Information technology plays a significant role in the practice of customer relationship manageme... more Information technology plays a significant role in the practice of customer relationship management (CRM) in hotels, such as helping to achieve profitability through operational excellence, lower costs, and valuing the customer's time. This research aims to examine the influence of information technology and customer relationship management practices on the performance of hotels in Egypt a case of Sharm El Sheikh hotels. To achieve these objectives, two questionnaires were designed to collect respondent's answers. It is recommended to hotels to enhance CRM practices to increase hotel performance and improve information technology to match customer orientation and CRM practices challenges and therefore making Sharm El Sheikh hotels more competitive in the global hotel industry
The Internet of Things (IoT) is a network that connects a large number of items. Each thing uses ... more The Internet of Things (IoT) is a network that connects a large number of items. Each thing uses sensors to create and gather data from its surroundings and then sends to other objects or a central database through a channel. Keeping and transforming this created data is one of the most difficult tasks in IoT today, and it is one of the top worries of all enterprises that deploy IoT technology. Sensing equipment together with communication, storing, and display devices get benefit from technological advancements in the healthcare sector. Moreover, medical parameters and postoperative days require close observation. Therefore, the most cutting-edge approach to healthcare communication is adopted, which makes use of the Internet of Things (IoT). We can use the Internet of Things to speed changes in the healthcare environment, such as enhancing patient involvement and outcomes and shifting healthcare from reactive to proactive accessibility. Nonetheless, the growth of IoT exposes healt...
International Journal of Tourism and Hospitality Management in the Digital Age, 2017
The purpose of this research is to study the impact of Egyptian hotels' websites marketing on... more The purpose of this research is to study the impact of Egyptian hotels' websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit) This questionnaire included items pertaining to the customer satisfaction success factors (website information quality, system convening Egyptian hotels' websites marketing. The study focused on five star hotels. Most of the customers were dissatisfied about websites marketing in the Egyptian hotels. Enhancing quality of the marketing websites in the hospitality business leads to sustaining hotel-customer relationship, customers E-satisfaction, E-loyalty, increasing the number of new customers, improving the brand image of the Egyptian hotels, and consequently achieve profitability.
Information technology plays a significant role in the practice of customer relationship manageme... more Information technology plays a significant role in the practice of customer relationship management (CRM) in hotels, such as helping to achieve profitability through operational excellence, lower costs, and valuing the customer's time. This research aims to examine the influence of information technology and customer relationship management practices on the performance of hotels in Egypt a case of Sharm El Sheikh hotels. To achieve these objectives, two questionnaires were designed to collect respondent's answers. It is recommended to hotels to enhance CRM practices to increase hotel performance and improve information technology to match customer orientation and CRM practices challenges and therefore making Sharm El Sheikh hotels more competitive in the global hotel industry
The Internet of Things (IoT) is a network that connects a large number of items. Each thing uses ... more The Internet of Things (IoT) is a network that connects a large number of items. Each thing uses sensors to create and gather data from its surroundings and then sends to other objects or a central database through a channel. Keeping and transforming this created data is one of the most difficult tasks in IoT today, and it is one of the top worries of all enterprises that deploy IoT technology. Sensing equipment together with communication, storing, and display devices get benefit from technological advancements in the healthcare sector. Moreover, medical parameters and postoperative days require close observation. Therefore, the most cutting-edge approach to healthcare communication is adopted, which makes use of the Internet of Things (IoT). We can use the Internet of Things to speed changes in the healthcare environment, such as enhancing patient involvement and outcomes and shifting healthcare from reactive to proactive accessibility. Nonetheless, the growth of IoT exposes healt...
International Journal of Tourism and Hospitality Management in the Digital Age, 2017
The purpose of this research is to study the impact of Egyptian hotels' websites marketing on... more The purpose of this research is to study the impact of Egyptian hotels' websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit) This questionnaire included items pertaining to the customer satisfaction success factors (website information quality, system convening Egyptian hotels' websites marketing. The study focused on five star hotels. Most of the customers were dissatisfied about websites marketing in the Egyptian hotels. Enhancing quality of the marketing websites in the hospitality business leads to sustaining hotel-customer relationship, customers E-satisfaction, E-loyalty, increasing the number of new customers, improving the brand image of the Egyptian hotels, and consequently achieve profitability.
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