Dalia M Soliman
•Vice dean for community and environmental affairs 2013- present ( Faculty of tourism and hotel management – Helwan university)•Professor of tourism studies 2012- present ( FTH- Helwan University)•Associate professor 2007-2012 ( FTH- Helwan University)•Lecturer 2002-2007( FTH- Helwan University)•Assistant lecturer 1998- 2002( FTH- Helwan University)•Demonstrator 1995- 1998( FTH- Helwan University)
Address: Egypt
Address: Egypt
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This study aims at investigating the effects of film on the perceived image of the domestic destination
portrayed in the film, and it offers insight to understand the recently emerging field of film-induced
tourism. Films have the potential to offer fantastic marketing opportunities as they act as virtual holiday
brochures. A strong film industry also helps in successful film tourism, whether on the domestic or the
regional scale. The literature review revealed that little is known about the effect of film on domestic
tourism. Furthermore, there is a shortage of research into eastern settings where the film is not in
English; there is also a deficiency of studies on the issue of film-induced tourism in the Middle East
region. The current study aims at filling this gap and contributes to the existing film-induced tourism
literature by assessing the perception of a domestic tourist destination before and after watching a film
featuring this destination. To fulfill this aim, a questionnaire containing 19 image attributes drawn from
the literature was designed and a paired sample t-test on these attributes was applied. The study also
examines the influence of the different film elements on the tendency to visit the filmed location. The
findings of the study generally affirm the notion that films could positively affect audiences’ perceptions
of domestic destination in various ways. Practical implications and succeeding research directions are
highlighted.
Keywords
domestic tourism, film-induced tourism, perceived image, product placement
The current study aimed at identifying the attributes of tourism criminal incidents in Egypt and examining the impact of such incidents on visitors' perceptions of and decisions for visiting and/or revisiting the Egyptian destination. The study included two phases of data collection, analysis and interpretation. The first phase focused on identifying the different acts of tourism crime in Egypt through the analysis and interpretation of secondary data derived from the records of the Egyptian tourism police authority over three consecutive years while the second, phase focused on exploring visitors' perceptions of and decisions for visiting and/or revisiting an affected destination through the implementation of the survey method. Finally, the study ends up with proposing some travel safety recommendations that could be helpful in alerting both visitors and operators in the hospitality and travel industry to possible criminal incidents in the Egyptian destination and the means of avoiding and/or overcoming such incidents.
Key words: tourism - crime - destination - visitation – image.
Generation Y). This study aims at investigating managers' perspectives on issues of employees'
generational differences at Luxor hospitality workplace. It targets all 5-star hotels in the city of Luxor. Semistructured
interviews are undertaken with 38 departmental managers and assistant managers (the food and
beverage department, room division and human resource department). The managers' perceptions
(knowledge and experiences) are required to deeply highlight the generational differences among the
employees in their expectations, attitudes, and behaviors in eight dimensions. The study shows that Luxor
hoteliers face different expectations, attitudes, and behaviors among their employees. These differences are
connected to the generational differences of employees indicating the fact that each generation has different
expectations, attitudes, and behavior in the workplace.
The technology had various impacts on each generation. For instance Generation Y was
described as technology oriented. Other generations had different engagement levels. This
research investigated technology impacts on hoteliers' generations' job satisfaction in Luxor. The
Study investigated the influences of modern technologies on job satisfaction at three generations
(Boomers, Gen X and Gen Y) in five-star hotels in Luxor. The study used a mixed research
approach. Case study methodology was used, to reveal the relationship between technology and
different generations' satisfaction. Semi structured Interviews were undertaken with managers.
Thirty five interviews were made. Four hundred and sixty labor surveys were distributed.
Discourse analysis was used to analyze qualitative data. Quantitative data was statistically
analyzed. The results and discussions developed a set of recommendations for hoteliers. The
study findings revealed generational differences in the investigated point.
Keywords: Risks of guarantee, Unconditional guarantee, Conditional guarantee, Implicit guarantee.
Citation: Soliman, D.M. (2009). Is it Possible for Tour Operators in Egypt to Introduce Service Satisfaction Guarantee?. World Journal of Tourism, Leisure and Sports 3(1) 38-43
Keywords: strategic alliance, joint marketing, alliance motives, partner attributes.
This study aims at investigating the effects of film on the perceived image of the domestic destination
portrayed in the film, and it offers insight to understand the recently emerging field of film-induced
tourism. Films have the potential to offer fantastic marketing opportunities as they act as virtual holiday
brochures. A strong film industry also helps in successful film tourism, whether on the domestic or the
regional scale. The literature review revealed that little is known about the effect of film on domestic
tourism. Furthermore, there is a shortage of research into eastern settings where the film is not in
English; there is also a deficiency of studies on the issue of film-induced tourism in the Middle East
region. The current study aims at filling this gap and contributes to the existing film-induced tourism
literature by assessing the perception of a domestic tourist destination before and after watching a film
featuring this destination. To fulfill this aim, a questionnaire containing 19 image attributes drawn from
the literature was designed and a paired sample t-test on these attributes was applied. The study also
examines the influence of the different film elements on the tendency to visit the filmed location. The
findings of the study generally affirm the notion that films could positively affect audiences’ perceptions
of domestic destination in various ways. Practical implications and succeeding research directions are
highlighted.
Keywords
domestic tourism, film-induced tourism, perceived image, product placement
The current study aimed at identifying the attributes of tourism criminal incidents in Egypt and examining the impact of such incidents on visitors' perceptions of and decisions for visiting and/or revisiting the Egyptian destination. The study included two phases of data collection, analysis and interpretation. The first phase focused on identifying the different acts of tourism crime in Egypt through the analysis and interpretation of secondary data derived from the records of the Egyptian tourism police authority over three consecutive years while the second, phase focused on exploring visitors' perceptions of and decisions for visiting and/or revisiting an affected destination through the implementation of the survey method. Finally, the study ends up with proposing some travel safety recommendations that could be helpful in alerting both visitors and operators in the hospitality and travel industry to possible criminal incidents in the Egyptian destination and the means of avoiding and/or overcoming such incidents.
Key words: tourism - crime - destination - visitation – image.
Generation Y). This study aims at investigating managers' perspectives on issues of employees'
generational differences at Luxor hospitality workplace. It targets all 5-star hotels in the city of Luxor. Semistructured
interviews are undertaken with 38 departmental managers and assistant managers (the food and
beverage department, room division and human resource department). The managers' perceptions
(knowledge and experiences) are required to deeply highlight the generational differences among the
employees in their expectations, attitudes, and behaviors in eight dimensions. The study shows that Luxor
hoteliers face different expectations, attitudes, and behaviors among their employees. These differences are
connected to the generational differences of employees indicating the fact that each generation has different
expectations, attitudes, and behavior in the workplace.
The technology had various impacts on each generation. For instance Generation Y was
described as technology oriented. Other generations had different engagement levels. This
research investigated technology impacts on hoteliers' generations' job satisfaction in Luxor. The
Study investigated the influences of modern technologies on job satisfaction at three generations
(Boomers, Gen X and Gen Y) in five-star hotels in Luxor. The study used a mixed research
approach. Case study methodology was used, to reveal the relationship between technology and
different generations' satisfaction. Semi structured Interviews were undertaken with managers.
Thirty five interviews were made. Four hundred and sixty labor surveys were distributed.
Discourse analysis was used to analyze qualitative data. Quantitative data was statistically
analyzed. The results and discussions developed a set of recommendations for hoteliers. The
study findings revealed generational differences in the investigated point.
Keywords: Risks of guarantee, Unconditional guarantee, Conditional guarantee, Implicit guarantee.
Citation: Soliman, D.M. (2009). Is it Possible for Tour Operators in Egypt to Introduce Service Satisfaction Guarantee?. World Journal of Tourism, Leisure and Sports 3(1) 38-43
Keywords: strategic alliance, joint marketing, alliance motives, partner attributes.