Abstract
Whereas Business Process Management (BPM) systematically guides employee participation in business processes, there has been little support, use or development of user-friendly functions to improve the efficiency of those processes. To enhance business process efficiency, it is necessary to provide automatic rational task allocation and work-item importance prioritization, so that task performers no longer need to be concerned with process performance. In the context of BPM, two different perspectives, the Process Engine Perspective (PEP) and the Task Performer Perspective (TPP), are considered. Accordingly, we developed a comprehensive method that considers those two perspectives, in combination rather than separately. We carried out simulation experiments to show the combinational effect of the two phases.
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Rhee, SH., Cho, N.W., Bae, H. (2007). A More Comprehensive Approach to Enhancing Business Process Efficiency. In: Smith, M.J., Salvendy, G. (eds) Human Interface and the Management of Information. Interacting in Information Environments. Human Interface 2007. Lecture Notes in Computer Science, vol 4558. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73354-6_104
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DOI: https://doi.org/10.1007/978-3-540-73354-6_104
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