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Ian Nice edited this page Feb 21, 2025
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- What to do on support
- Frequently asked questions from users and responses
- How to use Zendesk
- Support rota
- Support runbook with common support tasks for developers
- Useful database queries
- What to do during an incident
- Incidents raised through Zendesk tickets
- How to update Statuspage
- How to update Statuspage during industrial action
- How to view and query our logs
- How to view our monitoring graphs
- How to merge and deploy a change
- How to access production
- How to raise a support ticket with our providers
- Disaster recovery
- Draft 2025 BCP/DR summary
- API Client libraries
- Architectural Decision Records (ADRs)
- Architecture diagrams
- Concourse
- DVLA & Letters
- Dependencies
- Deploying a Developer Environment
- Deploy a prototype
- Email template documentation
- Getting started
- Generating static assets - the frontend build
- Client-side JavaScript
- Redis
- Request for changes (RFC)
- Runbook for new AWS infrastructure
- Running, debugging and changing the JS tests
- Support for browsers, email clients and assistive technologies
- Load testing
- Logging
- Manual testing resources
- Merging and deploying
- Monitoring and Alerting
- Notify operations Google Drive folder
- Pagerduty
- Postgres databases
- Protected Sender IDs
- Rotating secrets
- Sending Emails with queries
- Tech talk videos
- Troubleshooting notifications-local
- DB Commands
- GOV.UK Notify style guide
- GOV.UK style guide (Government content and publishing guidance)
- Writing for user interfaces (Service manual)
- GOV.UK Notify Design Archive
- Documentation
- Planning and writing text messages and emails (Service manual)
- Writing effective letters (Service manual)