This GitHub repository contains a collection of Custom Industry AI Agent samples presented during the webinar series Reimagine your customer’s business processes with AI Agents.
Each numbered folder in the repository corresponds to the code presented in an individual session.
Every folder represents a complete, runnable project focused on a specific use case with SAP BTP.
To develop a particular project, please follow the instructions provided in the README.md file within that folder.
| Use Case | Description | SAP BTP Services | Blog Post |
|---|---|---|---|
10-Escalation Assistant with Joule Studio |
The webinar Increase business outcomes by unleashing the power of AI agents takes an in-depth look at custom AI agents within the SAP ecosystem and explores how SAP partners can build industry-specific content-based AI agents using Joule Studio no-code/low-code approach. On this session you will gain an understanding of AI agents and how they can help transform and optimize business processes. The associated prototype use case features a custom AI agent (Escalation Assistant) designed to support a Support Manager by streamlining the escalation-to-resolution process. | Joule Studio Agent Builder | Work-in-Progress |
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If you wish to contribute code, offer fixes or improvements, please send a pull request. Due to legal reasons, contributors will be asked to accept a DCO when they create the first pull request to this project. This happens in an automated fashion during the submission process. SAP uses the standard DCO text of the Linux Foundation.
Copyright (c) 2026 SAP SE or an SAP affiliate company. All rights reserved. This project is licensed under the Apache Software License, version 2.0 except as noted otherwise in the LICENSE file.