Znuny GmbH - Enterprise Services
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- Znuny4OTRS-ExternalURLJump Public
With this extention you will be able to add external links to OTRS agent and customer navigation bar.
znuny/Znuny4OTRS-ExternalURLJump’s past year of commit activity - ITSMConfigurationManagement Public
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
znuny/ITSMConfigurationManagement’s past year of commit activity - GeneralCatalog Public
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
znuny/GeneralCatalog’s past year of commit activity - Znuny-PrimarySecondary Public
With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.
znuny/Znuny-PrimarySecondary’s past year of commit activity - ITSMChangeManagement Public
The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
znuny/ITSMChangeManagement’s past year of commit activity - Znuny4OTRS-SecondTicketCreateScreen Public
Provide a second phone and email ticket create screen with own config settings.
znuny/Znuny4OTRS-SecondTicketCreateScreen’s past year of commit activity - Survey Public
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.
znuny/Survey’s past year of commit activity