Lane Becker

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15 SlideShares 888 Seguidores 664 Siguiendos

work network get satisfaction customer core competencies edge obama customer experience marketing customer service customers service community drupal zappos engagement user experience tools canux banff experience customer relationships relationships keynote entrepreneur execution opportunity drive webinar startup web internet network future quebec startup startups entrepreneur entrepreneurship vc innovation entrepreneurship startups organizations entprepreneur get satisfaction online community social media support social e20 mxconference org structure org adaptive path ap mxconf mx

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Lane Becker

Presentaciones

By the time I finish this talk, everyone here will want to run a marathon

Work like the Network

Work Like The Network, Defrag 2008

The Community Tools You Need (Can't Be Built)

Customer Service is the New Marketing (Next09, Hamburg)

Let's Get Engaged: The New Customer Service Landscape

The New Customer Experience Landscape, CANUX 09

The New Customer Relationship Landscape, Web 2.0 Expo NY, 11/17/09

Work like the Network for MX 2010

"Work like the Network" for the Social Business Summit 2010

Work like the Network for Shift 2010

How to Inspire Word of Mouth through Customer Service

Think Like An Entrepreneur (for GoToWebinar)

“You Break It, You Bought It” for Le Web à Québec

Think Like an Entrepreneur for Citrix & BNET 04/13/11

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Introducing COMMON

Designing Your API

A House Divided - MX '08

Customer Service is the New Marketing (Web2Expo)

Be Like the Internet - 8 steps to success in a post 2.0 world

Community Marketing: Your Customers in Charge

Top 10 lies of Entrepreneurs

How we build Vox

Massively multiplayer object sharing (Web 2.0 open 2008)

Making Money Blogging

Data Driven Design: Using Web Analytics to Improve Information Architectures

Creating Alternate Realities (or, Hacking Happiness!)

Are Agile Projects Doomed to Half-Baked Design?

Waterfall Bad, Washing Machine Good (Where does IA fit in the Design Process)