Displaying items by tag: Banking

ANNOUNCEMENT:  Backbase, the global leader in engagement banking, has successfully delivered a new digital banking platform for MyState Bank (MyState) to support future growth. The platform represents a significant leap forward in delivering seamless, customer-centric digital experiences to MyState customers.

The new Zeller Terminal 2, with a built-in point-of-sale app, redefines all-in-one payments and POS for businesses by combining industry-leading design, customisation, innovation, and affordability. 

COMPANY NEWS:  Backbase, the global leader in engagement banking, has successfully delivered a new digital banking platform for MyState Bank (MyState) to support future growth. The platform represents a significant leap forward in delivering seamless, customer-centric digital experiences to MyState customers.

Artificial intelligence is changing the banking business, with major implications for both traditional and new banks. This shift in the banking industry from traditional, data-driven AI to sophisticated generative AI which offers unprecedented levels of efficiency and customer engagement. In the banking industry, generative AI has the potential to increase productivity by 5% and decrease worldwide spending by $300 billion, according to McKinsey's 2023 banking report. 

Hyper-personalisation: the AI trend accelerating customer relationships in banking

GUEST OPINION by Krishna Kumar, Business Head Australia, Newgen Software Technologies: With 98.9% of banking online or via mobile apps1, coupled with the rise in mobile wallets and digital cards, its natural AI-powered customer interactions are revolutionising the sector. And it’s happening through hyper-personalisation—an AI-driven approach that transcends generic customer segments to understand and anticipate customers' individual preferences—that will shape the industry for years to come.

COMPANY NEWS:  Backbase on a mission to further adopt AI across the Engagement Banking Platform and its R&D efforts

Security culture has increased year over year in ANZ, but remains behind the global average.  High risk industries like Government, Banking and Healthcare score well below global average.

COMPANY NEWS: Swarm Dynamics, an innovative Australian regtech company, is spearheading a risk analysis transformation for banks and financial institutions as the early stage company embarks on its international expansion.

A third of banks in key markets across the globe, including in the APAC region, are losing large numbers of their customer base to rivals due to slow digital transformation, globalbanking services company 10x Banking claims.

Macquarie Group's banking and financial services group has been working with Google Cloud to develop AI and ML capabilities aimed at improving the customer experience.

The Australian Competition and Consumer Commission is calling on banks, bank customers and other interested stakeholders to share their views on competition and consumer issues affecting retail deposit products.

GUEST INTERVIEW: With ANZ and NAB just two of the 270+ banks worldwide running on Intellect Design Arena's platform, iTWire spoke with COO of Global Transaction Banking, Uppili Srinivasan, to learn more!

GUEST INTERVIEW: With ANZ and NAB just two of the 270+ banks worldwide running on Intellect Design Arena's platform, iTWire spoke with COO of Global Transaction Banking, Uppili Srinivasan, to learn more!

IT services and consulting company Tata Consultancy Services (TCS) has announced a leadership change with the current managing director and CEO Rajesh Gopinathan to step down to be replaced by CEO Designate K Krithivasan.

GUEST INTERVIEW: Digital transformation is often touted as new, but FICO began life in 1956 by introducing analytic solutions such as credit scoring, and pioneered the development and application of decision management, so how has FICO evolved over the decades to today? Corey Smith joins iTWireTV to explain it all.

GUEST INTERVIEW: Digital transformation is often touted as new, but FICO began life in 1956 by introducing analytic solutions such as credit scoring, and pioneered the development and application of decision management, so how has FICO evolved over the decades to today? Corey Smith joins iTWireTV to explain it all.

The competition watchdog the ACCC has commenced its formal consideration of ANZ Banking Group’s proposed acquisition of the banking arm of Suncorp.

Banking industry veteran, Rob Craig has been appointed Chief Strategy Officer at payFURL, an Australian next generation online payment orchestration platform that connects merchants and retailers to tonline payment options available in Australia and globally.

COMPANY NEWS: Somerville, one of the most experienced end-to-end Technology service providers in Australia, is this month celebrating its 40th anniversary since the company was founded riding a wave of strong year-on-year growth and continuing to underpin the complex demands of its growing customer base.

The Commonwealth Bank of Australia shows the highest customer satisfaction levels for branch visits and internet banking when used on app on a mobile phone or tablet among the big four banks, according to the Roy Morgan Satisfaction with Banking Channels Report.