Abstract
With the rapid development of the instant delivery industry in recent years, delivery jobs, have attracted many DHH (Deaf and Hard of Hearing) people because of their flexible working hours, predictable incoming, and low threshold. However, the delivery scenario is complicated. The existing aids for the DHH are not sufficiently targeted, and there are still many unresolved issues. Based on this, we propose Silent Delivery, an interactive system that assists the DHH delivery workers in instant delivering goods without barriers. The DHH delivery workers can feel the vibrating alert to get information through the smart haptic function provided by the system, instead of having to access the information visually through the mobile phone. With a between-subjects experiment (n = 24), we evaluated the efficiency, load factors, and experiences of participants. We verified the effectiveness of this system in improving efficiency, reducing the workload, and increasing the emotional experience of the DHH delivery workers during instant delivery. The results is positive and prove the system can help the DHH.
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Acknowledgement
This research was funded by the Engineering Research Center of Computer Aided Product Innovation Design, Ministry of Education, National Natural Science Foundation of China (Grant No. 52075478), and National Social Science Foundation of China (Grant No. 21AZD056).
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Huang, S. et al. (2023). Silent Delivery: Make Instant Delivery More Accessible for the DHH Delivery Workers Through Sensory Substitution. In: Streitz, N.A., Konomi, S. (eds) Distributed, Ambient and Pervasive Interactions. HCII 2023. Lecture Notes in Computer Science, vol 14037. Springer, Cham. https://doi.org/10.1007/978-3-031-34609-5_27
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DOI: https://doi.org/10.1007/978-3-031-34609-5_27
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