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The Effect of Expressive Biosignals on Empathy and Closeness for a Stigmatized Group Member

Authors:

Laura DabbishAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 3, Issue CSCW

Article No.: 201, Pages 1 - 17

https://doi.org/10.1145/3359303

Published: 07 November 2019 Publication History

Abstract

We explore the potential for expressive biosignals, or displays of sensed physiological data as social cues, to influence perceptions of a member of a stigmatized group. In a between-subjects experiment (N=62) participants read a fictional interview with a drug addict in prison, and rated their empathy and closeness with the interviewee. Participants were randomly assigned to read either 1) the transcript of the interview by itself, 2) the transcript with a text description of the interviewee's heart rate, or 3) the transcript with a graph of the interviewee's heart rate. Results demonstrate that providing information about heart rate can increase empathy in terms of emotional perspective-taking. Additionally, visualizing the heart rate as a graph, as opposed to text, can increase closeness. We discuss the implications of these results and present suggestions for future directions.

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Index Terms

The Effect of Expressive Biosignals on Empathy and Closeness for a Stigmatized Group Member
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing
  2. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 3, Issue CSCW

November 2019

5026 pages

EISSN:2573-0142

DOI:10.1145/3371885

Editors:
Airi Lampinen
Stockholm University, Sweden
,
Darren Gergle
Northwestern University, USA
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David A. Shamma
FXPAL, USA

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Published: 07 November 2019

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