I've just started getting payments though itch.io and I'm getting concerned about transparency of revenue sharing.
It's easy to find out how much people pay me though /dashboard/purchases but when you want to know how much take transaction fees and itch share you can only guess from account balance on /dashboard/payouts.
In my case I was getting 1 and 2 USD payments which were reduced to about 50% I was concerned but though it's just weirdly huge stripe fixed fee. But now I got 12 USD payment and balance increased only by about 7 USD which is reduced by about 40%.
Let's try to reverse engineer how could that happen. I'll base my calculations on https://itch.io/docs/creators/payments#open-revenue-sharing . I had itch revenue sharing set to 5% which is from 12 USD payment 0,6 USD. With Paypal fees it's complicated because I have no information what fees apply to this specific payment, but let's say it's payment using payment card for which is 1,90 % + fixed fee 0,10 USD which amounts to 0,33 USD. The payment is donation so there should not be any VAT or other tax. In any case I had set up my tax information so there should be no additional fee or tax withholding.
So if I sum those fees it's 0,93 USD as payment fee in comparison to about 5,00 USD real payment fee. Tell me itch.io why are you so un-transparent and where did go rest of the money? I've send support email nearly two weeks ago without getting any response. Yeah I know that Steam takes for example 30% fee, but by lying or hiding how much you really take does not make me trust you more than Steam.