This study explores the transformation of a city government led by a 311 program, which provides ... more This study explores the transformation of a city government led by a 311 program, which provides a consolidated channel for non-emergency services and information. The paper first discusses the concept of " smart city " as a foundation for the examination of the 311 non-emergency contact program as a practice of government innovation , and then presents the details of the 311 program as instantiated in the City of Philadelphia. In-depth interviews with Philadelphia City government officials and managers responsible for creating and operating the City's 311 non-emergency contact program (Philly311) offer practical insights into the contributions the program is making to a more efficient, effective, transparent, and collaborative city government.
This study represents two critical steps forward in the area of smart city research and practice.... more This study represents two critical steps forward in the area of smart city research and practice. The first is in the form of the development of a comprehensive conceptualization of smart city as a resource for researchers and government practitioners ; the second is in the form of the creation of a bridge between smart cities research and practice expertise. City governments increasingly need innovative arrangements to solve a variety of technical, physical, and social problems. " Smart city " could be used to represent efforts that in many ways describe a vision of a city, but there is little clarity about this new concept. This paper proposes a comprehensive conceptualization of smart city, including its main components and several specific elements. Academic literature is used to create a robust framework, while a review of practical tools is used to identify specific elements or aspects not treated in the academic studies, but essential to create an integrative and comprehensive conceptualization of smart city. The paper also provides policy implications and suggests areas for future research in this topic.
Page 1. Chapter 7 Digital Government in North America: A Comparative Analysis of Policy and Progr... more Page 1. Chapter 7 Digital Government in North America: A Comparative Analysis of Policy and Program Priorities in Canada, Mexico, and the United States Luis F. Luna-Reyes, Theresa A. Pardo, J. Ramon Gil-Garcia, Celene Navarrete, Jing Zhang, and Sehl Mellouli ...
ACM International Conference Proceeding Series, 2011
This panel is a final report of the North American Digital Government Working Group (NADGWG). Thi... more This panel is a final report of the North American Digital Government Working Group (NADGWG). This group was formed in 2007 to advance electronic government research across geographic and political boundaries in the region. The panel will start with the introduction of the Comparative Transnational Research Agenda that was created by this working group as a result of their research
2010 43rd Hawaii International Conference on System Sciences, 2010
Page 1. Multinational E-Government Collaboration, Information Sharing, and Interoperability: An I... more Page 1. Multinational E-Government Collaboration, Information Sharing, and Interoperability: An Integrative Model Celene Navarrete California State University Dominguez Hills cnavarrete@csudh.edu J. Ramon Gil-Garcia Centro ...
... government portal for citizens, Brazil with a score of 0.5981 in eGRI lags behind Chile (.696... more ... government portal for citizens, Brazil with a score of 0.5981 in eGRI lags behind Chile (.6963) and Mexico (.6061) in South America. ... participatory services and facilities covered by 179 national government web-portals to assess e-Government initiatives on e-Participation index. ...
ABSTRACT The North American Digital Government Working Group is a team of researchers and practit... more ABSTRACT The North American Digital Government Working Group is a team of researchers and practitioners from North America who seek to advance electronic government research across geographic and political boundaries in the region. The Border States Integration and Interoperation Sub-group was created to identify the information sharing and collaboration issues and challenges faced by government agencies working in the border regions of North America. This poster presents a report of the sub-group's activities and an outline of the 2009--2010 research agenda.
ABSTRACT The North American Digital Government Working Group is a collection of researchers and p... more ABSTRACT The North American Digital Government Working Group is a collection of researchers and practitioners from North America who seek to advance electronic government research across geographic and political boundaries in the region. The Border States Integration and Interoperation Sub-group was created to identify the information sharing and collaboration issues and challenges faced by government agencies working in the border regions of North America. Below is a report of the sub-group's activities and an outline of their 2008--2009 research agenda.
ACM International Conference Proceeding Series, 2005
A panel discussion regarding digital archiving efforts by the U.S. Library of Congress (LC). In D... more A panel discussion regarding digital archiving efforts by the U.S. Library of Congress (LC). In December 2000 Congress authorized LC to develop and execute a plan for a National Digital Information Infrastructure and Preservation Program (NDIIPP). LC developed a plan, in collaboration with other federal and nonfederal entities, to build a national network of organizations with responsibilities for collecting digital
... The Proceedings of the 9th Annual International Digital Government Research Conference ... po... more ... The Proceedings of the 9th Annual International Digital Government Research Conference ... political clout of borderland communities; 4) the specific culture of borderland communities ... are mutually influential and interrelated in the shaping of emerging and integrated borderlands. ...
... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria,... more ... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria, Adam Jansen from the Washington State Digital Archives, Ronny Jacobowitz and Yitshak Cohen from the Merkava Project in Israel, Andy McIntyre from the Integrated Enterprise System in ...
Page 1. Comparing Digital Government Agendas in Canada, Mexico, and the United States Luis F. Lun... more Page 1. Comparing Digital Government Agendas in Canada, Mexico, and the United States Luis F. Luna-Reyes Universidad de las Americas Puebla luisf.luna@udlap. mx Theresa A. Pardo Center for Technology in Government ...
This study explores the transformation of a city government led by a 311 program, which provides ... more This study explores the transformation of a city government led by a 311 program, which provides a consolidated channel for non-emergency services and information. The paper first discusses the concept of " smart city " as a foundation for the examination of the 311 non-emergency contact program as a practice of government innovation , and then presents the details of the 311 program as instantiated in the City of Philadelphia. In-depth interviews with Philadelphia City government officials and managers responsible for creating and operating the City's 311 non-emergency contact program (Philly311) offer practical insights into the contributions the program is making to a more efficient, effective, transparent, and collaborative city government.
This study represents two critical steps forward in the area of smart city research and practice.... more This study represents two critical steps forward in the area of smart city research and practice. The first is in the form of the development of a comprehensive conceptualization of smart city as a resource for researchers and government practitioners ; the second is in the form of the creation of a bridge between smart cities research and practice expertise. City governments increasingly need innovative arrangements to solve a variety of technical, physical, and social problems. " Smart city " could be used to represent efforts that in many ways describe a vision of a city, but there is little clarity about this new concept. This paper proposes a comprehensive conceptualization of smart city, including its main components and several specific elements. Academic literature is used to create a robust framework, while a review of practical tools is used to identify specific elements or aspects not treated in the academic studies, but essential to create an integrative and comprehensive conceptualization of smart city. The paper also provides policy implications and suggests areas for future research in this topic.
Page 1. Chapter 7 Digital Government in North America: A Comparative Analysis of Policy and Progr... more Page 1. Chapter 7 Digital Government in North America: A Comparative Analysis of Policy and Program Priorities in Canada, Mexico, and the United States Luis F. Luna-Reyes, Theresa A. Pardo, J. Ramon Gil-Garcia, Celene Navarrete, Jing Zhang, and Sehl Mellouli ...
ACM International Conference Proceeding Series, 2011
This panel is a final report of the North American Digital Government Working Group (NADGWG). Thi... more This panel is a final report of the North American Digital Government Working Group (NADGWG). This group was formed in 2007 to advance electronic government research across geographic and political boundaries in the region. The panel will start with the introduction of the Comparative Transnational Research Agenda that was created by this working group as a result of their research
2010 43rd Hawaii International Conference on System Sciences, 2010
Page 1. Multinational E-Government Collaboration, Information Sharing, and Interoperability: An I... more Page 1. Multinational E-Government Collaboration, Information Sharing, and Interoperability: An Integrative Model Celene Navarrete California State University Dominguez Hills cnavarrete@csudh.edu J. Ramon Gil-Garcia Centro ...
... government portal for citizens, Brazil with a score of 0.5981 in eGRI lags behind Chile (.696... more ... government portal for citizens, Brazil with a score of 0.5981 in eGRI lags behind Chile (.6963) and Mexico (.6061) in South America. ... participatory services and facilities covered by 179 national government web-portals to assess e-Government initiatives on e-Participation index. ...
ABSTRACT The North American Digital Government Working Group is a team of researchers and practit... more ABSTRACT The North American Digital Government Working Group is a team of researchers and practitioners from North America who seek to advance electronic government research across geographic and political boundaries in the region. The Border States Integration and Interoperation Sub-group was created to identify the information sharing and collaboration issues and challenges faced by government agencies working in the border regions of North America. This poster presents a report of the sub-group's activities and an outline of the 2009--2010 research agenda.
ABSTRACT The North American Digital Government Working Group is a collection of researchers and p... more ABSTRACT The North American Digital Government Working Group is a collection of researchers and practitioners from North America who seek to advance electronic government research across geographic and political boundaries in the region. The Border States Integration and Interoperation Sub-group was created to identify the information sharing and collaboration issues and challenges faced by government agencies working in the border regions of North America. Below is a report of the sub-group's activities and an outline of their 2008--2009 research agenda.
ACM International Conference Proceeding Series, 2005
A panel discussion regarding digital archiving efforts by the U.S. Library of Congress (LC). In D... more A panel discussion regarding digital archiving efforts by the U.S. Library of Congress (LC). In December 2000 Congress authorized LC to develop and execute a plan for a National Digital Information Infrastructure and Preservation Program (NDIIPP). LC developed a plan, in collaboration with other federal and nonfederal entities, to build a national network of organizations with responsibilities for collecting digital
... The Proceedings of the 9th Annual International Digital Government Research Conference ... po... more ... The Proceedings of the 9th Annual International Digital Government Research Conference ... political clout of borderland communities; 4) the specific culture of borderland communities ... are mutually influential and interrelated in the shaping of emerging and integrated borderlands. ...
... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria,... more ... In particular, we would like to thank Christian Ihle from the Ministry of Finance in Austria, Adam Jansen from the Washington State Digital Archives, Ronny Jacobowitz and Yitshak Cohen from the Merkava Project in Israel, Andy McIntyre from the Integrated Enterprise System in ...
Page 1. Comparing Digital Government Agendas in Canada, Mexico, and the United States Luis F. Lun... more Page 1. Comparing Digital Government Agendas in Canada, Mexico, and the United States Luis F. Luna-Reyes Universidad de las Americas Puebla luisf.luna@udlap. mx Theresa A. Pardo Center for Technology in Government ...
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