Proceedings of the International Conference on Economic, Management, Business and Accounting, ICEMBA 2022, 17 December 2022, Tanjungpinang, Riau Islands, Indonesia
Currently, streaming applications have been widely used by users to get comfort and pleasure in l... more Currently, streaming applications have been widely used by users to get comfort and pleasure in life. Users communicate with each other on social media related to the activities carried out. Communication is formed online as electronic word of mouth (e-WOM) between one user to another. The data distributed was 1238 respondents using streaming applications and 324 respondents in Indonesia who had used e-wallet payments as members. The analysis data was to answer all research hypotheses using partial least squares. The data processing results show that e-WOM impacts the perceived ease of use of e-wallets by 0.408. E-WOM positively impacts the perceived usefulness of the e-wallet by 0.270. E-WOM has an impact on e-wallet payment intention of 0.190. Perceived ease of use has an effect of 0.175 and perceived usefulness of 0.259 on e-wallet payment intention. Perceived ease of use influences perceived usefulness of 0.395. Perceived ease of use and perceived usefulness impact customer sati...
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).
Abstrak: Usaha Kecil dan Menengah (UKM) merupakan sektor bisnis yang dominan di Indonesia. Inovas... more Abstrak: Usaha Kecil dan Menengah (UKM) merupakan sektor bisnis yang dominan di Indonesia. Inovasi merupakan hal yang serius untuk dilakukan di kalangan UKM karena diperlukan untuk bertahan dan mempertahankan keunggulan kompetitif di era digitalisasi dan pandemi Covid-19. Pengetahuan adalah sumber daya yang berharga untuk menciptakan inovasi organisasi dan knowledge structure dapat ditingkatkan melalui knowledge sharing behavior. Sayangnya, knowledge sharing mungkin tidak meningkatkan inovasi di beberapa organisasi. Dengan demikian, penelitian ini bertujuan untuk menguji hubungan antara knowledge sharing dan innovative work behavior dengan organizational climate sebagai moderator. Penelitian ini menggunakan analisis partial least square dengan 97 responden dari 45 UKM di Indonesia. Hasil temuan menunjukkan bahwa knowledge sharing behavior berpengaruh terhadap innovative work behavior. Pada UKM yang inovatif, memiliki tingkat afiliasi yang baik dan saling mendukung, pengaruh knowledg...
Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention ... more Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention tamu Hotel Aston Inn Jemursari Surabaya dengan experience sebagai variabel mediasi. Hasil analisis PLS-SEM dengan menggunakan data 150 orang tamu hotel menemukan bahwa internet of things mempengaruhi experience, internet of things mempengaruhi revisit intention, experience mempengaruhi revisit intention, dan experience terbukti mampu menjadi mediator dari hubungan antara internet of things dan revisit intention.
Journal of Eastern European and Central Asian Research (JEECAR)
The decision process that supports individual entrepreneurial conduct remains a fascinating probl... more The decision process that supports individual entrepreneurial conduct remains a fascinating problem. Besides, the current situation shows that many Indonesian universities have begun to include entrepreneurship as a required subject for their students. This study aimed to develop an entrepreneurial model to explain the formation of entrepreneurial behavior, focusing on students' roles of creativity, passion, alertness, and entrepreneurial intention. The sample consists of 411 final-year bachelor's students from Indonesian universities. The collected data was analyzed using General Structured Component Analysis (GSCA), and the results showed that all hypotheses could be adopted according to the data processing results. As for the core of entrepreneurship, entrepreneurial intention becomes a substantial predictor of entrepreneurial behavior. The findings of this study can undoubtedly contribute to the validation of earlier research findings. However, the few numbers of sample ...
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan
ABSTRAK Penurunan jumlah kunjungan ... more ABSTRAK Penurunan jumlah kunjungan wisatawan yang drastis akibat pandemi Covid19 membuat seluruh destinasi dan atraksi wisata menutup sementara akses kunjungan bagi wisatawan. Penutupan tersebut juga berdampak pada menurunnya pendapatan para pelaku usaha pariwisata, termasuk mitra abdimas yaitu kelompok sadar wisata (Pokdarwis) di Desa Wisata Peniwen. Namun, seiring adanya penerapan tatanan normal baru (New Normal) dalam industri pariwisata, para pelaku wisata termasuk Pokdarwis Desa Wisata Peniwen bersemangat untuk membuka kembali usaha pariwisata mereka. Adanya Protokol Cleanliness, Health, Security, Environment Sustainability (CHSE) menjadi perhatian tersendiri bagi pelaku usaha pariwisata khususnya Pokdarwis Desa Wisata Peniwen. Pelatihan protokol CHSE di Desa Wisata Peniwen dilakukan dengan Kerjasama Universitas Ciputra Surabaya dan Kemenparekraf yang bertujuan untuk membekali pelaku usaha pariwisata dalam memenuhi s...
Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can th... more Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can threaten the existence of companies including the hotel industries that uphold the values of hospitality in their services. This study analyzes how CWB can be anticipated or minimized its appearance through the improvement of leader-member exchange (LMX) and psychological safety quality relationships as its mediation. The results of the study using the SmartPLS analysis tool on 124 hotel employees showed that LMX directly had a negative influence on CWB. On the other hand, LMX had a positive effect on psychological safety. However, psychological safety did not have an influence on CWB, so psychological safety is also unable to act as mediation in this research model.
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).
This research was conducted with fast moving consumer goods (FMCG) in Indonesia as research objec... more This research was conducted with fast moving consumer goods (FMCG) in Indonesia as research objects. This study aims to determine the effect of work pressure on work performance, work family conflict moderates the relationship between work pressure on work performance at PT. X. The variables used in this study are work pressure and work conflict family variables as independent variables and work performance variables as dependent variables. The method used is quantitative descriptive simple linear regression. The sample used in this study was collected from one of the largest family business on Indonesia. The method used in collecting samples is non probability sampling with purposive sampling technique. Data collection techniques in this study were carried out by distributing questionnaires using a Likert scale. Based on the results of data analysis, it can be concluded that the work pressure variable has a significant effect on work performance partially, the work conflict family ...
The analysis techniques used in this study are through three stages, these are data reduction, da... more The analysis techniques used in this study are through three stages, these are data reduction, data display, and conclusion. The results of the research obtained are that IHG MyLearning is a self training that provides an online learning system through e-learning. The output of the quality of human resources obtained areskills, knowledge, attitude, motivation, personal attributes, and behavioral. The implementation of IHG MyLearning in improving skill can be successfully supported by offline training. In addition, IHG MyLearning can contribute to obtaining knowledge and improve foreign language skill. Meanwhile, attitude is obtained from the results of skill and knowledge. And, IHG MyLearning can increase motivation through self-confidence development to work well, and on the other hand the results have no effect other than increasing skill and knowledge.Then, in increasing personal attributes and behavioral, the role of IHG MyLearning cannot stand alone and it takes the role of a teacher and coach to provide direct teaching. This is because personal attributes are obtained from the person's culture and personal values. Whereas, through behavioral can be formed from the environment.
For decades, the close link between pilgrims and tourists has been recognized by medieval scholar... more For decades, the close link between pilgrims and tourists has been recognized by medieval scholars and tourism historians and has been the subject of further research in recent years. Pilgrimage has become a phenomenal thing and is growing quite rapidly because it is considered a crucial factor for many adherents of several major religions in the world. Pilgrimage and tourism have a very close relationship. This quantitative study investigates predictors of intention to partake in pilgrimage events in Indonesia. This study adopts the purposive sampling technique in collecting data from the respondents. A total of 189 respondents participated in filling out the online questionnaire. The findings of this study indicate that the four hypotheses proposed in this study are not entirely acceptable. Attitudes do not significantly affect the intention to partake in pilgrimage events. Behavioral beliefs on attitudes, motivation to comply with subjective norms, and subjective norms on intenti...
International Journal of Data and Network Science, 2021
Business competition is increasingly complex, and there are no clear boundaries between products,... more Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP...
In such a tight business competition climate, the management of budget hotel is required to think... more In such a tight business competition climate, the management of budget hotel is required to think of innovative and sustainable business strategies in order to survive and compete with other hotels in the long term. Business strategy in question here is to make an innovation that aims to improve Business Process Performance. For that, the management of budget hotel has time to start changing the mindset in running the hotel operations, more process-oriented, so that required a fairly fundamental change in completing a task or job. Completion of a task or job in a business process can be done through a reengineering on a company's business process called Business Process Reengineering (BPR). This study uses correlational research method that aims to test the magnitude of the influence of BPR on Business Process Performance. The data used in the test is obtained from the spread of questionnaires at budget hotels in Surabaya which the results can be concluded that the BPR has a positive and significant impact on Business Process Performance.
6th Tourism and Hospitality International Conference, 2019
The analysis techniques used in this study are through three stages, these are data reduction, da... more The analysis techniques used in this study are through three stages, these are data reduction, data display, and conclusion. The results of the research obtained are that IHG MyLearning is a self training that provides an online learning system through e-learning. The output of the quality of human resources obtained areskills, knowledge, attitude, motivation, personal attributes, and behavioral. The implementation of IHG MyLearning in improving skill can be successfully supported by offline training. In addition, IHG MyLearning can contribute to obtaining knowledge and improve foreign language skill. Meanwhile, attitude is obtained from the results of skill and knowledge. And, IHG MyLearning can increase motivation through self-confidence development to work well, and on the other hand the results have no effect other than increasing skill and knowledge.Then, in increasing personal attributes and behavioral, the role of IHG MyLearning cannot stand alone and it takes the role of a teacher and coach to provide direct teaching. This is because personal attributes are obtained from the person's culture and personal values. Whereas, through behavioral can be formed from the environment.
International Journal of Data and Network Science, 2021
Business competition is increasingly complex, and there are no clear boundaries between products,... more Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP suitability of 0.395. The results also show that Integration Data Management has a direct effect on ERP suitability of 0.462. The data processing results for the indirect effect showed that key user capability influenced ERP suitability through the effective design of business processes of 0.507. Key user capability affects ERP suitability through Integration Data Management, and it is obtained as much as 0.254. The last hypothesis, key user capability, influences ERP suitability through effective Design of Business Processes and Integration Data Management of 0.182. The study results provide theoretical contributions to ERP implementation success factors, while practical gifts give key users a good understanding of the company's business processes and ERP systems.
In such a tight business competition climate, the management of budget hotel is required to think... more In such a tight business competition climate, the management of budget hotel is required to think of innovative and sustainable business strategies in order to survive and compete with other hotels in the long term. Business strategy in question here is to make an innovation that aims to improve Business Process Performance. For that, the management of budget hotel has time to start changing the mindset in running the hotel operations, more process-oriented, so that required a fairly fundamental change in completing a task or job. Completion of a task or job in a business process can be done through a reengineering on a company's business process called Business Process Reengineering (BPR). This study uses correlational research method that aims to test the magnitude of the influence of BPR on Business Process Performance. The data used in the test is obtained from the spread of questionnaires at budget hotels in Surabaya which the results can be concluded that the BPR has a positive and significant impact on Business Process Performance.
The purpose of this study is to explain the relationship between the leader’s strategic entrepren... more The purpose of this study is to explain the relationship between the leader’s strategic entrepreneurial capability, support for innovation, and innovative work behavior, including collectivism as a moderating variable. The unit of analysis was 100 informal restaurants, each represented by a restaurant manager. After conducting an analysis using SEM-PLS, we found positive relationships among the three constructs. Collectivism was also revealed to strengthen the relationship between the strategic leader’s entrepreneurial capability and innovative work behavior.
Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can th... more Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can threaten the existence of companies including the hotel industries that uphold the values of hospitality in their services. This study analyzes how CWB can be anticipated or minimized its appearance through the improvement of leader-member exchange (LMX) and psychological safety quality relationships as its mediation. The results of the study using the SmartPLS analysis tool on 124 hotel employees showed that LMX directly had a negative influence on CWB. On the other hand, LMX had a positive effect on psychological safety. However, psychological safety did not have an influence on CWB, so psychological safety is also unable to act as mediation in this research model.
Journal of Contemporary Issues in Business and Government, 2021
The impact of the Covid-19 pandemic has been significantly felt by many industries, especially th... more The impact of the Covid-19 pandemic has been significantly felt by many industries, especially the hotel industry in Indonesia. Declining occupancy had been a significant blow to the industry that also has an impact on the company. Therefore, some policies are taken, such as layoff, temporarily operation suspend, or even permanent termination. Even though the Indonesian government has relaxed its social restriction policy, declining occupancy has still occurred. In other words, consumers are still not sure about the implementation of health protocols in public, including hotels. This study investigates consumer perceived risk influenced by service guarantees and service quality perception during the Covid-19 pandemic condition, retrieving research data from 312 starred-hotel consumers in East Java and Bali provinces. The results showed that service guarantees directly and significantly affect service quality perception and consumer perceived risk. However, service quality perception...
Proceedings of the International Conference on Economic, Management, Business and Accounting, ICEMBA 2022, 17 December 2022, Tanjungpinang, Riau Islands, Indonesia
Currently, streaming applications have been widely used by users to get comfort and pleasure in l... more Currently, streaming applications have been widely used by users to get comfort and pleasure in life. Users communicate with each other on social media related to the activities carried out. Communication is formed online as electronic word of mouth (e-WOM) between one user to another. The data distributed was 1238 respondents using streaming applications and 324 respondents in Indonesia who had used e-wallet payments as members. The analysis data was to answer all research hypotheses using partial least squares. The data processing results show that e-WOM impacts the perceived ease of use of e-wallets by 0.408. E-WOM positively impacts the perceived usefulness of the e-wallet by 0.270. E-WOM has an impact on e-wallet payment intention of 0.190. Perceived ease of use has an effect of 0.175 and perceived usefulness of 0.259 on e-wallet payment intention. Perceived ease of use influences perceived usefulness of 0.395. Perceived ease of use and perceived usefulness impact customer sati...
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).
Abstrak: Usaha Kecil dan Menengah (UKM) merupakan sektor bisnis yang dominan di Indonesia. Inovas... more Abstrak: Usaha Kecil dan Menengah (UKM) merupakan sektor bisnis yang dominan di Indonesia. Inovasi merupakan hal yang serius untuk dilakukan di kalangan UKM karena diperlukan untuk bertahan dan mempertahankan keunggulan kompetitif di era digitalisasi dan pandemi Covid-19. Pengetahuan adalah sumber daya yang berharga untuk menciptakan inovasi organisasi dan knowledge structure dapat ditingkatkan melalui knowledge sharing behavior. Sayangnya, knowledge sharing mungkin tidak meningkatkan inovasi di beberapa organisasi. Dengan demikian, penelitian ini bertujuan untuk menguji hubungan antara knowledge sharing dan innovative work behavior dengan organizational climate sebagai moderator. Penelitian ini menggunakan analisis partial least square dengan 97 responden dari 45 UKM di Indonesia. Hasil temuan menunjukkan bahwa knowledge sharing behavior berpengaruh terhadap innovative work behavior. Pada UKM yang inovatif, memiliki tingkat afiliasi yang baik dan saling mendukung, pengaruh knowledg...
Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention ... more Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention tamu Hotel Aston Inn Jemursari Surabaya dengan experience sebagai variabel mediasi. Hasil analisis PLS-SEM dengan menggunakan data 150 orang tamu hotel menemukan bahwa internet of things mempengaruhi experience, internet of things mempengaruhi revisit intention, experience mempengaruhi revisit intention, dan experience terbukti mampu menjadi mediator dari hubungan antara internet of things dan revisit intention.
Journal of Eastern European and Central Asian Research (JEECAR)
The decision process that supports individual entrepreneurial conduct remains a fascinating probl... more The decision process that supports individual entrepreneurial conduct remains a fascinating problem. Besides, the current situation shows that many Indonesian universities have begun to include entrepreneurship as a required subject for their students. This study aimed to develop an entrepreneurial model to explain the formation of entrepreneurial behavior, focusing on students' roles of creativity, passion, alertness, and entrepreneurial intention. The sample consists of 411 final-year bachelor's students from Indonesian universities. The collected data was analyzed using General Structured Component Analysis (GSCA), and the results showed that all hypotheses could be adopted according to the data processing results. As for the core of entrepreneurship, entrepreneurial intention becomes a substantial predictor of entrepreneurial behavior. The findings of this study can undoubtedly contribute to the validation of earlier research findings. However, the few numbers of sample ...
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan
ABSTRAK Penurunan jumlah kunjungan ... more ABSTRAK Penurunan jumlah kunjungan wisatawan yang drastis akibat pandemi Covid19 membuat seluruh destinasi dan atraksi wisata menutup sementara akses kunjungan bagi wisatawan. Penutupan tersebut juga berdampak pada menurunnya pendapatan para pelaku usaha pariwisata, termasuk mitra abdimas yaitu kelompok sadar wisata (Pokdarwis) di Desa Wisata Peniwen. Namun, seiring adanya penerapan tatanan normal baru (New Normal) dalam industri pariwisata, para pelaku wisata termasuk Pokdarwis Desa Wisata Peniwen bersemangat untuk membuka kembali usaha pariwisata mereka. Adanya Protokol Cleanliness, Health, Security, Environment Sustainability (CHSE) menjadi perhatian tersendiri bagi pelaku usaha pariwisata khususnya Pokdarwis Desa Wisata Peniwen. Pelatihan protokol CHSE di Desa Wisata Peniwen dilakukan dengan Kerjasama Universitas Ciputra Surabaya dan Kemenparekraf yang bertujuan untuk membekali pelaku usaha pariwisata dalam memenuhi s...
Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can th... more Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can threaten the existence of companies including the hotel industries that uphold the values of hospitality in their services. This study analyzes how CWB can be anticipated or minimized its appearance through the improvement of leader-member exchange (LMX) and psychological safety quality relationships as its mediation. The results of the study using the SmartPLS analysis tool on 124 hotel employees showed that LMX directly had a negative influence on CWB. On the other hand, LMX had a positive effect on psychological safety. However, psychological safety did not have an influence on CWB, so psychological safety is also unable to act as mediation in this research model.
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi).
This research was conducted with fast moving consumer goods (FMCG) in Indonesia as research objec... more This research was conducted with fast moving consumer goods (FMCG) in Indonesia as research objects. This study aims to determine the effect of work pressure on work performance, work family conflict moderates the relationship between work pressure on work performance at PT. X. The variables used in this study are work pressure and work conflict family variables as independent variables and work performance variables as dependent variables. The method used is quantitative descriptive simple linear regression. The sample used in this study was collected from one of the largest family business on Indonesia. The method used in collecting samples is non probability sampling with purposive sampling technique. Data collection techniques in this study were carried out by distributing questionnaires using a Likert scale. Based on the results of data analysis, it can be concluded that the work pressure variable has a significant effect on work performance partially, the work conflict family ...
The analysis techniques used in this study are through three stages, these are data reduction, da... more The analysis techniques used in this study are through three stages, these are data reduction, data display, and conclusion. The results of the research obtained are that IHG MyLearning is a self training that provides an online learning system through e-learning. The output of the quality of human resources obtained areskills, knowledge, attitude, motivation, personal attributes, and behavioral. The implementation of IHG MyLearning in improving skill can be successfully supported by offline training. In addition, IHG MyLearning can contribute to obtaining knowledge and improve foreign language skill. Meanwhile, attitude is obtained from the results of skill and knowledge. And, IHG MyLearning can increase motivation through self-confidence development to work well, and on the other hand the results have no effect other than increasing skill and knowledge.Then, in increasing personal attributes and behavioral, the role of IHG MyLearning cannot stand alone and it takes the role of a teacher and coach to provide direct teaching. This is because personal attributes are obtained from the person's culture and personal values. Whereas, through behavioral can be formed from the environment.
For decades, the close link between pilgrims and tourists has been recognized by medieval scholar... more For decades, the close link between pilgrims and tourists has been recognized by medieval scholars and tourism historians and has been the subject of further research in recent years. Pilgrimage has become a phenomenal thing and is growing quite rapidly because it is considered a crucial factor for many adherents of several major religions in the world. Pilgrimage and tourism have a very close relationship. This quantitative study investigates predictors of intention to partake in pilgrimage events in Indonesia. This study adopts the purposive sampling technique in collecting data from the respondents. A total of 189 respondents participated in filling out the online questionnaire. The findings of this study indicate that the four hypotheses proposed in this study are not entirely acceptable. Attitudes do not significantly affect the intention to partake in pilgrimage events. Behavioral beliefs on attitudes, motivation to comply with subjective norms, and subjective norms on intenti...
International Journal of Data and Network Science, 2021
Business competition is increasingly complex, and there are no clear boundaries between products,... more Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP...
In such a tight business competition climate, the management of budget hotel is required to think... more In such a tight business competition climate, the management of budget hotel is required to think of innovative and sustainable business strategies in order to survive and compete with other hotels in the long term. Business strategy in question here is to make an innovation that aims to improve Business Process Performance. For that, the management of budget hotel has time to start changing the mindset in running the hotel operations, more process-oriented, so that required a fairly fundamental change in completing a task or job. Completion of a task or job in a business process can be done through a reengineering on a company's business process called Business Process Reengineering (BPR). This study uses correlational research method that aims to test the magnitude of the influence of BPR on Business Process Performance. The data used in the test is obtained from the spread of questionnaires at budget hotels in Surabaya which the results can be concluded that the BPR has a positive and significant impact on Business Process Performance.
6th Tourism and Hospitality International Conference, 2019
The analysis techniques used in this study are through three stages, these are data reduction, da... more The analysis techniques used in this study are through three stages, these are data reduction, data display, and conclusion. The results of the research obtained are that IHG MyLearning is a self training that provides an online learning system through e-learning. The output of the quality of human resources obtained areskills, knowledge, attitude, motivation, personal attributes, and behavioral. The implementation of IHG MyLearning in improving skill can be successfully supported by offline training. In addition, IHG MyLearning can contribute to obtaining knowledge and improve foreign language skill. Meanwhile, attitude is obtained from the results of skill and knowledge. And, IHG MyLearning can increase motivation through self-confidence development to work well, and on the other hand the results have no effect other than increasing skill and knowledge.Then, in increasing personal attributes and behavioral, the role of IHG MyLearning cannot stand alone and it takes the role of a teacher and coach to provide direct teaching. This is because personal attributes are obtained from the person's culture and personal values. Whereas, through behavioral can be formed from the environment.
International Journal of Data and Network Science, 2021
Business competition is increasingly complex, and there are no clear boundaries between products,... more Business competition is increasingly complex, and there are no clear boundaries between products, so company operational processes are needed efficiently and effectively. The performance achieved is obtained through the implementation of an integrated information technology known as ERP. ERP implementation requires a person in charge of a business function called a key user who understands business processes and collaborates with ERP system vendors. The study obtained data that can further process from 77 manufacturing companies in East Java by purchasing an ERP or self-development package. Data processing uses PLS to answer all research hypotheses. The results show that key user capability was able to have a direct effect on the effective design of business processes of 0.643 and integration data management of 0.373. In contrast, it had no direct impact on ERP suitability. Effective Design of Business Processes has an immediate effect on Integration Data Management of 0.338 and ERP suitability of 0.395. The results also show that Integration Data Management has a direct effect on ERP suitability of 0.462. The data processing results for the indirect effect showed that key user capability influenced ERP suitability through the effective design of business processes of 0.507. Key user capability affects ERP suitability through Integration Data Management, and it is obtained as much as 0.254. The last hypothesis, key user capability, influences ERP suitability through effective Design of Business Processes and Integration Data Management of 0.182. The study results provide theoretical contributions to ERP implementation success factors, while practical gifts give key users a good understanding of the company's business processes and ERP systems.
In such a tight business competition climate, the management of budget hotel is required to think... more In such a tight business competition climate, the management of budget hotel is required to think of innovative and sustainable business strategies in order to survive and compete with other hotels in the long term. Business strategy in question here is to make an innovation that aims to improve Business Process Performance. For that, the management of budget hotel has time to start changing the mindset in running the hotel operations, more process-oriented, so that required a fairly fundamental change in completing a task or job. Completion of a task or job in a business process can be done through a reengineering on a company's business process called Business Process Reengineering (BPR). This study uses correlational research method that aims to test the magnitude of the influence of BPR on Business Process Performance. The data used in the test is obtained from the spread of questionnaires at budget hotels in Surabaya which the results can be concluded that the BPR has a positive and significant impact on Business Process Performance.
The purpose of this study is to explain the relationship between the leader’s strategic entrepren... more The purpose of this study is to explain the relationship between the leader’s strategic entrepreneurial capability, support for innovation, and innovative work behavior, including collectivism as a moderating variable. The unit of analysis was 100 informal restaurants, each represented by a restaurant manager. After conducting an analysis using SEM-PLS, we found positive relationships among the three constructs. Collectivism was also revealed to strengthen the relationship between the strategic leader’s entrepreneurial capability and innovative work behavior.
Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can th... more Counterproductive work behavior (CWB) is a form of behavioral and unethical deviation that can threaten the existence of companies including the hotel industries that uphold the values of hospitality in their services. This study analyzes how CWB can be anticipated or minimized its appearance through the improvement of leader-member exchange (LMX) and psychological safety quality relationships as its mediation. The results of the study using the SmartPLS analysis tool on 124 hotel employees showed that LMX directly had a negative influence on CWB. On the other hand, LMX had a positive effect on psychological safety. However, psychological safety did not have an influence on CWB, so psychological safety is also unable to act as mediation in this research model.
Journal of Contemporary Issues in Business and Government, 2021
The impact of the Covid-19 pandemic has been significantly felt by many industries, especially th... more The impact of the Covid-19 pandemic has been significantly felt by many industries, especially the hotel industry in Indonesia. Declining occupancy had been a significant blow to the industry that also has an impact on the company. Therefore, some policies are taken, such as layoff, temporarily operation suspend, or even permanent termination. Even though the Indonesian government has relaxed its social restriction policy, declining occupancy has still occurred. In other words, consumers are still not sure about the implementation of health protocols in public, including hotels. This study investigates consumer perceived risk influenced by service guarantees and service quality perception during the Covid-19 pandemic condition, retrieving research data from 312 starred-hotel consumers in East Java and Bali provinces. The results showed that service guarantees directly and significantly affect service quality perception and consumer perceived risk. However, service quality perception...
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