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The Impact of Governance Bots on Sense of Virtual Community: Development and Validation of the GOV-BOTs Scale

Authors:

C. Estelle Smith,

Brian C. Keegan,

Anita L. BlanchardAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 6, Issue CSCW2

Article No.: 462, Pages 1 - 30

https://doi.org/10.1145/3555563

Published: 11 November 2022 Publication History

Abstract

Bots are increasingly being used for governance-related purposes in online communities, yet no instrumentation exists for measuring how users assess their beneficial or detrimental impacts. In order to support future human-centered and community-based research, we developed a new scale called GOVernance Bots in Online communiTies (GOV-BOTs) across two rounds of surveys on Reddit (N=820). We applied rigorous psychometric criteria to demonstrate the validity of GOV-BOTs, which contains two subscales: bot governance (4 items) and bot tensions (3 items). Whereas humans have historically expected communities to be composed entirely of humans, the social participation of bots as non-human agents now raises fundamental questions about psychological, philosophical, and ethical implications. Addressing psychological impacts, our data show that perceptions of effective bot governance positively contribute to users' sense of virtual community (SOVC), whereas perceived bot tensions may only impact SOVC if users are more aware of bots. Finally, we show that users tend to experience the greatest SOVC across groups of subreddits, rather than individual subreddits, suggesting that future research should carefully re-consider uses and operationalizations of the term "community."

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Cited By

Berkel NPohl H(2024)Collaborating with Bots and Automation on OpenStreetMapACM Transactions on Computer-Human Interaction10.1145/366532631:3(1-30)Online publication date: 17-May-2024
https://dl.acm.org/doi/10.1145/3665326
Hwang SKiene COng SShaw A(2024)Adopting Third-party Bots for Managing Online CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36537078:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653707
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642787
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Index Terms

The Impact of Governance Bots on Sense of Virtual Community: Development and Validation of the GOV-BOTs Scale
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 6, Issue CSCW2

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November 2022

8205 pages

EISSN:2573-0142

DOI:10.1145/3571154

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Published: 11 November 2022

Published in PACMHCI Volume 6, Issue CSCW2

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Cited By

Berkel NPohl H(2024)Collaborating with Bots and Automation on OpenStreetMapACM Transactions on Computer-Human Interaction10.1145/366532631:3(1-30)Online publication date: 17-May-2024
https://dl.acm.org/doi/10.1145/3665326
Hwang SKiene COng SShaw A(2024)Adopting Third-party Bots for Managing Online CommunitiesProceedings of the ACM on Human-Computer Interaction10.1145/36537078:CSCW1(1-26)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3653707
Cai JLin YZhang HCarroll J(2024)Third-Party Developers and Tool Development For Community Management on Live Streaming Platform TwitchProceedings of the CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642787(1-18)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642787
Tong HCui QXu WJin DLi MXu TXu LTang Y(2023)Research on the Trust Mechanism of Community Social Enterprises Based on Non-Linear Regression Model2023 International Conference on Wavelet Analysis and Pattern Recognition (ICWAPR)10.1109/ICWAPR58546.2023.10337043(1-6)Online publication date: 9-Jul-2023
https://doi.org/10.1109/ICWAPR58546.2023.10337043

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