inproceedings by Guy Laban
Conversational agents are gradually being deployed by organizations in service settings to commun... more Conversational agents are gradually being deployed by organizations in service settings to communicate with and solve problems together with consumers. The current study investigates how consumers' perceptions of cooperation with conversational agents in a service context are associated with their perceptions about agents' anthropomorphism, social presence, the quality of the information provided by an agent, and the agent service performance. An online experiment was conducted in which participants performed a service-oriented task with the assistance of conversational agents developed specifically for the study and evaluated the performance and attributes of the agents. The results suggest a direct positive link between perceiving a conversational agent as cooperative and perceiving it to be more anthropomorphic, with higher levels of social presence and providing better information quality. Moreover, the results also show that the link between perceiving an agent as cooperative and the agent's service performance is mediated by perceptions of the agent's anthropomorphic cues and the quality of the information provided by the agent.
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Papers by Guy Laban
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arXiv (Cornell University), Apr 16, 2024
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International Journal of Social Robotics, Nov 29, 2023
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2023 32nd IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)
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Frontiers in Psychiatry, Feb 4, 2022
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2022 10th International Conference on Affective Computing and Intelligent Interaction Workshops and Demos (ACIIW)
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People often engage in various forms of self-disclosure and social sharing with others when tryin... more People often engage in various forms of self-disclosure and social sharing with others when trying to regulate the impact of emotional distress. Here we introduce a novel long-term mediated intervention aimed at supporting informal caregivers to cope with emotional distress via self-disclosing their emotions and needs to a social robot. Research has shown that informal caregivers often struggle in managing the emotional and practical demands of the caregiving situation, and also highlights the lack of social support and paucity of social interaction some experience. Accordingly, we were interested in the extent of informal caregivers' self-disclosure behaviour towards a social robot (Pepper, SoftBank Robotics) over time, and how (social and usability-related) perceptions of the robot develop over time. Moreover, we wished to examine how this intervention made informal caregivers feel (in terms of reported mood, perceptions of the robot as comforting, feelings of loneliness, and ...
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International Conference on Human-Agent Interaction, Dec 5, 2022
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Since interactions with social robots are novel and exciting for many people, one concern is the ... more Since interactions with social robots are novel and exciting for many people, one concern is the extent to which people's behavioural and emotional engagement with robots might develop from initial interactions with a robot, when a robot's novelty is especially salient, and sustained over time. This challenge is particularly noticeable in interactions designed to support people's well-being, with limited evidence for how social robots can support people's emotional health over time. Accordingly, this research is aimed at studying how long-term repeated interactions with a social robot affect people's self-disclosure behaviour toward the robot, perceptions of the robot, and how it affected factors related to well-being. We conducted a mediated long-term online experiment with participants conversing with the social robot Pepper 10 times over 5 weeks. We found that people self-disclose increasingly more to a social robot over time, and found the robot to be more so...
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International Conference on Human-Agent Interaction
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2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
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2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)
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CHI Conference on Human Factors in Computing Systems Extended Abstracts
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Intelligent Service Robotics
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CHI Conference on Human Factors in Computing Systems Extended Abstracts, Apr 27, 2022
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<p>Purpose of review: We provide an outlook on the definitions, laboratory research, and ap... more <p>Purpose of review: We provide an outlook on the definitions, laboratory research, and applications of social robots, with an aim to understand what makes a robot social – in the eyes of science and the general public. Recent Findings: Social robots demonstrate their potential when deployed within contexts appropriate to their form and functions. Some examples include companions for the elderly and cognitively impaired individuals, robots within educational settings, and as tools to support cognitive and behavioural change interventions. Summary: Science fiction has inspired us to conceive of a future with autonomous robots helping with every aspect of our daily lives, although the robots we are familiar with through film and literature remain a vision of the distant future. While there are still miles to go before robots become a regular feature within our social spaces, rapid progress in social robotics research, aided by the social sciences, is helping to move us closer to this reality.</p>
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inproceedings by Guy Laban
Papers by Guy Laban