Hi! 👋 How can we help you?

To cancel your subscription and avoid future payments, follow these simple steps:

1. Open Mailmeteor's dashboard
2. Go to your Account settings
3. Scroll down and select "Cancel subscription"

You can cancel your subscription anytime. If you cancel in advance, you will enjoy your full email quota until the last day of your subscription.

If you'd like to change the account associated with your Mailmeteor license, contact us by sharing your current email address and the one you'd like to use instead. Your license will be applied to your new account.

For privacy reaons, only your license is moved to your new account. Your data, including campaigns, contacts, templates, etc, remains on the previous account.

Note: we reserve the right to refuse the change if we detect a misuse of the platform such as a spamming behavior.

If you've purchased a subscription but still can't access the premium features, try the following:

• Refresh your window and re-open Mailmeteor to see if it updates your account
• In Google Sheets, go to the Add-ons menu at the top and check under Mailmeteor > My account that you are logged in with the right Google account

In case the above doesn't help, your issue may come from a typo in your email address during upgrade or a temporary issue preventing the upgrade. Please contact us and we will help you solve this situation.

Note: If you have purchased a lifetime license, note that it may take up to 24 hours for your license to be activated. Lifetime licenses require a manual activation on our end, explaining why your account might not be upgraded immediately after purchase.

Mailmeteor Premium includes 500 emails per day. If you want to send more emails, upgrade to a higher plan, such as Pro or Business. Please nota that some restrictions apply, such as your email reputation and your email provider (Gmail, Outlook, etc.). Read our dedicated guide to learn more about email quota.

From your billing account, you can switch your plan and upgrade to a higher plan.

We can change your email address if you entered the wrong one during purchase. Please contact us and let us know the old email address and the new one you'd like to use instead.

If you accidentally added a new user to your Mailmeteor account, use the form below and include the email address that was added by mistake error. Our support team will handle the rest.

To download your Mailmeteor invoices, follow these steps:

1. Open Mailmeteor's dashboard
2. Go to your Account settings
3. Click on "Download invoices"

To update or add a new billing method, follow these steps:

1. Open Mailmeteor's dashboard
2. Go to your Account settings
3. In your account, click on "Update payment method"

You'll then be redirected to a secure page to update your payment method.

To add a new user, please go to the Account section in your dashboard.

From there, you can add new team members by clicking on “Invite teammates to join”.

Note that when you add a new user, your subscription will be instantly updated to reflect the changes. Especially, each active user is counted toward your billing plan. If you remove a user during your subscription, this user will be effectively downgraded at the end of your billing cycle. In the meantime, this user still has access to all the premium features of your plan.

To delete a user from your account, please go to the Account section in your dashboard.

From there, you can remove existing users by clicking on “Remove this user”. Note that if you remove a user during your subscription, this user will be effectively downgraded at the end of your billing cycle. In the meantime, this user still has access to all the premium features of your plan.

You have noticed one or several charges made by Mailmeteor on your bank statement, but you don't understand where it comes from?

First, log into your Mailmeteor dashboard and check your latest invoices.

If you still need help to understand the charge, please contact us. Make sure to let us know the last 4 digits of the credit card that was charged, so that we can identify your account and resolve your situation as soon as possible.

Sure, Mailmeteor works for companies of all sizes. Please tell us more about your needs, will we get back to you within 24 hours.

We do offer preferential rates for non-profits. Tell us more about your needs and we will get back to you within 24 hours with a special discount.

You can enjoy Mailmeteor for free with 50 emails a day. Whenever you want to send more emails, Mailmeteor paid plans includes up to 2000 emails, real-time tracking, scheduling, attachments, email alias & more. If you want to benefit from premium features, you can upgrade your account on our paid plans.

Thank you for considering Mailmeteor. Ask all your question in the form below and our team will promptly get back to you with answers.

First of all, open Gmail and go to your "Sent" folder to confirm that your emails have been sent or not. If no emails were sent, there might have been an error with your campaign.

If you have scheduled your campaign or sent emails on Autopilot, note that it might take some time for your emails to be sent, as the campaign is sent progressively in that case.

To know more about your campaign's situation:

1. Open Mailmeteor's dashboard
2. Select the campaign you want to investigate
3. Access the campaign's details to understand what caused your emails not to be sent

To keep account safe and prevent spam, email providers like Gmail have developed anti-spam filters. If they detect something unusual, your emails may land in the spam folder.

If you are having spam issues, have a look at our in-depth sending guidelines.

Take some time to review your email campaigns using these guidelines.

Your issue might be due to using multiple Google accounts under the same Chrome browser. Google can't handle when multiple accounts are logged in simultaneously.

Since you are using multiple Google accounts we recommend creating a new profile in Google Chrome with the account you are using Mailmeteor with. This will make sure it'll always work with the right account. It takes only 1 minute to set up!

Follow our step-by-step guide to create a new Google Chrome profile.

If you are using an email alias but emails are not sending correctly, the main reason might be that your email alias is not well configured in Gmail. Indeed, Mailmeteor falls back to your primary email address when your alias is not properly set up.

How to solve an email alias not working properly:

1. First, check that your alias is well configured in Gmail. Review Google's step-by-step guide on how to set up an alias
2. Once you made sure your alias is set up correctly, try to send a test email from your Gmail account usin your alias address
3. If everything works in Gmail, then it will work in Mailmeteor too!

If your attachment is not sending with your emails, it might be due to the file size being too large or a temporary connection issue.

• Please make sure your attachment size is below 5MB. You may need to use an online service to compress your files such as a PDF compressor.
• Try to create a new template in Mailmeteor and attach your file again. This might solve a download issue due to a temporary connection loss.

If you need to send files over 5MB, please refer to this quick guide to help you do this: send attachments in Mailmeteor.

To refresh your tracking report, please proceed as follow:

1. Close your tracking report window
2. In your Google spreadsheet, click on “Add-ons” > “Mailmeteor” > “Tracking report”
3. It will open again your tracking report and refresh your data

To track clicks on links, make sure that your campaign was sent with the tracking enabled. It's a premium feature that requires a paid plan.

You also need to make sure that you use the link button in the editor:

1. we won't track a raw link like this: https://www.google.com
2. we will track a link like this: Google

The tracking system that Mailmeteor uses is industry standard. It works by adding a small image (called a 1x1 pixel) on the bottom of each email you send. Every time someone opens your email, it downloads that small image and Mailmeteor records that opening in its database.

Open tracking depends on email providers. Some email providers are downloading the tracking pixel before a user opens the mail. This is the reason why some emails are marked as opened immediately after sending, and some not.

This situation can happen when your CRM (Salesfore, Hubspot) is Bcced to log conversations or when all your recipients belong to the same email domain that has specific restrictions in place.

When sending large campaigns, Google may temporarily stop your campaign and tell you have "reached a limit" if it meets one of these conditions:

• 10 recipients in your campaign marked your email as spam
• 10 emails fell into your recipients' spam folder

How to solve the “reached a limit” error:

1. Identify why your emails were blocked by Google. We have detailed our guidelines to help you avoid "reached a limit" from Gmail.
2. Once you have identified what may cause this issue, you can resume sending (you could try again tomorrow for example). To resume sending, check what was the first email blocked by Google and then filter your spreadsheet to resume the campaign starting from this recipient.

Blocking accounts is the standard Gmail procedure when an unusual activity is detected. For example, if your email campaign has been marked as spam by your contacts. Fortunately, it's possible to unblock a Gmail account.

How to unblock your Google account:

1. Go to the Google Admin Panel
2. In the Users panel, search for the blocked account
3. Go to the blocked account profile and click on “Reactivate”

Having an account blocked can happen to all of us and it doesn't mean your whole domain reputation will be affected negatively. However, take it as a sign that something should be reviewed within your email strategy. Google can suspend an account for good if it still doesn't respect its guidelines.

Be sure to follow our sending guidelines to avoid your Google account being blocked again. Please note Mailmeteor anti-abuse algorithms might also block your account in case we detect a suspicious activity.

Please let us know how we can help. Make sure to include any details that can be helpful to better understand your situation. We'll get back to your as quickly as we can.

Thank you! We definitely appreciate having your feedback. Just fill out the form below and the team will promptly get back to you.

All features available within Mailmeteor are listed on both our Features page, as well as on our Help Center.

If you think something is missing, we'd be glad to hear how we can improve Mailmeteor!

If you want to work with us or suggest a project, fill out the form below and the team will promptly get back to you. We look forward to working with you!

Mailmeteor for Google Sheets is available in English, French and Spanish. To change from one language to another follow these steps:

1. Open a Google Sheets
2. In the “Add-ons” menu, click on “Mailmeteor” > “My account”
3. From “My account”, select the language you want to use

PS: Of course, changing languages does not affect your emails. You can even write emails in any language (even in Klingon).

If you'd like to promote Mailmeteor, tell us more about you and your project. We'd be glad to see how we can collaborate.

First, thank you for asking this question! There are many ways you can help us spread the word about Mailmeteor:

• Talk to your friends or colleagues about us
• Give us a review on the Google Workspace Marketplace
• Post in your favorite social network (LinkedIn, Twitter, Facebook, etc.)

Thank you 💌

Please use the form below to report a potential security issue. Make sure to add as many details as possible to help our security team reproduce the issue and fix it in a timely manner.