"Investigating the Role of Service Encounter in Enhancing Customer ..."

Irene Chen (2010)

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DOI: 10.4018/JSSOE.2010100102

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type: Journal Article

metadata version: 2020-10-02

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Irene Chen:
Investigating the Role of Service Encounter in Enhancing Customer Satisfaction. Int. J. Syst. Serv. Oriented Eng. 1(4): 19-26 (2010)

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