Abstract
The users of assistive technologies are often insufficiently represented in design processes. As a consequence, designed systems can allow too few adjustments to specific contexts of use. The paper describes insights and challenges from a project on robotic-assisted rehabilitation therapies. It is suggested to use two-level personas to better cover two groups of users in therapeutic sessions. Patients are end-users of the therapeutic robots; they are assisted by therapists who should also be provided with means to act as designer-users. It is argued that proven user-centered design methods and representations need to be adapted or revised to better cope with the specific challenges of new technologies and consequences of their use.
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Forbrig, P., Dittmar, A., Kühn, M. (2024). Supporting a Deeper Understanding of Users in Robot-Assisted Therapies by Two-Level Personas. In: Bramwell-Dicks, A., Evans, A., Winckler, M., Petrie, H., Abdelnour-Nocera, J. (eds) Design for Equality and Justice. INTERACT 2023. Lecture Notes in Computer Science, vol 14535. Springer, Cham. https://doi.org/10.1007/978-3-031-61688-4_7
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