Abstract
Smartphone notifications are often delivered without considering user interruptibility, potentially causing frustration for the recipient. Therefore research in this area has concerned finding contexts where interruptions are better received. The typical convention for monitoring interruption behaviour assumes binary actions, where a response is either completed or not at all. However, in reality a user may partially respond to an interruption, such as reacting to an audible alert or exploring which application caused it. Consequently we present a multi-step model of interruptibility that allows assessment of both partial and complete notification responses. Through a 6-month in-the-wild case study of 11,346 to-do list reminders from 93 users, we find support for reducing false-negative classification of interruptibility. Additionally, we find that different response behaviour is correlated with different contexts and that these behaviours are predictable with similar accuracy to complete responses.
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Turner, L.D., Allen, S.M., Whitaker, R.M. (2015). Push or Delay? Decomposing Smartphone Notification Response Behaviour. In: Salah, A., Kröse, B., Cook, D. (eds) Human Behavior Understanding. Lecture Notes in Computer Science(), vol 9277. Springer, Cham. https://doi.org/10.1007/978-3-319-24195-1_6
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DOI: https://doi.org/10.1007/978-3-319-24195-1_6
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