Comparison of CRM systems
This article is a comparison of notable CRM systems.
ERP systems are considered a superset of CRM systems.
General
[edit]Only stable releases are mentioned.
| Systems | Creator | Last Stable Version | Release Date | License | Implementation language(s) | AI | Server Operating System | Database backend | First Release Date |
|---|---|---|---|---|---|---|---|---|---|
| Act! CRM | Pat Sullivan and Mike Muhney | 22.1 | June 2020 | Proprietary or SaaS | C#, .NET | yes | Windows, Web, iOS, Android | MS SQL | 1987 |
| Adempiere | Jorg Janke | 3.9.3 | December 2019 | GPLv2 | Java | no | Windows, Linux, Unix, Mac | 2006 | |
| Base CRM/Zendesk | Base CRM | 2016 | 2009 | SaaS | Ruby on Rails, Python | yes | Cloud Computing, iOS, Android, Windows Phone | MySQL | 2009 |
| Capsule (CRM) | Zestia Ltd. | 2019 | 2009 | SaaS | Java, Scala and JavaScript | yes | Web, iOS, Android | MySQL | 2009 |
| CiviCRM | Dave Greenberg, Donald Lobo, Michal Mach | 5.57[1] | January 2023[1] | AGPLv3 | PHP 7.2+ | yes | Cross-platform | MySQL 5.7+ or MariaDB 10.0+ | 2004 |
| Dolibarr | Rodolphe Quiedeville, Laurent Destailleur | 13.0.3 | June 2021 | GPLv3 or SaaS | PHP 5.6.x, 7.x | yes | Cross-platform | MySQL or PostgreSQL | 2003 |
| Dynamics CRM | Microsoft | Dynamics 365 9.1 | July 2019 | Proprietary or SaaS | .NET, ASP.NET | yes | Windows | MS SQL | 2003 |
| GNU Enterprise | FSF | GPLv3 | Python | no, this project has been decommissioned | Linux, Unix, Mac OS X, Windows | Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files | 2003 | ||
| Group-Office | Intermesh BV | 6.4.178 | October 2020 | AGPLv3, SaaS and proprietary | PHP/JavaScript | no | Windows, Linux, Unix, Mac OS | MySQL | 2003 |
| HubSpot CRM Free | HubSpot | N/A | N/A | SaaS[2] | Java [3] | yes | Cloud computing | HBase | 2014[4] |
| Neolane | Adobe | v6 | 2012 | Proprietary or SaaS | C++, JavaScript | yes | Windows, Linux | MS SQL, Oracle, PostgreSQL, MySQL | 2001 |
| Nutshell CRM | Nutshell CRM | 2017 | 2017 | SaaS | PHP | yes | Web, iOS, Android | MySQL | 2010 |
| Oracle Advertising and Customer Experience (CX) | Oracle Corporation | 2021 | Sept 2021 | Proprietary or SaaS | Java, PL/SQL, C/C++, Python | yes | Cloud computing | Oracle Database | 2011 |
| Pega CRM[5] | Chordiant | ? | ? | Proprietary | ? | yes | Windows, Linux, Mac, web browser | ? | ? |
| Pipedrive | Pipedrive | 2018 | 2018 | SaaS | JavaScript, PHP | yes | Web, iOS, Android | MySQL | 2011 |
| Pivotal CRM / Aptean CRM | Aptean | 6.6 | January 2019 | Proprietary | .NET | yes | Windows | MS SQL, Oracle | 1996 |
| Really Simple Systems / Spotler CRM | Really Simple Systems | 2016 | 2006 | SaaS | VBScript, JavaScript, ASP | yes | Cloud Computing | MySQL | 2006 |
| SageCRM | Sage Group | Sage CRM 2019 R1 | February 2019 | Proprietary or SaaS | ASP.NET, ASP | yes | Windows | MS SQL, ORACLE, DB2 | 1981 |
| Salesbox CRM | Salesbox CRM | 2019 | 2019 | SaaS | JS, React | yes | Web, iOS, Android | PostgreSQL | 2014 |
| Salesforce.com | Marc Benioff | Winter '21 | June 2019 | Proprietary | APEX (Proprietary Language Java-like) | yes | Cloud Computing | Proprietary | 1999 |
| SAP CRM | SAP SE | 7.0 EHP4 SP11 | 2018 | Proprietary | ABAP | yes | Windows, Linux, Unix | SAP HANA, MS SQL, Oracle | 2000 |
| SAP Cloud for Customer | SAP SE | 1811 | 2018 | Proprietary | ABAP | yes | Linux | SAP HANA | 2009 |
| Snapforce CRM | Snapforce CRM | 2016 | 2013 | SaaS | PHP | no | Cloud Computing | MySQL | 2011 |
| Streak | Aleem Mawani, Omar Ismail | Proprietary | Java | yes | Windows, Mac | Google App Engine | 2012 | ||
| SugarCRM | John Roberts, Clint Oram, Jacob Taylor | 9.0.1[6] | June 2019 | Proprietary or SaaS | PHP | yes | Cross-platform | MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) | 2004 |
| SuiteCRM | SalesAgility | 8.0.4 | March 2022 | AGPLv3 | PHP | yes | Cross-platform | MariaDB, MySQL, Microsoft SQL Server | 2013 |
| SuperOffice CRM | SuperOffice | 7.5 | 2014 | Proprietary | C++,C# and ASP.NET | yes | Windows | SQL Server | 1990 |
| OnlyOffice | Ascensio System SIA | 10.5.1 | December 2019 | GPLv3, SaaS | ASP.NET | yes | Windows | Microsoft SQL Server, Amazon Server | 2010 |
| Tryton | Tryton | 5.6 | May 2020 | GPLv3 | Python, JavaScript | no | Cross-platform | PostgreSQL, MySQL, SQLite | 2008 |
| WORKetc | Daniel Barnett | v4.0 | 2013 | SaaS | C#, .NET | no | Windows | Microsoft SQL Server, Amazon Server | 2009 |
| Zoho CRM | Zoho CRM | Zoho CRM 2018 | 2018 | SaaS | Java | yes | Cloud Computing, Cross Platform | Proprietary | 1999 |
Features
[edit]| System | Office Integration | Multi Lingual | Languages Supported | Web-Based | Time Tracking | Attaching Emails to Business Objects | Desktop Environment | Global Search | LDAP Support |
|---|---|---|---|---|---|---|---|---|---|
| Act! CRM | Yes | Yes | en, de, fr | Yes | Yes | Yes | No | ||
| Adempiere | ? | ? | ? | ? | ? | ? | ? | ? | ? |
| Base CRM | Yes | Yes | de, en, es, fr, nl, pl, pt | Yes | Yes | Yes | No | Yes | No |
| Capsule (CRM) | Gmail G Suite | No | en | Yes | No | Yes | Yes | Yes | ? |
| CiviCRM | ? | Yes | Yes Over 40 | Yes Integrated with Drupal, Wordpress, Joomla! or Backdrop | Yes through Agiliway's Time Tracker or CiviMobile | Yes (when email is sent from software) | ? | Yes | ? |
| Dolibarr | A module google is available for customer and agenda sync | Yes | Over 30 | Yes | Yes | Yes (when email is sent from software) | ? | Yes | Yes |
| Microsoft Dynamics CRM | Yes | Yes | Yes over 40 | Yes | Yes | Yes | No | Yes | Yes with ADFS |
| GNU Enterprise | Yes | Yes | Yes | Yes | Yes | ? | ? | ? | ? |
| Group-Office | Yes | Yes | Over 20 languages | Yes | Yes | ? | ? | ? | ? |
| HubSpot CRM Free | Gmail, G Suite, Outlook, Office 365 for Windows[7] | Yes | en, fr, jp, de, pt, es[8] | Yes[7] | No | Yes[9] | Yes[10] | Yes | No |
| Neolane | ? | ? | ? | ? | ? | ? | ? | ? | ? |
| Nutshell CRM | Google Apps, Microsoft Exchange | No | (in English) | Yes | No | Yes | ? | Yes | ? |
| OnlyOffice | Yes | Yes | en, de, fr, es, it, ru, lat | Yes | Yes | ? | ? | ? | ? |
| Oracle Advertising and Customer Experience (CX) | Yes | Yes | 26 languages | Yes | No | Yes | Yes | Yes | Yes |
| Pega CRM[5] | ? | ? | ? | ? | ? | ? | ? | Maybe[11] | Yes[12] |
| Pipedrive | Yes | Yes | de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja | Yes | Yes | Yes | Yes | Yes | Yes |
| Pivotal CRM | Yes | Yes | Yes | Web/Windows | ? | Yes | ? | Yes | Yes |
| Really Simple Systems | Yes | No | en | Yes | No | ? | ? | ? | ? |
| SageCRM | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | ? |
| Salesbox CRM | Yes | Yes | de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu | Yes | Yes | Yes | Yes | Yes | No |
| Salesforce.com[13] | Yes | Yes | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl | Yes | No | No | No | Yes | No |
| Siebel | Yes | Yes | Yes | Yes | No | Yes | ? | ? | Yes |
| SAP CRM | Yes | Yes | Yes | Yes | No | Yes | Yes | Yes | Yes |
| Snapforce CRM | Yes | Yes | de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru | Yes | No | Yes | ? | Yes | Yes |
| Streak | via Google Docs | Yes | de, en, es, fr, it, nl, pl, pt, pt-br, ru, zh-cn | Yes | No | ? | ? | ? | ? |
| SugarCRM | Yes - Outlook, Excel, Word Plugins[1] | Yes | sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA | Yes | Yes | Yes | ? | Yes | Yes |
| SuiteCRM | Via Plugin | Yes | 20 languages | Yes | Yes | Yes | No | Yes | Yes |
| SuperOfficeCRM | Yes | Yes | cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh | Yes | Yes | ? | ? | ? | ? |
| Tryton | ? | Yes | bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl | Yes | Yes | Yes | Yes | Yes | Yes |
| WORKetc | Outlook Addon and Google Docs | Yes | de, en, es, fr, it, nl | Yes | Yes | Yes | ? | Yes | ? |
| Zoho CRM | Outlook & MS Office | Yes | en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl | Yes | Yes | Yes | ? | Yes | Yes |
See also
[edit]- Comparison of mobile CRM systems
- List of ERP software packages (Enterprise Resource Planning)
- Customer relationship management (CRM)
References
[edit]- ^ a b "CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release". 4 January 2023. Retrieved 16 January 2023.
- ^ Robinson, Scott (June 2017). "Comparison of the top CRM platforms and marketing automation tools". Retrieved 13 November 2017.
- ^ Sorenson, Whitney (20 January 2016). "Modern Java at HubSpot". HubSpot. Retrieved 13 November 2017.
- ^ Salager, Serge (10 December 2014). "The effect of HubSpot's CRM launch on Salesforce". TechCrunch. Retrieved 13 November 2017.
- ^ a b The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016, Forrester, November 21, 2016, retrieved September 13, 2017
- ^ "Version 9.0.1 Now Available".
- ^ a b T.J. Houpes (25 September 2015). "What to expect from the HubSpot CRM platform". TechTarget. Retrieved 9 November 2017.
- ^ "Which HubSpot features are optimized for international businesses?". HubSpot. 1 November 2017. Retrieved 13 November 2017.
- ^ Brooks, Chad (12 July 2017). "HubSpot review: Best CRM software for startups". Business News Daily. Retrieved 13 November 2017.
- ^ Campbell, Anita (17 September 2014). "HubSpot adds sales platform and Free CRM to Its Marketing System". Small Business Trends. Retrieved 13 November 2017.
- ^ "Global search not working | Pega". community.pega.com. 21 April 2017. Retrieved 2018-10-28.
- ^ "Controlling web access through LDAP | Pega". community.pega.com. 28 March 2008. Retrieved 2018-10-28.
- ^ "Compare Salesforce CRM". Salesforce.com.