While Austrian social and healthcare service nonprofit organizations (NPOs) are key performers in... more While Austrian social and healthcare service nonprofit organizations (NPOs) are key performers in the COVID-19 pandemic, we also notice their vulnerability in terms of struggling with this disruptive extreme context. The particularity of disruptive extreme contexts is that organizations commonly can neither anticipate them, nor prepare specific countermeasures or specialized resources for fighting against them. Thus, we regard organizational resilience based on non-specialized resources as an appropriate approach for dealing with (the struggles of) disruptive extreme contexts. Organizational resilience refers to an organization's ability to resist disruptive extreme contexts while maintaining and adapting functionality and ultimately learning from these extreme contexts by mobilizing and accessing the required resources, behaviors and capabilities. Based on 33 expert interviews with NPO top and middle managers we aim to explore individual-based and interactional resilience mecha...
Nonprofit-Organisationen (NPO) sind mit erhohtem Rechtfertigungsdruck konfrontiert und vermehrt g... more Nonprofit-Organisationen (NPO) sind mit erhohtem Rechtfertigungsdruck konfrontiert und vermehrt gefordert, ihre organisationale Leistungsfahigkeit im Sinne von Effizienz sowie Effektivitat und ein Handeln im Einklang mit diversen gesellschaftlichen Erwartungen zu dokumentieren. Dadurch sollen Vertrauenswurdigkeit signalisiert, ihr Handeln legitimiert und Ressourcenzuflusse (moglichst nachhaltig bzw. langfristig) gesichert werden.
INTRODUCTION Resource providers for non-profit organizations (NPOs) increasingly expect that NPOs... more INTRODUCTION Resource providers for non-profit organizations (NPOs) increasingly expect that NPOs demonstrate how they perform and whether they are managed both efficiently and effectively (LeRoux & Wright, 2010; Moxham, 2010). Thus we can observe an increase in (institutional) pressure to introduce performance measurement (PM) systems in the non-profit sector (Greiling, 2009; Lynch-Ceruello & Cooney, 2011; Murray, 2010). One can see a significant change from a "trust me" to a "prove me" culture. There is not only a pressure for "doing well while doing good" as Kanter and Summers (1987) stated more than two decades ago but also a pressure to document and communicate it. Funder-imposed accountability obligations which bring along increased reporting requirements as well as quality prizes and quality audits are symptoms of this development (LeRoux & Wright, 2010; Moxham, 2010). Performance measurement systems are advocated not only to promote accountabili...
der moderne staat – Zeitschrift für Public Policy, Recht und Management, 2020
Gemeindefusionen sind ein ungebrochen aktuelles Thema, das sowohl in der Praxis als auch in der W... more Gemeindefusionen sind ein ungebrochen aktuelles Thema, das sowohl in der Praxis als auch in der Wissenschaft rege diskutiert wird. Der Stand der Forschung zeigt, dass die Befunde bezüglich der Auswirkungen von Gebietsreformen heterogen sind und die Reformaktivitäten in Österreich bislang kaum beleuchtet wurden. Dieser Beitrag bietet einen Überblick zu den jüngsten Strukturreformen in Österreich und spezifische Einblicke in eine steirische Fusionsgemeinde als Einzelfallstudie. Hierfür wurden einerseits vor der Fusion mittels Leitfadeninterviews die Erwartungen von Vertretern aus Gemeindepolitik und -verwaltung eruiert. Andererseits wurden drei Jahre nach der Fusion (vollzogen per 1.1.2015) erneut Interviews mit Repräsentanten und Mitarbeitern dieser Gemeinde geführt, sodass den ex-ante artikulierten Erwartungen die ex-post wahrgenommenen Auswirkungen gegenübergestellt werden können.
International Review on Public and Nonprofit Marketing, 2020
This paper offers one of the first efforts at exploring the role of charity flea markets as a fun... more This paper offers one of the first efforts at exploring the role of charity flea markets as a fundraising practice used by nonprofits to mobilize various resources like individual and corporate in-kind giving and volunteering in an unique event setting. With the support of volunteers, nonprofits generate cash by reselling product donations and by catering. As an innovative contribution to the so far limited research on flea markets and in-kind giving, our study uses an explorative case study approach based on guided interviews with Austrian flea market operators. The purpose of the case studies is to examine the specifics, benefits, challenges, and prospects of this underexplored funding instrument. Our findings contribute to an enhanced understanding of both charity flea markets and nonprofits̕ resource management and can assist charities in processing in-kind donations effectively and sustainably.
der moderne staat – Zeitschrift für Public Policy, Recht und Management, 2018
Zusammenfassung Im Rahmen der kooperativen Leistungserstellung zwischen Nonprofit-Organisationen ... more Zusammenfassung Im Rahmen der kooperativen Leistungserstellung zwischen Nonprofit-Organisationen (NPO) und offentlichen Auftraggebern ist der Einsatz von Leistungsvereinbarungen bzw. Kontrakten zunehmend verbreitet. Solche Instrumente entsprechen einer okonomisch orientierten Steuerungslogik und inkludieren oft Regelungen zu Monitoring- und Berichtssystemen fur die Uberprufung einer kontraktkonformen Leistungserbringung. Eine intersektorale, kontraktbasierte Leistungserstellung und zugehorige Rechenschaftspflichten bringen jedoch nicht nur intendierte Vorteile mit sich. Die Literatur berichtet vereinzelt von problembehafteten Auswirkungen wie Okonomisierung, Burokratisierung oder negativen Folgen auf die Leistungsqualitat und Innovationsbereitschaft. Der Beitrag ergrundet, welchen Problemfeldern NPO durch kontraktbasierte Rechenschaftspflichten gegenuberstehen, und berichtet von den Reaktionen ausgewahlter Geldgeber, die mit diesen Kritikpunkten konfrontiert werden. Schlagworte: Burokratisierung, Dysfunktionalitaten, Leistungsvertrage, Okonomisierung, Rechenschaftslegung ----- Problematic issues of contract-based accountability obligations from a nonprofit and public point of view Abstract The use of service contracts or performance agreements is increasingly prevalent as part of the cooperative production of services by nonprofit organizations (NPO) and public contracting authorities. Such instruments meet economically oriented governance logics and often include monitoring and reporting regulations in order to examine contract- compliant service provision. However, there are not only intended benefits related to crosssectoral, contract-based service provision and associated accountability obligations. Literature occasionally reports on problematic consequences, such as economization, bureaucratization, or negative effects on performance quality and readiness to innovate. This paper analyzes problematic issues NPO are often facing due to contract-based accountability duties and it also reports on the reactions of selected public financiers when they were confronted with these points of criticism. Keywords: accountability, bureaucratization, dysfunctionalities, economization, service contracts ----- Bibliographie: Stotzer, Sandra: Problemfelder kontraktbasierter Rechenschaftspflichten aus Sicht von NPO und ihren offentlichen Kontraktpartnern, dms, 2-2017, S. 291-315. https://doi.org/10.3224/dms.v10i2.07
International Journal of Public Sector Management, 2015
Purpose – The purpose of this paper is to investigate to what extent public sector entities in Au... more Purpose – The purpose of this paper is to investigate to what extent public sector entities in Austria, Germany and Switzerland apply sustainability reporting (SR) guidelines in line with the global reporting initiative (GRI) to respond to societal pressure. It further assesses the kind of data reported in order to illuminate whether well-balanced share of economic, environmental and social information are provided. Design/methodology/approach – This study provides an empirical analysis of SR based on a documentary analysis of external reports by public sector organisations (PSO) included in the GRI’s database for the years 2012-2014. Findings – PSO applying the GRI guidelines comply to a relatively great extent but show considerable variations and a clear imbalance of information reported concerning the three pillars of sustainable development. Originality/value – The paper offers insight into GRI reporting practices by PSO in Austria, Germany and Switzerland. Additionally, a country and sector compariso...
While Austrian social and healthcare service nonprofit organizations (NPOs) are key performers in... more While Austrian social and healthcare service nonprofit organizations (NPOs) are key performers in the COVID-19 pandemic, we also notice their vulnerability in terms of struggling with this disruptive extreme context. The particularity of disruptive extreme contexts is that organizations commonly can neither anticipate them, nor prepare specific countermeasures or specialized resources for fighting against them. Thus, we regard organizational resilience based on non-specialized resources as an appropriate approach for dealing with (the struggles of) disruptive extreme contexts. Organizational resilience refers to an organization's ability to resist disruptive extreme contexts while maintaining and adapting functionality and ultimately learning from these extreme contexts by mobilizing and accessing the required resources, behaviors and capabilities. Based on 33 expert interviews with NPO top and middle managers we aim to explore individual-based and interactional resilience mecha...
Nonprofit-Organisationen (NPO) sind mit erhohtem Rechtfertigungsdruck konfrontiert und vermehrt g... more Nonprofit-Organisationen (NPO) sind mit erhohtem Rechtfertigungsdruck konfrontiert und vermehrt gefordert, ihre organisationale Leistungsfahigkeit im Sinne von Effizienz sowie Effektivitat und ein Handeln im Einklang mit diversen gesellschaftlichen Erwartungen zu dokumentieren. Dadurch sollen Vertrauenswurdigkeit signalisiert, ihr Handeln legitimiert und Ressourcenzuflusse (moglichst nachhaltig bzw. langfristig) gesichert werden.
INTRODUCTION Resource providers for non-profit organizations (NPOs) increasingly expect that NPOs... more INTRODUCTION Resource providers for non-profit organizations (NPOs) increasingly expect that NPOs demonstrate how they perform and whether they are managed both efficiently and effectively (LeRoux & Wright, 2010; Moxham, 2010). Thus we can observe an increase in (institutional) pressure to introduce performance measurement (PM) systems in the non-profit sector (Greiling, 2009; Lynch-Ceruello & Cooney, 2011; Murray, 2010). One can see a significant change from a "trust me" to a "prove me" culture. There is not only a pressure for "doing well while doing good" as Kanter and Summers (1987) stated more than two decades ago but also a pressure to document and communicate it. Funder-imposed accountability obligations which bring along increased reporting requirements as well as quality prizes and quality audits are symptoms of this development (LeRoux & Wright, 2010; Moxham, 2010). Performance measurement systems are advocated not only to promote accountabili...
der moderne staat – Zeitschrift für Public Policy, Recht und Management, 2020
Gemeindefusionen sind ein ungebrochen aktuelles Thema, das sowohl in der Praxis als auch in der W... more Gemeindefusionen sind ein ungebrochen aktuelles Thema, das sowohl in der Praxis als auch in der Wissenschaft rege diskutiert wird. Der Stand der Forschung zeigt, dass die Befunde bezüglich der Auswirkungen von Gebietsreformen heterogen sind und die Reformaktivitäten in Österreich bislang kaum beleuchtet wurden. Dieser Beitrag bietet einen Überblick zu den jüngsten Strukturreformen in Österreich und spezifische Einblicke in eine steirische Fusionsgemeinde als Einzelfallstudie. Hierfür wurden einerseits vor der Fusion mittels Leitfadeninterviews die Erwartungen von Vertretern aus Gemeindepolitik und -verwaltung eruiert. Andererseits wurden drei Jahre nach der Fusion (vollzogen per 1.1.2015) erneut Interviews mit Repräsentanten und Mitarbeitern dieser Gemeinde geführt, sodass den ex-ante artikulierten Erwartungen die ex-post wahrgenommenen Auswirkungen gegenübergestellt werden können.
International Review on Public and Nonprofit Marketing, 2020
This paper offers one of the first efforts at exploring the role of charity flea markets as a fun... more This paper offers one of the first efforts at exploring the role of charity flea markets as a fundraising practice used by nonprofits to mobilize various resources like individual and corporate in-kind giving and volunteering in an unique event setting. With the support of volunteers, nonprofits generate cash by reselling product donations and by catering. As an innovative contribution to the so far limited research on flea markets and in-kind giving, our study uses an explorative case study approach based on guided interviews with Austrian flea market operators. The purpose of the case studies is to examine the specifics, benefits, challenges, and prospects of this underexplored funding instrument. Our findings contribute to an enhanced understanding of both charity flea markets and nonprofits̕ resource management and can assist charities in processing in-kind donations effectively and sustainably.
der moderne staat – Zeitschrift für Public Policy, Recht und Management, 2018
Zusammenfassung Im Rahmen der kooperativen Leistungserstellung zwischen Nonprofit-Organisationen ... more Zusammenfassung Im Rahmen der kooperativen Leistungserstellung zwischen Nonprofit-Organisationen (NPO) und offentlichen Auftraggebern ist der Einsatz von Leistungsvereinbarungen bzw. Kontrakten zunehmend verbreitet. Solche Instrumente entsprechen einer okonomisch orientierten Steuerungslogik und inkludieren oft Regelungen zu Monitoring- und Berichtssystemen fur die Uberprufung einer kontraktkonformen Leistungserbringung. Eine intersektorale, kontraktbasierte Leistungserstellung und zugehorige Rechenschaftspflichten bringen jedoch nicht nur intendierte Vorteile mit sich. Die Literatur berichtet vereinzelt von problembehafteten Auswirkungen wie Okonomisierung, Burokratisierung oder negativen Folgen auf die Leistungsqualitat und Innovationsbereitschaft. Der Beitrag ergrundet, welchen Problemfeldern NPO durch kontraktbasierte Rechenschaftspflichten gegenuberstehen, und berichtet von den Reaktionen ausgewahlter Geldgeber, die mit diesen Kritikpunkten konfrontiert werden. Schlagworte: Burokratisierung, Dysfunktionalitaten, Leistungsvertrage, Okonomisierung, Rechenschaftslegung ----- Problematic issues of contract-based accountability obligations from a nonprofit and public point of view Abstract The use of service contracts or performance agreements is increasingly prevalent as part of the cooperative production of services by nonprofit organizations (NPO) and public contracting authorities. Such instruments meet economically oriented governance logics and often include monitoring and reporting regulations in order to examine contract- compliant service provision. However, there are not only intended benefits related to crosssectoral, contract-based service provision and associated accountability obligations. Literature occasionally reports on problematic consequences, such as economization, bureaucratization, or negative effects on performance quality and readiness to innovate. This paper analyzes problematic issues NPO are often facing due to contract-based accountability duties and it also reports on the reactions of selected public financiers when they were confronted with these points of criticism. Keywords: accountability, bureaucratization, dysfunctionalities, economization, service contracts ----- Bibliographie: Stotzer, Sandra: Problemfelder kontraktbasierter Rechenschaftspflichten aus Sicht von NPO und ihren offentlichen Kontraktpartnern, dms, 2-2017, S. 291-315. https://doi.org/10.3224/dms.v10i2.07
International Journal of Public Sector Management, 2015
Purpose – The purpose of this paper is to investigate to what extent public sector entities in Au... more Purpose – The purpose of this paper is to investigate to what extent public sector entities in Austria, Germany and Switzerland apply sustainability reporting (SR) guidelines in line with the global reporting initiative (GRI) to respond to societal pressure. It further assesses the kind of data reported in order to illuminate whether well-balanced share of economic, environmental and social information are provided. Design/methodology/approach – This study provides an empirical analysis of SR based on a documentary analysis of external reports by public sector organisations (PSO) included in the GRI’s database for the years 2012-2014. Findings – PSO applying the GRI guidelines comply to a relatively great extent but show considerable variations and a clear imbalance of information reported concerning the three pillars of sustainable development. Originality/value – The paper offers insight into GRI reporting practices by PSO in Austria, Germany and Switzerland. Additionally, a country and sector compariso...
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