odoo · efaOdoo · Jul 16, 2018 · Jul 25, 2018 · mart-e · Jul 25, 2018
diff --git a/getting_started/documentation.rst b/getting_started/documentation.rst
@@ -223,18 +223,39 @@ duplicate your instance in 10 minutes, and more!
 Support
 ~~~~~~~
 
-Your Odoo Online subscription includes an **unlimited support service at
-no extra cost, 24/5, Monday to Friday**. To cover 24 hours, our teams
-are in San Francisco, Belgium, and India. Questions could be about
-anything and everything, like specific questions on current Odoo features and where to configure them, bugfix requests,
-payments, or subscription issues.
+Your Odoo Online subscription includes **unlimited 24hr support at no extra  
+cost, Monday to Friday**. Our teams are located around the world to ensure you have support,
+no matter your location. Your support representative could be communicating to you from 
+San Francisco, Belgium, or India!
+
+What kind of support is included?
+
+-    Providing you with relevant material (guidelines, product documentation,                                                                etc...)
+-    Answers to issues that you may encounter in your standard Odoo database                                                                  (eg. “I cannot close my Point of Sale” and  “How do I measure my sales KPIs?”)
+-    Questions related to your account, subscription, or billing
+-    Bug resolution (blocking issues or unexpected behaviour not due to                                                                      misconfiguration or customization)
+-    Issues that might occur in a test database after upgrading to a newer version
+
+*Odoo Support does not make changes to your production database, but gives you 
+the material and knowledge to do it yourself!*
+
+What kind of support is not included?
+
+-    Questions that require us to understand your business processes in order to                                                              help you implement your database
+-    Training on how to use our software (we will direct you to our many resources)   
+-    Importation of documents into your database
+-    Guidance on which configurations to apply inside of an application or the database
+-    How to set up configuration models (Examples include: Inventory Routes,                                                                  Payment Terms, Warehouses, etc)
+-    Questions or issues related to specific developments or customizations done either                                                      by Odoo or a third party (this is specific only to your database or involving code)
+
+You can get this type of support with a `Success Pack <https://www.odoo.com/pricing-packs>`__.
+With a pack, one of our consultants will analyze the way your business runs and 
+tell you how you can get the most out of your Odoo Database. We will handle all 
+configurations and coach you on how to use Odoo.
 
 Our support team can be contacted through our
 `online support form <https://www.odoo.com/help>`__.
 
-Note: The support team cannot develop new features, customize, import
-data or train your users. These services are provided by your dedicated
-project manager, as part of the Success Pack.
 
 Upgrades
 ~~~~~~~~