US20040071278A1
(en)
|
1985-07-10 |
2004-04-15 |
Ronald A. Katz |
Multiple format telephonic interface control system
|
US5898762A
(en)
|
1985-07-10 |
1999-04-27 |
Ronald A. Katz Technology Licensing, L.P. |
Telephonic-interface statistical analysis system
|
US4845739A
(en)
*
|
1985-07-10 |
1989-07-04 |
Fdr Interactive Technologies |
Telephonic-interface statistical analysis system
|
US5835576A
(en)
|
1985-07-10 |
1998-11-10 |
Ronald A. Katz Technology Licensing, L.P. |
Telephonic-interface lottery device
|
US5359645A
(en)
|
1985-07-10 |
1994-10-25 |
First Data Corporation Inc. |
Voice-data telephonic interface control system
|
US6678360B1
(en)
|
1985-07-10 |
2004-01-13 |
Ronald A. Katz Technology Licensing, L.P. |
Telephonic-interface statistical analysis system
|
US5828734A
(en)
|
1985-07-10 |
1998-10-27 |
Ronald A. Katz Technology Licensing, Lp |
Telephone interface call processing system with call selectivity
|
US5793846A
(en)
*
|
1985-07-10 |
1998-08-11 |
Ronald A. Katz Technology Licensing, Lp |
Telephonic-interface game control system
|
US6449346B1
(en)
|
1985-07-10 |
2002-09-10 |
Ronald A. Katz Technology Licensing, L.P. |
Telephone-television interface statistical analysis system
|
US5365575A
(en)
|
1985-07-10 |
1994-11-15 |
First Data Resources Inc. |
Telephonic-interface lottery system
|
US20020085692A1
(en)
*
|
1985-07-10 |
2002-07-04 |
Ronald A. Katz Technology Licensing, L.P. |
Voice-data telephonic interface control system
|
US4792968A
(en)
*
|
1985-07-10 |
1988-12-20 |
Fdr Interactive Technologies |
Statistical analysis system for use with public communication facility
|
US5218631A
(en)
*
|
1985-07-10 |
1993-06-08 |
First Data Resources Inc. |
Telephonic-interface game control system
|
US5255309A
(en)
*
|
1985-07-10 |
1993-10-19 |
First Data Resources Inc. |
Telephonic-interface statistical analysis system
|
US4805207A
(en)
*
|
1985-09-09 |
1989-02-14 |
Wang Laboratories, Inc. |
Message taking and retrieval system
|
US4715061A
(en)
*
|
1986-05-30 |
1987-12-22 |
Telecredit, Inc. |
Coordinated multiple telephone station system
|
US4750199A
(en)
*
|
1986-05-30 |
1988-06-07 |
Telecredit, Inc. |
Coordinated multiple telephone station system
|
US20020034283A1
(en)
*
|
1987-02-24 |
2002-03-21 |
Ronald A. Katz Technology Licensing, L.P. |
Voice-data telephonic interface control system
|
USRE37456E1
(en)
|
1987-09-28 |
2001-11-27 |
Stmicroelectronics S.A. |
Device to monitor the content and/or display of messages
|
FR2642870A2
(fr)
*
|
1988-12-16 |
1990-08-10 |
Daibilian Stephan |
Dispositif enregistreur et indicateur de messages
|
FR2640782A1
(fr)
*
|
1988-12-16 |
1990-06-22 |
Daibilian Stephan |
Dispositif enregistreur et indicateur de messages
|
NO168860C
(no)
*
|
1989-11-13 |
1992-04-08 |
Alcatel Stk As |
Kommunikasjonsnettverk
|
JPH05110693A
(ja)
*
|
1991-10-16 |
1993-04-30 |
Fujitsu Ltd |
転送情報通知方式
|
SE9301892L
(sv)
*
|
1993-03-30 |
1994-10-01 |
Lennart Eriksson |
Förfarande och anordning för låskontroll
|
DE4425882A1
(de)
*
|
1994-07-12 |
1996-01-18 |
Deutsche Bundespost Telekom |
System und Verfahren zur örtlichen und zeitlichen Erfassung von Identifikationsangaben
|
US5933492A
(en)
*
|
1997-01-21 |
1999-08-03 |
Genesys Telecommunications Laboratories, Inc. |
Method and system for determining and using multiple object states in a computer telephony integration system
|
US5926538A
(en)
*
|
1997-02-11 |
1999-07-20 |
Genesys Telecommunications Labs, Inc |
Method for routing calls to call centers based on statistical modeling of call behavior
|
US5825870A
(en)
*
|
1996-04-05 |
1998-10-20 |
Genesys Telecommunications Laboratories |
Methods and apparatus for implementing a network call center
|
US6130933A
(en)
*
|
1996-02-02 |
2000-10-10 |
Genesys Telecommunications Laboratories, Inc. |
Apparatus and methods for coordinating telephone and data communications
|
US5802163A
(en)
*
|
1996-04-05 |
1998-09-01 |
Genesys Telccommunications Laboratories, Inc. |
Methods and apparatus for implementing an outbound network call center
|
US5765033A
(en)
*
|
1997-02-06 |
1998-06-09 |
Genesys Telecommunications Laboratories, Inc. |
System for routing electronic mails
|
DE19609556A1
(de)
*
|
1996-03-12 |
1997-09-18 |
Bernd Schneider |
Verfahren zur Datenkommunikation und Datenkommunikationssystem zur Durchführung des Verfahrens
|
US6055308A
(en)
*
|
1997-01-21 |
2000-04-25 |
Genesys Telecommunications Laboratories, Inc. |
Method and system for determining and using multiple object states in a computer telephony integration system
|
US6480600B1
(en)
|
1997-02-10 |
2002-11-12 |
Genesys Telecommunications Laboratories, Inc. |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
|
US6104802A
(en)
|
1997-02-10 |
2000-08-15 |
Genesys Telecommunications Laboratories, Inc. |
In-band signaling for routing
|
US6185291B1
(en)
|
1997-02-10 |
2001-02-06 |
Genesys Telecommunication Laboratories, Inc. |
Personal desktop router
|
US5995614A
(en)
*
|
1997-02-10 |
1999-11-30 |
Genesys Telecommunications Laboratories, Inc. |
Dynamic requeing to avoid latency in call-routing systems
|
US6185292B1
(en)
*
|
1997-02-10 |
2001-02-06 |
Genesys Telecommunications Laboratories, Inc. |
Skill-based real-time call routing in telephony systems
|
US7031442B1
(en)
|
1997-02-10 |
2006-04-18 |
Genesys Telecommunications Laboratories, Inc. |
Methods and apparatus for personal routing in computer-simulated telephony
|
US6201863B1
(en)
|
1997-02-10 |
2001-03-13 |
Genesys Telecommunications Laboratories, Inc. |
Personal desktop router
|
US5946387A
(en)
*
|
1997-02-10 |
1999-08-31 |
Genesys Telecommunications Laboratories, Inc, |
Agent-level network call routing
|
US6560328B1
(en)
|
1997-04-03 |
2003-05-06 |
Genesys Telecommunications Laboratories, Inc. |
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality
|
US6018578A
(en)
*
|
1997-04-03 |
2000-01-25 |
Genesys Telecommunications Laboratories, Inc. |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
|
US6985943B2
(en)
|
1998-09-11 |
2006-01-10 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
|
US6711611B2
(en)
|
1998-09-11 |
2004-03-23 |
Genesis Telecommunications Laboratories, Inc. |
Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
|
USRE46528E1
(en)
|
1997-11-14 |
2017-08-29 |
Genesys Telecommunications Laboratories, Inc. |
Implementation of call-center outbound dialing capability at a telephony network level
|
US7907598B2
(en)
|
1998-02-17 |
2011-03-15 |
Genesys Telecommunication Laboratories, Inc. |
Method for implementing and executing communication center routing strategies represented in extensible markup language
|
US6332154B2
(en)
|
1998-09-11 |
2001-12-18 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
|
USRE46153E1
(en)
|
1998-09-11 |
2016-09-20 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
|
GB2351830A
(en)
*
|
1999-05-06 |
2001-01-10 |
Ncr Int Inc |
Electronic messaging system
|
US7929978B2
(en)
|
1999-12-01 |
2011-04-19 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
|
US9008075B2
(en)
|
2005-12-22 |
2015-04-14 |
Genesys Telecommunications Laboratories, Inc. |
System and methods for improving interaction routing performance
|
KR100906807B1
(ko)
*
|
2007-08-24 |
2009-07-09 |
한국전자통신연구원 |
인지 무선 시스템의 대역폭 제공 장치 및 그 방법
|