Accenture Global Services Limited Data reliability analysis
US10877988B2 (en) 2015-12-01 2020-12-29 Microsoft Technology Licensing, Llc Real-time change data from disparate sources
WO2020052960A1 (en) * 2018-09-14 2020-03-19 Signify Holding B.V. A system and method for producing an update report
KR20230118391A (en) * 2022-02-04 2023-08-11 삼성전자주식회사 Electronic apparatus and operating method thereof

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5546502A (en) * 1993-03-19 1996-08-13 Ricoh Company, Ltd. Automatic invocation of computational resources without user intervention
JP3553991B2 (en) * 1993-05-27 2004-08-11 キヤノン株式会社 Program control method
JP3409983B2 (en) * 1996-11-29 2003-05-26 富士通株式会社 Communications system
US6226652B1 (en) * 1997-09-05 2001-05-01 International Business Machines Corp. Method and system for automatically detecting collision and selecting updated versions of a set of files

Also Published As

Publication number Publication date
WO2000068793A1 (en) 2000-11-16

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Legal Events

Date Code Title Description
MK6 Application lapsed section 142(2)(f)/reg. 8.3(3) - pct applic. not entering national phase