Abstract
This research attempt is an empirical attempt at the previously proposed research model discussed in the paper entitled “Trust in e-government and successful information management in the public sector during a pandemic: proposing an extended framework.” Thus, the purpose of this chapter is to investigate and identify whether certain factors from DeLone and McLean’s Information System (IS) model (2003) (such as the quality of the information, the quality of the services, the quality of the system, the actual use made of e-government (online state services), the user satisfaction with e-government, and the trust in e-government) are related to the factor trust in e-government. Also, this research aims to test the IS model in the Greek public sector during the pandemic.
This research was conducted with the help of a structured questionnaire on a sample of Greek citizens who use e-government. According to the results of the research, the main conclusion of the study is that there is a strong and positive acceptance of e-government on the part of citizens as a means of a new digital state that provides quality information, quality services, and user satisfaction.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Alvarenga, A., Matos, F., Godina, R., Matias, C.O.: Digital transformation and knowledge management in the public sector. Sustainability. 12(14), 5824 (2020)
Abdulkareem, A.A., Ramli, R.M.: Does trust in e-government influence the performance of e-government? An integration of information system success model and public value theory. Transform. Gov.: People Process Policy. 15(1), 1–17 (2022)
Maditinos, D., Sidiropoulou, N.: Incentives for the adoption of E-government by Greek municipalities. Int. J. Econ. Bus. Admin. 8(1), 298–326 (2020)
Zikmund, W.G., Babin, B.J., Carr, J.C., Griffin, M.: Business Research Methods. Cengage Learning, Andover (2013)
Hair Jr., J.F., Anderson, R.E., Tatham, R.L., Black, W.C.: Multivariate Data Analysis, 3rd edn. Macmillan Publishing Company, New York (1995)
DeLone, W.H., McLean, E.R.: Information systems success measurement. Foundations Trends Inf. Syst. 2(1), 1–116 (2016)
Digital Transformation “Bible” 2020–2025. Available at digitalstrategy.gov.gr
Dimitrios, N.K., Sakas, D.P., Vlachos, D.S.: Analysis of strategic leadership simulation models in non-profit organizations. Proc. Soc. Behav. Sci. 73, 276–284 (2013)
Dimitrios, N.K., Sakas, D.P., Vlachos, D.S.: Analysis of strategic leadership models in information technology. Proc. Soc. Behav. Sci. 73, 268–275 (2013)
Dimitrios, N.K., Sakas, D.P., Vlachos, D.S.: The role of open source leadership in developing high technology companies. Key Eng. Mater. 543, 402–405 (2013)
Kanellos, N., Sakas, D.P., Kamperos, I.D.G., Reklitis, D.P., Giannakopoulos, N.T., Nasiopoulos, D.K., Terzi, M.C.: The effectiveness of centralized payment network advertisements on digital branding during the COVID-19 crisis. Sustainability. 14(6), 3616 (2022)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2024 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Athanasiadou, M., Diamantidis, A., Fotiadis, T., Gasteratos, A., Hatzithomas, L. (2024). Exploring the Relations Between the Information System Success Model and Trust in E-Government in the Greek Public Sector During the Pandemic: An Empirical Research. In: Sakas, D.P., Nasiopoulos, D.K., Taratuhina, Y. (eds) Computational and Strategic Business Modelling. IC-BIM 2021. Springer Proceedings in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-031-41371-1_52
Download citation
DOI: https://doi.org/10.1007/978-3-031-41371-1_52
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-41370-4
Online ISBN: 978-3-031-41371-1
eBook Packages: Business and ManagementBusiness and Management (R0)