Abstract: Aim: Total Productive Management (TPM) is a strategic change management approach that h... more Abstract: Aim: Total Productive Management (TPM) is a strategic change management approach that has considerable impact on the internal efficiency of manufacturing organization, both in the developed countries and developing countries. It is an innovative maintenance program with a concept for maintaining plant and equipment by the involvement of all personnel based in an organization for continuous improvement of performance. The purpose of the research was to evaluate the impact TPM pillars have on equipment availability focusing on the planned maintenance pillar. The research objectives were to; determine how the planned maintenance pillar was used at the company under study and the extent to which it was applied; to determine the impact that TPM had on the company’s performance and finally to determine if the TPM pillars had helped in obtaining the overall expected results that rise from an effectively implemented TPM. Methodology: A literature survey was undertaken into the ele...
International Journal of Multidisciplinary Research and Growth Evaluation
University education is no longer a passport to secure employment for graduates. In Zambia, for e... more University education is no longer a passport to secure employment for graduates. In Zambia, for example, 72.3% of unemployed graduates are below the age of 35. Youth unemployment represents an enormous cost to society in terms of lost potential for economic growth, negative return on investment in education as well as a potential increase in vices such as crime. It appears the number of graduates is increasing while available job opportunities are fewer. This is compelling stakeholders to consider initiatives that promote new venture creation as an additional viable career option. Extant literature indicates that individuals with higher intention to start a business are more likely to actually engage in entrepreneurship than those with low or no intention. Understanding the determinants of entrepreneurial intention (EI), therefore, becomes important. In exploring the determinants of EI, prior studies investigate the effects of individual factors, contextual (institutional) factors a...
While a plethora of studies examines the relationships amongst university education service quali... more While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting generalisability of prior research conclusions. Hence, the purpose of this paper is to examine university study mode differences in the under-researched context of Zambia. Specifically, it examines study mode differences among undergraduate students in relation to service quality dimensions and overall satisfaction. Based on a quantitative approach, survey data were collected from 824 students at a public university and analysed using correlation and one-way analyses of variance techniques. The findings indicate that while each of the five dimensions of service quality performance (tangibility, reliability, responsiveness, empathy and assurance) is significantly related to overall student satisfaction for all study modes, distance students were the most satisfied on all dimensions, followed by evening students and the least were full-time students. For scholars, administrators and policymakers, the study ABOUT THE AUTHOR Bruce Mwiya The authors belong to the Enterprise, Marketing and Strategy (EMS) Research and Consultancy Cluster in the
This paper contributes to the service quality literature by applying the service performance (SER... more This paper contributes to the service quality literature by applying the service performance (SERVPERF) model in an under-researched Zambian universities context. Therefore, it examines the influence of each service quality dimension on overall service satisfaction and behavioural intentions in terms of loyalty and positive word of mouth. Based on a quantitative correlational design , primary data were collected from 656 senior final year undergraduate students at one public university. The findings indicate that service quality performance dimensions (tangibility, reliability, responsiveness, empathy and assurance) are each significantly positively related to overall customer satisfaction which in turn affects behavioural intentions. For scholars, administrations and policy makers, the study shows that the service performance model is a valid and useful framework for assessing and monitoring how students form their service quality perceptions and behavioural intentions. This paper is the first to extend the service performance model of service quality into the under researched developing country context of higher education in Zambia.
Abstract: Aim: Total Productive Management (TPM) is a strategic change management approach that h... more Abstract: Aim: Total Productive Management (TPM) is a strategic change management approach that has considerable impact on the internal efficiency of manufacturing organization, both in the developed countries and developing countries. It is an innovative maintenance program with a concept for maintaining plant and equipment by the involvement of all personnel based in an organization for continuous improvement of performance. The purpose of the research was to evaluate the impact TPM pillars have on equipment availability focusing on the planned maintenance pillar. The research objectives were to; determine how the planned maintenance pillar was used at the company under study and the extent to which it was applied; to determine the impact that TPM had on the company’s performance and finally to determine if the TPM pillars had helped in obtaining the overall expected results that rise from an effectively implemented TPM. Methodology: A literature survey was undertaken into the ele...
International Journal of Multidisciplinary Research and Growth Evaluation
University education is no longer a passport to secure employment for graduates. In Zambia, for e... more University education is no longer a passport to secure employment for graduates. In Zambia, for example, 72.3% of unemployed graduates are below the age of 35. Youth unemployment represents an enormous cost to society in terms of lost potential for economic growth, negative return on investment in education as well as a potential increase in vices such as crime. It appears the number of graduates is increasing while available job opportunities are fewer. This is compelling stakeholders to consider initiatives that promote new venture creation as an additional viable career option. Extant literature indicates that individuals with higher intention to start a business are more likely to actually engage in entrepreneurship than those with low or no intention. Understanding the determinants of entrepreneurial intention (EI), therefore, becomes important. In exploring the determinants of EI, prior studies investigate the effects of individual factors, contextual (institutional) factors a...
While a plethora of studies examines the relationships amongst university education service quali... more While a plethora of studies examines the relationships amongst university education service quality, customer satisfaction and loyalty, there is hardly any focus in the literature on study mode differences. Further, many developing country contexts such as Zambia are under-researched, limiting generalisability of prior research conclusions. Hence, the purpose of this paper is to examine university study mode differences in the under-researched context of Zambia. Specifically, it examines study mode differences among undergraduate students in relation to service quality dimensions and overall satisfaction. Based on a quantitative approach, survey data were collected from 824 students at a public university and analysed using correlation and one-way analyses of variance techniques. The findings indicate that while each of the five dimensions of service quality performance (tangibility, reliability, responsiveness, empathy and assurance) is significantly related to overall student satisfaction for all study modes, distance students were the most satisfied on all dimensions, followed by evening students and the least were full-time students. For scholars, administrators and policymakers, the study ABOUT THE AUTHOR Bruce Mwiya The authors belong to the Enterprise, Marketing and Strategy (EMS) Research and Consultancy Cluster in the
This paper contributes to the service quality literature by applying the service performance (SER... more This paper contributes to the service quality literature by applying the service performance (SERVPERF) model in an under-researched Zambian universities context. Therefore, it examines the influence of each service quality dimension on overall service satisfaction and behavioural intentions in terms of loyalty and positive word of mouth. Based on a quantitative correlational design , primary data were collected from 656 senior final year undergraduate students at one public university. The findings indicate that service quality performance dimensions (tangibility, reliability, responsiveness, empathy and assurance) are each significantly positively related to overall customer satisfaction which in turn affects behavioural intentions. For scholars, administrations and policy makers, the study shows that the service performance model is a valid and useful framework for assessing and monitoring how students form their service quality perceptions and behavioural intentions. This paper is the first to extend the service performance model of service quality into the under researched developing country context of higher education in Zambia.
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