International Journal of Logistics Research and Applications, Oct 13, 2008
... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It... more ... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It has long-standing relationships with a few customers which account for a large part of its business. ... Strategic positioning of the emerging third party logistics providers. ...
This study deals with modularity in developing business services for heterogeneous customer needs... more This study deals with modularity in developing business services for heterogeneous customer needs. The aim is to discover how to use modular design of services, processes and organizational forms in service production. The research design follows an abductive logic beginning with the construction of a theoretical pre-understanding and elaborating upon it empirically. Two streams of literature are applied: services marketing
The importance of business services has grown remarkably across many industries in recent years. ... more The importance of business services has grown remarkably across many industries in recent years. Companies focus on their core business and outsource other parts of their operations in order to exploit the external resources of service providers. As a result, service ...
International Journal of Logistics Research and Applications, 2008
... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It... more ... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It has long-standing relationships with a few customers which account for a large part of its business. ... Strategic positioning of the emerging third party logistics providers. ...
This paper presents Finnish experience in defining criteria for assessing the potential welfare i... more This paper presents Finnish experience in defining criteria for assessing the potential welfare impacts of a transport plan or policy. These criteria are to be used co-operatively by the planners and decision-makers. An important issue is the link between ...
Purpose – This study aims to explore the literature related to modularity in developing and manuf... more Purpose – This study aims to explore the literature related to modularity in developing and manufacturing physical products in order to employ the idea of modularity into the business services context. Design/methodology/approach – In order to answer the defined research question, the authors construct an empirically grounded model for modular service platform. The research design follows an abductive logic beginning with the construction of a theoretical pre-understanding and elaborating upon it empirically. Streams of literature that are applied are service marketing and operations and product development and modularity research including product architecture design. In the empirical part of the study, the authors elaborate on these issues through a qualitative single case study. Findings – The results show that the developed modular service platform including four modularity dimensions: service, process, organisational and customer interface dimensions can be used to create value in business services. Originality/value – With a reviewing literature of modularisation of manufacturing products and processes, an empirically grounded model of this paper shows how the business service providers can use modularisation in platform approach to identify, develop and deliver new services cost efficiently and more flexibly.
International Journal of Logistics Research and Applications, Oct 13, 2008
... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It... more ... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It has long-standing relationships with a few customers which account for a large part of its business. ... Strategic positioning of the emerging third party logistics providers. ...
This study deals with modularity in developing business services for heterogeneous customer needs... more This study deals with modularity in developing business services for heterogeneous customer needs. The aim is to discover how to use modular design of services, processes and organizational forms in service production. The research design follows an abductive logic beginning with the construction of a theoretical pre-understanding and elaborating upon it empirically. Two streams of literature are applied: services marketing
The importance of business services has grown remarkably across many industries in recent years. ... more The importance of business services has grown remarkably across many industries in recent years. Companies focus on their core business and outsource other parts of their operations in order to exploit the external resources of service providers. As a result, service ...
International Journal of Logistics Research and Applications, 2008
... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It... more ... Patton, MQ 1990. Qualitative evaluation and research methods , Newbury Park, CA: Sage. ... It has long-standing relationships with a few customers which account for a large part of its business. ... Strategic positioning of the emerging third party logistics providers. ...
This paper presents Finnish experience in defining criteria for assessing the potential welfare i... more This paper presents Finnish experience in defining criteria for assessing the potential welfare impacts of a transport plan or policy. These criteria are to be used co-operatively by the planners and decision-makers. An important issue is the link between ...
Purpose – This study aims to explore the literature related to modularity in developing and manuf... more Purpose – This study aims to explore the literature related to modularity in developing and manufacturing physical products in order to employ the idea of modularity into the business services context. Design/methodology/approach – In order to answer the defined research question, the authors construct an empirically grounded model for modular service platform. The research design follows an abductive logic beginning with the construction of a theoretical pre-understanding and elaborating upon it empirically. Streams of literature that are applied are service marketing and operations and product development and modularity research including product architecture design. In the empirical part of the study, the authors elaborate on these issues through a qualitative single case study. Findings – The results show that the developed modular service platform including four modularity dimensions: service, process, organisational and customer interface dimensions can be used to create value in business services. Originality/value – With a reviewing literature of modularisation of manufacturing products and processes, an empirically grounded model of this paper shows how the business service providers can use modularisation in platform approach to identify, develop and deliver new services cost efficiently and more flexibly.
Uploads