Abstract
This paper, by making a usability testing of four Chinese mainstream apps, finds that the mental model’s spatial consistency can directly affect the mobile performance. Meanwhile, it also finds that in the touch-screen environment, the concept of direction is ignored by the app users when they construct mental models. Further experimental studies show that:1) mental model’s spatial consistency and Gestalt can influence the gesture’s direction, and the Gestalt’s impact on it is stronger than that of mental models; 2) in performance the subjects have ignored the time’s growth caused by the misdirected gestures, and the completion time is no longer an evaluation criteria for the satisfaction; 3) information type significantly affects completion time, and the hints produced by the continuity of the information content do not influence the direction of gesture ; 4) the difference of interaction devices is actually the reason that a user notices the direction or not.
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Lei, T. et al. (2014). Gestures: The Reformer of the User’s Mental Model in Mobile HCI. In: Marcus, A. (eds) Design, User Experience, and Usability. User Experience Design for Diverse Interaction Platforms and Environments. DUXU 2014. Lecture Notes in Computer Science, vol 8518. Springer, Cham. https://doi.org/10.1007/978-3-319-07626-3_55
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DOI: https://doi.org/10.1007/978-3-319-07626-3_55
Publisher Name: Springer, Cham
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