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ATE508434T1 - Dynamisches kontaktlistenverwaltungssystem und verfahren - Google Patents

Dynamisches kontaktlistenverwaltungssystem und verfahren

Info

Publication number
ATE508434T1
ATE508434T1 AT05001615T AT05001615T ATE508434T1 AT E508434 T1 ATE508434 T1 AT E508434T1 AT 05001615 T AT05001615 T AT 05001615T AT 05001615 T AT05001615 T AT 05001615T AT E508434 T1 ATE508434 T1 AT E508434T1
Authority
AT
Austria
Prior art keywords
party
contact list
address
list management
dynamic contact
Prior art date
Application number
AT05001615T
Other languages
English (en)
Inventor
Timucin Ozugur
Michael Wengrovitz
Original Assignee
Alcatel Lucent
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alcatel Lucent filed Critical Alcatel Lucent
Application granted granted Critical
Publication of ATE508434T1 publication Critical patent/ATE508434T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/54—Presence management, e.g. monitoring or registration for receipt of user log-on information, or the connection status of the users
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/42323—PBX's with CTI arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/60—Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Computer And Data Communications (AREA)
AT05001615T 2004-02-06 2005-01-27 Dynamisches kontaktlistenverwaltungssystem und verfahren ATE508434T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US54257304P 2004-02-06 2004-02-06
US10/963,242 US7675903B2 (en) 2004-02-06 2004-10-12 Dynamic contact list management system and method

Publications (1)

Publication Number Publication Date
ATE508434T1 true ATE508434T1 (de) 2011-05-15

Family

ID=34681701

Family Applications (1)

Application Number Title Priority Date Filing Date
AT05001615T ATE508434T1 (de) 2004-02-06 2005-01-27 Dynamisches kontaktlistenverwaltungssystem und verfahren

Country Status (4)

Country Link
US (1) US7675903B2 (de)
EP (1) EP1562132B1 (de)
AT (1) ATE508434T1 (de)
DE (1) DE602005027768D1 (de)

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Also Published As

Publication number Publication date
EP1562132A1 (de) 2005-08-10
EP1562132B1 (de) 2011-05-04
US20050175021A1 (en) 2005-08-11
DE602005027768D1 (de) 2011-06-16
US7675903B2 (en) 2010-03-09

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